In 2012 I used Windows We Are to replace two windows in my basement after Hurricane Sandy. They did a good job and their workers were efficient. This past summer 2021 I decided to use them again to replace two living room windows. I made several phone calls to their secretary who made numerous promises to me that a salesperson will call me back but they never did. My last call, she promised a salesperson would meet me in person at the store at a specific date and time. I went there at the correct date and time and there was no salesperson but the repair guy who left me his card. He had me fill out a form and said next week someone will call me to set up an appointment. 4 months later, still no one has called me to replace my windows or set up an appointment. It looks like this company forgot about the middle class little guy. If I could give zero stars I would. I went with another company and their communication and work was ten times better. -- Michael J. Ferrari

Great company. I design and use them for all my windows and doors. Pricing for interiors is great. See here. A sample pricing for single panel door I often use.

Reached out to them four times through emails and telephone messages. No response whatsoever. When I called they answered the phone as "yea" I' inquired as to if this was Windows We Are and again the response was "yea" . I was put on hold for over 10 minutes when I finally hung up. In a way I am glad. They lost a $80,000 job. Buyer beware.

Horrible service from start to finish (even thought job was never finished after 9 months). Everything was an issue- The estimators don't know how to measure so when the products came they were the wrong size. Then the installers didn't know how to remeasure so the wrong sizes were ordered again. The installation was so poor that I now have a draftier house that I did thousands of dollars ago. They also caused property damage and took weeks to get back to me. Truly one of the worst experiences I have ever had with a business.

Windows We Are came to the rescue for a small window job that nevertheless was very important. Pleased with their work, then I hired them for a bigger job: replacing an exterior door and storm/screen door to my deck. Their folks did a great job from start to finish: working with me on the phone to identify exactly the doors that met my needs, measuring in my home and then super installation down to the last detail. Couldn't recommend this company more highly. Expertise, fair price and excellent service!

All the windows in my home are from Window's We Are, and I am very happy with them. The service is excellent and the work is too.

Windows was not bad. Installation was very clean. Price not bad. Company replaced for us 2 exterior windows. After 4 month window frame was cracked when we called other window company they told us window frame is cracked because Window We Are did not installed enough hardware in to the window frame. I called Window We Are and told them this problem. So if you hire this window company be careful.

From start to finish, Windows We Are did everything they said they would do, and more. We had the complication of landmark windows, and making sure that the brick and wood fittings into the building were landmark-worthy as well as the window construction. Having dealt with another big-name manufacturer-installer on other landmark windows, I can tell you that I would not go to anyone else but Windows We Are for my windows in the future.

A few month ago I called them out to replace a window. The tech that came out took measurements and assured me that if the window was in stock it would be installed withing a few days. If it had to be ordered it would take a 8 weeks. Haven't heard from them since! I called back and was told someone would be in the neighborhood NO SHOW! Seems like if it's not a big profitable job they don't want it! I took my business elsewhere.

They're not expensive, and they were willing to do a small job in downtown Manhattan, which the other places I priced were not. The window itself was pretty well made. However the installation left something to be desired. After two attempts the installer never managed to get the window in straight, because he conformed the window frame to the old dormer, which wasn't plumb. So the window closes crooked and it's noticeable from the street. It works, but you get what you pay for.

We live in a coop apartment building with strict standards, and Windows We Are is one of the few approved vendors. The pricing is very reasonable, and the installation team was courteous, expert and efficient (began at 9am, completed by 4pm). The new windows are a pleasure to use, and the recommendation to maintain dark brown on the exterior but change to white on the interior was knowing: the minimal price increase greatly improved the interior decor, opening up the rooms. We also had the kitchen and bathroom windows frosted for privacy.

Complete waste of time. Had to chase them around for an estimate. Jimmy assured me would have the estimate in 1 hour and after 2 days of run around from secretary and him I called another company and got an estimate in 2 minutes. Would never use or recommend or use them. They don't value customer time or live up to follow up when promised so I can only imagine how they would likely never follow through with an order timely. STAY AWAY!

The windows they installed a few years ago still work perfectly and look brand new. The weatherproofing their installation team did on the exterior and the interior finish work is outstanding.

Fantastic customer service from Jimmy! Extremely knowledgeable and helpful. Spent a lot of time with me ensuring that I got what I wanted within my budget. The other employees too are so friendly welcoming and helpful; seems like a very happy bunch..This is now my go to place for windows and doors and off course to see Jimmy’s big beautiful smile! :0)

My house was built in 1925. My door was original to the house. I know I needed a very professional installation. They sent Mark to measure the door and he assured me my molding would not be touched and he took the time to explain how the door would be installed. Carlos and Martin arrived on time and fully prepared to install the door. Their workmanship was to perfection. They worked very clean. They took their time perfecting every aspect of the job. On top of it, they were extremely polite and pleasant. It is almost impossible to find this kind of craftsmanship. My first conversation with Denise to my last goodbye to Carlos and Martin was easy and stress free. I was able to speak to Scott, the owner, to discuss the job and share my experience. This is how you stay in business so long. EXCELLENT JOB!!!!!!

Very helpful and knowledgeable! Great crews. Scott, Jimmy and Denise all follow up and keep track of all facets of your job from ordering to installation to completion. Would definitely recommend and would definitely use again. Plus they’re pleasant and professional in addition to being knowledgeable. Good people and good products 😊

The sales team at Windows We Are made a daunting experience significantly less so. My sales person Jimmy was knowledgeable and patient , and was able to help me figure out the type of windows I needed to meet the building codes and to specify a product that maximized energy efficiency. I found their pricing to be very reasonable compared to other companies. The installation of my six windows was done in a single day. Altogether, I had a great experience and would highly recommend their services to anyone considering a purchase of new windows.

Showed up right on time. Neat and professional. Cleaned up after they finished. Would use again.

Super affordable windows came with extra fast turn around. I hoped they would be decent, but they were excellent. I will definitely use this company for all of my future needs.

I would not order windows from anywhere else.Quality windows,reasonably priced. Staff always curious, and friendly 5 stars for windows we are

Great place to deal with. Many years ago had new windows installed with the blinds inside the glass. Great windows !!!! After that had two windows replaced with one picture window. Great job all around.

Fabulous attention to detail, priced well, and extremely nice people

Very good to deal with Awesome product

The windows are amazing, we had eleven windows installed. We are so happy that we went with Windows We Are.. The staff and window installers are terrific. Windows We Are is an excellent company..

Will never use this company again! Such a hassle to get a window. Told them that the wood underneath was rotted and needed to be replaced. They told us this is something they do. When they came to re-measure the window for the second time and the previous window and frame were removed they were in shock and stated they could not put a window in without a wood frame. They play games and state they never said that they replace wood frames. They then come to place the window after WE put a wood frame in and now they have an issue with measurements. They then proceeded to break my new heater that was just put down the night before. What a nightmare, I now have to replace the heating system. We go to the store to tell them this and the installer says "what happened?! The window fell out already?". Is this something I should be expecting? Very unprofessional especially with the attitude and the way they talk to their customers. Will never do business with them again! They wouldn't fully refund for the damage there men caused when shown a recepit of the damage. UPDATE: RESOLVED WITH JIMMY FROM WINDOWS WE ARE

I love the window. Keeps the cold out. Associates were very knowledgeable. I would recommend and continue to buy at Windows We Are !

I love these guys they know their sh@: Always have what I need and very friendly. Good prices too

A year after having 9 windows replaced by Windows We Are I can honestly say I'm glad I chose them. Scott and his crew were professional hardworking perfectionists. My LePage windows are beautiful and make a striking difference to the look of my house. If Scott blows you off in the beginning, be patient. Once he gets to you on his roster he will be committed till the end.

Two of my screens have issues. We contacted the company and they just ignored us and are not ho oring the warranty. It's had been about 6 months.

Please do not use this company. They did arrive on time and left the place clean. However, the windows were not installed correctly and don’t close and lock all of the way. I have called them at least six times to schedule them to come and look, and to get a quote for one more window. They admitted that the windows weren’t locking because the installation needed correcting (they are bowed) but won’t find the time to come here to fix it because I live “all the way in Manhattan” (which I just looked up on the map...they are only 14 miles away in Queens. Why bother accepting the job then?) Extremely unprofessional and my children and I are stuck with windows that won’t safely lock in our New York City home, let alone keep in the heat or A/C efficiently. Shame on you, Windows We Are.

Working with Windows We Are was a great experience from estimate to installation. They replaced all 9 windows in our condo, which is now much cooler and quieter. Thank you!

I have been buying windows from this store for the last 10 years, I have always found them to be very helpful. The window are available in the time frame given. You can't go wrong when buying from this store.

Bartholomew and his field crew were fantastic and were very knowledgeable in their craft. I was also very pleased with the office sale and site coordinators, Jimmy, Bruce and Johnathon. All of them made this a good experience for this HDFC Co-op

Last year we had windows replacement in our apartment in Brooklyn. Now after winter and summer experience I may say that company knows what they do. In addition, all job was done in quick and clean fashion. Thank you, guys. Sept 2019.

Very satisfy with the service Windows We Are provided to us. The crew was courteous, skillful, and professional. They clean up everything after they finished. Very happy with the job done!

They are professional. I am very happy with how I was treated they call to confirm appointment and the workers were pleasant and totally knowledgeable about what they were doing. I am happy with both the service and quality of windows.

Sales and installation folks were very polite. Door installation took three visits to get the security locking mechanism right. End result was good, as my wife is very satisfied with the door.

Great experience. Jimmy was personable and very helpful. Had everything ready when we walked into the showroom. We needed a replacement window and was told by another vendor 8 week turn-around. Windows We Are had it in stock and 30 minutes later we had it in our house, waiting to be installed.

Great store,excellent prices.Make you feel right at home Highly recommend 👌!

They were great on time and completed the job. Friendly and checked in answer all question very helpful .great would recommend to all my friends and family members. Very happy with the service. The person who cane to do the job explain every thing that was needed.

Really bad customer service.

The removed and installed seven windows in the front of our home. They also replaced the framing and moulding and even installed some baseboard moulding that we needed installed. They did a great job and were very clean. No complaints at all. I also appreciated that they wore masks the whole time being that I’m pregnant and was concerned about COVID-19. We definitely plan on using them again to install the windows in the back of our home in a few months.

I called several places to repair my window, before I called Windows we Are. From the initial phone call, I spoke to Jason, he was courteous and professional. An added plus was to get service immediately. When the workers showed up, Joe and Brandon they were amazing. They explained every detail, called me before they came, exactly on time as discussed, very kind and they both had the greatest personality. I truly appreciate good customer service. I would recommend them to anyone. Would give 10 starts, if I could.

Service was prompt, windows look fine, many installers arrived (maybe seven) they worked fast but left a mess.

Very happy with the service we received! Quick and efficient installation.

Professional and friendly, the installers pointed out some additional fixes without pushing. I was delighted that they did the extra work--and first checked with the office to relay the price. They even put back the window shade. Highly recommended.

Very good place. Brought my windows there and very good service when I need service on the windows

They did a great job. Very happy with all of it.

These are real pros. The windows we bought look and work great. Installation was painless-- ten windows took two days with minimum disturbance. Our only complaint was that they never got back to us about retrofitting insect screens... which was disappointing. Overall A minus and we would recommend them highly. Greg Frux & Janet Morgan

Jimmy is a very unprofessional sales rep. Never return phone calls. So many times ordered wrong parts and still Missing part of my orders. Its been 3 months still not complete job. I guess i am going to hire other people to finish job and buy missing parts again. Not recommend this business especially Jimmy.

It's a shame I have to write one of these on the holidays and I'm probably the one customer who caught these guys on a bad time. I was notified to be serviced sometime in September for an order I placed in July. They said they were too swamped with orders and that it was difficult to accommodate any sooner. In mid October, I received no update. I called 4 times in a matter of 2 weeks and the receptionist Diane assured me of a call back. Seems she wasn't helpful in passing along the messages. Jason Periera was not much help either. I met him in person to tell him about the situation and he assured me Mark (their main guy) would call the next day. He didn't. I called a week later and they were frustrated I was calling so much. 4 days after the fact, Mark finally calls back and gives an explanation of the order and said he'll call me back with a quote. He never did. I just threw the towel in at this point. You have to stay on top of them. Diane, Jason, and Mark have to work on their professionalism. But then again, what do I know? I'm just one guy. Hope everyone else got good service from them.

This is the worst experience ever. We placed an order in the beginning of January for windows and was guaranteed 3 weeks by Jimmy. It’s been 3 months and we still have not received them. We asked for a refund. We are so upset that they basically placed us in limbo. We were dragged on by Jimmy who said ‘they will be here by the end of the week’ or ‘I’ll give them a call’ every time we asked for updates. How can they sell windows if they cannot even reach the manufacturers. Not reliable at all. We do not recommend this place to anyone.

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I wanted to replace my casement windows and I gave Windows We Are a call. Scott came right over, explained all of my options and gave me the best quotes. The installation team is a group of seasoned perfectionists…they will not leave till everything is perfect. Carlito is an amazing technician/installer. Denise from the office is an absolute professional and made the entire process seamless. I was very fortunate to work with Windows We Are and highly recommend!

If you are looking for quality windows and doors THIS is the company you should use. They have installed my windows and doors and they look incredible, the attention to detail is superb! and will increase the value of your property. Plus the savings on heating cost will eventual pay for them selves