Very disappointed with the gym's new timing. I chose PF over Blink Fitness although it was a little far away from my place because it would be open 24 hours and it really helps people who work different schedules. Remember, not everyone works 9-5. The 24 hour policy was what made PF unique and stand out from the other gyms but not anymore. My suggestion to the management is to make PF open 24 hours again (its only 4 days, common!) and increase the monthly fee a little bit if that's the reason for the change in timing policy.

Why are you guys going 5 am -11 pm weekdays. I choose this gym because of my work schedule and the hours of operation. I work out early morning everyday 3 am for years as it gives me energy for work day ahead. Those new hours of operation from the 13th February is really going to mess up my routine as I don't like evenings or nights as it is to crowded and people tend to hug the machines much to the annoyance of others. I hope you would reconsider and leave the 24 hrs during the week. Great gym

This is a decent gym overall however it needs more weights and new machines. It definitely needs an update. To many cardio machines not being used and taking up space when more free weights could be included. In the current fitness culture people are more into weight lifting. This gym need to keep up with the times.

This location is a free for all and out of control. The gym closes at 7pm and at 7pm there were about twenty people especially teenagers working out and congregating in groups. Between 7pm and 7:17 about 15 members left the gym. Kids were going into the freezer and taking gatorade and then told other members that it was free. About 7:09pm there were about five kids sitting on the gym floor . I asked if I can use the massage chair for about five more minutes she said were closed . Meanwhile she was just hanging out behind the counter doing nothing waiting for the children which were about 15 of them to leave. There were kids bouncing a basketball on the bottom level and other kids hanging from the yellow bars. This is a disgrace . I never saw a gym operate like this . It was like an afterschool in there. Very disturbing .

Membership is super cheap. They have a huge selection of workout machines and also have tanning. Very well maintained.

I immediately sensed the energy was off as soon as I walked into this particular Planet Fitness. It was my first time here and it was an awkward experience. First off, the air is muggy and hot, poor ventilation. If the Department of Health looked into that, this Planet Fitness would be under fire. There needs to be proper ventilation and air conditioning at all times, we’re in a Pandemic. Also, I couldn’t get in a good workout due to the fact that some of the men there made me feel uncomfortable. I was approached by two different guys and a couple others kept staring and watching me when I was lifting weights. I just felt incredibly nervous and uncomfortable. Ladies, I don’t recommend coming to this gym at all. I ended up leaving and not completing my workout. I’ll continue to go the Planet Fitness in Great Neck. The PF in Great Neck has AC & better quality air, more equipment, and quality people who actually focus on their workout and keep their eyes to themselves.

It works but if your a black card member and can go else where do wo. I travel around a lot been to a total of 5 different gyms in the last month all over long island and the city. Overall this one is the worst I've been to as a whole. The equipment works because of course it does but things just aren't kept as nice as other locations and the black card spa is an absolute joke. If you just want a place close to you for a plan members yeah this works but if you want a nice place not the spot

I went to this gym almost 5 years , but after covid 19 some new people they hired at the day time and they are not organized and not welcoming guest properly. One representative name Jesus D and he is so rude and disorganized . They need to hire some customer service rep who honor guests once they swipe their card , don't let them wait forever for the other guest who couldn't fine their account address or anything else. Very disorganized and need to hire new people who got some knowledge of organize the work properly.

Manager Brtiny has an attitude when speaking to gym members. I experience this and have seen others do as well. Every time I go to the gym and this individual is at the front desk she always have a problem with me check-in. Young lady you said "you are the manager and I can go where ever I want to make my complaint". Well I did! You have the rudeness and the audacity to answer customers in your high tone. If you want to be respected give the same respect to others. Carry on smartly! You can not even ask a question to this manager . You feel you can degrade me and threatened me. Keep targeting me like you have something personal against me. I feel victimized and discriminated by this manager. Machines are dusty. No parking available!

The gym suppose to be open today . I went there but it was closed. This is very disappointing.

I've only been at the Jamaica location for two consecutive nights. The sign up process was fast and easy, they have good customer service, the equipment are clean and functioning, lots of entertainment, good music and all around calm and respectful vibes from the customers. I'm glad to be a member of the judgment free zone gym.

So in response to my review you tell me I need to reach out to staff or Mgmt?? Lol. Now I see why the gym is a mess. You are the one that should be reaching out to YOUR staff and YOUR Mgmt. Unreal. ........................................................... I have been going here for years but it's getting so bad that I think it's time to look for another gym. Currently about 5 treadmills are broken! There is only one abdominal crunch machine which I almost never get to use because someone is always on it. Two of the leg machines in the express workout section are broken. Oh and the paper towel dispensers are always empty! Extremely annoying. It's like no one is overseeing this location at all.

terrible experience. Firstly I got overcharged and decided to end my membership. One year later I tried again and gave this place another chance to renew my membership. They told me that my membership was never there and it wasn’t created, but I was very much charged. The woman was very rude, and told me that I was not charged but my bank or app very much showed me I was charged. She said she cannot give me a refund, so i lost my money because I cannot actually work out and get my summer bod, meaning that i will be fat for senior prom.

Horrible. The Other day my friend kept his airpods near an equipment and a few minutes later it was gone.My wallet and wrist watch got stolen from the locker. When I asked the staffs they didn’t even bother to do anything . And no security cameras in the gym either. The way they were talking was showing that stealing is an everyday event in this gym. So if you don’t want to lose your belongings I suggest not going to this gym.

This is simply the BEST GYM in New York. I have severe social anxiety but when I come to Planet Fitness I feel welcomed and comfortable. The Staff is Incredibly Professional. Some of the sweetest people! Much Love~Byron.

The gym is overall very spacious and clean. Missing a lot of dumbbells and free weight that I’ve seen at other planet fitness’s. But I would definitely recommend using this gym to work out.

I'm known as the guy wit da scooter & sweet headphones at the 168-40 Jamaica Ave location: the staff, management and members are awesome we r fam. Lovelace & I gonna put this place on da map. Flock 2 workout wit us. Hehehe

For me this is the best place to workout. I've lost 40 pds in less than 6 months. I've kept it off for 7 yrs now. I did all that recovering from 3 debilitating injuries and surgeries. I primarily use the elliptical on max resistance for 65 mins. I burn 1100 -1200 calories easily. If you combine that would leg presses and bike rides and you'll get amazing results. Whatever your goal/s maybe... be persistent and consistent in your workouts and you will achieve them. Good luck guys!!!

This location on Jamaica ave is too darn Hot in here. All you smell is sweat due to improper ventilation. Besides these issues it would be a great experience. Also the women locker room/ bathroom is not well lit in the toilet area. Lockers are old and dirty. 2 stars because equipment is good to workout.

I’m not sure what happened but the staff there are terrible ! The machines are filthy ! COVID is still going on team members should be cleaning hot spots and the females bathroom is constantly dirty in the morning ! I will be taking a photo on next incident. Also floor was wet and NO wet floor sign . Where is the blonde small girl and tall boy with that glasses back in the morning! Next incident I will be contacting the manager directly!

I’ve been to a lot of gyms and PF’s gym too, however this is the worst gym I been to… Most of the machines are old and broken or wore off. If something is broken it takes forever to fix. Part of reason, they don’t fix or renovate this gym because of this is a lower income community or people of colors. I been to PF in Long Island where gyms are much cleaner n Nice since it’s higher income communities. This is just sad how PF are being racist to these people of colors

Planet fitness quality varies with location. The one at 169 Jamaica Ave is a decent one. Not too crowded. You can use the machines with little to no wait time. It's fairly clean. The bathrooms are OK.

Management always go out of they're way to resolve any issues that ever come up. If it's account related or something in location they Always step up to correct any issues.

This is the one of best planet fitness in nyc . But Too many cardio machines Not enough free weights ,weight benches and squats racks. In the morning you have to wait to use those.

The front desk African American lady with glasses and a wig on was so mean to my girlfriend and I. She had an attitude for no reason. My boyfriend said that I'm his guest and she got and attitude saying that we had to download the app as a guest and my boyfriend said we never had to do that at any other gym because my name and picture is in the system and she said well we have to download the app and my girlfriend have the app on her phone she said that she couldn't used her phone to download the app and I would have to download the app instead like how are you going to tell us what we can and can't do with our phones and the two guys was just looking at the girl giving us attitude for no reason so I wouldn't recommend this location at all. We didn't do anything to this lady we walked in and then she had an attitude with us which very bad for your business/ company being introduced with an attitude. That's very unprofessional

I wanted to like this location because it's in my old neighborhood. What it has going for it is lots of space, which I think satisfies the need to workout in peace from your fellow gym-goer. Customer Service: Employees are pleasant and helpful enough, though i am not sure how much they are guided to do maintenance tasks Machines: Newer models and more variety of machines would be great across the board. The treadmills do not have a lot of programming options and that is unfortunate. Layout: I think the layout could use a refresh. Upon arrival it feels more like a showroom than it does a gym,. Clearly marked stretching areas on both floors would help along with more stretching accessories, like floor mats. Bathrooms: The (women's) bathroom is dimly lit, lockers are dirty and some are even rusted. It needs to be redone with brighter lights, colors, and less claustrophobia. Cleanliness: Cleanliness is not encouraged in this location. If I compare it to the Fresh Meadows location, I can tell you that patrons using the machines are not given the proper layout of cleaning items to utilize after using the machines. As big as this location is, there is plenty of opportunity for this and I am pretty sure patrons will take part in keeping their location clean if given.More cleaning stations are needed. There is also a lot of dust build-up. Overall, if more care is given to this gym, I think it will be beneficial to the patrons, employees and neighborhood.

BEST GYM EVER I HAVE MADE SO MUCH PROGRESS EVER SINCE I SWTICHED FROM BLINK

My first time visiting after wanting to go for years before Planet Fitness moved. Definitely that old school weightlifting gym vibe from the 70s-80s. Great equipment you don't feed in these commercial fitness clubs.Planet Fitness is a gym and not a fitness center. I wish there were more like it in Queens and one closer to me. I would have to travel to Long Island or go to Coliseum for that experience.

It’s a nice gym. Friendly environment. And clean equipment. Good machines. Yes, sometimes it is crowded because of its friendly environment and low monthly fee. Highly recommended.

Decent. Unfortunately, now they ask everyone about their COVID-19 vaccination upon arrival. You need proof now. So dumb.

I just started working out again since the pandemic started. I was a little nervous about returning to the gym, but the place is clean and spacious. The staff is polite.

Too hot throughout and I don't see anyone cleaning the machines,front door,etc

Is this club open yet???

To many guys around the machines staring in the mirror between sets and taking forever to complete their set! Time actually helps toward the goal! You're giving your muscles to much time to rest!!!! Oh, and the hot water is a hit or miss when you get in!

This is the worst gym I've ever been to👎 The staff in it have a bad attitude, when I went to ask them to get a coin to go to the massage chair, they only gave me one coin, however I have seen them give other people more than two coins. Also, a coin was supposed to be a five-minute massage, but I only counted three minutes on my phone, I don't know why they did it, I think it's racist, and I'll never go to this gym again.👎👎👎

I like this gym so much. It's within my traveling vicinity. The staff at the front desk are welcoming. Best of all, the monthly fee is something I can afford.

It was my first time back after the COVID pandemic. It wasn't crowded, social distancing was asked of everyone with signs placed on equipment. People respected other people's space, if they could. Once the gym reached its max, no more people were allowed inside. Two people come out, two people go in. Planet Fitness was doing their part, too keep people safe. :-)

Great fitness center and the staff is amazing and very helpful above and beyond. This PF has the best Personal Trainer, that aligns your goals to hit them with powerful routines. This place started my transformation and will continue.

Called numerous times so I could cancel membership, kept getting runaround, you either had to come in person or send certified mail. Going in person a waste of time, because Manager was always "unavailable ". They have no problem being available to take fees, but feign ignorance regarding everything else. I will go one last time to cancel this membership, if its not done, I'm going make sure my Legal team is "Available " hopefully theirs will be also

The gym is clean and the staff were pleasant. I love seeing all the teenagers in their and I am glad PF is offering them the summer access for free. The location is conveniently close when I take the metro but parking is a nightmare, especially on alternate side of the street parking days but its Jamaica Ave so now way around that. Other than that, keep up the great work guys!

Social Fitnessing. Go early, wear a mask, dont quit.

Clean gym. It just needs another cable machine but the 5 smith machine makes up for it. 4 stars cause it's not 24hrs anymore.

I wish there was a little but more space for more machines but it's cool. People still try to show off while working out but it's kinda funny 😂. In general it's still a great place to workout. Best in the evening where it start to become less crowded.

I've been there for years. Staff is always pleasant. Yes the machines need updating. The downstairs is better to me than the new one in Fresh Meadows. Jamaica has the mats near the dumbbells. The team at Fresh Meadows are pleasant too. Equipment is new and relaxation/massage is better space. I prefer Jamaica setup downstairs. Now if can use the parking lot in the back that will be awesome

It is clean, good machines, I give 5 stars I recommend it 100%

Good gym

First of, the gym is so big and its super clean! Staffs are friendly as well. The best part is, they are equipped with machines so you don't have to wait that much for a machine to be free..also its very spacious so you can Easily work out at your own space.

The best

Terrible neighborhood and parking situation. They have many weight stations but too many are temporarily out of order.i never see staff on the floors which would have helped today as a crazed woman started to screem curses at me because I didnt properly clean the station I was at. Lockers rooms are small and some lockers broken. I wanna change location but won't allow me to transfer until I'm a member there for 3 months. No customer service everything must be done online.

Great gym, great staff. The men’s shower room is dirty tho. How often do the employees clean? I’ve noticed that the female janitor did a much better job than the male janitor but this wasn’t recent so staff might’ve changed. What hours does the men’s shower room get cleaned and for how long?

This gym has every machine a bodybuilding enthusiast can wish for! I love the old school vibe and everyone is serious about working out. The owner and the staff are very friendly and welcoming!

Overall good gym. A lot of the machines aren't as maintained as they should be, but they do eventually get fixed. If anything, all the machines are usable, and workers are quick to ensure those that are malfunctioning are barred off. The gym and locker rooms are also regularly cleaned when possible. As for the people, it's your usual gym people. You see 5 or more people with your dream physique on a daily, and I simp for that one worker even as a straight person. Then there's people who are definitely trying their best and steadily improving, like me, which I definitely commend. Very rarely do I see people being genuinely disruptive, if at all. Planet Fitness is always nice to go to as you're usually paying only 10 a month, and they have all types of machines. #1 con is that the machine you want to use might be taken, but you can either: wait it out, ask to work in, or substitute through dumbbell exercises or alternate machines. Screw the lunk alarm though, dumbest thing to ever exist. All of the reasons someone would need to turn it on are all things out of one's control (grunting just happens naturally to some, and you're very likely to slam weights after a tiring set).

It was a great space. Huge, all of the machines I like to use and I went early (7 a.m.) to avoid a crowd. It was pretty light for the amount of time I spent there which was about an hour. Tons of cardio machines and everything else I like they had.

Excellent gym. Fair prices and value for what you get. Owner and staff are incredibly friendly and welcoming, a great gym for all levels of experience and fitness.

Its actually dollar general I went to.Pretty good though can't complain other than the long lines it only 2 cashiers at this place. So there's no self checkout either so just a head up you know.

This place is a total disaster. Trust me I hardly ever had to write a bad review but this is an honest one. You’d see it packed and no weights on the racks for you to use since the people there would seem to hold onto them forever. They sit on machines with a phone in their hands, let alone there were always out-of-order machines. And you know what is even more of a surprise? They’d milk you like a cow until the very last cent in your pocket that they could get with hidden fees. Make sure to read the cancellation terms. Apparently, they failed to advise me verbally how to properly cancel my membership when I signed up, but still went on charging for another month. Totally you should avoid!

I alway see the people working there alway cleaning the place. It is very good but the cleaning spray is very strong, a lot of chemicals in it. Especially in the basement. So sometimes I am force to wear a mask.

The staff is always keeping the place clean! Staff and managers are always friendly! Makes going to the gym enjoyable.

Lots of machines.very clean.Nice people.People mid their bussness.

Clean and well Equipped

Clean and good environment

Everything is up to par. It's pretty empty so you can use anything you want. Maybe it will change after New year's.

Love this place.

Happy New Year! Planet Fitness is the place to be when working out with face coverings and socially distancing.

(Translated by Google) Beautiful (Original) Hermoso

Big and spacious

Just step up cleaning the locker/bathrooms

What kind of business is this to have customers wait outside & telling them that they don't know how long the wait will be. It's whenever someone leave. This is unacceptable& this is why people walked away as well as cancelled their membership which they had to wait on line to do. RIDICULOUS.

Nice gym

I'M GLAD I JOINED THIS GYM. PLANET FITNESS ON JAMAICA AVE IN QUEENS IS THE BEST GYM. THE MONTHLY PRICES ARE AFFORDABLE. THE STAFF IS VERY FRIENDLY. IT'S A CLEAN ENVIRONMENT.

Very clean , not crowded but they could in enforced social distancing in the free weight area a little better

Pretty clean not too crowded. Machines are in working order

weight room is tiny and gets so crowded. plus with covid the lines are ridiculous. if they were smart they’d make an appointment option through the app like 24hr fitness does. once again these lines are not worth it youre better off going on a run or something

Nice place to focus and work out especially nights

Its a nice place for fitness training 💪.

If you get to this location before 12pm there isn't a line. Finally got to do a full workout! Walked in and didn't have any issues using the machines I wanted. No wait time whatsoever!

Great workout place. It has everything you need for a great workout

Had to cancel my membership due to the new mandate to keep your mask on while working out. I tried this for all of 5 minutes and almost fainted. This type of practice will not last long and the gym continue to have a flourishing business.

I was wait for a student

I would leave 5 stars if the jumping pad was still there.

When going very sanitary. Has cleaning station. When going at the right time not so crowded.

Very clean and not crowded early morning. Employees are super kind. They updated a bit recently in a good way.

Some instruments are too much old and some are malfunctioning. I feel in some more points need mirrors which may helps perfect procedure.

Clean and welcoming environment. If you are a novice without a gym buddy, it might be hard maneuvering the equipment since there's no one to assist.

Hi is this gym currently open giving the phases of corona Virus?

The worst ever....

Good workout

Go here every weekday. Very clean, nice spacing between machines. A lot of machines to use and multiples of the same ones. If people are using the machine you would want to use, just look around the gym, there’s another machine that does the same thing but looks different. Gets crowded in the afternoon.

Need more monitoring over equipment

Spacious

Does not have enough band exercise equipment

Customer service is great!

💪🏾I joined the gym a bit over a year ago and the staff & trainers have been stupendous. There's plenty of equipment to suit all your needs. And tunes are always rocking! 🏋🏾‍♂️ #squaddddddd

Courteous staff and clean workout environment.

Clean n keeps the equipment operational. Many equipment to choose from sanitizers are all over for use. Paper towels also

This place is great for getting into shape. Still has that don't judge me atmosphere. Hope your contract is paid off because they are back in business also there's an APP on PF App

Racist. Some staffs are really rude. Most of the time paper towels & hand sanitizers are empty. If you ask to refill, they become rude & complain against you. They will take action against you without investigating. The lady was calling me "Mohammad Mohammad" (even my name is NOT Mohammad) in such an insulting way that to be a Muslim, black & Asian is a big crime.

The best 🫶

I need an ID to enter.???