1/5 Jackie V. 4 months ago on Google • 1 review
Half
star
if
possible
!
The
service
in
Muji
Fifth
Avenue
is
definitely
the
worst
service
I
ever
seen.
I
never
saw
a
staff
treated
customers
in
such
a
rude
way
in
this
whole
country
and
other
countries.
On
November
24,
2023
I
went
to
Muji
on
475
5th
Avenue
in
Manhattan.
I
told
a
staff
there
I
would
like
to
buy
an
air
humidifier.
She
got
me
an
humidifier
and
I
bought
it.
It
is
a
white
and
small
humidifier.
When
I
tested
it
at
home,
I
found
the
water
vapor
coming
out
from
the
humidifier
doesn't
go
far
at
all
--
it
can
humidify
only
a
very
small
area
around
the
opening
of
the
humidifier.
So
after
couple
minutes,
I
turned
it
off,
poured
the
water
out,
not
covered
it
and
waited
it
to
dry
by
itself
,
folded
and
tied
its
cable
carefully
with
hard
string
as
is.
After
the
humidifier
was
completely
dry,
I
put
everything
back
to
box
just
as
its
original.
2
days
later
on
November
27,
I
went
to
the
same
location,
took
a
similar
but
bigger
humidifier
from
their
closet
and
put
it
the
cashier
desk,
and
then
took
out
the
smaller
humidifier
from
my
bag,
and
told
them
I
would
like
to
exchange
the
smaller
humidifier
to
this
bigger
humidifier,
and
I
would
paid
the
price
difference.
I
showed
her
the
receipt
as
she
told.
The
staff
in
the
cashier
desk
said
she
needed
to
test
the
smaller
humidifier
taken
out
from
my
bag,
and
then
she
opened
its
box,
took
the
humidifier
out,
went
somewhere
to
get
water
and
came
back
to
cashier
desk
and
tested
it.
After
a
while,
she
said
:"
It
works
very
well,
so
you
cannot
exchange
or
return
it.
Only
if
it
doesn't
work,
you
can
exchange."
However,
they
HAD
NEVER
told
me
before
that
customers
are
NOT
allowed
to
exchange
or
return
it
if
it
works.
And
then
she
said
:"
Because
you
used
it,
you
cannot
return."
However,
she
just
used
it
herself.
Based
on
what
she
said,
she
cannot
give
the
item
that
she
used
to
me.
And
then
she
asked
:"
Did
you
add
oil
to
it?
"
I
told
her
:"No.
I
did
not."
I
never
used
oil
with
humidifier.
After
that
she
still
insisted
that
it
cannot
be
exchanged
or
returned.
Then
she
called
her
manager
and
told
her
manager
on
the
phone
:"A
customer
wants
to
exchange
a
humidifier.
I
told
her
it
cannot
be
exchanged
because
it
works
very
well
when
I
just
tested
it".
After
her
manager
arrived,
I
explained
to
her
again
patiently
that
this
humidifier
cannot
humidify
as
I
hoped
because
the
water
vapor
cannot
go
far
and
cannot
reach
a
person's
face.
What
the
manager
said
really
shocked
me.
She
said:"
It
is
NOT
a
humidifier.
It
is
a
diffuser.
Therefore
it
can
NOT
humidify.
Only
this
time
I
allow
you
to
exchange,
but
I
can
NOT
provide
you
any
warranty
for
the
new
one.
You
cannot
come
back
even
the
new
one
has
any
quality
problems."
She
was
yelling
when
she
said
this.
At
that
moment
I
didn't
want
to
exchange
anymore,
so
I
told
them
I
just
wanted
to
return
it.
She
said
very
loudly
with
her
eyes
staring
at
me
coldly:"
You
cannot
return
it."
Then
I
realized
it
is
just
wasting
time
to
talk
with
these
2
persons.
So
I
had
to
put
the
humidifier
back
into
box,
hold
it
with
my
hands,
and
left
there
without
exchanging
nor
returning.
But
I
really
don't
want
to
see
this
humidifier
because
it
just
recalls
me
their
terrible
attitude
to
a
customer
in
Muji.
In
fact,
on
the
receipt
of
this
"diffuser"
and
other
items
that
I
bought
from
Muji
at
the
same
time
that
day,
it
says
:
"
Return
Policy:
Merchandise
may
be
returned
or
exchanged
at
any
MUJI
USA
store
location
within
30
days
from
the
purchase
date
on
the
receipt.
MUJI
Holiday
Return
Policy:
For
all
purchases
made
between
November
13th,
2023
and
December
31st,
2023
returns
and
exchanges
will
be
accepted
through
January
31st,
2024.
"
Below
is
the
picture
of
this
receipt.
I
read
this
receipt
when
I
got
home
after
this
unexpected
experience.
What
it
boils
down
to
is
that
they
lie
to
customers
at
will.
These
2
staffs
did
not
show
a
little
bit
respect
from
beginning
to
end.
I
had
trusted
Muji
before,
however,
this
experience
tells
Muji
is
actually
not
the
kind
of
store
as
I
thought.
I
hope
this
review
can
help
people
avoid
the
same
troubles
at
Muji.
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