Went there today. The store had approximately 6 customers in the store, including myself (two being serviced, & four online) with two sales representatives behind the register. The lady that was in front of me in the line, said she was waiting for an half an hour. I was there to pick up an online order. I mentioned it to the young lady, & she apologized. The reason I'm giving them four stars, is because the young lady Stephanie was very professional & polite. She didn't have an attitude at all, which I truly appreciated (because a lot of them do, at some Pandora locations). When you go to the Pandora store, you may take a little time, picking out what you want, & the owners are aware of this, so why not have more sales people on duty? I don't understand that. Oan: This is the second time that I shopped there within two weeks, that I couldn't do the survey. I attempted to do both of them, the very next day, & it wouldn't allow me to. Mind you, I went to a store in NJ (within that time frame), & was able to do the survey. What is going on at this location with the survey numbers? Something isn't right. They need to look into this matter. Btw: another employee did come from the back, after a while. But that didn't help with the line outside when I entered the store.

The salesgirl was sooo sweet and quite professional. She cleaned a bracelet I received as a gift 8yrs ago. Brand new by the time she gave it bac. I also purchased a bracelet w/ a graduation charm and another charm. The salesgirl name is Joanna B. Not only was she helpful , she was dressed so professional also. PANDORA you need to realize how great all these girls work. Thank you Joanna B for making my gift selections easier. By the way, I shopped in kings plaza.

Place looks nice but the staff spends to long helping customers. If you have four sales people helping people , the line starts getting massive. So times even leading wrapped around outside. Either hire more staff or be quicker with your customers.

What’s the point of placing an order for PICK-UP & you still have to wait almost an HOUR to get your items. Management needs to do better and create more efficient-processes to handle the holiday influx. I understand that the store is very small & many people cannot fit inside but common now. Get more stanchion ropes to have organized lines & honor pick-ups first please. 1 hour for pickup is crazy.

I am waiting in this shop already 45 minutes and i see they served only 2 person before me. Line is not moving. Personnel is just pretending they doing something. I just wanted to grub models i discovered online, but they just don’t care.

THE SUPERVISOR KAYLA WAS A HATER! I WOULDN'T GO BACK. STORE WAS FULL OF PEOPLE WHO WASNT BUYING ANYTHING WHICH WASTED MY TIME. THE SUPERVISOR WAS HATING MAD SHE BUILT LIKE A MIDDLE SCHOOL BOY AND SHE IS WASH UP (SECOND RINSE AT THAT)!....SO GO TO THE CITY WHERE YOU CAN FIND CLASS OR LONG ISLAND THIS STORE IS JUST TERRIBLE...

A wonderful place to perchase a ring or charm The service is great. There is a wait but is usally not long.

With going into the holidays you have to have the mindset that the malls are going to be Crowded and have lines but this Pandora at the kings plaza location was very unorganized and the customer service was unprofessional. Also their choice of music; I had my daughter in there with me almost a half an hour listening to music with cursing. DO BETTER!

Always smiling, listening to their customers and you get free cleaning any Pandora Jewelry.

Rhe manager was very good. He is a real people person

Shop here quite often. Service is ALWAYS friendly and welcoming. Today's visit was no different. Was helped by Keisha J. Thank you for your patience:)

This is the absolute worse Pandora store there is. The customer service here is terrible. Placed a on-line order and received confirmation email that order is ready 3 Hours ago came to store to pick up spoke with the associate Leslie and she said I have to wait on line we are a little busy here today. I am still on-line as I’m writing this review the line was at the door when I started here and I have 3 customers ahead still. Coming from a loyal Pandora customer don’t come to this store waste of your time go to another location.

Great 👍 they took there time with my wife and she loved it thank you

As always I enjoy purchasing items from Pandora. Sales Rep, Brianna was great in rendering service. I brought fours bracelets. Love them much.

Excellent customer service. The store manager is always attentive when I go there.

Bracelet needed cleaning, they did it free of charge. While doing that they also did some minor repairs. Very helpful staff.

I am addicted to pandora... lol... the products are pretty good... am planning to go back...

The grey color shirt employee today was being completely useless. We waited 20 mins on line she kept looking knowing we are on line. She did not care to even ask we need help. What a useless person!

I had a GREAT shopping experience today at Pandora in Kings Plaza mall

Excellent customer service. My husband bought me a bracelet and I lost the receipt and it got broken. They replaced it in the spot. I will definitely come back and shop again they are super nice attentive and helpful and they really care about their customers that’s why they are always busy and people come back to that location. Love it !!!!!!!

This location has the worst customer service!!! Not helpful at all!! Very unprofessional and incompetent staff. I would not advise anyone to go to this location. For a better experience.... shop elsewhere or better yet online!!! The reps, the so called supervisor or assistant supervisor is the worst!!! Everyone in there was very rude, unhelpful and immature. Smirking, sending morse codes to eachother. I was humiliated enough to walk out and call customer service AND YES THEY RESOLVED MY ISSUE! They make you wait long for someone to help and then when you get SOMEONE, they pretend they can't. I have never had an experience like this IN MY WHOLE 8 years I bought or was gifted Pandora pieces.And it's funny after sharing my experience with this location, I found out that two of my coworkers had the same experience!!! Hmmm.... we think we know what it is... No more Pandora for me!!!