Equipment is fine, but overall not a great environment. Now that certain Covid measures have been lifted, this location removed the tables with paper towels and cleaning spray for some reason. Some large fellow was picking his bottom and had his hands in his pants on the treadmill, sweaty people don't feel obligated to wipe the benches - not clean. Water fountains are always broken. I enjoy the brand, the location is convenient, but this location can do much better to serve its customers.

I have been coming here since they opened up and in the beginning it was nice but it’s been downhill ever since. Restroom always filthy, almost always no paper towels or toilet paper available. I don’t know who’s in charge but if I was running the place the restrooms should be a priority for cleaning.

Facilities have been filthy for weeks. The entire gym is wet, water dripping from the ceilings, condensation on the walls and wet/ slippery floors. The small dumbbells are locked up and the large ones are unorganized and impossible to find the weight you need.

Missing pin for machines . A bunch of machines don't know.

Still Leaky ceilings in exercise class area for weeks, drippy ceiling in restrooms with some black mold. Frequently NO hot water.

Gym is small and mostly always packed. Several machines out of service or aren’t fixed in a timely manner. This leg raise machine has been like this over 2 months and it’s the only leg raise machine that works efficiently.

4 stars because for my first couple of years here things were ugly... immature front desk staff, equipment taking too long to be repaired, etc. Over the past year, or so, feels like a complete 180; things are much better. The place has always been pretty clean and exercise class offerings consistent. I see 5 stars on the horizon but they'll have to be good for as long as they were bad! (Review is for Forest Avenue location)

Yoga around the Bucket! For alost 2 month the studio's ceiling continues to leak Despite bringing this matter to attention, no actions have been taken to address or prevent the issue. Please fix the ceiling!

Recently move to SI and this is the nearest LA to me. This location is very small and the bathrooms need to be remolded because of the pool and ventilation, the women’s bathroom has water bubbles on the entire selling and it smells like water and slightly mold. The staff is great and people are friendly. I was able to do a 30 day free pass and it’s been cool. I’ve taken the Zumba class and it was fun. Just wish it was bigger. The pool can get pretty busy but sometimes there’s no one in the pool.

I recommend that General Manager by the name of Nathaniel (no last name provided) work on verbal communication skills via telephone. As a customer/member of LA fitness for many years I was spoken to with a lack of respect and honesty like I was an inconvenience. I expressed my exigent circumstances as to why I cannot cancel my membership in person or by mail but Nathaniel interjected his personal opinion on the matter and said that I thought I was “special”. I do not have any disabilities but thank you for the assessment. Furthermore, Nathaniel chose to raise his voice on the phone as if I could not hear the information that was being given to me. This manager is engaging in unethical business practices and complaint has already been filed with the Better Business Bureau and the Federal Trade Commission. Overall, an okay gym but a GM that internalizes my frustration in the membership agreement and takes it personally.

This gym is by far one of the worst gyms in Staten Island. Missing dumbbells and countless cable grips. I’ve been trying to cancel my membership and have been getting the run around all week. Apparently one person handles cancellations and they are never available to do so. The guy at the front desk named David was extremely rude and pompous.Most unprofessional concept of seen in a business.

Water fountain and sinks never work it’s like they shut it off to save water money very cheap gym

So most of the staff can't be bothered (especially the one I encountered today, 10.25.22), there is a constant shortage of supplies and the members seem to be getting younger and younger by the day. You need to hire people who actually like their job and if you don't have supplies, at the very least have cleaning staff wipe machines more often. Oh, and I cancelled my membership - this evening was confirmation I made the right decision.

I’ve tried other locations and I just didn’t feel too comfortable, but when I tried this location, I was beyond satisfied. Bryan is a worker there who is so supportive, he gives me motivation to go to the gym. I be terrified I’m going to look stupid when trying new workouts, but he gives me advice and boosts my confidence. Definitely 5 stars for his service.

This is a good gym with lots of modern equipment. There are a few nits. I’d recommend they add a crowd meter on their app. This place is crowded a lot even during times when you’d think would have few people. Also, it’s be nice if they added a long chain to their disinfectant so people would stop moving it from the paper towels and taking it with them to each machine they go to. Some weight machines are in 20 pound increments with no separate plates to choose a weight in between. The aerobics room (Michelle is AWESOME!) has ceiling fans. Would be nice if fans were throughout the gym. Finally, there’s nothing management can do about it but there are people who use the gym equipment as sofas. I saw a person during the 6 AM hour during the weekday sitting on the hip abductor machine (very popular machine) watching a movie on her cellphone for 20 minutes. Other people get on the machine and scroll their social media for just as long without using the machines. It’s frustrating to those who want to actually work out and not just escape their home lives. Anyway, good gym!

I tried cancelling my membership so I called ahead to see when the manager was In. I spoke directly to him (Ty from the Richmond Ave branch). He said he’d be there from 9-5 Mon thru Fri. I went in the first time and he asked me for the debit card I used which I didn’t have and that was my mistake. I told him I returned and verified the time he was in just to make sure. 2 days later, my mom went in at 3.30pm (we shared the membership) and she was told he had left early. I then called the gym and they were extremely rude and said the manager leaves at 4pm. I told them I spoke directly to him and he mentioned otherwise. They said he left whenever he wanted to. Extremely unprofessional. You don’t need a manager to open a membership but you need one to close it? And then he isn’t there? They just make excuses to keep charging you!!

Stephanie Rehfeld is amazing. I wanted to do personal training. However I had very specific requirements. At first I was worried she was just going to sign me up and leave it up to me and the trainer. However she went above and beyond until we found the perfect fit. She had her best 3 trainers work with me. Not only did I get the exact time and days I wanted, I also got the trainer I wanted. He was a power lifter, which was exactly what I wanted. He was strong enough to spot me through all lifts and work around my injuries by handing me heavy weights. Finally, she was a general manager at the East Service Road location and completely turned it around. The gym went from dingy to pristine. It was a pleasure to work out there after she started. She made sure all weights were available, plenty of handles for the machines, etc. I don’t know why they closed that gym. After Stephanie turned it around it was the best gym I ever been to.

Using the leg curls are actual torture and unsafe you will literally damage your shin if you attempt to use the curling machine because there is very minimum padding, the padding is really just old duct tape, what a sorry excuse for a “fix”. Bikes, are they allowed? yes? No?, or is it depending on your mood?? Sometimes you say leave it outside and next time we go inside there’s a lot of bikes in the front, make up your mind either allow people to leave it inside or don’t allow it at all. Water fountains never work, if you catch it working you better take advantage of it because it’ll probably only work for a week until it starts malfunctioning again, and it’s not just one fountain it’s both. You’re running a gym at least have the water fountain working don’t force your consumers to have to buy your overpriced vending machine drinks, some of the sinks are off, maybe because you guys want to save on the water bill. Find a better plumber because whoever your hiring to fix the fountains obviously can’t do it correctly,

I’ve been going to this gym for a little while now and I have never felt so motivated to work out before. The gym is clean, and has a great environment. The staff is very helpful and welcoming. When I talked to the sales team on the phone, they explained everything thouroughly. The front desk is always nice too, putting a smile on my face before I work out.

I would highly advise all members of LA fitness or any gym that supports deblasio's authoritarian policies to cancel their membership. All of their locations require a MANDATORY vaccine check in the NY area. These gyms are not your doctor. They will discriminate based on vaccination status.

The staff here is always so welcoming and accommodating with everything. There is always someone willing or available to help if I have a question and it makes me feel comfortable. The gym is super clean and spacious allowing me to have my own space almost always. The people in the front desk are so kind when they answer the phone and you walk in! Highly recommend!

This gym is pretty awesome. The staff are friendly and chill. The equipment is always cleaned and maintained well. Great place for kids to learn to swim too! Only wish they had a sauna room, but it's all good in general. It's a great location to work out at.

I come here 6 days a week. I have been a member for more than 2 years. I love their morning fitness classes. Michelle is amazing! I leave energized and she helps me push harder in my workouts. She can be a celebrity trainer. I love that machine are maintained and quickly fix. The gym is clean and has plenty of sanitation areas to help it keep it hat way ad well. I love it.

Visited this location yesterday after cancelling my membership two years ago. Spoke with general manager Joey who was very helpful & accommodating. I appreciate the changes that have been made

This gym exceeds expectations with its state-of-the-art equipment, clean facilities, and motivating atmosphere. The staff is friendly and knowledgeable, creating a positive environment for a productive workout. Whether you're a beginner or a fitness enthusiast, this gym caters to all levels, making it a top choice for anyone on their fitness journey.

My go to spot! Provides a well-equipped and spacious workout environment. The diverse range of fitness classes caters to various preferences, and the knowledgeable trainers offer valuable guidance. The facility is clean, and the staff is friendly and attentive. Overall, it's a solid choice for those seeking a comprehensive fitness experience in Staten Island.

Spoke to Billy, he went through pricing to add my brother on to my account . Made the process much easier. Great gym have been here for years. Always clean. Staff is great. Has the equipment I need.

I recently visited this gym and was thoroughly impressed with the facilities. The layout is spacious and well-designed, providing ample room for various workouts without feeling overcrowded.The cleanliness and maintenance of the gym are exceptional. Hamzah is really friendly, approachable, and always willing to assist with any questions or concerns. Overall, I highly recommend this gym to anyone looking for a clean, well-equipped, and welcoming fitness facility.

Nice pool, clean and nice gym. On top of that I have to Aaron was super nice explain everything with all the proper information. Very professional with great customer service! Thank you

I have a compromised immune system and was hoping to feel safe since this whole pandemic. I have my vaccine passport and was ready to present it but apparently la fitness on forest Avenue doesn't check vaccine passports which goes against the mandate I'll be filing a complaint

I've been going here for a few months now and have enjoyed my time. The staff are friendly, everything I use is kept clean and clean working, and the other folks that go here are pleasant and respectful. Sometimes you have to search a bit for paper towels or cleaning bottles to wipe down a bench, and not everyone puts their weights away, but these are minor and not at all a poor reflection on the gym or staff. Overall a great place for my needs!

Staff is kind & professional. Equip well maintained. Clean & comfortable

Great gym for a good workout. People are all mostly respectful of personal space. Machines are available most times. Locker area is clean and well maintained. No loud Gym Bros hogging the stations. Overall, a good experience

Clean, staff is very professional and helpful.

Good place to get your PT in. A lot of machines to help work around any injuries one may have. I have several injuries myself and this gym allows me to duplicate whatever I learn from my physical therapist. The staff is nice - most of the people in the gym keep to themselves. It's a friendly environment that's safe. They take all precautions for coronavirus. It could be a little cleaner - the floors and bathrooms need to be mopped more often. That's why it gets 4 out of 5 stars.

I'll rate four stars because , I love the Treadmill but it runs for twenty minutes at a time and a four minute cool down and you have to start over .I would like to be in control of when I cool down 😥. Other than that 👍👍

Basic website, not done very well. Kind of Confusing

I love my gym!!! The staff is always so helpful and the manager has always been attentive whenever I’ve brought anything to his attention. If there is broken equipment or a complaint about cleanliness they get on it! It’s a great gym and folks need to stop looking for stuff to complain about and just get there, get their workout in, & get out… without all the fussing.

This Gym is Decent I like it better than Travis,Greenridge and Hylan The Only thing i dont like is that me and Everyone else have to tell them the Water Fountains are Messing Up,These Fountains have Filters Why should i have to Tell them about the Water Fountains When they should call the Guys Themselves and change the Filter,Why should we have to Tell Them? That Kinda Doesnt make Sense

I've had a gym membership to LA Fitness for a little over a year but I've always been intimidated by the weights section. Today I decided to face my fear and that's where I saw a worker I've never seen before on the floor. She was wearing a "Trainer" shirt and introduced herself and gave me some great pointers and motivation to workout and stay consistent. Thank you so much Kitty :) I hope to see you more around this location. LA needs more workers like her so we can all reach our goals.

They have some problem with ventilation. It's too hot in the gym and smells horrible. I understand it's a gym, but I can not workout when it smells so bad and it's extremely hot. And i'm a skinny person, I'm always cold. But I can't handle how hot it is in the gym. Can't workout in this environment. And it was Tuesday noon. Don't even think to come after 4 pm. It's overcrowded. Every machine is taken. Nobody is wiping the machines after use. Nah.. Canceling my membership.

This location is great, always clean, people are nice, polite and focused on working out. The staff makes their best to keep weights in place.

Love this gym! Staff is great, equipment is clean. Only downside really is that many members don’t re-rack their weights, so I’m constantly hunting things down, which isn’t the gym’s fault, so I didn’t deduct any stars

The staff is really nice, especially the manager Amanda. She's very sweet and patient with every guest who walks in. The gym is also so CLEAN. It's probably the nicest gym I've ever gone to. The weights are most of the time where they're supposed to be and the guests are respectful.

I’ve been coming to this gym off and on since it opened it was a pleasure coming here I still do but I’m very disappointed at least 7 to 8 treadmills are always out of service half the machines are either missing pins for the weight so you have to pull it off from another machine. the fly machines are always out of commission and when they fix them a week later there broken again there upkeep in this gym is horrible. and I’m one of those people who don’t ever complain but it’s a little frustrating every time I come that there’s another machine broken that I can’t work out on.the bathrooms a whole other story disgusting I pay 40.00 a month I’d expect to come to a gym and not worry about hygene and broken equipment

Hot water not working for over 2 months...

Decent all-around gym. They could fix the leaky ceiling where the classes are considering the cost that members pay for the gym.