Have visited multiple PFs in cities from Niagara Falls to Ohio, MD, NC, GA. This one is below PF customary standard. Pros: Two floors, elevator, free parking, ladies room well-kept, and most patrons wearing masks (although not required). Shows people care about their health. But.. Cons: Entirely too many machines packed into the space. Like sardines in a can or people packed into dollar vans in the 90s. 😓. People need walking space too. Stingy w/air 9a on a Sunday. C'mon. People are exercising in face masks. It's hot! Turn up the air circulation. Machines, floors, and windows dirty. Yes, people are wiping machines down for most part, but PF needs to do their part as well as get this location a deep cleaning.

Good service by Staff. nice and clean place

Equipments are often broken, space is small, a lot of men over taking all the same sets of machines in groups as if others can’t use them also. Most if not everyone at the front desk is always nice and kind and friendly and that does make up for a lot. Just lots of other things to work on here, they just started construction inside the gym while it’s still open which makes for more inconvenience for members, but hopefully it’s fast and the changes are good.

Let me describe my experience, since someone removed my stars and gave 5, which I didn't. The men in the gym not only hog the machines, but use the stairs (blocking others) instead of machines to exercise. I only used this gym because it was 24hrs, but now that its changed, it's time for me to find another gym. Not worth the inconvenience.

Update...not really: THIS PLACE NEEDS SOME SERIOUS WORK. The machines are still broken!!!! Out of the 4 steppers, only two work! The filter wasn't working on the water fountain yesterday. Despite being newly renovated, there are broken lockers. THEY BARELY HAVE LIGHTER WEIGHTS. (10 lbs and under) This place is hot mess. They did renovations for about 11 days (letting members know they can go to closer Planet fitness clubs which are not convenient for the people that live around there but whatever) and guess what... put the same old machines back when they reopened. Why are machines still broken or not working properly??? Why does this gym not have lighter weights?? They had one set of 8 lbs weights and one of them is missing. They barely have weights from 5-15 lbs. The weight lifting area is no longer down stairs so everyone is cramped. It's still very male centered. The other day the water fountain wasn't working; They just put those newer ones in. You get what you pay for in a predominantly minority area.

Planet Fitness Carnesie located at 856 Remsen Avenue, Brooklyn NY,11236, is highly dishonest! I was at that location April 15th 2023 where I cancelled my membership. The manager was there and claimed he did it for me. Come to discover that each month since then they have been removing membership frlee from my account. I call them today and was told that the membership was never canceled and that they cannot issue me a refund for all the months they have been removing fees, though the fault isnt mine and I have not set foot in that establishment or used their services since April 15th 2023. They further advised that the only way cancelation can occur is for me to physically come in..again...to get it done and they will continue to remove money from my account until the cancelation is done. I am not physically in NY at this time and for the life of me I cannot understand why they just cannot do it on their end. Why did I cancel in the first place? When I joined the gym I was told they had personal trainers. I started going in March 2023 and discovered they had none. I was advised by the manager that the last trainer no longer worked there and they would have someone new within a month. I don't know how to use gym equipment so I was glad to have the personal trainer services to help. I decided to view YouTube tutorials in the interim and I would take my tripod with me and set it up and look at tutorials on my phone. April 15th I was advised by a staff member that tripods went against their policy...I explained i wasnt recording i was looking at a tutorial..she continued to say it didnt matter, tripods weren't allowed. I went downstairs where I found the manager, and told him why I was using the tripod and asked for an update regarding when the new trainer will start. He advised me then that they decided to no longer offer personal training services. I told him that was not communicated to me and wasn't what I was presented with as a benefit of joining the gym and I requested my membership be canceled....false advertising, not communicating with their customers. I re-download their app to remove my banking information to avoid them taking more money out...come to find out, I am unable to alter or remove my banking information. This is so grossly dishonest if you ask me and horrible business practices on their part and extremely poor attitude towards customer. I have sinced filed a complaint with the better business bureau, requested a stop payment from my bank and also filed a dispute with my bank for the prior charges and the current one. I have not stepped a foot in that gym since April 15th..the manager either is all out liar or plain dumb because all this time I am thinking the membership is canceled and enjoying a better experience at a new gym meanwhile they keep taking money outta my account. One thing for sure, I've now learned I need to check my bank statements each and every month..or I could have stopped this months ago🥴🥴

No longer 24hrs meaning gym is forever crowded. Damn near impossible to get on a smith machine without waiting 20 mins. Cool staff tho

Great place to workout. Spacious, clean, great music, friendly staff. Can however use some more dumbells, and needs some kettlebells. Oh, and barbells too. They are always all in use and very much unavailable to be used. I love the massage chairs; my fave haha. Overall a great spot!

Hubby and my son are the ones going there. Hubby got the $24 membership, which is not really $24. I'm just saying. Meanwhile, my son had the student package for about 2 months, which was good, and we didn't pay a dime for these 2 months. The place can be crowded at time, and you have to wait to use certain equipment. The one Hubby goes to has a free parking lot. I remember when i used to go there, they used to give free t-shirt, sometimes pen, candy, etc but not anymore

The staff are nice and keep the gym very clean and on point

Convenient location - close to my home. There's easy parking. The gym is clean and has all the equipment that I need for my workout. The gym is never over crowded to the point that I have to wait for the machines I want to use. I like the diverse mix of people that come to the gym. The workers there are always pleasant and helpful.

I like that the gym is close to home, very convenient. The gym is very well maintained and clean, The workers do a fantastic job at making sure things are ok. The problems though...., Some machines are presently broken and don't function properly, they are in dire need of repair(Treadmill number 4 doesn't run at the right speed). The long barbells are often loose due to members dropping them on the floor. Some members here have really bad etiquette. Hogging machines, supersetting, holding the smith machine for their friends, etc and it's really only the men that do this. Many of the lockers in the men's locker room are broken.

The main gym I go to. Was recently renovated so it looks really good, but as someone else stated a few of the machines are always broken/out of order- which is weird because they recently renovated. The workers (some of them) are friendly compared to other PF gyms and that’s a plus. The women’s locker room is normally dirty (or even some spots in the gym). Before the renovation, there were booger (yes booger) pieces in the women's locker room and on the wall of the main gym. You’d think someone would’ve cleaned it but no Since the renovation however it’s a bit more cleaner. Someone recently pretended to be me and said I gave them 5 stars which is wrong, so that’s the main reason I’m giving this review.

Expect the weights area to be populated with men. Sometimes it can be too loud because of the kids. The staff's nice. Most of the machines work. It's really clean from what can be seen.

There's a reason I stay away from here. Not too crowded, pretty clean and parking. Other than than TOO MANY broken machines. The curl bar has an elbow pad with 5 inch open gashes and BEEN needing replacement. Total body machine broken / not working. Guess they could care less of the local demographic. Mall sucks too.

The staff here we're helpful. Try the Hydro Massage Machine (on level 10) It'll be the best 10 minutes of your day😅

Well maintained, needs new machines though, A lot of them breakdown often, especially the treadmills. Wish we had one more smith machine too, too many people hog the smith machine by just sitting there texting and just supersetting. Also many of the lockers in the men's locker room are broken down with doors falling off or the locking not being able to latch onto the hook of the locker knob. The staff does a great job maintaining the gym overall. I have to question why this gym hasn't received more modern machines that other PF locations have already wish we had the more modern ones.

Clean and spacious, plus the machines work! Not a high bar I know but welcome and appreciated one.

It’s an okay gym. The lockers they have are super cheap and almost all of them are broken and they still haven’t made it a priority to fix it even tho it’s a security issue. They also take forever to fix our order machines very lazy and some of them are rusting which shows lack of care. If they took better care of the locker rooms and the gym equipment I wouldn’t gave it a 4/5. Cause those two factors is what makes a good gym.

Excellent service although someone else who speaks Spanish is missing, thank you

I like the black card room, The hydro bad is great but I really like the massage chairs. After a day of work and help get the kinks out.. unfortunately you change your hours and now I have to go before work.

I guess the staff don’t value their members. I do understand there is cleaning that is needed to be done, but you cannot ask people to leave any machine that they are using so you can clean them. Start with the ones that have free and do you follow….That happened today and it didn’t appreciated it… I guess better luck next time

I really love planet fitness,the staff is very helpful, the club is always clean and sanitized.The staff is always willing to help with anything...I definitely recommend Pf

Cool place to get your exercise on! The vibes is right...people mind their business and the hours are accommodating

Very disappointed with management on how the gym has been, the gym has no air circulation whatsoever. Workout Machines have been down over two months.. one thing the staff does is keep the gym clean.

Place was very clean and the gentleman at the reception was helpful as a first time visiting this location. That place is convenient if needed groceries after some good physical workout

Great gym in the neighborhood! Staff is always pleasant and helpful. Not sure what some of these guys are complaining about but overall it's a great gym.

I really like this planet fitness, it is clean. The staff is welcoming as well. The only thing I dislike is the fact that some people come just to sit on a machine to talk on their phones; while others would like to have access to that machine, but that's something that it can't be controlled, lots of people do that at different gymnasiums. One little suggestion, it would be great if we would have access to disinfectant wipes, instead of the spray bottles, it would be more hygienic. Other than that!? everything is superb.

The staff members are great espeially Gee,Lexi,Anthony,Danielle they are very courteous and professional i appreciate them very much..The parking is great and safe a big plus..The members make you feel very welcome and are very helpful with showing you how to do a exercise routine a great plus for me....The facility is clean and very inviting...I enjoy going to this facility...

Good location. Adequate parking. Decent staff. Could be a tiny bit cleaner. Overall decent gym

Everytime I come to this location I enjoy my visit. It's kept clean, orderly and staffed. The staff are always helpful to me. The parking is great. If I had any suggestions, I would ask that they add a TRUE stretch, which is that cage-looking apparatus that you can hang from and do your stretches on. At my prior PF in ENY, I always used it to stretch my back. I wish they would also add one of the large yoga exercise balls because I also use that to stretch my back and to work my abs. I wish these could happen. I will keep coming back

This planet fitness is great for the community. The staff keeps the gym as clean as they can. They are constantly restocking, cleaning, and counting members to ensure it is not overcrowded and safety protocols are followed. The gym members for the most part wipe down machines before and after use. Most members are there to get in their workout. Not tons of socializing in the gym (you do have your groups, but that is inevitable), most folks are their to get a good workout in and then go about their day. The only thing I would say is that the gym needs more free standing equipment. There could be more mats, more neck cushions for barbells, a couple of bonsu balls, and more free space to engage in non-machine workouts. The people in the community really value the gym and try their best to take care of it! :)

Staff needs to be more pleasant and professional when dealing with customers. I had a guset pass While signing, I was asked for my cov- 19 card, I guess I was taking to l ong to get the card,and the staff got upset and called another staff and said yo come del with this, i asked what's the problem and he could not explain,.i

A lot of little kids working out not knowing how to use the machines. Sloppy men with their cracking hanging out sitting in the machines. Men wearing loafers and tons to work out . The ppl in the front are nice and laid back.

People have alot to say about the gym but me personally I feel you make the best out of it if you know what your doing Go gym with the right folks that want to improve same as you and your bound to fall in love with going to the gym

Love it but they don't let us kids get free pass for the massage if we are in part of free summer pass.

Very very DUSTY VENTS & MACHINES!!! NEEDS DEEP CLEANING! I WENT IN TO WORK OUT SEVERAL TIMES AND GOT SO SICK FROM THE DUST I HAD TO LEAVE EARLY 3 TIMES!! THE VENTS USED FOR AC ARE FILTHY YOU CAN SEE THE DUST AND I HAVE DUST ALLERGIES; I HAD A FLARE AND HAD TO RUN HOME FOR MY MEDS. THIS IS INSANE. 10/28/22 THIS WAS GOING ON SINCE THE LAST YEAR 2021. Please fix! THIS CAN MAKE SOMEONE REALLY SICK AS THEY ARE INHALING AIR FROM A DIRTY VENT. PLZ INVEST IN PROPER MANAGEMENT OF THE FACILITY & ENSURE CLEAN AIR VENTS!! SOME OF THESE 4-5 STAR REVIEWS SEEM STAGED. BC HOW??? ARE WE ATTENDING THE SAME GYM? IMPOSSIBLE!! Esp WITH PICTURES AS PROOF?? I WILL BE ADDING NEW PHOTOS AS WELL. However, the gym has potential if they would invest in it. (gym location: REMSEN Ave. LOCATION IN New York )

Gym is pretty much clean most of the times…members just need to clean up after themselves

Dumbells don't go past 75. That's ok if you're not trying to be MR olympia, there's no straight bars, which is disappointing only Smith machines. It's open 24/7, which is great, and the place is clean. Gets the job done, but if you're not casual like myself, it may not be sufficient.

I like that it is not crowded and you can come and get your workout going without no problems.

The management in here is terrible. Convinced he’s the cause of every problem in the gym. All the employees that actually interact with members he fires because he’s jealous that they like them and not him. Jalil is on a power trip and should be fired. The only person I like now in the gym is Jason. His customer service is so excellent I thought he was the manager. If he gets fired I’m officially done with this gym.

Good place to workout. Clean. Music is good and not overpowering. Can use more dumbells. Always a long wait for the10, 20, and 25lbs. Can also use an extra chest press machine. Always a wait. But overall, the place is great!

Employees always down to earth. I can always get a good workout in , especially when I’m having a rough time

I like coming to this gym but I only have a couple of things I think that should be addressed some of the treadmills are not working and the water message need to be adjusted but overall I love working out here

It is a very good hall