Great location in the beautiful town of Newburyport. Rustic with a nice ambiance and the baristas were both super friendly and accommodating!

Meghan and her team at this Starbucks are top notch. It’s always busy and they handle it with grace. Messed up orders are always remade with a smile. Everyone is always in a good mood and accommodating, which is tough for a busy store. Love it here!

On 8/12/2023 around 1pm a friend and I stopped into this Starbucks. This woman came out of the bathroom with a young Shih Tzu puppy, maybe a 5lb. She had this dog on a retractable leash that she let run all over the place, getting underfoot and excited to the point the dog peed on the floor. It wasn’t until I mentioned that her dog peed on the floor did she go and get napkins, throw them on top of the pee, swished it around with her foot and sweep them to the side, left them there and left the store. What did the staff do? NOTHING … they said NOTHING As I was getting ready to leave a young man came to clean this mess this ignorant Lady left behind. I turned to him and said .. THIS IS NOT ALRIGHT .. he indicated he was going to say some to his supervisor … I am not sure if he did. What is worse, the staff behind the counter played dumb .. “Oh I did not know she left that behind.” I am a dog owner and it is my understanding that only service dogs are allowed inside eating establishment. I reported this incident to Starbucks and hope they do something about this because next time I will just go to the board of health .. because dogs just peeing on the floor inside eating establishment is JUST NOT OKAY.

I've always liked this Starbucks. I think it's because it doesn't feel like a typical Starbucks; it's not as big/open or modern feeling and the seating is limited. It makes me think this is the type of experience the company was originally trying to capture before if became the Dunkin alternative. Whatever it is, I love this Starbucks - can't wait to go next time I'm in town.

Called this location and asked if they had a certain cup in stock (although it said it was in the app just wanted to make sure) was told that they had it so I Placed a mobile order for the cup. Get all the way to the store and am told that they actually don’t have the cup. They then tell me I can just pick out another cup which I say no to and request a refund to my card. They told me I cannot get a refund back on my card that I must take a store credit! I’m upset that I drove all the way there for nothing and can’t get my money back ATLEAST! i called for a reason so this wouldn’t even happen… SMH.

I did not get what I asked for and kept trying to get them to fix it ...but they were a but impatient and I still didn't get what I wanted.

Dirty inside and they can never get an order correct

The few times i have been here i have gotten the same drink and let me tell ya it was amazing both times i got it! Would recommend this location if ur in downtown NBPT and want starbucks! The service is always fast and efficient and the workers are super friendly! They have always gotten my orders right! Keep up the good work guys!