1/5 Hayley J. 7 months ago on Google
I
shared
some
of
my
most
personal,
heartbreaking
information
with
this
vendor
at
a
time
when
I
was
incredibly
vulnerable.
I
contacted
this
business
to
ask
(months
in
advance)
for
the
opportunity
to
discuss
availability
and
to
hopefully
book
in
for
a
session
of
ring
making,
to
mark
an
exceptionally
sentimental
moment
for
our
family
with
their
services.
Not
being
local,
I
was
prepared
to
travel
hundreds
of
miles
from
home
and
also
to
book
overnight
accommodation
to
facilitate
the
experience.
This
potential
customer's
polite
request
was
ignored
for
a
number
of
months.
I
reached
out
to
the
vendor
despite
the
silence
whereby
I
received
an
apology
coupled
with
the
offer
of
an
immediate
follow
up
correspondence
in
the
coming
days.
This
did
not
happen.
I
was
ghosted
twice.
The
dates
I
had
pencilled
in
came
and
went.
I
did
not
need
a
friend.
I
did
not
need
a
favour.
I
wasn't
especially
fussed
about
a
discount
and
I
certainly
could
have
handled
a
no.
What
I
needed
was
basic
customer
care
and
some
professionalism.
I
received
nothing
followed
by
false
hopes,
then
nothing
again,
at
a
time
of
real
desperation.
We
all
have
off
days
at
work
I
suppose
(?)
However
this
happened
twice
and
I
can't
fathom
what
I
did
wrong.
I
am
unaccustomed
to
leaving
negative
reviews
but
on
reflection
I
am
so
sad
to
have
experienced
this
reaction,
especially
when
I
was
reaching
out
from
the
void.
At
a
real
low
point
in
my
life
I
dreamt
of
a
pleasant
day
out
and
a
meaningful
experience
with
the
person
who
had
been
by
my
side
throughout
our
trauma
and
grief.
I
was
prepared
to
travel
a
long
distance
and
pay
a
fair
price
for
the
privilege.
Beware.
This
person
was
complaisant
at
best,
but
deeply
cruel
with
a
real
lack
of
empathy/basic
human
decency
at
worst.
I
really
do
regret
sharing
my
personal
story
with
this
company
but
at
least
I
can
share
my
experience
with
you
dear
reader.
A
lesson
learned.
In
addition...
A
sincere
apology
does
not
include
caveats
or
qualifiers.
"'But'
almost
always
signifies
a
rationalization,
a
criticism,
or
an
excuse,"
Lerner
says.
"It
doesn't
matter
if
what
you
say
after
the
'but'
is
true,
the
'but'
makes
your
apology
false."