2/5 Bronwyn G. 1 year ago on Google
Definitely
not
worth
the
money.
They
have
updated
the
rooms
since
I
last
stayed
here
but
the
service,
the
food
and
the
lack
of
attention
by
management
just
undermine
the
beautiful
location.
Check-in
experience
was
appalling.
Staff
were
obnoxious,
rude,
belittling.
It
was
like
they
were
doing
us
a
favour
just
being
there.
And
it
wasn't
just
us.
We
overheard
how
they
treated
an
older
couple
next
to
us
and
it
was
awful.
We
had
booked
2
rooms
for
2
adults
and
three
children.
While
we
appreciate
interconnecting
rooms
are
not
always
available,
surely
somewhere
close
or
even
opposite
might
have
been
possible.
To
have
physically
separated
opposite
ends
of
the
floor
was
completely
ludicrous.
We
think
in
retrospect
this
was
because
the
booking
site
had
forced
an
adult
to
be
the
named
booker
of
the
room
and
that
the
same
adult
couldn't
book
both
rooms.
In
their
systems
then
the
bookings
weren't
associated
with
each
other.
Air
conditioning
in
the
room
was
terrible.
Either
too
hot
or
too
cold.
The
controller
in
the
room
had
no
markings
on
it
(see
picture)
so
could
not
be
adjusted
properly.
Made
for
a
very
uncomfortable
stay!
TV
didn't
work.
Turned
on
but
didn't
appear
to
have
been
tuned.
Holes
in
the
towels
just
topped
it
all
off.
Breakfast
was
pretty
ho
hum,
again
just
topped
off
by
the
coffee
machine
that
was
broken
and
staff
that
had
no
idea
how
to
fix
it.
My
advice
is
skip
the
hotel
breakfast
and
go
to
one
of
the
many
cafes
nearby.