Kinn Thai Restaurant Kotara image

Kinn Thai Restaurant Kotara

Restaurant Thai restaurant

One of the Most Reviewed Thai restaurants in Newcastle-Maitland


Address

Shop R3007, Northcott Dr, Kotara NSW 2289, Australia

Website

kinnkotara.com.au

Contact

+61 2 4956 1572

Price rating

$$ $$

Rating on Google Maps

4.30 (429 reviews)

Open on Google Maps

Working Hours

  • Saturday: 11:30 am to 3 pm, 5 to 9 pm
  • Sunday: 11:30 am to 3 pm, 5 to 9 pm
  • Monday: 11:30 am to 3 pm, 5 to 9 pm
  • Tuesday: 11:30 am to 3 pm, 5 to 9 pm
  • Wednesday: 11:30 am to 3 pm, 5 to 9 pm
  • Thursday: 11:30 am to 3 pm, 5 to 9 pm
  • Friday: 11:30 am to 3 pm, 5 to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (16) Thai (15) good (15) staff (11) order (8) curry (7) chicken (7) experience (6) customers (6) menu (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Ty l. 1 year ago on Google
    Nice Thai restaurant in the Westfield Shopping Mall. Ordered the pork belly rice, Green curry chicken and the basil chicken with egg. The Green curry chicken was on the sweet side. Service is fast and friendly.
    6 people found this review helpful 👍

  • 4/5 Min M. 1 year ago on Google
    Food is tasty. It's the only halal restaurant in Newcastle area with decent Thai food. The service is quick but I am sometimes disappointed at the portion sizes. We ordered take away chilli basil and beef cashew and as u can see in the photo. The portions are disappointing
    3 people found this review helpful 👍

  • 3/5 Elisenda Vergel g. 1 year ago on Google
    Nice place to eat, however some staff is just "average" in their service.... They make you feel uncomfortable when you ask for some more water or for an extra plate. It doesn't look like the customer is welcome. The pad see ew was nice. On the other hand the Panang chicken curry had a really nice flavour (the curry itself) but the chicken was not edible at all, full of tender and weird flavour. We were really disappointed with this dish. At the end, we complained about the meal and they took it off from the bill as a nice way to deal with it. She didn't even apologise or say sorry. While we were living the waitress was explaining the situation to another colleague or manager in a "laughing at" situation....at least wait for us to leave
    2 people found this review helpful 👍

  • 1/5 Aleisha O. 6 months ago on Google
    Sadly the terrible service on 25/11/23 let the experience down. The waitstaff were extremely rude and dismissive. Some of the food was okay, although some dishes did not come out as described. Overpriced for what it was worth.
    1 person found this review helpful 👍

  • 5/5 Gail D. 1 year ago on Google
    Absolutely love Kinn Thai. We normally go to the restaurant in Greenhills, but met up with friends at the Kotara one this time. It was an extremely busy Saturday night and the way the staff handled it was incredible. They literally have it down to a fine art and know how to keep things moving. Easy ordering from a QR code on the table and the food came out so fast. We were all very impressed with the staff and their impeccable service. Overall a wonderful experience...OH and the food was all absolutely delicious, as usual. No wonder we love Kinn Thai!
    1 person found this review helpful 👍

  • 5/5 leah h. 1 year ago on Google
    amazing food 100% must try. only downfall is some of seating is a tad close for my liking.
    1 person found this review helpful 👍

  • 4/5 Michael R. 1 year ago on Google
    Food was exceptionally delicious and amazing presentation. I love the place and definitely coming back. Minus 1 🌟 because of the water that you have to ask. I recon, part of the service is giving the guest water right after they seat in the table. Other than that, food, ambiance and staff was absolutely amazing.
    1 person found this review helpful 👍

  • 5/5 Chris O. 2 years ago on Google
    Excellent food, great service and wonderful environment.
    1 person found this review helpful 👍

  • 2/5 Victor Cong (. 1 year ago on Google
    food was okay, but staffs maybe didn’t get well paid. The girl at front seem unhappy with customers, chef use a moldy basil as a garnish.
    1 person found this review helpful 👍

  • 4/5 Charles s. 1 year ago on Google
    Good tasted Thai food... Enjoy and full...🍹

  • 5/5 Michael W. 2 years ago on Google
    Thoroughly delicious. The venue was lovely and the staff were friendly and attentive. Lots of good options on the menu, and it was quite quick to arrive. All the food tasted wonderful, was presented beautifully and filling. We'll be back again for sure!

  • 1/5 Alex B. 5 months ago on Google
    30/11/23 Rudest waitress I've ever seen in my life. Suggest you avoid her. Since I posted this review I've looked through the other reviews. All negative reviews relate to service. I'm curious if it's the same staff member over the past year who could be responsible for this?

  • 5/5 bella M. 9 months ago on Google
    Amazing Thai food at an affordable price. Great service and good portion sizing! Couldn’t recommend it more

  • 4/5 Adarsh K. 1 year ago on Google
    Serving time is pretty awesome. Food came so quick we were delighted. Portion is not as we usually get in Sydney. Very small. Taste is good but little sweetish on the meal we tried. Soft drink was sweet as well. If you like sweet stuff this is the place for you.

  • 3/5 Bronwyn H. 11 months ago on Google
    Great food but disappointing when you are trying to have a conversation with friends but the waiter keeps demanding you to order within 15mins of being there because they want you out immediately to get more people in. We booked as well. The waiter came back 4 times within minutes even though we kept saying we would order through the table app when ready or notify them when ready to order

  • 5/5 Pachara B. 1 year ago on Google
    Their Thai salad is soooo good and delicious. Lately I don’t come here often as I used to but if I do I will definitely come back again for their Thai salad 🥗

  • 5/5 a l. 1 year ago on Google
    Friendly and quick service with very tasty and flavourful shared plates including vegetarian options, soya sweet sour barramundi, grilled Wagyu beef, green curry, chicken fried rice, pad thai, pad siew, seafood tom yam. Great experience and will be back next time we are in Newcastle! Easy parking facilities right on the rooftop of the westfield shopping centre!

  • 3/5 aasawari r. 2 years ago on Google
    Our waitress looked super tired at 2:00pm. No smiles, we were just told you have leave before 3, sit anywhere. The food was good some of the dishes were very bland..on the expensive side plus they charge $1 for chopped chilli and soy sauce. Overall a typical Mall restaurant.

  • 1/5 Danielle T. 1 year ago on Google
    Horrendous service on the 12/12. Took my elderly grandmother for lunch and the girl was incredibly rude, gave us a broken table and then said there was a $10 surcharge for sitting us altogether. My father does not use the scanning and went to the register to order and the girl gave him attitude for not ordering via scan. Went to another venue and had a very pleasant experience. I would think venues would be happy with customers returning after a few difficult years but places like this won’t last long if this is their entitled behavior towards paying customers

  • 5/5 Lily W. 1 year ago on Google
    Food is really good, highly recommend the massaman curry and the peanut sauce grilled chicken. The seafood roll is also nice.

  • 3/5 Rebecca H. 2 years ago on Google
    Like the atmosphere and styling in the back section at night. Good easy meal out. Be great if had a few more veg/vegan dishes on menu (seems a bit less than some other Thai restuarants) and shame they do not take the NSW Dine vouchers.

  • 4/5 David E. 1 year ago on Google
    A good size menu greeted us when we arrived at KinnThai.Our selections proved very tasty. The decor was unique and the service was excellent. The drinks were not expensive. A good night was had by all.

  • 4/5 M.N.H. J. 2 years ago on Google
    We ate there on several occasions. The taste of their foods are good. The Masammun Lamb shank with roti, & crispy soft shell crab are die for. Their other curry, stir-fried rice are good as well. This restaurant is a bit pricey in terms of serving size.

  • 5/5 Jennifer L. 1 year ago on Google
    Authentic Thai food. Service is very good. Lunch specials are great (weekdays only). Haven't had a bad experience or meal with them. Don't have any recommendations as all the food is great. They have set menus if you don't know what to try too. The Thai milk teas are really nice too. Nice ambience, has seating outside and inside. Bring cash, get discount.

  • 5/5 Sanny 1 year ago on Google
    I really like this place. Food is delicious, the portion size is good. Variety in the menu. Atmosphere is really good and the price is very reasonable. I am a big fan

  • 1/5 Jessie B. 2 years ago on Google
    Thai is by far my favourite food and I have been visiting and enjoying the food at kinn Thai since they opened. They’re food is amazing but of recent times not as good as what it has been and the service is now just appalling. I have been for quick lunches and long dinners 4x in the last fortnight and would consider myself a very regular and good customer. I enjoy to sit and talk with a glass of wine without being rushed to order instantly (they should know this after 4x in a fortnight right) the staff have asked me to order 4x in 4 minutes in recent visits to the point I have not enjoyed myself and been forced to order, eat and leave! Last night I took 14 guests for my birthday and when asking staff if they could do a stir fry from the menu but add noodles to it (instead of ordering rice on side) they declined my request and told me they were too busy. Another person at the table asked for something that was on lunch menu and said they would pay dinner price but this was also declined. Again we were rushed to order,eat and leave. I felt I should politely tell staff how I felt about the service and they smiled and laughed. They told me it was managers discretion to do something like add noodles to a stir fry and I said this was not ran by management at all (again the waitress laughed) I feel very upset with the service provided by the staff and most of all the lack of care to turn the experience around so I would continue to return on a regular basis. I work in customer service and always acknowledge and tip great customer service when eating out, I have not ever felt the need to tip staff at kinn Thai as I honestly feel like they want customers to leave. I also watched half a dozen customers be turned away at 8pm as they “close” at 8:30pm. That would’ve been hundreds of extra dollars. Get with times kinn Thai and open to suit your customers needs and the industry you are operating in! Poor Service Experience!!!


Call +61 2 4956 1572 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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