Bought a harvest bowl and kale Cesar salad. Ate Cesar salad in store and brought harvest bowl back home. However!!!! Found a LIVE BUG in the bowl🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️😥😰😭 under the green leaves 🙃🙃 too fresh to eat😅 can’t decide a good comment or a bad one🥲

I love this place. Very healthy and organic and their salads are top notch. I wish they had more locations around the city and also in Natick and Burlington. Their curry chicken salad fish was so good!

I consistently order from this location online, but the salads are now beginning to arrive half full. You can tell that that are severely skimping out, especially on lettuce (which, I don't understand why - considering lettuce is probably cheaper than goat cheese and chicken). I used to think Sweetgreen was worth the price considering the salads would really fill you up, but now there's no point. Guess this is the sign I need to start making my own...

Don't order online, half the ingredients will likely be missing. If they are out of something they won't mention it, they just won't add it.

Let me start and say I do love Sweetgreen so it’s upsetting I have to give 2 stars. I ordered a kale salad. Two bites in, I see a big black beetle running around my salad. I bring it back, they give me a new kale salad and said those bugs tend to be in kale and this has happened before. They give another kale salad, and another one of the same beetle running around. It’s a shame they don’t inspect their lettuce. It’s too pricey to have this happen.

This is a great place to get fresh and healthy salads, either dine in or take out. Convenient location near a mall with a parking lot. Pleasant interiors and atmosphere (not much decor or music that would invite people to stay longer, just pleasant enough to eat and leave). Well staffed at lunch time (can't take that for granted when many other restaurants are understaffed). The service is quick, professional and friendly. The prices are a bit high but fair for the quality and the generous portions. The biodegradable bowls and utensils are great. Very good experience overall 👌 Reduced from 5 to 4 stars because the prices increased too much. It costs over $15 per person, with no drink 🤔

I eat her at least 3 x a week. Love the great fresh food and everything I want in my salad without the hours of prep..enjoy

Food here is great. It is the only reason I gave it 3 stars. Every time I go in the staff is extremely rude. I have walked up to the register and just stood there while all of the staff basically ignore me. First time I brushed it off. Second time I tried to do the same. Third time today around 4:30 was the final straw. All set with eating in an establishment with staff who clearly do not understand customer service.

Ordered a salad for delivery and it came with absolutely ZERO dressing despite ordering 2 portions. Attempted to reach out to the store and via the app and got no response. I will never be ordering from here again. Complete waste of money.

Kinda overrated, but pretty good. Doesn’t look like photos

Staff is obnoxious, loud and unprofessional. You go in wanting to have a nice lunch and the experience of this location will ruin that for you. Sorry

1st order today 👍 it was delivered and very good. My trainer recommended it last night at the gym.

Some of their salad recipes are very impressive. If you want to eat healthy yet you don't want to leave the restraint feeling hungry, this is your place.

Not good on amount of food

...is anyone working here? The line is going out the door and no employees are making food.

I love Sweetgreen and I often order through the app. But the past 3 times I've ordered from this location, they've messed up my order. Either forgetting something or adding something I didn't ask for. Like I just got home with my salad and there was cabbage instead of red onion.... Last time they forgot my salmon. Always something wrong from this location.

Best place for healthy fresh organic salad. So delicious. Super nice people work here. I LOVEE Sweetgreennn!!! Awesome.

Salad for days

Staff very rude and they just throw things in your bowl like it is trash. You ask for one dressing and they put whatever they want. I've tried to order from the location in chesnut Hill twice and the experience was the same. Never eating there again

I religiously eat at sweetgreen at locations across Boston and this was by far my worst experience. Staff was disrespectful (most were messing around in the back, screeching and laughing) and moved VERY slowly with a line out the door. Wrong ingredients were put into salads one person after another. I will never come back to this location. Manager needs to do some serious training.

Good sweetgreen, efficient service and generous portions. Great location too, near Wegmans and a Starbucks.

Thus was my 3rd times going to this location. Their customers service went from so so to worse. I cant blame the staffs because the manager acted the same way. Anyway. The last time i was there, i got my order ready to paid. The cashier who just finished with other customer supposed to ring my order as well. But he/she keeps talking to the customer about perfume and make up while i was standing there waiting yo paid. Eventually, they exchanged phone numbers and the cashier as the customer to meet up. When they’re all done . The cashier just stands there like i wasn’t there at all. The guy at the other end was helping other customer, told him to ring my order, he stood there and just look at me. So i look at him/her too . Again, nothing happened. At one point, one of the lady from the kitchen came out with a clipboard. I would think she was a supervisor or someone in charge didn’t say or do anything. The other guy raised his voice a little louder and said, ring his order. Again he/she look at me, nothing happened, so the other guy finished the order and came over said to the cashier “come on man ring his order “ and he/she look at me again, and said to the guy “I didn’t know it was his order “ no apology or nothing. He/she just said to me “insert your card”. This is my last time going to this location. The one in Dedham way better. I hope the owners read this and do something about the staff. The staffs don’t seem to care about their customers.

The cashew dressing was really really good and totally worth the anaphylactic shock and trip to the ER, leaving a play I was watching halfway through.

The new plastic bowls are awful! They won’t mix in dressing anymore either. Not worth the $15 for a salad.

Healthy and delicious

I always eat here and always regret it after I leave. Food is good but their staff is very rude. And disgusting , they charged me for extra topping and when I said that is a mistake she took my salad removed the lid , with her bare hands (NO GLOVES AFTER SHE was just running the cash register) she did wash her hands. As soon as I seen her open my Salad I took it back and just paid for extra. She told me her name was Victoria(not sure if that is the truth or not) but just nasty wear gloves especially during this pandemic time. Very unhygienic and dangerous.

Love this place, health is one place I don’t take shortcuts. Happy to pay a little extra

Hi Everyone I leave you this news &’ I went twice to this place to pick up some orders &’ they left me waiting for 30 minutes, and in the end they tell me that I have to cancel because they can't find my receipt or others excuse me miss Michelle took the food she is the boss’ but lack respect for a customer she is not a kind person she a bad character she does not act a boss they not responsible for what they are not doing at work very disrespectful.

Usually they do a great job when I buy one of their warm bowls, but ordered a custom bowl and they missed an ingredient that I had to pay extra for (avocado) and didn’t mix in the dressing even though I asked for it. Might not get a custom bowl anymore.

2nd time at this location. Can get quite busy at times. Decided to try the fish taco and it was great! It could use a little more fish hence the 4 star.

Hit or miss at this sweet green location depending on who's serving. There's one guy who's great, a few other people who are not so great

Generally order from here 2-3 times a month, 2 weeks ago they switched from compostable lids to plastic, and today they switched to a significantly smaller bowl with plastic lid. Pretty disappointed in the move away from eco-conscious practices, and overall lower value per dollar. At least the food still tastes good.

Ordered sweetgreen online and realized I had forgot to add a side of chicken to my order. In attempts to correct it before it was picked up for delivery I called the store it was being prepared at (chestnut hill) If you think there’s even a slight chance of speaking to an actual person FORGET IT. The automated robotic menu does not allow you to ever get a real person on the phone. I feel like I was calling national grid. I ended up texting their phone number for help and was told it is impossible to edit an order once it’s been placed. While I understand that’s not a crazy standard for some restaurants, I asked if I could possibly just add to the order and pay with a credit card over the phone (for a freakin $3.75 chicken thigh side) to which I was told I’d have to place a whole new order and pay for delivery and service fees even though my order hadn’t even been picked up yet. The chicken isn’t the point. If anyone from sweetgreen actually reads this I think you guys can definitely improve on being more accommodating as I’ve seen many other reviews speaking negatively about customer service. Update: the bowl came half full and I am extremely “over it”. Not worth 18 bucks. Could be eating chipotle right now... sweetgreen has definitely lost a customer.

I’ve been here several times however will not be giving this location any more money. The staff is pretty unprofessional talking to themselves making jokes and being loud. Of course I didn’t come here for the staff so I always overlooked it. Most recently, I ordered their shroomami bowl and upon getting home found the rice wasn’t even half cooked. Crunchy and hard? Maybe it was burnt but none the less it was inedible

The food is on par with other Sweetgreen locations but this is consistently the slowest one I've ever been to. Maybe they are understaffed but I'm not convinced that's the case. Online orders could be another reason. Even at the lunch rush they only have one person making salads to order. I only come here if I am not under time pressure.

Never got my refund where I paid 40$.. its ok never going to sweetgreens again

"Staff is obnoxious, loud and unprofessional."

Sweetgreen normally makes good salads, but their current delivery service is horrible. I had to cancel an order today that I was waiting for 2 hours for, it still hadn't left their store, and they couldn't tell me when it would be delivered.

Very fresh and interesting combinations for salad and warm meat/tofu bowls. Small eating area but the crowd moves through fairly rapidly. Lots of make and take.

Love their fresh salads so much, just wish they had locations in the Worcester/mid central Mass suburbs closer to where I live!

If you like good salad there is a great variety here it is excellent

Wait times are terrible!! Always at least 15-20 mins behind

Ordered sweet green delivery and it has changed. The salads are not chopped up and mixed/with dressing/enough dressing(even with ordering medium). Instead the containers are placed into the salad which I don’t think is right.

I order online every single day and this Friday for the first time my order was ready one time.

Great place, delicious food but staff was lazy.

Clean, efficient, delicious. Everyone masked up, with distancing markers on the floor and separate lines for in-place ordering and online order pickup. Was there at lunchtime on a weekday and they were busy so probably best to order online.

Easy stop for a consistently great salad. Ever better if you can order ahead on the app to skip the lines.

Love it

After waiting 25’ for my take out order when I asked for forks & napkins they told me “We R out” in a rude mood.

If you order online and you don't see your order on the pickup shelf, ASK, because the employees at this store leave orders behind the counter. They do this even when the pickup time is passed, even during lunch when people are in a hurry to get back to their job. You could end up sitting around while others people walk in, place an order order, and leave, all while your online order is getting stale behind the counter. And if you asked for bread with you salad, check before you walk out the door.

Good choices, efficient if you pre-order

Fantastic salads and warm bowls.

Pricy but food is definitely fresh and probably healthy but what do I know

Ordered from Uber eats and they did not notify me that they were out of chicken until my delivery person was already there. At this point I had waited almost an hour and they had no meat whatsoever. Had to order from one of the few restaurants that was still open and wait almost another hour for my food. Very unhappy, do not place late night uber deliveries with this restaurant.

Fresh I need not to say anything else

Terrible customer service. The food was good, but the staff is not helpful at all and are very rude.

Great salad, but it's very expensive.

I’ve eaten at several of the Sweetgreen locations and I have to say I like the salads a lot and the quality is quite good ;(provided they don’t run out of ingredients )which happens often in Chestnut Hill. However, the Chestnut Hill location is the absolute worst as far as service goes . The staff is loud , unprofessional and beyond slow. If there’s a manager there ; they really need to teach these employees the proper way to serve customers. I wouldn’t go back there again . Even though their salads are good; or at least NOT to this one. Not worth it.

Not only do you need an account to order a salad but you need to CONFIRM YOUR EMAIL TO MAKE SURE ITS REALLY YOU ORDERING A DAMN SALAD. Then the website tells you its not the right password... over it. Stupidest idea ever. I no longer want your salad.