They take absolutely no walk ins and appointments still wait for sometimes hours at end. The phlebotomists are disgustingly rude and take their time which slows everything down.

Where to start? A bunch of people walked out after sitting there for multiple hours, including myself when one of the staff walked out and said with an attitude to all the walk-ins that you mine as well come back another day when you have an appointment. Then when a lady said she had been sitting there since 7am, she said lady I ain’t gonna argue wit you. Very unprofessional, and rude to the walk-ins that had already been sitting there patiently, and quietly. Even the people who had appointments were becoming very upset with having to wait hours past their setup appointment time. It’s sad when 7 people walk out at the same time, and before someone even walked in he found out what was going on, and decided to go to a different location. Last time I went to this location a couple months ago I sat for almost 6 hours! Save yourself the headache, and go somewhere else!

Horrible! This is the worst location I have ever used. I came in 10 minutes early and I have been sitting here for nearly an half hour with an appointment. I never waited this long at any location before. The waiting room is packed at 7:58 am. It even has a lousy security guard. I never seen one at any other location. Lesson learned go somewhere else.

Arrived on Sat 12-9-23 at 10 am one hour prior to close with my 87 year old mom with a uti. Signed her in when the door opened and the nasty worker came yelling “ who does Not” have an appt needs to leave, I approaching and asked can my mom please be seen I prefer not taking her to er and sit all day exposing her and I to other illnesses going around and her answer was it dosent matter!!! We can not see her.

Without any hesitation I can say I have never seen such an unprofessional and rude attitude towards people in my medical carrier! My son was very unlucky to have Janae( I really hope she didn’t give me a wrong name) for his phlebotomist, not only she had extremely rude and aggressive attitude from the very beginning but her skills as a phlebotomist were very poor! I have worked with a lot of phlebotomists, and my son has been through plenty of blood draws this past year, but we have never seen such a low level of professionalism and customer service! The little boy was in so much pain and discomfort, and he is such a patient and tough guy! We had to use this location because our research team did sent us there, and I was quite shocked how people like this work there, because looking at the Quest website, they are promoting pretty different believes and values! I am really sorry I had to write such a review, because I am sure there are also wonderful people working for Quest, but this phlebotomist does not belong to any organization which values its customers!

I have to give this location 5 stars, yeah I had an appointment and yes that appointment was bumped back a bit. It’s no one’s fault, these girls were working as hard and as fast as they could. While I might have had to wait extra time the interaction with the phlebotomist I had was great, she was so sweet & patient despite how busy they were this morning. I didn’t catch her name, I think the white board said “Delora” I could be making that up but whoever worked in room 4 this morning you were great girl! I appreciated you making this an easy quick process. I hope your day is good!

Had a 10:30 appointment for my 92 year old mom. It is a fasting draw. It is now 10:55 & we are still waiting.Totally unacceptable! Update: she was finally seen at 11 am. Apparently, they didn't have enough phlebotomists to handle the number of people scheduled. However, Trisha & Felicia were amazing- my mom is a very difficult draw:(

Literally just had the best experience with Felicia. She helped my two year old was so very patient and kind. My doctors orders were delayed getting to their fax and I was expecting she would move on. She waited patiently then we called the office and she talked to them getting all the right codes. She was so patient with my daughter she was actually giggling getting her first blood draw! Absolutely recommend.