The Coordinator, Diana is wonderful, until after she receives your payment. My husband and I spoke with the coordinator three times prior to our payment. She was informative, cordial and helpful. Then we made the payment. We paid for the "Bridal Chapel" package, which includes: Officiate, Music and Witness. She called me a week before the wedding date, as promised. This is when her attitude and demeanor changed. (Jekyl/Hyde) When we spoke, she asked about our vows, the witness, the expected tip of $70 - $80 for the officiate, and our hotel. Vows: If you want "until death do us part," bring your own vows, because I don't do that. At first I agreed, but after speaking with my fiance, he wanted those words. Witness: The package had a witness paid for, she wanted to know if anyone would be attending, because they could be our witness. I said, I wanted the witness we paid for. Also, I didn't know if anyone was attending. Tip $70-$80: She told me "Remember the required tip for the officiate is $70-$80." Honestly, I can't remember something that was never told to me, or that is not listed on the website. Hotel: She kept returning to where we would be staying. She insisted knowing the street address. When I could only give her the name of the hotel, Diana became confrontational. She wouldn't leave this point alone, even when I agreed with her. The day before our wedding she calls us. We ask about a discount if we provide a witness. She became very angry, and wanted to know what we were talking about. Then she told us, "Be straight with me, are you bringing witnesses. If you are, I will not charge you the $100 for the 1-10 people. I am not supposed to do that, but I am trying to help you out. You bought the 'Elopement Package.' That means two people only. You and the groom." After that call, she calls us back again. Now she says the officiate is angry with her; and the required tip is: $80-$90. Additionally, while she yells at me on the phone about the required tip, she adds in "You cannot take any pictures inside the church, that is extra if you want to take pictures. Your witnesses can't take pictures during the ceremony." This is not what she told us before she got paid. She would not take pictures, but we could if we wanted to. Check out the site, there isn't anything about a charge for attendees, couple taking pictures or an "Elopement Package." We had two people attend, they are now our witnesses. There wasn't a discount; AND even after spelling their names, she got my sister's name wrong. I do not mean spelled wrong; I mean completely a different name. Finally, and compared to everything else this was small. The package said we would have music. The only music we had was when my phone rang (forgot to turn it off). Good thing it is classical! My husband and I agreed to wait until we received our marriage certificate from the State, before I posted this review. We were fearful Diana, the Coordinator/Grifter would not send our paperwork in. Bridal Chapel of Niagara Falls one (1) star, because of the Officiate. If it wasn't for him, I would tell you 0. I know that number is not possible, but he did make it legitimately 1 star. Moral of the story: The Officiate was a funny, jovial man. He is accommodating and a calming presence. The woman, Diana is an untrustworthy, manipulating, argumentative and aggressive person, basically no better than an angry grifter. Pay the extra money and go to another chapel.

EDIT: Diana has obviously run this scam for years based on the previous reviews combined with our experience with PayPal. She provides falsified documents without any signature to protect herself, and only accepts cash, check and PayPal. She is also well known in Niagara for being a scammer in the industry. Everyone else clearly states their terms, and offers standard refund penalties based on a ceremony being cancelled TWO MONTHS IN ADVANCE due to her ableist and abusive behavior. Consider yourself warned. As with the previous review, Diana was very nice over the phone when I called to make the reservation. Once my fiancee dared to have questions, though, that tune changed fairly quickly. My fiancee has never been married before, and neither of us knew what was acceptable and what wasn't. I had her email Diana, who refused to reply even though she admitted to reading it. When my fiancee talked to her over the phone instead, she was met with hostility and condescension. Diana actually made her cry, because she dared to want a few small changes, but that is 'telling me what to do'. I called to cancel, and was planning on offering a partial refund since some work was already done. Diana gleefully stated she was keeping all the money two months before the ceremony, even though nothing is stated in any paperwork, and she could easily rebook another couple. I filed a claim with PayPal, but at least other couples will be forewarned about her demeanor both before and after taking your money, in addition to her hidden and changing rules. We aren't the only ones who knew of her reputation, either.

My wife and I were very happy with everything. It was relaxed and Diana and the minister were very easy to work with. We received a nice amount of pictures and they accommodated a few extra things we asked for. We thoroughly enjoyed our experience and the price was very reasonable. The chapel was nicely decorated. Would definitely recommend.

Really horrible experience. I'm not sure why Diana is nice to some people and really nasty to others. She ignored my email with questions and then when we called to see if she even got the email she was rude and condescending. She basically told me all my requests were not doable and wouldn't even email me their vows ("because they were copyright protected", they were super basic). It was very upsetting how coldly she treated me over simple requests and questions. It was extremely difficult to get a refund as she blatantly submitted false documents to PayPal as "proof". Be careful.

Ever since the first phone call, Diane was amazing! Very helpful with the information I needed. On my special day, everything went as planned. She was amazing and I would recommend her to everyone!

A wonderful experience! We wanted intimate and by the falls and it was perfect. Our pastor was sweet and very easy to work with and Diana checked in often to keep us on track! She also made sure to give us lots of insider tips to make our stay more enjoyable! I cant say enough about them! In a world where customer service is disappearing, this chapel is TOP NOTCH! Highly recommend.

My husband and I had a wonderful experience. Everything was perfect! Diana was helpful and attentive in guiding us through the process and preparation.The minister was personable and kind. We were looking for a way to get married with no stress or drama, and have it be truly about us. This was it. ❤ The photos were beautiful, and Diana called to be sure we received them. Thank you to both Diana and the minister. They made our wedding day amazing.

Our daughter and son-in-law’s wedding was absolutely beautiful. Diana handled every detail flawlessly. The pastor was so friendly and cheerful. It put the happy couple at ease. We could not have been happier. Thank you for a beautiful wedding day!

Diana was wonderful to guide us through what we needed to do. It's been a long time since we had to work through the paperwork and logistics of tying the knot. This was a second marriage for the both of us, but we have been together for over 14 years. We wanted something simple but memorable. Diana and the minister provided both of that. Diana never forced our decisions about anything. She gave suggestions, and we loved all of them. She was very responsive with any questions. The minister made us feel relaxed and helped us to enjoy the moment. I would recommend the Bridal Chapel of Niagara Falls to anyone who wants a simple ceremony by the Falls. It was the most romantic day of my life!

Just a quick review today!!! DIANA AND AJ ARE THE BEST.Having to put everything together from Tennessee Diana handled it. We couldn't be happier!! She is awesome. Reverend AJ he is the Man. He was super. We wouldn't have wanted anyone else. Thanks to them both.

I cannot express how easy the whole process was. Dianna was amazing to work with. Any time I had a question, she called me immediately. She not only gave me every detail I needed to plan the elopement of my dreams, but also helped make sure my visit was amazing. She suggested hotels, restaurants sights to be seen. She made sure we knew where the best place was to get our marriage license. We opted to get a cake and flowers through her as well and she called a week before to make sure we were certain on the colors of both as well as again the day before to discuss the hues of pink and purple that the florist had available. Cake was very good and flowers were gorgeous. Diana took a lot of photos and made sure we got some of the bouquet (My daughters game a locket with a photo of us and we put that in there since she couldn't attend the ceremony). She took photos of our rings in the box since it was a box handmade by my husband's grandfather). She also knew exactly where to hold the ceremony and take photos. Rev. AJ was equally amazing and had a great personality. He kept everything light and put us at ease. Cannot thank them enough. I am recommending Dianna to all of our friends who are planning weddings!

Our wedding was absolutely perfect! My husband and I both have big families so we agreed we both didn't want the added stress of having a big wedding. We come to Niagara falls a few times a year and decided it would be the perfect place to get married. We chose the chapel because the pictures of the church were beautiful and we liked the privacy of being just us, Diana and AJ the officiant. Diana was so helpful and on point. The church was even more beautiful in person and the trees outside where in full bloom. The cake was delicious and beautiful. The bouquet and boutonniere was perfect. The vows were amazing AJ helped calm my husband down when he was getting emotional. I really can't say enough great things.

We had Bridal Chapel of Niagara Falls do our wedding, we each had prior marriages making it a little harder, we inquired with many places on both sides of the falls but decided on Bridal Chapel of Niagara Falls, Diana was very responsive with each inquiry and communicated with us continually even with delays that came up from problems on our end. She went over and above what we ever expected and gave us the private special memorable day that we thought we could only dream of. Many many thanks to Diana. Will and Tracy Noble.

I am so glad I chose Bridal Chapel of Niagra Falls to handle our elopement. Diana and her reverend ,AJ, are genuine, caring people that go the extra mile to ensure you have a stress free, magical day. Everything was explained to me in detail and Diana followed through on her commitment to deliver a top notch wedding ceremony at the most beautiful location imaginable!

Hi Diana, Wanted to tell you again how much we enjoyed our special day. I can see why you have run a successful business for over 15 years. Your organization is spot on and the way you tell your customers about the local attractions..etc... is really helpful. We loved A.J. also (our officiant). He made us feel at ease with his sense of humor and knowledge of the area. We wish you continued success and if the occasion arises would send any lovebirds your way! Steve and Mabel S.

Diane and the Reverend, are amazing, I was super nervous during my ceremony, and the Reverend made me and my fiancé laugh and told me not to be nervous, that only means I love her more. I had a wonderful experience with both of them. I definitely recommend anybody how is looking to use their service! Thank you so much again, Diane and the Reverend! Much love, Jim and Jess!

This was truly an amazing experience. She was very attentive and truly cared about our special day. Truly good people with your happiness in mind. I am very happy with everything and how it all went. Very nice idea for an elopement. The minister was also great. Thanks again for making my day special.

My wife and I renewed our vows for our 20th wedding anniversary. Diana did an excellent job setting up a ceremony overlooking American Falls. It was very nice, with flowers and pictures. The Reverend Al conducted a simple and heartwarming renewal ceremony. We told Diana we were going to make a reservation for our 40th to beat the rush.

I am so glad I chose Diane and the the Bridal Chapel of Niagara Falls. My husband and I had a wonderful wedding with Diane and AJ. We couldn't have asked for better people than the two of them. The pictures are beautiful. Thank you for adding to our already special day. You both will be remembered.

Diana is absolutely amazing!! This past Monday I got married and I couldn't be any happier. With the amazing backdrop of Niagara falls to the amazing professionalism, I was so happy I got married here. I recommend if anyone wants to get married at Niagara Falls, choose Bridal Chapel Of Niagara Falls.

I booked an elopement at the falls with Diana and she was absolutely amazing. I came from St Louis to Niagara Falls and me and my husband have never seen the falls before. She checked in with me on Monday (we got married on Thursday ) and made sure we had our marriage license, if we had any questions and gave me instructions on what to expect the day of. She also checked in with me throughout the week and made sure I didn’t have any questions. She gave recommendations on restaurants and even gave me directions on how to get to the falls at night to see the falls lite up and the fireworks. She was amazing and made our elopement absolutely perfect. The reverend was great and the vows we used (the vows used by the chapel) were beautiful . Thank you again for making our special day amazing!