Great gym been going for years. Some of the employees are a little weird but great place for workout. Employees can help u if they are not busy. People are nice for most part. The gym has it's annoying kids sometime but it's okay. The gym is great for doing a wide variety of workouts. The gym has LOTS of equipment to do workouts, I recommend it. I give it 4 stars not 5 because there are weird people that workout here sometimes people record others for fun. So watch out for weird people. They were never there when I first came here 10 years ago. They are a recent thing probably cause of social media. Anyway I LOVE this place. This review is for general public.

It's not as good as it used to be. It seems like mostly adults were running the place when I first started here, and all/most machines were up and running well. Now, it seems like a glorified high school gym full of teenagers wearing stuff that if I wore in public, I'd probably be arrested. Several machines I like are broken and have been broken for at least a month, half the treadmills sound like they're exploding when you're running on them, and now half the staff are what I'd presume to be teenagers playing on their phones to the point that even if you ask a question, there's a good chance they wouldn't even acknowledge you. It's almost the exact same price as other gyms, so I'd suggest going somewhere else.

Buyer beware! Crunch Niagara charges an annual, recurring fee and does NOT provide notification when that will renew. We had to pay a full annual fee for an unused membership b/c we missed the deadline to cancel it by five days (there was NO NOTIFICATION from Crunch that this was coming up). We had to pay the full year fee in order to cancel the ongoing additional monthly cost (but not before they FIRST charged just ONE MORE monthly fee). Their response: "I'm sorry, there is nothing I can do" and "geez, tough lesson." Be sure to add those dates to your calendar b/c they will NOT help you if you don't.

Missing a few machines compared to Cheektowaga location but otherwise great place to workout... no one stares to long at you & the Hit zone has alot more options for cardio compared to Cheektowaga.. I would come a second time for sure... Note: this is only location i have ever seen an actual weight scale... this was cool

If the sign and website says you’re open at 7 on weekends, I expect to pull up and the doors are open at 7. Second time now that I have come on a weekend morning and they opening employee is late. By excess of a half and hour/45mins. Ridiculous. Other than that, it’s a fine gym. But seriously, dozens of people trying to get an early morning workout in and they’re all waiting in the parking lot. I get employees get sick but the company should have a backup plan.

This is my Sun's gym, I just pay for his membership. He says he likes it. Buts sometimes the sauna is out. Staff was very friendly when I went in to sign him up.

I love this place staff is very friendly and helpful. I especially love the way they greet you at the door. They have different programs for you to join, the price isn't bad at all. The equipment is great also and it's not hard to learn just go in do the work you'll be so happy that you did. It's time to get healthy. I've met some amazing people too. The music they play is also a plus. I recommend everyone to go. I was skeptical about it at first but now that I go I love it and you will too

Been here forever since gym opened,cardio machines are always broke especially the 2 stair steppers been telling manager about them for month ,get lied to , there is plenty of gyms around what a shame

They need a pool and a steam room

It’s ok 60% of the treadmills are garbage don’t have a hack squat and only 1 leg press staff always super friendly I don’t know what these other people expect just go there workout and leave or go pay triple at LA fitness lol my only complaint is not enough machines

Busy. Nice staff. Affordable. Wish they had some of the accommodations they have at the NT location. If they did, I'd give it a five. I think they need to make the men's sauna accessible to all. Just a thought.

Loved this gym, You can go nd not feel judged, Great ppl, Great service, People are kind and will help you if you need help. This is a great gym for you or just a starting gym!

Great gym but very crowded

Dishonest! They will LIE to your face about added fees and charges.

Good equipment nice people

I paid the extra for tanning and everytime I tried to use it an employee was not around. Often times I left without a tan. I tried to get a refund in the store and they said corporate had to do it. I contacted corporate many times via email and no response. The gym is gross and not upkept. Terrible service, terrible customer appreciation, and terrible cleanliness. Definitely a no go.

Great place to workout. Dead times 5am and 8pm. Clean and the staff is helpful.

Clean, up to date equipment, spacious, management and staff doing a good job!

It is pretty gross here. Set my phone in the holder on the elliptical and took it out to see chewed gum inside. Disgusting. Don't ever see employees cleaning, but thankfully many of the people working out do wipe down machines after their use... But not all. I feel bad my insurance paid for my membership here because the environment is perfect for breeding illnesses. Everybody is nice and minds their own business though, which is great.

Amazing place to workout. Clean, staff is very friendly, and has slow times where there isn’t anyone there for how big it is. Lots of equipment, free weights, and room!

Crunch employees just seem to not really know what they're talking about.. i signed uo for the 7 day pass after that i was going to get a membership, i only wanted to tan. SO, the first time i go they give you lotion & have to sign a waiver, the second time they lied to me & said they dont have the lotion there.... the third time i wasnt allowed to tan because you have to sign a waiver, when i told him i did & its my third time being there dude really ignored me & looked into his phone. Altogether an annoying experience

Went to this gym on a guest pass while in town and the girl working was nice showed me around answered all my questions. Lots of equipment too. Clean friendly atmosphere. Definitely recommend.

Better than our Crunch in Canada. Great equipment and a good atmosphere. One of our stops every time we go to the US.

Half the cardio machines don’t even work, and make sure you don’t get scammed! Clearly it’s a thing with crunch. Should have read the reviews first!

Great work out space, clean environment, friendly & welcoming staff all around. Free range work outs also, work out classes.

I liked going there but the got rid of being open 24 hours after Covid so I stopped going would definitely go back if they made it 24 hours again

I have been attending this gym for many years and consider it one of the best in Niagara County! Friendly staff Clean (most of the time) Definitely a gym feel environment, not to over the top fancy. They have upgraded. Only thing the company could use is a pool.

If you cancel your membership make sure you check your statements or cancel your credit card, because they will continue to charge you and refuse to help you in any way on the phone

I come here for the motorcycle

I love the variety of machines and equipment that you don't typically find in a lower cost gym. I've never found myself really fighting for a machine. That being said, there is only one employee who greets customers as they walk in and out (don't know their name unfortunately). My boyfriend pointed out that one of the employees was eating food at the front desk, looking down at his phone, sitting in the corner and never looked up when my boyfriend walked up there to get a protein shake and had to get his attention. I'm not requesting employees to bend over backwards for customers, but some attentiveness would be nice.

I love it here ! The staff is so friendly and the gym is very clean and has everything I need

Very clean.. friendly staff perfect for what I need and a great price!

Good gym love the free weights only thing is they have them classes at the worst time i go to the gym straight after work and i dont live in the falls so thats the only time i can go wish they would at least move them classes to that other room with the see though glass im paying for a membership that i can only use a quater of the time in that part of the gym

Me and my daughter went for a great workout I loved it

Its OK for the money. Biggest complaint is cleanliness and machine upkeep. Treadmills are stained with sweat, wipes are usually either empty, overflowing, or both. Whole place could use a good cleaning. The crossfits, all but one feel like they have a bushing/bearing problem, they are not smooth (been this way awhile). And it would be nice to get a friendly hello and a have a good day when leaving (much like Cherktawaga) other than that...

Went in to cancel my account months ago and they put my account in freeze. Which basically means they’ll bill you 33% of the original monthly fee to not go plus the annual fee. Not a great way to do business

Nice weights verry dirty

I'm here multiple times a week, I've never had an issue!

Good gym but the way they charge sucks. Hidden joining fees and other issues.

When I boots and pants this is where it happens, great atmosphere, friendly staff, the equipment is in good shape, and very clean.

Great after the updates. I wish the hours for childcare were later than 11-11:30am on Saturdays. They close so early and a lot of times I'm not able to get there until 11.. This screws up my while day and i end up missing a work out not only for this day but Sunday when I'm not working and able to go..

The equipment is good but the staff is not. Would still recommend for an affordable place to work out.

Everyone has a great attitude

Joined the gym this month and was nervous at first but the staff was so welcoming, I already feel like part of the family ! The classes are amazing and the gym is beautiful

Unclean and poorly maintained

Nice gym, very clean

Awesome gym and really supportive trainers

My favorite place of all!! The people there are very very sweet and helpful with any question you have and even walk you through anything!! If you hurry yourself somehow they help you and are very concerned!! The place is always clean and they have so very many things you can choose from as well as trainers!! There's no judgment on anybody, no contracts, you can bring a friend for free and they have daycare!! It's amazing!!!!

Amazing gym amazing staff food group of lifters in there

Amazing to see how many people dont even bother to clean off machines after use.

By to

Love it great place

Nice classes

They have the best cardio machines here!! The locker rooms are very clean and updated.

Great amenities

Like working out there. Cheap prices also

Honestly I love crunch fitness. Between the Niagara Falls and Tonawanda locations, they are my two favorites. The gym can get a bit busy at times but Google does provide a live popularity update to show you the best times to go or if the current time is busier than usual. Pros: -Have hydro massager and tanning beds available -large facility, which is good for busy hours -showers and locker room -includes a dry sauna with any membership -have a many machines to chose from for any workout desired. Cons: -no dry sauna in women's room -sometimes the gym is a bit cold while trying to workout (but honestly notHong really worth complaining about) Overall I'm satisfied with this gym. I encourage anyone to come give them a try.