Firth Jewelers image

Firth Jewelers

Jewelry store Jeweler Watch repair service

One of the Top rated Jewelry stores in Niagara


Address

2435 Military Rd, Niagara Falls, NY 14304

Website

www.firthjewelers.com

Contact

(716) 297-2210

Rating on Google Maps

4.80 (262 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 5 PM
  • Sunday: Closed
  • Monday: 10 AM to 6 PM
  • Tuesday: 10 AM to 6 PM
  • Wednesday: 10 AM to 6 PM
  • Thursday: 10 AM to 7 PM
  • Friday: 10 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: service (24) Great (18) jewelry (16) staff (15) helpful (15) great (15) Firth (11) work (10) friendly (9) people (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kenneth G. 1 year ago on Google
    1st restaurant I've been to that the excellent food was surpassed by the service we received. Great job to Wayne and Tim the bartenders and to the hostess and her staff
    1 person found this review helpful 👍

  • 5/5 Miami Fat (. 1 year ago on Google
    Great customer service, very attentive and not racist!! Always a plus these days!! Definitely going back to spend more. Thanks for the watch repair!!
    1 person found this review helpful 👍

  • 5/5 charles h. 2 years ago on Google
    Professional, friendly, quick turn around. Very recommended. They explain everything and every cost is understood!

  • 5/5 Sharon V. 2 years ago on Google
    Staff is very helpful. I always have my jewelry repaired there. I lost a backing for one of my diamond earrings and they were able to match it where another jewelers couldn't be bothered. My family has gone to Firth's for years.

  • 5/5 Deborah W. 2 years ago on Google
    I recently purchased birthstone earrings for my daughter for her birthday. The lady that care of me was very helpful and pleasant. I would highly recommend Firth's and I wouldn't go elsewhere.

  • 1/5 Timothy’s S. 1 year ago on Google
    It’s a great place to buy jewelry if you’re just looking for a piece of jewelry but it is not a great place if you need custom work done half the time they’ll tell you that their jewelers might not be able to work on pieces such I feel that they don’t truster jewelers enough to even make or do custom pieces and it might be the jewelers themselves that they send it to that they don’t handle that type of work and they need to make that straight from the beginning I think that they only handle what they sell and that’s it if you want something custom there I would prefer you not to get it done there and I feel the people that are on the sales floor are kind but at the same time to some I feel stereo tape people too I would suggest that some of the sales people need to work on their attitudes towards the customers because I felt disrespected and like I should’ve on a piece of gold

  • 5/5 Daniel R. 1 year ago on Google
    Great service. Great selection.

  • 5/5 Christine G. 3 years ago on Google
    Love this jewelry store. Drove from Albion to shop there. They go out of there way to make you feel special. I have jewelry from over 40 years ago that was purchased from there you can't beat the quality.

  • 5/5 Tom 2 years ago on Google
    Staff is kind and helpful we got our wedding rings here and recently came back for a necklace for my god daughters first communion. First class service all around

  • 5/5 Mary B. 2 years ago on Google
    I purchased a watch and the store would not set the date and time, they said they weren't allowed!!! So I stopped by Firth and they did fix the watch for free! I will purchased all my jewelry from Firth!!

  • 5/5 Teresa W. 2 years ago on Google
    Paula, who came highly recommended, is doing a fantastic job in helping me out with my ring issue.

  • 4/5 Charlie Z. 3 years ago on Google
    Mike is great! Love this business!

  • 5/5 Michael D. 4 years ago on Google
    Tommy is a pleasure to work with

  • 5/5 Anthony R. 4 years ago on Google
    Fantastic place

  • 5/5 Bob M. 4 years ago on Google
    The employees are very helpful and friendly

  • 5/5 Dana D. 4 years ago on Google
    Very friendly, knowledgeable and helpful. Especially Tom and Pickle.

  • 5/5 Doreen P. 4 years ago on Google
    Fantastic service! Great experience as always.

  • 5/5 Patricia K. 4 years ago on Google
    Very helpful staff, showed different items and gave us the number of the items to help when the decision is finalized. Excellent prices, and wide variety.

  • 5/5 Jim T. 4 years ago on Google
    Fast, friendly and efficient service.

  • 5/5 Alexandra M. 2 years ago on Google
    I came to Firth Jewelers with a very ordinary (but dear to my heart) piece of jewelry that broke. From the moment I walked into the store, their service and kindness has been outstanding. I'm very happy with the outcome and just overall experience of being their customer. I'm forever grateful for how well they fixed my ordinary item and I will most definitely return in the future for any need or wish that involves jewelry. Highly recommend!

  • 5/5 Warren B. 2 years ago on Google
    Firth is the best jeweler in the entire Niagara region. The quality of the staff, their products, and first class service are second to none. A shout out to Tom, who always takes great care of us !

  • 5/5 Linda T. 2 years ago on Google
    I have been coming here for years. No matter how large or small my needs the staff is always helpful and they do a great job. I highly recommend them.

  • 5/5 1forever611 H. 1 year ago on Google
    Amazing people amazing prices. The service is always incredible. The staff is always incredible .Thom is always helpful and willing to go out of his way to make sure that you don't leave there without a smile. Same goes for the rest of the staff. Thank you Firths

  • 5/5 Marie N. 1 year ago on Google
    My family has been shopping there for years exceptional service .

  • 5/5 Naeem D. 1 year ago on Google
    Great people Excellent service. Just had replace batteries of my watches. Very impressed by the gentleman who provided the services. Will recommend family and friends for any jewelry needs. Thanks.

  • 5/5 Erika F. 1 year ago on Google
    One of my favorite places to shop. Owner is very kind and patient, I sometimes can be a fussy shopper.

  • 5/5 Sheryl P. 11 months ago on Google
    I LOVE this store! The entire staff is very friendly and knowledgeable . Thomas is amazing! He is my go to guy for anything jewelry! Check him out!

  • 5/5 Paige M. 4 months ago on Google
    My fiancé Ryan bought my engagement ring here because it was recommended by a family member! We got engaged this October and I could not be more obsessed with my ring. He had an amazing experience here working with Mike. So impressed and thankful for the amazing work they do!

  • 4/5 C F. 4 months ago on Google
    Very humble environment nice employee's and customers. It was a very busy atmosphere but there was a short waiting period b4 we were assisted by 2 employees not just one. We were even given advice on other places to check out they recommended. Would definitely recommend if you're not wanting to go into a mall setting

  • 5/5 Jess H. 6 months ago on Google
    Every time I go to the store, it's like visiting family. The people who work here truly go above and beyond to provide exceptional customer service and education on merchandise. Whether you're looking to have a piece of jewelry repaired having something custom made or looking for an option from a product line like Pandora they have what you're looking for at Firth Jewelers

  • 5/5 Deborah S. 7 months ago on Google
    Love the Firth family and Firth jewelry store! We live in the south towns, but we wouldn’t go anywhere else. In the rare instance that what they create for you is not perfect when you pick it up or if you pick up a piece you leave to be repaired or changed, and it isn’t quite right, they will make it perfect with no questions asked! They spend as much time with you as you need, making it seem as though you’re the only customer in the store! I’ve known the Firths for many years, but even if you’ve never met them, they make you feel like family. Thank you Mike, Taylor, Jono, Sierra and all of the rest of the staff. The Smiths from Eden love you!

  • 5/5 Matthew K. 5 months ago on Google
    Bought my wife’s Christmas present there. Great selection of styles-found exactly what I wanted. The entire staff was friendly and helpful.

  • 5/5 sydney h. 6 months ago on Google
    Sincerely the best jewelry store I’ve been to. Everyone is super nice there and beyond helpful. They fixed my bracelet for free and I could not be more thankful

  • 5/5 linda n. 5 months ago on Google
    Repaired a St. Jude medal I've been wearing for 47 years. Very happy with it

  • 5/5 Gary A. P. 3 years ago on Google
    Great friendly staff and service

  • 5/5 June B. 3 years ago on Google
    I was not there.

  • 5/5 Rose T. 3 years ago on Google
    Great place. very sincere pleasant people.. only place we use

  • 5/5 Lou L. 3 years ago on Google
    Super fast service They do all and have a great selection of jewelry

  • 5/5 Edward M. 3 years ago on Google
    What a great bunch of workers, Very friendly and healpful,

  • 5/5 Doreen P. 3 years ago on Google
    Such a great experience!! Love this place.

  • 5/5 Pavel S. 3 years ago on Google
    Perfect service, great selection and prices.

  • 5/5 DANA T. 3 years ago on Google
    Very nice staff and very pleasant to work with.

  • 5/5 Sandy R. 4 years ago on Google
    Pleasant, knowledgeable staff to help you make a purchase.It's my place to go for a quick watch battery change.

  • 4/5 James C. 3 years ago on Google
    Great customer service

  • 5/5 Vontreia M. 4 years ago on Google
    I've been doing business with Firth Jeweler for 15 years or more. Every purchase has been beautiful and still looks great.😄

  • 5/5 rick d. 4 years ago on Google
    Great place. Owner and staff a very knowledgeable and helpful with picking out anything you need. If your looking for a place you can trust and shop for a lifetime, this is the place!

  • 5/5 Gerrod C. 3 years ago on Google
    Great great customer service

  • 5/5 Jeff S. 3 years ago on Google
    The place to go for getting watch batteries replaced. Top notch excellent service too!

  • 5/5 Lon B. 3 years ago on Google
    Don’t even consider going anywhere else. The best service at the best prices

  • 5/5 Melissa C. 4 years ago on Google
    My favorite place to shop. Thomas is my salesperson of choice. He is kind, helpful and honest. I feel I always get a great deal. The picture does not do justice to my beautiful necklace. (I am a terrible photographer)

  • 4/5 Berry T. 3 years ago on Google
    Great people great service

  • 5/5 Tammy A. 3 years ago on Google
    Great customer service made my visit very pleasant and non-stressful thank you so much

  • 5/5 Kennith G. 3 years ago on Google
    👍👍

  • 5/5 Raquel K. 3 years ago on Google
    Thank you Carl for fixing my prong!! Tom & the other staff members are Primo!! Thank you Firth's!!

  • 5/5 betty r. 3 years ago on Google
    Carl took care of us. He is amazing, great customer service. I love my ring, it is gorgeous! I would absolutely recommend them!

  • 5/5 Deborah L. 3 years ago on Google
    VERY NICE. GOOD STUFF

  • 5/5 Ramcy R. 3 years ago on Google
    Mike Firth took care of me and I must say I see why he came highly recommended by my family! The service and quality at Firth Jewelers is absolutely top notch. The quality of the ring and compliments that we get on my fiance's ring are amazing! You can see that quality of diamond and band are of great importance when dealing with Firth! They have my loyalty forever!

  • 5/5 sharon p. 3 years ago on Google
    Very professional help

  • 5/5 c s. 4 years ago on Google
    Outstanding

  • 4/5 Kevin J. 4 years ago on Google
    Beautiful jewelry and reasonable prices

  • 4/5 Robin S. 4 years ago on Google
    Excellent service and merchandise

  • 5/5 Jason O. 4 years ago on Google
    Nicest people, amazing work with anything they do.

  • 5/5 Lisa C. 4 years ago on Google
    Great Customer Service

  • 5/5 kevin a. 4 years ago on Google
    Great. Value and helpful staff

  • 5/5 Grant H. 4 years ago on Google
    Great place to get the wife a gift. And they work woth u.

  • 5/5 Jamie H. 4 years ago on Google
    Great place, they have beautiful jewelry ans very nice employees. Everyone is very helpful

  • 5/5 Pamela H. 4 years ago on Google
    The employees are so friendly and helpful. I highly recommend this store.


Call (716) 297-2210 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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