1/5 Sergio G. 2 years ago on Google
The
front
desk
clerk
was
loud,
with
poor
costumer
service
skills
and
call
the
cops
on
me
for
calmly
refusing
to
leave
without
my
checkout
receipt
because
of
discrepancies
on
the
billing.
Stating
accounting
will
send
me
a
updated
bill
“later”,
after
seeing
reviews
of
people
not
getting
their
money
right
or
the
hotel
loosing
their
information
after
90
days,
the
“later”
you
will
get
something
in
your
email
excuse
was
not
going
to
make
it
for
me,
specially
when
they
mentioned
it’s
part
of
their
policy
without
providing
the
written
policy
after
I
asked
for
it.
All
because
I
used
my
military
discount
for
the
room
cost
and
they
charge
me
a
$70
refundable
fee
when
everyone
else
in
our
party
got
a
$50.
Hopefully
they
make
this
right
and
refund
the
$70.
Would
not
stay
here
again
unless
under
new
management.
The
landscape
around
the
place
was
poor,
the
pool
was
close,
no
breakfast
served
only
a
bag
with
a
fruit
cup
and
a
granola
bar
with
a
Welch
juice
was
provided
instead.
Rooms
only
had
face
soap,
conditioner
and
a
lotion.
As
a
Gold
member
for
this
Hotel
chain
since
2015
I
would
rate
my
experience
as
a
1
star
because
I’ve
been
to
other
chain
hotels
with
absolute
great
amenities,
costumer
service
and
transparency
with
their
billing.
I
stayed
in
one
for
4months
while
working
at
one
point
without
any
hiccups.
I
feel
this
experience
would’ve
been
better
if
the
costumer
service
was
better,
the
person
that
attended
us
was
having
trouble
with
other
guests
before
me
and
after
me.
I
can
deal
with
the
pool
out
of
service,
with
the
landscape,
the
lack
of
cleaning
supplies,
and
the
discrepancy
in
the
billing
because
this
all
can
be
fixed
but
I
can’t
deal
with
the
mistreat
I
witness
in
that
lobby
towards
seniors
and
veterans
like
myself.
Most
people
look
for
resolutions
where
both
parties
will
be
satisfied
with,
but
this
felt
like
they
only
went
for
what
was
convenient
for
the
hotel
only.
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