Very fine hotel with comfortable but relatively small rooms. Check-in took very long and we had to fill in a form with small letters. The staff seemed uninspired, a bit more energy and friendliness is needed.

The hotel is very much out dated. Bed is very uncomfortable and the room small especially for an executive room. There was no glutenfree breakfast even though I asked three staff members and they all said they'd take care of it. But no one ever did anything to make sure I could actually have breakfast. Minibar doesn't work. Everything is warm inside. After all complaints the manager wasn't very willing to compensate us. In the end we managed to get the money paid for breakfast returned. But it took a lot of convincing and apologies have not been made. Very very disappointing stay and NOT worth the money.

Modern, spacious, immaculate. That being said, logistical obstacles roughened my stay. There aren't other restaurants less that 20 minutes by foot except for an overly priced, mediocre steak restaurant 5 minutes away. The restaurant in the hotel earns a similar review. Trying to get our parking ticket validated in the morning included a long wait; which taught me to checkout the night before. There are no vending machines on site. High potential hotel, room for improvement.

A pretty good hotel, a little bit away from the center of the city. On the other hand you can reach the airport in less than 10 minutes. But don’t expect a huge amount of restaurants in area. There are a few though. The common areas are clean enough, the staff helpful, and the bar will be happy to serve you into the night. My room, on the third floor, was also pretty good. Spacious for a simple room, good space for working and well lit. No minibar, though. And no snacks in the lobby. The only other issue I had was with the water in the shower/bath. The heat wasn’t consistent. Never great when it suddenly goes cold… Otherwise good. Not very noisy area, bed was good, so I slept well. Being nearby the park by the river (<5 min walk) was also pretty nice.

The minibar is empty per default and the kitchen closes at 22:00 so if you arrive late make sure you eat something before you check in. That is not state of service now. Otherwise the staff is very friendly and the rooms are small but nice and comfortable, as would be expected from a Hilton Hotel. Overall satisfactory but there are better Hotels.

I am positively impressed with kindness and hospitality I’d received at reception. Although I was a bit early, they helped me doing check-in. Check-out was same, very fast and accurate. I also would like to share my outstanding breakfast experience - various and delicious selection of Internatlonal breakfast for all kind. Very well managed, cooked or prepared and organized in a way to accommodate some peaks during the mornings. Room is very clean and delivering expected Hilton quality. You always find what you need in a Hotel room. It is a business hotel where you may have conferences or meetings, not located in downtown Dusseldorf, but it is very easy to reach both city and airport. Thank you Hilton team for making a extremely nice stay..

Let's start with the good, the hotel is in a good location from the center and all the attractions , you can walk, and a good offer from the social deal breakfast + parking + late check-out, but perhaps that's it. The room was not in very good condition: shabby chairs and board from the bed, old furniture, mold in the bathroom and the paint from the doors is letting go, the faucet in the bathroom was broken and it was impossible to regulate the temperature (there are photos for everything), the workers are unprofessional: they knocked twice on the the door for cleaning the room in the morning, although it was the day of check-out, and they also called at 12 to check out, although we had a late check-out booked in advance, but they did not pass on the reception information to each other, and did not even apologize (we were sleeping). If you're expecting a typical German breakfast, you won't get it! Expectations were high from this hotel but unfortunately we were disappointed.

I booked considering Hilton as good and comfortable option but it was not at all good choice. Rooms has not been upgraded since long. Service was ordinary and super slow. Breakfast was ok and front desk staff was fine.

3 star review for our stay this weekend at the Hilton. Pro is that is next to metro station only like 4 min walk. Our dog was allowed in the room for extra charge of 20 euros. Dog was not allowed in restaurant but with breakfast it was allowed to get food from the restaurant and eat it in the empty lobby bar. Con was that it is maybe 10+ year old hotel maybe even more and it shows in the rooms. Rooms were a bit dirty and outdated. Old furniture with parts missing from them. Shower was the worst ceiling coating came loose due to moisture, door of the bathroom look it was eaten by rats(moisture issues) and the grout between the tiles where sometimes dirty and or missing. And asking 25 euro for a car park that is not monitored is a bit much. Off-course you know most of these up front but just stating the facts.

Staff at reception overall friendly. No bell staff though. Rooms are somewhat dated, especially the (tiny) bathrooms. Bathtub, with shower curtain, sink and toilet, all in just 36 sq ft or so. Bathroom door is extremely narrow and when I stand up in the bathtub, my head touches the ceiling, definitely not fit for tall folks. Rest of the room decor is fine, just a lack of USB or power outlets at the right side of the bed. Automatic minibar in-room with a warning sticker that all items are automatically charged, but no price list to be found, neither on paper or online. Small area for personal items. Good single serve Lavazza coffee machine and a seperate water kettle. Complimentary still and sparkling water. TV's are small (32") and somewhat outdated. but they suffice. Not a lot of channels though, most non-german channels that were pre-programmed just had a "no signal" or "signal error" message. HDMI input available, so we just plugged in the laptop and Netflixed. The major issue with the room though, which made me give it just two stars, is the fact that the AC doesn't work. It just recirculates air, but doesn't cool at all. That made for a very hot and stuffy night with a room about 22 to 23C (outside temperature about 13C). After a room switch, we were able to open the window, but that doesn't do a lot and generates loads of traffic noise. The aircon still didn't cool. So not a lot of sleep, woke up soaked. As both rooms had the same issue, I suspect the issue to be present for the whole hotel. Maybe some bean counter decided to cut power to the condensers during winter season to save some money? Anoither disappointment came at breakfast: no-one to greet and seat guests, you just had to fend for yourself and conquer a table. The big disappointment though was the fact that there were no made to order omelettes. I asked two different staff members and even walked over to reception, but the kitchen staff didn't feel like it today because they were busy. Come on folks, I've seen hotels with at least double the amount of people at breakfast have an egg station manned by just one person. You can't just stop serving something that is an integral part of your brand standard just because "it's busy". I really looked forward to my omelette and you let me down here. So egg wise, breakfast just had (powdered) scrambled eggs, pre-made heated powdered omelettes (the ones you find at a US Hampton Inn), as well as boiled eggs and a few very, very charred sunny-side up eggs. Basics folks, basics, those burned eggs should have been tossed, not put out for customers to eat! The 2 coffeemachines had lines about 5 to 7 deep, and took ages. The third machine was out of order. Got into breakfast just prior to 10 and took over 15 minutes to get seated with coffee, leaving just 15 minutes for the actual breakfast. Orange juice was not fresh and truly one of the worst pre-packaged juices I ever tasted. Bitter, tangy, artificial. The hotel has ample parking, with two garages, a lot in front and a lot at the back of the hotel, but everything is gated and they charge EUR 3 an hour or EUR 25 a day. As this is an commercial area outside of town, that feels a bit over the top. The effect is that a lot of guests use free street parking down the street, which quikly fills up. I'd rather see a slighly higher room rate and complimentary parking at the hotel, whicjh would also free up the parking spots further down the street And my guess is that the tenants in neighbouring properties, mostly offices, will appreciate not having hotel guests fill up the scarce free street parking. We didn't get a chance to visit the executive lounge during service hours (6pm till 9pm), so I can't say anything about that. Overall, a dissatisfying stay because of the non-working aircon and dressed down breakfast.

Stayed in Hilton Düsseldorf during a business visit. Room was well maintained and classy. Breakfast was amazing. The executive lounge was really convenient and relaxing in the evenings where we had light dinner with wine.

Great spacious hotel located approximately 15 minutes from the airport. Lovely rooms, executive floor with lounge available. Bit far from the city centre though and not much entertainment around. Staff is friendly and welcoming. Lovely breakfast area with plenty of seating and freshly prepared meals.

Was only there for 1 night and had to catch a flight rather early in the morning. The room was okay. Parking garage is in a separate building with a bit of walking distance. Property has no view but very close to the airport. Customer service was poor and the hotel was obliviously under poor management and unorganized. No greeting from the staff. They keep their heads down staring at the computer screen acting busy, as if that'd prevent customers that needs check in/check out from talking to them. The girl checked me out said she can't print my invoice and had me wrote my email and name in a sticky note. Never emailed it to me. Told me I needed the parking ticket to exit the garage. I freaked out when I saw the exit was blocked by cones and the entrance side has no machine to the ticket. Drove up the ramp worrying I'd be hit head-on by cars coming in. The bar was up and it was just free enter/exit from the entrance.

I am soooo impressed with kindness and hospitality I’d received at reception. Although I was very early, their staff checked me in. Laura also provided late check out until 2pm. When I asked for coffee during the mid of night, the girl brought them to me. Everyone has been so nice. I would highly recommend the place, even I do think their infrastructure needs an update.

Rooms are dated. Access is via a construction site. Not sure who is doing glowing reviews but this is not a good choice. Aircon is noisy. Staff are wonderful. No services before 6pm - this is a very basic facility with no room service, no daytime food service. Frankly this is not a great place. Never again - I expected more than a basic hostelry from Hilton.

Situated not too far from the city center and DUS airport. Around 10min walk from the tram station and it's somehow in the business park. The downside that we have encountered is that our room has the overlooking of the construction view (even though we had Business Room booked), and the aircon was not working properly. Breakfast buffet was superb and more selection compared in Hilton Frankfurt where we had our last stay, but one thing I didn't like is that the restaurant was too congested and the ceiling were too low.

Very good compare to few others. Bedding and pillows are comfortable. Although currently there are some outside work going on so difficult to understand which way is the entrance. They should put few more signs as I almost didn't know which way to go.

Poor, old and outdated room. Service can be better. Only the cleaning lady from Bulgary was very helpfull. The downsite is that we needed to pay for the parking at the hotel. We expected more from a 4 star hotel Hilton.

I usually associate the Hilton brand with top-notch service and comfort. However, our stay at Hilton Dusseldorf left much to be desired. First, we were given the wrong rooms, which was just the start of our troubles. We were then moved to a room right next to a noisy elevator, which was far from peaceful. Two nights in, we were shifted again to yet another room. The constant shuffling was tiresome and certainly not something I'd expect from a reputed establishment like Hilton. To make matters worse, there was a power outage during our stay, which affected our entire experience. Because of this, we had to check out a day earlier than planned. The manager on duty, recognizing our troubles, kindly offered a 50% discount on our stay. However, when we checked our credit card statement, lo and behold, the full amount was charged with no concessions for the early check-out or the promised discount. A clear oversight, but a significant one nonetheless. It's disheartening to see such a well-known brand falter in both service and billing. I genuinely hope others have a better experience than we did. Until this issue is resolved, I'll be thinking twice before booking with Hilton Dusseldorf again.

The rooms have not been updated and certainly not maintained well. The minibar has not been functional for ages. The remote control for the TV did not have batteries. The service can certainly be improved.

Friendly and helpful staff. Room is in need of some TLC/upgrade. Nice breakfast. Overall very good deal and great stay

Fist of all - the rooms The rooms are very old and outdated, they are quite clean but still feel dirty as they are so old. The bathroom is extremely small but has a bathtub, a shower and a toilet. In our room the bathroom door couldn't close properly so the door had to be open all the time. The bed is very low, and very uncomfortable. It's a very hard bed and feels like you're laying on a wooden plank. Finally, the TV is definitely 15 years old, and doesn't have any smart tv apps, the remote control of the TV didn't work properly and there were only a couple (maybe 6-7) German channels to watch, all the English channels were unavailable. The restaurant The breakfast in the restaurant was exceptional, it was very well curated, loads of options and everything tasted fresh and delicous. However the food for the evening in the restaurant was not that good. We ordered the Schnitzel and it tasted chewy and not that fresh. The fries were way too salty and the salad had too much dressing which ruined the taste. Overall, not that great. The staff was very friendly, and there was more than enough parking. Would not really recommend to spend your money on this Hilton as some budget hotels would be newer / nicer looking.

Very nice hotel with small pool and sauna. Parking is paid unfortunately. Prices can fluctuate. We paid normal prices but have seen 600 euro’s asked for the same double bed room.

We stayed at the Dusseldorf Hilton as part of a cycle tour across Europe. Although only a very short stay we appreciated the additional help in providing a packed lunch and looking after the cycles. This was our second visit to the hotel and on both occasions have really enjoyed our stay, made all the better with a comfortable room upgrade. Hopefully we can return again with a little bit more time the hotel facilities.

The staff and service at this Hilton hotel was very good. Marya Ibrahim displayed the highest level of courtesy and professionalism. The director of food and beverage was extremely helpful and did everything he could to make my stay here enjoyable. These two people showed a genuine desire to make my stay here a great experience. The staff overall was professional and efficient.

Nice and comfortable hotel, convenient placed for Düsseldorf Congress centre the Messe. Big rooms with all facilities a bit aged but still charming. My room was well insulated from external noise but internal noise from air conditioning was quite annoying and I wasn't able to shut it down. Very good breakfast with salty and sweet dishes. Small gym, with good equipments. Very convenient car park.

Very nice hotel. All areas are very clean, including the rooms. We stayed in the standard rooms and they were really vast. They provide all the services you will need. The staff is really friendly and helpful. Breakfast has a great variety to pick of. Even vegan choices. The gym is OK as well. It's definitely one of the best hotels in Duesseldorf. Though it might be pricy for some people. The rooms we stayed in had a desk to work from the room if you want. This definitely helped us since we were in Duesseldorf for a business trip.

stayed here last week and must say I was really disappointed with my stay. The rooms were outdated and not at all what I expected from the Hilton, we were charged more than we originally booked for, and the staff at reception were extremely unhelpful. As much as I loved Dusseldorf, we will not be going back to this hotel!

Had a great stay here. 10 min walk to the closest Tram station and from there another couple min to the Central station. The place was located a bit of from town but was 10 min away from the airport which really made it simple to take an Uber to. Breakfast, room service and bed were great. Would recommend mostly if getting around with taxi/Uber.

I was in Dusseldorf for business and the service for the hotel was stellar! I really liked how clean the rooms were and amazing architecture inside and out. I look forward to my stay again when I am in Germany!

A bit rundown and in need of room renovation(I had a "deluxe" room which was large but a bit old and battered). Bar food was very nice and good value. I would qualify it as hilton airport hotel rather than a "classic" hilton. Also the location is slightly out from the town center and actually closer to the apt.

Workers of hilton wake up you in morning 8:00 am for cleaning and some of stuff are missingin the room

A pretty standard Hilton. Large, well-appointed, clean. Good and clean but somewhat bland rooms. Good breakfast with lots of choice. A nice 30 minute walk along the Rhine to the city centre.

Never can go wrong with Hilton, always clean, and homy filling 👌, we stayed for 3 nights, for caravan 🚐 salon, was close enough, plus near by very good restaurants, and cafe 😀

Great place just blocks from the Rhine. A bunch of local restaurants and grocery stores within walking distance. Hotel staff were always helpful in translating menu items for order-in, and they even called some local places for us. Thanks!

Overall, the hotel is pretty nice. My room could use a little work, but it was still nice. The continental breakfast was amazing and made my stay better.

Booked in for two reasons, one because my past association with the property and because to be in Dusseldorf. The hotel has changed a lot, but my room is of excellent quality, equipped with all the facilities, good bedding, but the most outstanding feature is the bathroom, small, but with good light, large mirror and the bathtub condition. Excellent breakfast buffet and super nice and professional staff. Will come again

Great room. Had everything we needed and breakfast was delicious! The staff was super helpful especially the front of house gentleman at the breakfast buffet.

We had an amazing stay! Very delicious breakfast! Halim ( at the front desk) was very kind and helpful.

Great breakfast. Good food in the lounge. But: - black mold in bathroom - dirty wine glasses in lounge (traces from dishwasher etc) - the owner refuses Lounge access for Gold Members when they are upgraded to Executive level. This is against Hilton policy! I got in after threatening to contact Hilton. Reason not to book.

Nice hotel and good location! The rooms are clean and friendly staff. Why 2 stars: The front desk was not able to find my reservation for about 20 minutes. My reservation was from Sunday to Friday for business trip where I checked in on Monday (was informed to the hotel thrice in call + my colleague personally to the front desk). The front desk had to make calls and asked me why I haven't informed them that I will check-in a day in delay. They had marked my suite room booking as a no show and didn't mark anywhere about our notifications. Same case with the payments. The reservation was paid in full and the front desk asked me to pay again. The person had to once again make few calls to find out about the payments. Either the booking system is too old which needs to be updated or too complex for the people to handle. My colleague who checked in the day before also mentioned that it too too long to check-in. My overall time spent to get the key was little over 30 minutes which is way too much. The biggest disappointment to me was that my reservation was including morning breakfast. The system only showed breakfast for my colleague and not for me. The room costed 500EUR/night and the breakfast booking was a big disappointment. By this time I already spent too much time to get my keys, late for my appointment so didn't bother to spend more time. Secondly, the plastic cards for elevator was very frustrating as I had to swipe minimum 5 times for the system to read my card. Few of the other guests I met in the elevator also had the same problem and shared their frustration. The front desk confirmed the repeated frustrations from customers and the system is too old. Apart from these, the room was good. Very neat and clean. The décor is outdated and maybe needs revamp. For example, my tv was positioned in a way that I couldn't watch from the couch or bed. So, maybe needs some thoughts on user experience and comfort. The hotel was located in a nice location that everything was accessible.

Very friendly staff, great breakfast buffet.

Lovely friendly staff very very professional. Clean lovely airy room. Comfort facilities except the world worst pillows....really awful. I didn't sleep particularly well. Breakfast very nice with a wonderful choice to suit all diersoorten and tastes. Very positive experience overall. Would return back.

Excellent service but rooms could do with a upgrade. No USB ports at all in my room and no plug sockets near bed. Nearest shop is 1.6km away so stop on your way in of you need to. Stayed in better Hiltons

I can't wait to return to one of my favorite cities, Düsseldof, Germany, next month. Plus, I'm looking forward to staying at the Düsseldof Hilton, which I've enjoyed for more than 20 years. The service, food, housekeeping, and lounge are consistently top-tier. During the last quarter of 2021, I stayed at the hotel twice and enjoyed the exceptional breakfast in a large comfortable setting. Congratulations to Jens Lindner, Hotel Manager and his team for providing a clean, safe environment as well as full service to make my experience business friendly, enjoyable and well-worth the value. In particular, make sure you have a drink and appetizer at the bar and say hello, to Marius Netz, professional bartender and enjoy great service. Marius is a world traveler and a pleasure to converse with. Great service.

The location is far away from center but it’s still fine. Staffs are really nice and very helpful, that’s always sth cool about Hilton. The bar is also perfect! But I have to say that the room is not that good, poorly designed and doesn’t look good at all, this is sth really confused me maybe it’s a really old hotel…? And way too many guests in the buffet so it’s quite annoying.

Huge hotel with a nice interior. The staff were all friendly and helpful. The breakfast was really good and had a wide variety. I have read many reviews of the expectations of a Hilton hotel so I went with low expectations. The room we were checked into had a very awful smell especially the pillows. We called right away and we were guided to a different and better room. Unfortunately I have to agree that the rooms are very basic. The bathroom was really small which was a deal breaker for me. We made use of the gym which was definitely a plus. All in all our stay wasn’t the best but we made it work.

Friendly and kind personnel, fast check-in. Rooms are clean and relatively modern, the same can be said about the bathroom, which is otherwise relatively small. Rooms are equipped with safe, minibar, and electric kettle with a selection of coffee and teas (huge plus for peppermint and Darjeeling teas!). The breakfast was really good, with a huge variety of offerings and really good coffee. The restaurant personnel was really kind and helpful. Overall, I really enjoyed the stay here and can safely recommend this hotel as a great place to stay.

We booked this hotel by SocialDeal. This hotels offers well equipped rooms (AC, iron board, bathtub, hairdryer, mirror defogger, safe deposit, etc) - the refrigerator in the room doesn’t work anymore. We asked the housekeeping and the receptionist about it, but it seems they switched all refrigerator off… - rooms next to the elevator are quit noisy… + the breakfast buffet is excellent!

There's some construction that makes getting a car to the entrance a bit hard depending on what other cars are doing at the exact time. Otherwise we had a stellar stay!! Rooms are exceptionally clean and quiet.