Subject: Inappropriate behavior by an employee on December 6th, 2018 Ladies and Gentlemen On Thursday, December 6th, 2018, at 12:30 p.m., I was treated extremely rudely by a saleswoman in your branch. I have never experienced such unfriendly behavior before. I have already submitted a written complaint to Shell's headquarters and am also trying to clarify my issue by telephone. However, it is important to emphasize that employees should not take their dissatisfaction out on customers. Best regards, Erdin Yüksekkaya

Thanks to the colleague, the 5 stars will be withdrawn from the evening of January 4th, 2024. Last year alone I left over €3,000 at this gas station and took the car wash with me almost every time. So far everything has been going wonderfully. I wanted to go in, the door was locked - everything is ok, it can happen. So I went to the window and wanted to withdraw money to pay for the fuel in cash. All I got was a derogatory “No, I won’t. I won’t let you in either.” I offered him that I would leave a deposit and get cash. Was also denied again. It just said "You can withdraw, so you can also pay by card." I'll probably have my reasons for paying in cash. After about 3-4 minutes of discussion, I finally paid with my cell phone. Then the receipt was printed out with exactly 10 p.m. I have no idea when the doors close there, but it's definitely before 10 p.m. I'm sorry that the employee appears to have had a bad day. If such actions make him feel good now, then that's fine with him.

At the DahlerStrasse gas station in Wuppertal they now charge €1 for checking tire pressure. This is pure rip-off. There's no need for a company like that, refueling there or somewhere else at Shell? Never again!

Good Service but the price for products other than fuel and Gas are realy expensive. There is a Kiosk in 300 mtrs away towards Schwelm. comparing to Shell, Santis Kiosk is much more cheeper for a Sunday shopping

Rarely have I experienced something so outrageous. First, the older employee on the night shift sees that I'm standing at the night desk and continues to conveniently put things in the back room. When he finally decided to serve me, to my surprise he only did so via the headset from the back room. When he probably couldn't hear me, since such headsets only have a certain range, he stormed forward angrily and boldly said "always these people who can't speak". So I won't come here again.

(Translated by Google) High prices, one night an employee behaved very badly with me, he was very nervous, he left me to wait at the window, I was waiting for him to come to pay but he purposely walked inside and pretended not to see me, he asked me in a nasty tone what I had to pay, even though I was the only car in Peco at that time that had refueled, so it was logical why I was waiting at the window, then after I paid with my card I didn't even have time to take the card out of the machine and he he pulled hard on that drawer where you pay and caught my hand there, so it's really embarrassing (Original) Prețuri mari, într-o noapte un angajat s-a purtat foarte urât cu mine, era foarte nervos, m-a lăsat ca să aștept la geam eu îl așteptam să vină ca să fac plata dar el intenționat se plimba înăuntru și se făcea că nu mă vede, m-a întrebat pe un ton urât ce am de plătit deși eram singura mașină din peco la ora aceea care alimentase cu carburant deci era logic de ce așteptam la geam, apoi după ce am plătit cu cardul nici nu am apucat sa scot cardul din aparat și el a tras tare acel sertar pe unde faci plata și mi-a prins mâna acolo, deci e de toată jena

Was there on July 19, 2023 at 11:50 p.m., the older gentleman was extremely unfriendly. He saw me and continued stocking shelves while I waited at the night counter. When he finally decided to serve me, he spoke to me from the back room and probably didn't hear me because he was too far away (of course you don't have a good connection from a distance). When he stood in front of me, he said “always these people who can’t speak”. When I asked him about his unfriendly manner, he just rolled his eyes. Never come here again. It wouldn't be a bad idea to consider personnel selection. I don't seem to be the first to notice this either. Probably due to my migration background. I will complain to headquarters.

(Translated by Google) Very neglected, small area. No hand paper in the toilet, disinfectant empty (after hint, excuse), fence tipped over, vacuum cleaner apparently out of service for a long time, no signs for e-charging station, and the gardener should come back. There are 2 strings for a functioning charging station and a usable toilet. (Original) Sehr vernachlässigtes, kleines Gelände. Kein Handpapier im WC, Desinfektionsmittel leer (nach Hinweis, Ausrede) Zaun umgekippt, Sauger scheinbar schon länger ausser Betrieb, keine Ausschilderung für E-Ladesäule, und der Gärtner sollte auch mal wieder kommen. 2 Strne gibt es für funktionierende Ladestation und benutzbares WC.

I've been shopping here a few times. I've had 2 cashiers serve me so far, they were all very friendly and I had nothing to complain about. This time, however, there was an old gentleman at the checkout. There were 2 people in front of me. A woman and a gentleman. He was extremely friendly with them and cracked a few jokes. When I got rich, his expression turned as if I had cheated on his girlfriend at some point. Not exactly unfriendly, but the gentleman made his dislike towards you very clear! I met the gentleman for the first time in my life. I hope for the future that the cashiers at this gas station are not prejudiced.

Super unfriendly employee. Charging station has problems. I was told that it wasn't his problem, that he couldn't do anything about it, that you should complain to Shell yourself and leave him alone. When I was told that he was a Shell employee, I was told that he should stop and why they would continue to provoke him and not leave him alone. He finished work at 2 p.m. and probably didn't feel like going to Kubden anymore. Dear operator: Top employee selection! Fortunately, there are plenty of other fast charging stations in Wuppertal that are not from Shell. Which is a shame because the early shift in the store was always really nice.

(Translated by Google) For almost 1 year it has not been possible to refuel the E-10 because the tanks are said to be defective! However nice to list on the digital price board to mislead consumers. Impossible for such a big company! However, the staff was always friendly on visits… (Original) Seit fast 1 Jahr ist kein E-10 tanken möglich da angeblich die Tanks defekt sind! Jedoch schön auf der digitalen Preistafel auflisten um Verbraucher in die Irre zu führen.Unmöglich für so ein großes Unternehmen! Das Personal war bei den Besuchen jedoch immer freundlich…

(Translated by Google) Friendly staff, but the sales room smelled like an old ashtray as soon as we walked in. Despite the mask. Luckily I was just passing through. I would not refuel here a second time! (Original) Freundliches Personal, aber der Verkaufsraum hat direkt beim reingehen wie ein alter Aschenbecher gestunken. Trotz Maske. Zum Glück war ich nur auf der Durchreise. Hier würde ich kein zweites mal tanken!

(Translated by Google) Every Friday I stop by to get coffee and, if necessary, to fill up. One of the cleanest branches! Nice employee who responds to your customers, is friendly and keeps your regular customers! The snack bar also looks promising and fresh. Always my pleasure ! (Original) Jeden Freitag komme ich vorbei um mir Kaffee zu holen und ggf. um zu Tanken. Eine der saubersten Filialen ! Nette Mitarbeiterin, die auf Ihre Kunden eingeht, freundlich ist und sich Ihre Stammkunden behält ! Auch die Snackbar sieht vielversprechend und frisch aus. Immer wieder gerne !

(Translated by Google) Coworkers are nice. The tank field where you can fill up with normal petrol is clean and so is the petrol pump, BUT when you have to drive to the e-charging station like me, the picture is unfortunately completely different. The charging station is not clean, the floor may have been cleaned when the charging station was set up, the floor on the right-hand side (where the trailers are) is stuck. From a Shell company, I actually expect everything to be tip-top and not only for combustion customers to find clean and non-sticky petrol pumps (Original) Mitarbeiter sind nett. Das Tankfeld wo man ganz Normales Benzin Tanken kann ist sauber und die Zapfsäule auch, ABER wenn man so wie ich an die E-Ladestation fahren muss ist das Bild leider ganz anders. Die Ladestation ist nicht sauber der Boden wurde vielleicht mal als die Ladesäule aufgestellt worden ist gereinigt, der Boden auf der rechten Seite (da wo die Anhänger stehen) klebt. Von einer Firma Shell erwarte ich eigentlich das alles Tip Top ist und nicht nur die Verbrenner Kunden saubere und nicht klebenden Zapfsäulen vorfinden

friendly people . i spent 2 hours waiting for somebody .i charged my mobile . i had my coffee

(Translated by Google) E10 still not available, allegedly for "technical reasons" (Original) E10 immer noch nicht im Angebot, angeblich aus "techn. Gründen"

Terrible , unfriendly. Just unbelievable bad service. The ladies think they are untouchable .