Miss Dr. Helg does her job well and satisfactorily. She asks, examines, tests and is very busy in her work. She also explains the facts sufficiently without falling into incomprehensible technical terms. The reception team is neither rude nor irritable, but responds appropriately to some slow-witted patients who do not understand the simplest rules of disciplined interaction with one another. In Corona times this seems to be even more difficult for some... It's fine! I only know the other doctors there by sight. Waiting times within a tolerable range are normal, like almost everywhere. The practice is fine except for the tiny minus point with the "cleaning of the door" for IGEL services. My eyes are fine for my age. What more do you want ...?

Although I had to wait a few weeks for my appointment but worth it. Dr Adrian Gerbaud checked me and he was great. Was patient, checked thoroughly and answered my questions. Nicely accepted to talk in English too. Most doctors have the knowledge but they need extra features, e.g. be patient and spend time for patient and explain … Specially explaining, education & science communication with patient is the most important feature that unfortunately is rare. But Dr Adrian had all and I am very happy. He didn’t rush to give me antibiotics like the previous ophthalmologist of mine that only spent 2 minutes for me! Reception ladies didn’t know English, or weren’t eager to use their English, and this was challenging. Can be nice if they put a few more educational posters on eye and eye issues around. The poster on Dr’s office door was very nice. Clinic is close to Karlsgraben bus station and easily accessible.

Große bleibende Dankbarkeit fühle ich für meine Augenärztin Frau Dr. Petra Helg. Sie hat immer eine nette ruhige Umgangsart und nimmt sich genug Zeit bei der Untersuchung/Beratung. Seit über 4 Jahren führt sie meine augenärztliche Versorgung mit treffsicheren Diagnosen und Therapie Maßnahmen angenehm ruhig und kompetent. Herzlichen Dank. Dr. K. Ghassim (Translated by Google) I feel great gratitude for my ophthalmologist, Dr. Petra Helg. She always has a nice, calm manner and takes enough time with the examination / consultation. For over 4 years she has been providing my ophthalmological care with accurate diagnoses and therapy measures in a pleasantly calm and competent manner. Thank you very much. Dr. K. Ghassim

Reception employees are catastrophic!! Going there is a real misery

(Translated by Google) This dr Bertram is a disaster He doesn't do good reviews Because you can smoke in the pipe It's very bad and rude and absolute conscience loose Don't go there!!!! (Original) Dieser Dr. Bertram ist eine Katastrophe Der macht keine guten begutachten Denn kann man in der Pfeife rauchen Der ist sehr schlecht und unfreundlich und absolut Gewissen los Geht nicht dort hin !!!!

Very friendly and committed staff. Although I was actually only there to accompany my daughter, I still got an appointment with Prof. Bertram immediately after I had briefly explained my concerns to him. I am very grateful for this spontaneity/flexibility and thoroughness in the examinations.

Dr. Davachi war sehr kompetent & freundlich, ich gehe hier gerne wieder zur Kontrolle hin. Auch das Personal am Empfang war sehr freundlich und hilfsbereit. :) (Translated by Google) dr Davachi was very competent & friendly, I'll be happy to go here again for a check-up. The staff at reception was also very friendly and helpful. :)

We recommend! A very organized and well-structured medical practice. As a new patient, I received a warm welcome straight away, was able to come an hour after calling and only had to wait 20 minutes on site. I know this to be very different from other doctor's offices and was prepared to wait 2 hours. The doctor was very competent and explained the medical background very well.

Bin mit meiner Augenentzündung sofort drangekommen, was mir unglaublich positiv aufgefallen ist. Sehr kompetenter Arzt und freundliche Mitarbeiterinnen !!

Frau Dr. Helg macht Ihren Job als Fachaugenärztin sehr sehr gut, bin schon seit Jahren in der Praxis und habe keine Beanstandungen, alles super gut, 5 Sterne von mir!

I am not one to go to a doctor unless it’s absolutely necessary. After a week of severe pain in my eye I decided it needed to be looked at professionally. After about a 40 minute wait the doctor finally called me in. I explained the situation and he was happy to help until I forgot a term in German and had to briefly switch to English. The whole tone shifted. After looking in my eye multiple times he told me their was nothing he could do for me and expected me to leave with no answers. I then began to cry from feeling frustrated and having no solution for my severe pain. It wasn’t till then he took another look at my eye and came to a conclusion. He claimed since I lied about my symptoms he didn’t think it was anything. The whole experience was upsetting. Would NOT recommend going here. A doctor should never accuse their patient of lying when seeking help.

Today my wife went to the doctor and she was very very rude! A disaster! She treats people like dirt! Definitely not there if you want to be treated like human beings. This doctor is unbelievable. Never go there again! If I could I would give it zero stars.

I have been a patient of Dr. Dr. for several years. Helg and I feel in very good hands with her. Competent, always friendly and I never had the impression that she was "processing" me as quickly as possible, despite the time pressure that was certainly present. On the contrary: I can ask questions, even if they are not directly related to my illness. In addition, she usually even takes the time to say a few personal sentences. I also found the ladies at reception to be nothing but friendly and I felt like I was in good hands with them. If - unfortunately - I have to be treated for an eye disease, then I will definitely continue to be there.

Unprofessional staff and very very unfriendly and arrogant. The nurse (an old lady) couldn't properly use the equipment (even though the equipment was very old) and a 5-minute examination took 20 minutes. Nevertheless, they gave me the wrong diagnosis on the first day and then after repeating the examination they said again that everything was ok. Because of the unprofessional staff, they caused me so much stress Never recommend again!!!

My trusted ophthalmologist I trust Prof. Dr. med. Bertram has been there for many years and can definitely recommend this ophthalmologist. He is a very friendly and helpful specialist who takes a lot of time with his patients and carries out the examinations very conscientiously. Fortunately, there is no mass processing here. The receptionists are also friendly and take good care of the patient's needs.