Customer service is at the lowest level. The two part-time workers, Mr. Suzuki and Mr. Kusatome, are terrible. Even though it wasn't crowded, they didn't want to come and collect the tickets I ordered. This was the first time they responded when I pointed it out. I took my seat and the game was left unattended for over 5 minutes. I want them to get a good education. We would also like the store managers and other employees to listen to our opinions and provide us with valuable feedback.

Matsuya is Matsuya, but I wonder why it's so different depending on the store...The employees work really slow. I guess I'm not trained enough to work part-time, so there are always leftover dishes left at the table, and even after cutting off the ticket stubs, they often bring me the wrong thing... Today, I ordered something from a different table. I got really angry when he took it to the kitchen and took it back to the kitchen. (A little reflection) Let's educate the part-time workers a little more, manager. By the way, I visited several times between 7:00 PM and 8:00 PM, and even though it wasn't busy, the response was always like this...

For a gyudon chain restaurant, the interior is nice and clean. There are many Yoshinoya and Sukiya restaurants, but not many Matsuya restaurants, so when I want to eat Matsuya menu items, I go here.

Matsuya Imazu store is a beef bowl chain store located 5 minutes walk from Hanshin Electric Railway Imazu Station. This is a relatively new restaurant that opened in 2007, and the interior is clean and has plenty of seating, so you can enjoy your meal in a relaxed manner. Matsuya's gyudon is topped with a sweet sauce made from domestic beef, and goes perfectly with rice. We also have a wide variety of menus, including set meals and curry, so you can enjoy meals at wallet-friendly prices. Matsuya Imazu store is popular with both locals and tourists because it is easily accessible, has a clean interior, and has a wide variety of menus. Below is a summary of the features of Matsuya Imazu store. * Easy access, clean interior, and extensive menu * Sweet beef bowl made with domestic beef is popular * Wide variety of menus including set meals and curry * Enjoy meals at wallet-friendly prices Matsuya Imazu branch is a restaurant where you can enjoy delicious meals such as beef bowls, set meals, and curry. It's easily accessible, the interior is clean, and the menu is extensive, so it's popular with locals and tourists alike.

I received a large serving of beef rice😋 Please use it normally 💁 However, this time there was a problem with the ticket machine 🤷 When I put in 5,000 yen, only small change came out, but 4,000 yen didn't come out, and the screen asked me to call the staff. I called the staff and the staff opened the ticket machine and was quite fascinated as I touched various things inside. I think 5 minutes passed easily. I couldn't help it, so I said, ``If you give me 4,000 yen in change first, I can eat, but if it's difficult, you can give it to me later.'' Then she came back to her senses and said, ``Oh, sorry. They brought it to me as soon as I sat down🤦 Customers are taking a more strict approach to dealing with these types of cases, so I think it would be a good idea for them to be more careful in the future.

I received the beef rice lunchtime set at the store. The set of beef rice, miso soup, vegetable salad, and hot spring egg was delicious and filling. The miso soup was also great with the dashi soup.

The beef rice here with ponzu sauce is really delicious. I used to go to this store often, so the staff remembered my face lol (When I went there 3 years ago, I was told, ``Hey, that's that customer again. They keep coming back lol.'') As for customer service, as others have said...it's the worst. When I tried to order beef rice, the cashier said, "It's disgusting."

I use it often. It's mainly take-out, but it's popular and there are always customers. Depending on the time of day, the office can be nearly full, and due to the lack of manpower, we have recently had foreigners and young people working so busy that it's humbling to see. I look forward to working with you.

There is one male clerk who seems a little different from everyone else, but I hope he does his best. If you say what you want, you won't have to respond! I want you to do your best in this area.

安くて美味しいので何度も利用していました。ある日食べ終わりかけたとき2センチほどの切りたりのような黒髪が出てきてショックでした。ほとんどたべてしまったのにと。店員さんに言うと新しいのを持ってきますと言われましたがほとんど食べ終わってしまっていたので断りました。そうしたら店員さんが店長と、なんとも呼びながら返金の話をしてるようでした。せめて、店長なので謝りに出てくるのかと思いきやグズグズしてる状態。なんだか嫌な気分になって直ぐにお店から出てきました。

コロナ禍してる世の中で お手頃価格で食事出来るのは、有難い。牛めしは、ミニ盛り❓小盛❓あるのは、嬉しい。

食券回収されず10分ほど放置されるから もう行かない

I went there for the first time, and I was left alone for over 10 minutes without anyone coming to collect my food ticket, and then I was mistaking hot spring eggs for raw eggs, which was the worst.