This location is giving bad images to other branches and X-Sport in general! Maintenance always carried on without any results, pool and sauna most of the time shut down, swimming suit dryer always out of order and it’s been missing for almost a year without replacement! Hydro massage beds are always out of order because they’re getting hot! Most of the equipment are old and out of order! There is no air flows while you’re exercising, smells bad sweat from the entrance! Also the big joke is…they’re increasing monthly fees without informing us with the reason to upgrade machines but nothing done! Some of the staff are rude and unprofessional! Just a reminder guys, we pay our money to get satisfied and to have a healthy mind not to get rubbed and stressed! We don’t ask for more, we just ask for our rights as a clients! Hope you take other branches as example. Customer satisfaction is the key of Success if you lose it you lose all.

Staff members are going around and forcing people to wear a mask all the time, told us that need to wear a mask between sets and all the time when people are not exercising, but they are not following the rules on their own. Double standard

By far the worst Xsport. Terribly maintained during covid. They say they close early to clean but it’s a lie. I come when they open and always find water bottles laying around from the night before. Employees don’t pick up the weights and re-rack over night either. Place is a mess every morning. I’ve been a member here for years and I’ve never seen it more crowded then during covid. Well over the Covid guidelines capacity. Due to covid they made half the machines unavailable for use. Then about 25% of the rest of the equipment is broken. Cables cut or missing pins. been getting worse by the day. If your looking for a gym I’d skip this one.

If you enjoy going on adventures and participating in scavenger hunts! My friends, you've come to the correct location. Since you'll constantly be on the lookout for equipment—especially dumbbells—or anything else, in general. No matter what time you visit, the gym is always crowded. Prepare yourself to wait for a station if you want to exercise. They constantly have defective equipment. The restroom in particular is really filthy. And the sweat smell is incredible. Additionally, they will inform you that you are permitted to invite guests and participate in other xsports when you join up. That is all CAP. Don't fall for their tricks and let them steal your hard-earned money. generally avoid wasting time Sincerely: Tony Nguyen 👍

Employees- As a whole unprofessional, not proactive with the maintenance of equipment, and do not promptly respond to Fix-IT requests. Equipment- 50-75% of equipment is either damaged, broken, bent, or inoperable Gym Itself- Always a complete mess, weights are everywhere (I understand it’s the members but the employees could clean it up a little just to make it safe). I will begin to look into other gyms is this does not change. I have been a member since the HIP opened.

I been coming to this place since they open .some times the showers are dirty( it s people's fault too since they don't clean after them self). But lately 70% of the time that I go there .there is no hot water i told the people at the front desk more than 20 times. But they don't seem to get the message .I m just sick of telling them all the time .I can't believe a gym like Xport they expect their costumers to leave the gym with sweat all day ,especially when they go to work after the gym.

I had an absolutely terrible experience at Xsport Fitness. From the beginning, they didn't disclose all of their policies and outright lied to me to get me to sign up for an expensive monthly membership. They promised that I could cancel anytime I wanted, but that was far from the truth. After just two months of membership, I was charged a fee for an entire year without my consent. This is outright fraud and completely unacceptable. When I tried to cancel my membership, I was shocked to find out that their cancellation policy is even worse than their sign-up process. You can't cancel over the phone or online - you literally have to send a Certified Letter (what the hell?). To make matters worse, Xsport Fitness doesn't even provide a cancellation letter example, so I had to resort to searching online to find out how to cancel. This is incredibly frustrating and time-consuming. As if that's not bad enough, I was out of the country and wasted so much time on phone calls trying to cancel my membership, only to be told I had to send a certified letter or come in person. This company's policies are absolutely ridiculous and I will never, ever do business with them again. I purposely changed my debit card to one with insufficient funds because I refuse to give this company even one more cent. I feel completely scammed and taken advantage of. I would never recommend Xsport Fitness to anyone. They're dishonest, fraudulent, and have terrible customer service. Save yourself the headache and go elsewhere for your fitness needs.

Staff should make sure the machines and treadmills are fully functioning with their respective pins in them. Its bad enough every other machine is shut down/out of service. This problem has been getting increasingly worse. And how about installing a touchless water fountain rather than completely shutting it off? Further, the staff should focus less time and energy making sure each and every member has their face diaper on perfectly. If the face diapers work, then those wearing them perfectly shouldn't have an issue. Focus more on making sure the weights are put away in their proper spot, greeting members with a smile and making sure everything is clean and functioning properly. Also, the music played at this location has been ever increasingly in Spanish. Let people listen to their choice of music on their own time, but music in a suburban Chicago gym shouldn't be in a foreign language so as to maintain professionalism and not alienate clients. That said, the place is still clean enough for the most part (for an XSport) and I have been coming to this location for a long time. I would caution those that make the decisions to not let things deteriorate over time like it has over the years at the Brickyard location.

I liked this gym; convenient, affordable and staff is nice. But the weight floor is ALWAYS packed. I know this isn’t the gyms fault but it is so hard to get a good lift in sometimes when all the equipment is being used. I am a triathlete so I use the gym mostly for the pool. Locker rooms and gym are kept clean, but the pool is not. I’m not sure if the chlorine is messed up or something but the last few months I’ve swam here, I’ve gotten sick from the water. Sore throat, congestion, headaches. For awhile I thought it was just me but I took a break from the pool and came back this week; same thing, I’m sick today because of it.

In 6-21-2021 we bought a membership that you pay for one year and the other free, it said on the flyer that it included child care. After we pay the full amount, they come out saying they got the wrong flayer and the child care not included but we paid all ready . I told them that the reason my wife and I paid was for child care. They did not want to help us and prefer to lose two clients. With what desire do they think that we want to return if they promise something and do not fulfill it and apart from the fact that they were wrong, neither they nor the corporation are able to solve it. If the same thing has happened to you, please comment, not to injustice

I proposed to girl after she finish running on the treadmill. she say no! Also, how come when people ask girl to be their wife it's 'cute' and she's his 'girlfriend' but I do it and they call me creep and I get put on trial??? Here's a beautiful picture of us clean pool towels desk letter corporate spa hip mail etiquette all very good too

This is a joke of a gym. I would not recommend this gym or any other xsport facility to anyone. Your only worse option is planet fitness. This gym is never clean. You’ll prob catch hepatitis c using the restroom. The weights look like cheese that mice have been nibbling on for the past year. Half the machines are broken. The Locker rooms are horrendous. The employees are disrespectful. Good luck using the sauna or steam room, they are closed 95 percent of the time. For your own sake join a different gym. This is a satanic company and GOD WILL SIGN A LIGHT ON IT. Avoid Xsport at all cost.

I can’t get this staff, especially the NEW administration. It’s been months since I’m trying to transfer my subscription, and still can’t get an answer. It was much more easier with the old staff. Not to mention the equipment, it is either not functioning or missing pieces, and all they care about if you are wearing a mask or not. Come on people, when will you start doing your job????

Mary is a terrible trainer. I had a session with her a couple weeks back and she is not really helpful. She doesn't do a good job at motivating or explaining exercises. I wish I tried with another younger trainer. Go to someone else if you get a free session.

Started randomly charging my credit card once the gym opened back up without any heads up and now won't let me cancel my account over the phone. I moved out of state and I'm being told that I need to come in or send a letter like it's the 1300's to cancel my account . Just a clear way to try to make it difficult on the customer so they can keep as many accounts active as possible. Absolutely ridiculous. Cancel my account now!!!!!

Lots of the machines are not working, rubbers are disconnected, machines are missing bolts/pins. Nobody is fixing that for over a month. Gym is overcrowded, there are lines for every working machine. If you want to go to this gym be prepared for a lot of waiting.

Unpolite staff. I was in the pool with my husband. The pool has 4 lanes, but me and my husband can't be together on the same lane. However, they let in a fifth person to the pool. The hot tube/saun/ is closed. You can swim with other people in the same pool, but you can't clean yourself in the shower. Also lockers are closed. For them is better to take dirty shoes and coats to the pool, than put them in the locker with proper distancing.

I have been working out at this gym for over a year now and I’ve never had problems until now. On the turf I always take my shoes off for rdls and someone came up to me asking to put my shoes back on as most people had there shoes off. I haven’t heard about this policy until now and I have always been taking my shoes off. After a trainer asked me to move over because he needed that space but I was there first so I don’t know why he asked me to move. After I moved he didn’t even use the space and left.

For such an exquisite location, this Xsport really lacks the upkeep and maintenance required for a four or five star gym. Currently, there are SEVEN pieces of equipment that are not is able due to damage. Staff is very outgoing and even make an attempt to say hello and goodbye to each member. C'mon fix your equipment! We're all paying full gym membership fees during this difficult time. We should have a fully functional facility.

Place sucks. Everything is always broken. Sauna hasn’t been operational for 2 months. But it’s okay for them to randomly increase your bill for inflation? Fix the equipment..

Gym is always to packed , front desk guys are horrible at being organized and also are not helpful whatsoever . Never had a problem with a female but all the guys are always asswholes for no reason and are no help. I recommend other xsports save your money and time on the Norridge facility.

Overall i like the gym and most of the staff with the exception of the lady that's there early in the mornings, i don't understand what her issue is but shes just plain rude and has no customer service skills. she should not be working in the front desk if she has no people skills. it has not been the first time and i have not been the only one shes had an issue with. i went to the gym with someone that came to the country on vacation and does not have a working phone number in the country. not only she was rude demanding that he could not use any other phone number that wasn't his. how does it make sense to input a phone number from another country that the gym staff or anyone else can call since we weren't able to write the countries area code? on top of that i go with him the next day and now that i was able to provide a number that works form the US she had an issue because when she asked me if it was his i responded with a "sure". she threatened to report me to corporate just because i said sure, but when i asked her to call the number to confirm it wasn't mine then she didn't say anything. someone needs to have a conversation with this girl. there is no way someone can be so miserable that early at 6:50AM. i really hope her attitude changes, the last thing you want to see is a bitter face that early in a place you go to for therapy.

Swimsuit dryer been broken for months (+5 months). Always dirty locker rooms, steam room/sauna breaks often. This place is in a great area and gets plenty of members, but the company doesn’t invest back. Time to change that

be careful not to leave valuables in the locker room. I spent $ 20, the manager said it's your problem

Lots of the machines are not working properly and members been reporting that machines or the rubbers are disconnected. It's getting worse every day. I hope management will give attention to this gym so they can keep business.

There were no dumbbells and I got some from an open box situated next to the “trainer spot” so they told me I can’t use them because they are for trainers only. Meanwhile NOBODY from the trainers was working out with clients, thus nobody needed them. Meaning that the gym doesn’t have basic tools for simple work out and even if they have you are not allowed to use their equipment. Ridiculous, I will avoid this location and signing up elsewhere else when my membership expires. ..And no, they did not reach out, as per their replies on the reviews.

5th week in the row. Same machines are broken. Spoke with manager last week and nothing changed From the best its become the worst xport around. I hope owner can read this and see by himself

I go to this gym all the time but unfortunately might have to switch it. It’s becoming garbage, most of the machines are broken. Whenever you report a broken machine they always say they’re working on it. When I see it I’ll believe it.

They only getting 1 star only because im a loyal customer and i love my zumba instructor.. This far is the worst xsport i visited . if its not for their classes and zumba instructor Jessie Santiago i wouldnt go. I mainly go for the pool and especially during colder months. there hot tub is not working and cold like put a,sign. how u keep the pool open and only have 3 lanes .i just wasted my time and got wet for nothing.. if you dont have the time dont bother coming here.. its gotten terrible with all the young people they hire who dont clean or maintain the amenties they claim to have. Not to mention the attitude the front people give when you complain. Sorry Jessie, my awesome zumba teacher. i love you but i will be canceling soon its not worth my premium. Anne G

People are nice & interactive. When I signed up I did personal trainer & the $50 membership because I thought I would get the LED facial but it still broken. So the membership was a waste of money for me. I told them I will only be here for 3 months. So the yearly fee they let me use for September. I still got charged $60 and cooperate said only the store can refund… it will apparently return in a month… I was charged the $10 cancel fee even though they knew when I was leaving. Cooperate gave me that back 7-10 days…. Just too many inconveniences for me to fix. I would say Nicole was a great personal trainer $300 for 8 sessions which by the way the system only let me do like 2 every 4 weeks because of payments so you are better off paying the whole thing at once? but go with the lowest priced membership tbh.

We were there at 9:05pm supposedly they have a policy that i wasn’t aware about it i ask the front desk JESSICA about the policy she was searching all over the place and she couldn’t found such a “policy” that i didn’t know it was a policy she didn’t let us IN make sure you let your guest know about it before they drive all the way to this Xsport what i waste of time!

You get what you pay for. A majority of their attention appears to be on signing people to a cheap 2-year deal, so much time that it appears they don’t have time to clean their facilities or take care of their equipment. Pools of water all over the locker rooms, lockers falling apart to the point where I could reach into neighboring lockers via the holes, and a consistent odor. They will try and sell you on their VIP recovery room. All the equipment is either broke or falling apart in this vip room they love to talk about. I always felt like I need a shower after leaving this gym. Lastly, the advice from their trainers was just bad or incredibly intuitive. I hate that this place made me sad and negative lol

I would like to warn you of this gym. I canceled my subscription and during the call the customer service told me about my return policy. Guess what, I have no money back and there is noone responsible for it. Different thing during the phone call, different in real life. The worst ever!!

NOW THIS PLACE IS AWESOME TO WORKOUT GO SEE ANGEL CASCALLARES HE'S THE WELLNESS DIRECTOR AT XSPORT FITNESS BY THE HIP FROM MON TO SAT BETWEEN 11AM TO MIDNIGHT HE WILL GIVE YOU A GRAND TOUR AND GIVE YOU THE BEST DEAL ASK FOR HIM TELL HIM D.J. RAY SEND YOU ENJOY.

not clean, do not respect clients, not professional, huge employee rotation , owner disrespectful , this gym was good place only first 1-2 years, I do not recommend this place , you can find family owned gyms with a nice crew and clean facility

I am a member at the day Xsport in Norrige IL since they opened their doors. Finally I had enough of broken machines. You wont see me there anymore!

This xsport is terrible all the gym equipment and cardio machines are broken and worn out. They do not replace any machines or upgrade the equipment. I stopped going because the equipment is so bad you can't even work out correctly. Don't sign up.

No customer service at all !!! I did cancel of my membership today

I go primarily for the pool. Wish it had more lanes but during the day or early afternoon you rarely wait. Sunday’s are pretty empty there too. The pool could be a little cleaner and sometimes there’s not soap in the shower but for the price it’s fine. Check the aqua fitness class schedule before you come if you’re going to swim because the whole pool gets taken over by the class so you can’t use it during those times.

They are give trial period 7 days and they are saying me I need to buy the lock, but if I decide don’t choose this gym I can’t return this lock. Where is the logic ? To give me trial period, without the possibility of storing my things in the closet

Drove there to check the basketball facilities to see if I should upgrade membership for all locations but as soon as the guy working the front desk saw the ball and saw I was a guest he was so happy to say you can’t ball here. Like relax buddy I’m sure XSport is not giving you a bonus for not letting me hoop on a dead Thursday morning. From other review seems he’s not the only staff there happy to use their 1% power.

Tbh this gym has a bunch of broken machines / amenities. Sauna / steam room is always closed for “Maintenance”. I always have to call this location to ensure things are working which is annoying. I usually go to other Xsport’s bc this one is not it. Plus I’m going to get a generic response bc people at xsport don’t care about their customers.

One of the nicer xsports..one of my faves actually. Staff is cool, ppl are chill and respectful for the most part. Issue is is that its a high school hangout. There were legit at least 40 or 50 kids on the main floor at 3 oclock when its usually slow gym time. Hard to get a consistent workout in.

Clean gym. EVERYSINGLE ONE is wearing a mask for those of you worried about it. Less capacity than before. I’m so happy with the experience

From time to time they write off money from the account, although I have not lived in Chicago for 3 years. it is impossible to get through and resolve the issue! bypass this place !!!!!!

The swimming pool is open for now! Under the circumstances, I am greatful for the opportunity to get my laps in. This luxury was prohibited for half the year!

This gym is literally one of the worst major gyms in the country. Seriously, gym is really dirty, dark, and damp moldy looking all the machines/equipment/treadmills are broken and in need of replacing. I can't even get a good work out in. Please close this place down.

Staff are nice, but gym quality overall is not great. Majority of the time you go (early morning, afternoon, or rush hour/evening) it will be disorganized or dirty- locker rooms or the gym floor itself. Frequently crowded but thats not even the main problem. Was a member here since this location opened and it has changed significantly since then. Reporting a broken machine does absolutely nothing, your requests will be ignored.The same machines have broken for 3+ years without a replacement or permanent fix. Prices have gone up alot, quality does not match price at all. Best thing about this place is the location and thats about it.

When COVID closed out all the gyms back in March, I called around and cancelled all my accounts and memberships that I knew I would be unable to access or use (Xport being one of them). While everyone else had at least their customer service staff available through phone or email, Xport found it convenient for them to make their cancellation procedure a painful process. They had no phone or email access to their customer service line. The only way their automated phoneline advice members to cancel their memberships, where through snail mail (I didn’t find any other way to get a hold of anyone). Reluctantly I sent a letter out as I was given no other options (find it hard to believe that not one employee was able to respond to emails from the safety of their own home). Nearly 5 months passed by and I didn't receive a respond from Xport through mail, phone, or email. Yet I did see that there were no recurring charges throughout that time span, so I assumed that they had simply received my cancellation letter, cancelled my account, and for some reason just decided it was unnecessary to respond that they had received my cancellation request. Fast forward to August 15th, I saw that they started billing my account once again, for $49. I contested the transaction as unauthorized through my credit card company (American Express) and explained to them that I had mailed in a cancellation letter to them. I noticed today my credit card balance was off by $49 dollars and saw that despite the fact that AMEX had reimbursed me for the unauthorized transaction, Xport had responded to my contest and decided to rebill my account. They claimed they never received a letter from me. Unfortunately, I didn’t keep a copy of the letter I had mailed out. They also decided that in response to me contesting the first transaction back in August, they had cancelled my account. Yet up to this day I’ve never received a cancellation letter, call, or email from Xport. I find it vicious of them to try to bill their members when they try to cancel with them during a pandemic, right when people are being laid off and furloughed across the board. They didn’t have any customer service representatives available to cancel through the phone, they had no customer service email to reach out to in their website either. I find it ridiculous that they pride themselves in having the newest state-of-the-art gear at their facilities, but don’t have a phone or email to get a hold of and those things have been around for decades, only snail mail. It’s even more vicious of them to contest $49 and send a notice of the account cancellation to the members’ credit card company, but not to their “member”.

Very bad experience at this gym, I signed up for free 7 days to try it out and on the first day I told an attendant that I don't wanna sign up for the gym. After the 7 days they charged me for $50 for 1 month without my permission, I went there and they refused to help me I was told that I have to cancel membership with HQ, after checking with HQ they ask you to mail a letter to them so they can cancel the membership MAIL not EMAIL just to make it harder on you, and before being able to cancel my membership they charged me some annual fees of 45$. Totally I paid almost a $100 for one visit. I am also reporting this scamulus behavior to the BBB.

Great transparency and communications! Highly recommend.

Salehadin is one of the nicest hosts and helped me out s lot and resolve my problems. Appreciate his help a lot.

It's a little small but if you go in the morning or afternoon there's not a lot of people. The equipment is pretty good. The downstairs bathroom is very clean, while the one upstairs is a little messy. There are sanitation bottles and paper towels spread throughout the gym. I would recommend checking it out. It's definitely worth it if you go consistently.

it's a good location, price is effective, amenities are good addition but the wet sauna can be cleaned more often on busy days, and it gets crowded most times I've been. extra parking lot down the ramp. lovr that it is next to HIP mall, panera, and chipotle.

was actually great. they were pretty helpful when i signed up.

I come to this gym and I can not work out since gym packed, almost impossible to get to most machines and if I get finally some equipment to use .... it is not working. Also, this place used to be cleaner (when I started few years ago) but recently its opposite. Finally, front desk / customer service needs better training.

Nice gym but they are recently raising the price even for existing customer. It seem like they only care for money not the members. Customer service not even trying to help. really sad. Untrained employees and very unpleasant, but what can you expect from employees when headquarter treats customers the same way.

I like this gym

Good place to work out

Still a vast portion of the youngest here working out are not wearing masks properly or not at all!! Pisses me off how inconsiderate and ignorant our young Americans can be.

This has been my go-to location for xsport. The gym floor is operational at all times, and whenever something important to my routine requires maintenance or under maintenance, I'm lucky enough to have it back by my next visit or two. The staff that i interect with lately have all been exceptional, providing quick service or just getting to the point (which i personally appreciate very much). The team lead/manager at this location is very down to earth with making sure guests are taken care of and always staying productive when i do see them and interact with them. If you are in search of a trainer who is knowledgeable, empathetic, and good at their job? LOOK FOR LUIS. He has been my trainer for the last few months and has caught me up to speed with various kinds of workouts, routines, and so much more. Thanks to him, i have more knowledge on top of my own experience to apply to healthy gym activities, habits, and ideas that will keep me committed and grow faster in the way I want to grow. I hope that my experience here becomes everyone's experience here. I know how the gym floor can be every day for most people, but I've been very fortunate to have this be my consistent experience here. I would have never expected myself to be as committed as i am had i never gone to this specific location to start.

Always great

They are following the covid 19 protocol.

I like Norridge Xsport because the sales staff isn't overly pushy. The facility is very clean and you can always count on a fantastic training sessio .

I have had an incredibly good time with my experience with my personal trainer. Nick Naffa has been really helping me reach my goals and get to the body and healthy lifestyle I want to achieve. Couldn't ask for a better trainer to hit the goals I'm looking for!

Nice place

Clean and lots of space!

Like this gym. Friendly people, good service, a lot of equip and open 24 hours 👍

Way too many people together for the current situation

I guess all the gym goers at this location forgot that we are still in a pandemic because almost no one is wearing a mask.

Service was good pool was open great place good work out equipment

Great gym to work out and have fun...

3/5 stars because like half the machines are out of order even though they had been closed for months cuz of covid and they couldn't even fix it.