Thyme image

Thyme

Restaurant Japanese restaurant Sushi restaurant Asian restaurant

Flashy chefs prepare dishes on a grill at this relaxed eatery that also offers sushi & udon noodles. People often mention sushi, service, good, great, hibachi,


Address

97 Turnpike St, North Andover, MA 01845, United States

Website

thymejapanesecuisine.com

Contact

+1 978-686-5888

Price rating

$$ $$

Rating on Google Maps

4.30 (343 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 11:30 am to 9:30 pm
  • Thursday: 11:30 am to 9:30 pm
  • Friday: 11:30 am to 10:30 pm
  • Saturday: 11:30 am to 10:30 pm
  • Sunday: 11:30 am to 9:30 pm
  • Monday: (Memorial Day), 11:30 am to 9:30 pm, Hours might differ
  • Tuesday: 11:30 am to 9:30 pm

Featured Reviews


Frequently mentioned in reviews: sushi (12) service (12) good (10) great (8) hibachi (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 adlai r. 10 months ago on Google • 10 reviews
    I’ve bin coming to this restaurant for several years , most of those years have bin great , unfortunately my experience today was not great at all, the new server didn’t understand my requests regarding the sushi and gave me raw surf and turf when I ask for it cooked as it comes naturally , I didn’t appreciate once I requested to have it cooked , for her to say she can’t do this request , and then mention she needs to talk to her manager . I would of gladly talked to the manager and explained that I can’t eat raw foods due to my health condition. There’s a good chance we won’t be back , this facility wasn’t always this way, I’d appreciate someone who can understand my request since I’m the customer coming in and purchasing your food as it’s described on your menu. Also if you don’t tip because You didn’t like the service or maybe you just don’t have to tip they will go chase you to tip them. “Yes tipped them today even though I had horrible service”
    3 people found this review helpful 👍

  • 5/5 Chloe T. 4 months ago on Google • 6 reviews
    I highly recommend this place! I had an excellent experience with friendly service, especially great food quality! I love the atmosphere. It was so chill and had a great vibe with the beautiful decorations. Can’t wait to come back next time! 😊
    2 people found this review helpful 👍

  • 4/5 Joy C. 2 years ago on Google
    Friendly staff, clean comfortable atmosphere, food was good! Great place for 4-6 people dining.
    2 people found this review helpful 👍

  • 5/5 Chris P. 8 months ago on Google • 490 reviews
    We ordered off the regular menu and had udon noodles and sushi. Everything on the menu is good but the sushi is one of the best. My youngest son tried the sweet potato sushi and liked it and other child liked the chicken and shrimp udon. The tempura shrimp come out in a cool tower.

  • 2/5 Christopher W. 1 year ago on Google • 4 reviews
    The tuna in the sushi was some sort of overly fishy tuna paste that had a strange shade of red. Unfortunately it that was so unenjoyable to eat we ended up throwing out most of our $96 dollar order. The pad Thai was very good and the dumplings were decent but the sushi was a massive disappointment.
    1 person found this review helpful 👍

  • 5/5 Patrik V. 3 years ago on Google
    I was there only two times in the middle of the pandemic, but they were absolutely professional and fast and awesome. And by the way the food was delicious! Thank you again!
    1 person found this review helpful 👍

  • 5/5 Jin A. 5 years ago on Google • 176 reviews
    We will be back! Great food and awesome service. Thanks Abby! She was great and my aunt enjoyed her birthday.

  • 3/5 Javi C. 9 months ago on Google • 68 reviews
    They have good food overall. It was weird because we choose to have the hibachi and when they brought us back, it was as if were sitting in a hospital waiting room. The atmosphere was a bit dead. Food was ordered together but delivered completely out of sync with the hibachi food. Three other groups all got served from the same hibachi which made 'eating together' a thing for another day. Instead we ate and then watched our friends eat. Friendly staff.

  • 5/5 Declan K. 6 months ago on Google • 4 reviews
    Amazing atmosphere and customer service! My dad and I come here every week and the food and service is always perfect. We always get the pan fried gyoza and chicken teriyaki… immaculate dishes. The waitress Choco does an amazing job at making sure we are good and have everything we need. I can’t say enough good about this place.

  • 1/5 Emma D. 1 year ago on Google
    My family and I just ate here and had the hibachi. My daughter was eating her food and found a green worm in her neal. When we brought it to there attention they did not want to do anything to compensate for finding a worm in our food. After going back and forth they brought out fried ice cream… we told them nicely that we did not want the ice cream. They proceeded to tell us that worms are extra protein and where they are from they eat worms. What!? That’s fine if they eat worms but we are paying costumers that did not order a worm with our meal. I understand bugs can be found in fresh produce and we weren’t blaming them for the worm, all we wanted was to be compensated in some way since none of us ate our food after that. Eventually we got 10% off our meal after threatening to leave without paying anything at all. As a person working in the food industry for 10+ years all they had to do was apologize and give us a discount or comp a meal. We will never come back to this place . If I could -5 stars if I could. Really wish we took a picture.

  • 2/5 Edwin S. 1 year ago on Google
    I usually don’t do this but my family and I had a bad experience here. They close at 9 on Wednesday’s and we showed up at 730 with a party of 8. My mother in law wanted hibachi for her birthday dinner. We were sat down and 5 minutes later our server came to order drinks. No big deal but we were greeted with attitude like we showed up 5 minutes before closing. Anyways…when we ordered food it seemed like a problem. The chef came out and seemed bothered as well. He also decided to squirt water on my wife and mother in law without asking if it was okay….they both weren’t happy about it. Then when he was cooking he dropped food picked it up and put it on our plates. I’m all set with this place. Automatic gratuity too…they didn’t deserve a penny for this mid food

  • 5/5 Garrett P. 3 years ago on Google
    Super tasty. I tried the sushi burrito so excited to try other stuff. I bought my friend from out west here he said bring him here every time he visits from now on. @foodfinderne

  • 5/5 Jenni D. 2 years ago on Google
    We love thyme! We come about 2 times a week as we live in walking distance and the food is incomparable. Always fresh and delicious. Drinks are yummy and sushi is amazing. The best part is the service. Everyone is so nice and friendly and they always treat us like family! Last time we came my son was afraid of the hibachi fire and they took him and played with him so we could enjoy our meal. Doesn't get any better.

  • 1/5 Mike B. 1 year ago on Google
    I’ve tried the food here before and it is mediocre at best. And the service is full of judgment. Don’t waste your time or money unless you want bad food accompanied by awful service. I’ve never been so disrespected in my life walking into a restaurant.

  • 5/5 Bianca P. 1 year ago on Google
    THE best sushi around. they always accommodate my food allergies and the food is always delicious!

  • 5/5 Ryan H. 2 years ago on Google
    Food was absolutely delicious! I had two hand rolls and sashimi, yellow tail and toro. For appetizers I had seaweed salad with miso soup and both very very tasty. The ketel one martini was made well too. Definitely recommend!

  • 2/5 Kim N. 2 years ago on Google
    Great service. Really not so good sushi. My partner and I got different maki combos and it just wasn’t good at all. Better places to have yummy fresh sushi!

  • 5/5 Francis S. 1 year ago on Google
    Great food, and quick service with a smile. Definitely going back. The sushi is fresh and well made.

  • 5/5 Karen S. 1 year ago on Google
    I had not been here in a long time, but was happy yo notice tricks in Hibachi have been upgraded- they were already amazing! Food great as always.

  • 1/5 伊藤浩美 8 months ago on Google • 1 review
    I really enjoy this place and i hate to leave poor reviews for establishments, but after the way i was treated i think it needs to be acknowledged. when we were paying we left $3 in cash as part of the tip. i explained that it was PART of the tip, and that i'd pay more on my card. they then proceeded to walk away and talk about me in another language very loudly while giving us dirty looks. after charging me they came back and pointed out the tip percentages on the receipt and said it was a rule. that's fine, tipping is important and you should always do it for your servers, and i said i would tip more on the card. but to get angry and talk about me in another language even after i said i'd tip more is so innapropriate. i understand if they maybe didn't understand me, but that doesn't give you the right to act like that. i still tipped, but i feel like i shouldn't have after the way i was treated. i recommend the food, but the service isn't great. sorry.
    3 people found this review helpful 👍

  • 5/5 Ava J. 1 year ago on Google • 1 review
    It was a nice restaurant and had a lot of great options on the menu. I got the bento box and the food was so good! The tempura shrimp was fantastic and the staff were all very polite.

  • 2/5 Nicole W. 7 months ago on Google • 2 reviews
    I’ve ordered delivery from here twice. 2/2 times I’ve gotten the wrong dish. Similar but not what I ordered. Food is fine but I don’t get what is so difficult about making the right food.


Call +1 978-686-5888 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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