2/5 Holly V. 1 year ago on Google
I
drove
all
the
way
from
San
Jose
to
this
facility,
because
a
friend
had
highly
recommended
them
(about
a
2
hour
drive).
I
wished
there
was
a
way
to
give
a
"star
review
individually"
for
each
staff
member.
As
you
read
on
with
my
review,
then
hopefully
you
can
understand
why
I
gave
2
stars.
It
would
have
been
a
5
star
review,
but
unfortunately
the
front
desk
receptionists
people
that
gave
the
billing
documents
statements,
and
the
person
that
consulted
on
medication
ruined
this
review
for
everyone
at
the
Monte
Vista
Small
Animal
Hospital.
First
and
foremost:
I
need
to
say
THANK
YOU
SO
MUCH
to
all
the
medical
staff
in
the
back
room
and
to
all
the
Vet
Doctors
for
saving
my
fur
baby's
life!!
When
I
arrived,
all
of
the
medical
staff
in
the
back,
all
the
staff
that
assisted
with
curbside-check
in,
and
the
lady
Vet
Doctor
on
duty,
they
were
all
very
sympathetic,
they
were
all
very
patient,
and
most
importantly
they
all
gave
me
vibes
that
they
genuinely
cared
about
my
pup
and
I.
(I
give
them
all
5
stars
for
genuinely
caring)
As
for
all
of
the
front
desk
receptionists
people
that
came
out
to
give
me
the
billing
documents
statement
and
the
person
that
consulted
on
how
the
medication
should
be
taken,
they
were
not
too
friendly,
and
I
don't
recall
if
they
ever
asked
me
if
I
had
any
questions.
They
all
gave
me
vibes
that
they
did
not
genuinely
cared
about
my
pup
and
I.
They
were
very
quick
to
give
me
the
billing
documents
and
the
medication.
(I
give
them
all
0
-zero
stars
for
vibes
for
not
genuinely
caring)
FYI:
The
lady
that
brought
out
the
medication
for
my
pup
had
consulted
me
to
give
my
pup
the
medication
2
times
a
day,
but
when
I
read
the
label,
it
states
to
give
“1/2
a
pill”
twice
a
day.
WOW!!
Also,
I'm
not
sure
why
the
Doctor
on
duty
did
not
come
out
to
greet
and
consult
the
pet
owner
--when
a
pet
is
discharged
after
being
hospitalized
for
3
days.
(I
thought
that
was
odd?)
Even
though
I
had
a
great
experience
with
the
staff
assisting
with
curbside
check
in,
and
the
medical
staff
in
back
room,
and
all
the
Vet
doctors.
They
all
genuinely
showed
THEY
ALL
CARED.
BUT....Because
of
the
front
desk
receptionists
people
that
came
out
to
give
me
the
billing
documents
statement
and
the
person
that
consulted
on
how
the
medication
should
be
taken.
They
all
genuinely
showed
THEY
ALL
DID
NOT
CARE.
Sad
to
say,
I
will
not
return
to
this
facility
for
any
services
(and
I
have
7
fur
babies).
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