Honestly, this is incredibly sad to write. My grandmother was in this facility a little over a week. On her last day in the facility, she hit the call button for someone to come help her because she was gasping for air and could not breathe. Nobody ever came. She luckily had a life alert button and hit it which notified my dad and my uncle. My dad called the facility and demanded someone go help my grandma as he was flying up there to help. They administered a nebulizer treatment and would not call 9-11 and instead threw out that she had a DNR. The DNR she had was when her heart stopped beating they would no longer restart it, not to not help her. My dad called 9-11 and took her to St John Westshore by ambulance. That was by far the worst incident. Other lesser incidents involved a man who left my grandma on the toilet for over ten minutes. A lady came in and yanked her off the toilet which hurt her because she had no cartilage in either shoulder. We addressed this with the social worker and asked they be gentler in regards to her shoulders when lifting her. My grandma also told me a tall lady in a black shirt had yelled at her because she was trying to get someone to help her by banging on the table and was being ignored. This was the first time the call button had been ignored. I also observed an aide yell at my grandma because she was coughing when the aide was trying to administer medicine (she had covid and pneumonia so a cough was expected). Also, a week went by before we found out that we were allowed to schedule a care plan meeting. Up until this meeting, nobody could tell us what was going on and how she could make progress to get out of the facility. The onboarding package left at her bedside said the staff was supposed to set up the care plan meeting the first week she was there but this is something we ended up doing to figure out what was going on. The care plan meeting itself was very helpful. Her PT, social worker, financial person, and head nurse explained everything to us. This was the best interaction we had while she was in there. Overall, we observed that this facility was extremely understaffed and in addition to that, the staff were busy looking up their genealogy and flirting with each other in the hallways to take care of their residents. We chose this facility because of the reviews being 4/5 stars. I highly recommend you reconsider putting your loved one here if you too are reading the reviews. We were fooled.

I have been with the company for a few years and I have worked as an STNA for 20 years. This is one of the best places I have ever worked. Friends I get to work with and every helped me through my personal life problems. My job helped me get through problems that wasn’t their problem. They truly care! Shout out to the new management team we have here and my coworkers, they’re the best- they notice my hard work and appreciate it.

I stayed here when I was recovering from a shattered right shoulder and knee- Very beautiful facility and wonderful staff! However, not very good when they don’t let you know your insurance has stopped paying and they tell you two days later that you owe over $500 that you have to pay out of pocket PLUS they charge you for therapy services never performed!!! I’m not happy and their billing office needs to do a better job of making sure that the patient has adequate coverage and if not then let them know so they don’t have to pay out of pocket for services provided and services not performed!!! I don’t take advantage of people or do them wrong!!! I’m hurt and disappointed in this facility and would never come back if I was ever hurt again -

I have had Three back surgeries and a neck surgery. I was in other facilities that had such good care. I had emergency back surgery May 31st. My husband had to pick a place quickly for me to rehab at. This was the worse place I have ever been to. My pain medicine was rarely brought on time. I hade a fusion from L1to T 12. I was in excruciating pain. They were indifferent. They cut my medicine down. I begged them to call my Dr. They didn't for three days. I had to contact him. He told me they never reached out. I ended up in the ER. My husband brought me home. There are two night nurse who truly car. Shannon and Natalie. I would not send my dog there!

I love this place. No one ever wants to put their parent in a healthcare facility. We always like to think that we can handle anything that is thrown at us. I was unable to care for my father at home due to his medical issues and needs for his care. I was very overwhelmed and the only one in the family. The staff at O'Neill was amazing. My father was there in skilled rehab then moved into hospice. The staff helped me along the way with EVERYTHING. I mean everything. From applying for insurance, finding lawyers, my dad's care, to even helping me with my own mental health throughout all of this. They don't treat their residents like a paycheck, they treat them like they're humans, like family. My father and I became apart of this O'Neill family. I wouldn't have been able to go through this without the staff there. They truly are amazing.

I wouldn’t hesitate to recommend this facility to anyone. I never felt like my mother’s needs were neglected. The staff are always so nice to the residents. They were always in communication with us about every detail. It’s a clean facility. They always have activities going on for the residents. I always felt good about the care she was receiving and her overall safety being there.

My stay at ONeils has been great Rob and Julia from admissions checked on me all the time to being sure I was being taken care of. Your nursing staff and sides were fantastic. Your therapy people were the best. They made going and doing therapy enjoyable. I feel like I'm leaving my family. I'm going to miss you all and I want to thank everyone for all they have done for me.

I've been working here since June and I've been amazed at the teamwork, appreciation, and communication between staff. I've absolutely adored the residents since day 1 and I'm pleased with the benefits offered as well as the overall facility. It's clean, spacious, accommodating, and always keeps us busy which is a plus. If I had one place to recommend for a family member to be placed O'Neil North Olmsted would be at the top of my list.

I enjoy working here and the staff are so welcoming! The residents are the best! So happy my career has taken me to this company, I highly recommend working here!

My Mom has been a resident at O'Neill North Olmsted for the past 3 years, first in assisted living and now in their long term care program. We feel so fortunate to have her in their facility. The staff are wonderful - very caring, compassionate and dedicated to their residents. They have consistently provided outstanding care for both my Mom and our family. A heartfelt thanks to them for all the amazing TLC they have provided to keep Mom safe, well cared for and part of their extedned family during the pandemic!!!

O'Neill North Olmsted is an awesome facility. The building is always clean, the staff members are amazing. If I could give 6 stars I would.

This place is disgusting. It was 11 am when I went into my uncles room and he had urine on his blanket for god knows how long. I asked the nurse to help him out and she wouldn’t do anything. I asked when the last time someone was in there to check on him and they all had no idea so he was just sitting in his urine. No one checking on him. And he disgusting breakfast was cold. I highly recommend taking your loved one somewhere else. I took a bunch of pictures to prove how nasty this place is. He wanted to get up and needs help changing and getting up and I had to beg someone to come in there to help him out. He probably would have just laid there all day because why would they care if he got up and got exercise. I cannot wait to get him out of there. DO NOT GO THERE.

My Father is here at ONeils for physical therapy and this place is amazing! Every employee I have seen is friendly and happy to be at work! When you walk in there is no awful smell or filth, the housekeeping here is top notch!! If you need skilled nursing this is the place to be!!

The HR coordinator is so helpful! She just trained me and I am so happy I started working for this company! Great career opportunity! Apply today!

My mother in law was just transfered from oneill north olmsted to ONeill Middleburg. Middleburg discovered that she had bed sores. This is totally unexceptable. While in North Olmsted she complained about being in pain. Now we know why. They failed to do their job.

I can not thank the entire staff at O'Neil North Olmsted enough for their patience, care and love that they give my sister everyday. The entire team rolls up their sleeves, everyday, and gives it their all. I have seen every employee do what needs to be done to nurture the team and accomplish the tasks at hand during all of the challenges of living in a pandemic. As a result, every resident receives the care they deserve. Each employee knows all of the little things that are important to each resident and go out of their way to make sure that they receive that care each day. I know my sister would not have made the progress that she has without the love and care of the O'Neil Team. I'd like to thank Janell, Aja, Brandy, Crystal, Katlyn, Donna, Sherrie, all of the therapy team, all nursing assistants, all nurses and managers and the entire staff on the second floor for all they have done to make sure my sister is comfortable, happy and loved.

I had an interview here today, and I am extremely impressed with this facility. Everyone I met was super friendly and kind. They even had some yummy pasta for the employees to enjoy. I am super excited and I can't wait to start working at this facility.

I have been an employee at O’Neil North Olmsted for almost a year now. I am a well seasoned STNA, I can honestly say I work with great people, starting with management all the way down to the aides working on the floor.. We all have the same interest at heart… Providing the best care we can to our residents each and every day as a team!

i worked with agency for 2 years before joining the o’neill team. Management was so friendly and encouraged the transition. Everyone has always been accommodating to when i needed to make changes to my schedule. There is an abundance of team work. Management works really hard to show us how much they appreciate us with fun give always, pot lucks and the open door policy!

Excellent, friendly, curteous staff. Very helpful and accomdating with my special needs. I have never been in a facility before and didnt know what to expect and O'Neill North Olmsted exceeded my expectations. A great experience.

O’Neill healthcare of North Olmsted is a wonderful facility. Everyone is welcoming and kind. You couldn’t find a better facility for your loved ones :)

o’neill has hard workers and has a great environment to be in! love the residents who choose to be here in our caring hands! polaris has brought forth this great opportunity for me! management works great with the staff and is helpful and accommodating!

I am very grateful to O'Neill Healthcare. They were so kind and compassionate during an extremely difficult time for us. The staff was outstanding and so supportive. I would recommend them to anyone!

A very friendly caring and attentive atmosphere. The nurses and their aids were compassionate and never made you feel like you were a bother. The therapy group were great. They understood my strengths and weaknesses. They developed a plan of activities specific to my needs. Thank you to all that assisted me and got me home in time for the OSU / Nortre Dame football game. !!

they take such good care of the families there. I would recommend this facility to everyone! the staffing ai friendly I have really noticed a change the last few months. Pauline helped me when I was visiting and was so nice! 10/10 recommend!