2/5 Kelly C. 3 months ago on Google • 54 reviews New
Food:
2.5
Stars
Service:
2
Stars
Ambience:
1.5
Stars
Value:
2
Stars
Overall:
2
Stars
I've
been
a
regular
of
this
particular
Keg
Steakhouse
location
for
years,
often
choosing
it
for
special
occasions
like
birthdays
and
anniversaries.
Regrettably,
my
recent
visit
to
celebrate
my
birthday
was
a
letdown,
marking
a
notable
decline
from
the
high
standards
I
had
come
to
expect
here.
To
start,
our
server's
attention
was
minimal,
with
scarce
check-ins
on
our
table.
This
lack
of
attentiveness
was
a
stark
contrast
to
the
exemplary
service
I
was
accustomed
to
here.
From
the
moment
we
were
seated
at
our
table
we
immediately
noticed
that
the
restaurant's
ambiance
has
noticeably
deteriorated.
The
once
well-maintained
setting
now
shows
signs
of
neglect,
with
dirty
carpets
and
ripped,
uncomfortable
seating.
This
decline
in
upkeep
diminishes
the
overall
dining
experience
and
suggests
a
need
for
renovation.
Also
once
we
received
our
water
we
knew
something
was
off-putting.
The
water
cups
had
an
unpleasant
odour,
reminiscent
of
a
dirty
washcloth.
Though
it
was
promptly
replaced
upon
request,
the
experience
was
disconcerting.
Further,
the
food
quality,
unfortunately,
did
not
live
up
to
past
experiences.
The
baked
garlic
shrimp,
once
served
with
buttery,
fluffy
brioche,
is
now
paired
with
an
airy
Kaiser
bread
-
a
less
appealing
combination.
Additionally,
the
onion
soup
was
overly
salty,
lacking
the
rich
flavour
balance
it
previously
had.
Luckily,
the
Calamari
and
the
Pistachio
Crusted
Salmon
paired
with
vegetables
we
ordered
was
satisfactory.
Despite
the
subpar
service,
we
left
a
25%
tip.
However,
the
server's
indifferent
response
to
this
gesture
further
added
to
our
disappointment.
In
conclusion,
while
I
have
fond
memories
of
dining
here,
this
visit
was
underwhelming.
For
the
price
you
are
paying
the
service,
ambience,
and
food
quality
here
is
not
worth
it.
This
location
really
has
declined,
and
I
hope
this
feedback
serves
as
constructive
criticism
for
improvement.
A
return
to
its
former
standards
would
be
greatly
welcomed
by
regular
customers
like
myself.
kellychan360
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