I booked this hotel as the mandatory order from the government of Canada for passengers arriving CA starting April 22d! First of all there were no Sanitizer anywhere at this hotel! They have one in the lobby entrance but that was broken and empty from my arrival and I tried it when I was leaving and it was empty again! Second, I booked this hotel in their normal rate which was around $110 per night but when I arrived at the hotel I’ve been told that it is not acceptable, you have to pay $1080 for three nights and they refunded my previous booking amount “which I haven’t received it yet” and she charged me at that price! I’ve been tested in the Pearson airport for covid-19 and I had to go to hotel wait for my result which it make sense but as everyone know the result is coming less than 24 hours and I’m not sure why I had to pay for the hotel 3 times the actual price, for 3 nights? if this is not a penalty for travellers what else you can call it?! Third, the food there was DISGUSTING which I’m gonna share some pictures below, they even didn’t bother to warm that damn food up! Imagine you arrived Exhausted after 24 hours on the way and you have to wait so long in the airport for shuttle to take you to the hotel and they charge you that amount of unfair money for this kind of service and the meal is cold like you just took it off from the fridge and you need to eat as you are hungry! Then I ended up ordering food through Uber eat! Finally I got my result in 18 hours and it was negative so I called to health department and they said if your result is negative you might leave the hotel and continue your 14 days of Quarantine at home, so I called to the lobby and said here is the deal and I’m gonna leave, surprisingly she replied that it is a package and you are very welcome to stay for the two more nights which you paid for but we are not going to refund any money to you if you leave earlier! This was my wonderful experience with this new law and this hotel I wanted to share! -Below is some pictures of my foods, I forgot to take picture of my breakfast, guess what? Corn flex with a small package of milk & an apple! 😑

Hotel is off the main road and very quiet good parking and close to Fuel and major highway..typical stay here 20 nights per year they treat me like Family! The British guy at Night is always on point and takes care of his regular clients .

From the moment I walked in there were problems. The front desk clerk, I don't know her name, was horribly rude and combatant. My friend also booked a room and we both asked for early check-ins at 1pm. We actually didn't arrive until 3pm and our rooms were not ready. My friend was downgraded from the room she booked to a lesser room. When it was my turn The clerk was in such a horrible mood she began berating me in front of everyone within earshot. I got a deal on my room and she was upset that I did. When i tried to explain she cut me off and rudely spoke down to me. When My friend stepped in she was told to mind her own business and yelled at. This went on for a bit. I can't adequately describe how bad this was. When We got up to our rooms, mine was fine, but my friends room had human feces on her bed sheet. The hotel neglected to change her sheets. maybe they rushed because they weren't finished when we arrived, I don't know, but it was possibly the most disgusting thing we have ever experienced in a hotel. My friend went down and complained. They upgraded her to the original room she booked THAT THEY SAID WAS NOT AVAILABLE TO BEGIN WITH and gave her a discount of only $40. Better than nothing I guess. There were a few other smaller issues. My room came with a sofa bed. It had no blanket and when we called down for one they told us they ran out. Instead, my son had to sleep with an extra mattress pad. I would NOT recommend this hotel even if it was free. I am truly disappointed in almost every aspect of this establishment.

Terrible experience. BED BUGS! Front desk worker during the night input my personal information incorrectly causing the company to dismiss my original complaint because they thought it was a mistaken complaint. Check in took ABSURDLY wrong, so to get my information incorrect after all the time is crazy. There was a stranger who made inappropriate comments to my friend AND that stranger was allowed to hover over the front desk and look at my personal information as the front desk worker was struggling to figure out how to get us a room. Once we finally got the room, the TV was having issues. Every time we turned on Netflix, it we shut off the TV after a few seconds, causing use to just give up. When we came home the afternoon/evening after, we both noticed bed bug bites on our body. They dismissed bed bug complaints due to employee incompetence originally, take that in. They could have admitted somebody else into the same room despite complaints about that room. They do not care about your safety or well being. Very disappointed in a hotel that is supposed to be apart of a large and reputable chain. Do yourself a favour and go elsewhere.

Cesia her name and innocent was his name. Worse service in my whole life that I have experienced. My boss booked 4 nights for me my pregnant wife and my 1-year-old son, we arrived there and my boss pre-paid everything. When we get there the front desk says we need a credit card otherwise we can't go in. I didn't have credit at that moment, So my question was can you guys please let us go tomorrow morning we gave you guys the card, cause my boss was slipping he didn't pick up the phone. Now I am writing it while trying to sleep inside the pickup truck with my wife pregnant and a baby. Empathy is 0% in that place. The front desk was not helpful and also very stupid, especially the guy. I would hate my life if I used to work in customer service but I can't help customers. Not training it all.

These guys say they are closed, and have cancelled my reservation and told to go elsewhere. But now Im being told that they are housing quarantine individuals!!!

The rooms are very nice, clean and comfortable and they come with a lot of amenities. The beds are very comfortable but the pillows sink a lot so if you have trouble sleeping I reccomend bringing your own. The pool was closed so that was a bummer but at least they told me on the phone when I booked. Breakfast area was also closed for renovations but they made up paper bag breakfasts for all the guests which was a nice compensation.

We received excellent service and were treated like royalty! Maria did a superb job at insuring we were comfortable and well taken care of. The bathroom was huge. The bedroom was very accommodating. The bed was so comfortable we did not want to get out of bed. The breakfast spread was always well stocked and had a big variety of food. The woman that was stocking the food was friendly and helpful. This has been the best hotel we have stayed at. We would definitely stay here again! The stay was worth the price.

Room was very clean and comfortable. There was a big smart screen tv for listening to music and watching movies. Last minute deal - good prices. Only cons were no room service & the hotel is currently under construction. However my lover & I weren't too bothered by these facts as all we wanted to do was order pizza, curl up and cuddle each other, watch a movie and go to sleep ♡ Also the front desk staff were very flexible in the morning with checkout time since we checked in super late last night which was very accommodating and much appreciated! We Enjoyed our stay very much, thanks again super 8 for being so super!

This is a recently renovated hotel. It used to be a Super 8 but trust me, all elements from the Super 8 days have been replaced by something more upscale. This is a nice clean three star hotel. The upgraded rooms have a refrigerator, dish washer and dishes. (Plus dish washer soup to clean those dishes.) There is a real restaurant in the hotel. The fitness room is typical. My only complaint is that the room is dark. There is one ceiling light near the door and more in the bathroom. All other lights are lamps.

Arrived 8:30pm was told boiler was down..."We are just advising our guests as a courtesy that we will be without hot water until 9a" Things happen it's understandable. Zero discount. Zero coupons. Zero gestures. Reached out to manager "Kamran" 2x. Calls went unanswered. Followed up with an email last day of my stay. My email stated my minor inconvenience but unpleasant cold shower at 7a prior to going out in -3° weather. I was not looking for any refund but a small amount of MB points or future stay coupon. That was over 10 days ago. Email still unanswered. Pretty sure this is simply a manager who is not a good fit, unqualified, or has been poorly trained.

Worst experience. We are visitors from India. We wanted to stay in this hotel for a week. We tried to make a reservation by walk in. Front dest employee Amy misbehave with us. She repeatedly insisted the only payment method is Credit card. I travelled a lot no where it is the rule that payment could be done only by credit card. One of our friends who is Canadian citizen was ready to authorise our stay by providing his credit card security but she didn't allow us to check in.. and in literal way she insulted us as if we were bagging for stay free of charge. We were ready to make payment right away for 7 night by cash or debit card and security will be given by localities. But Amy told clearly as credit card is not on your name "No" U can not stay in this property. She was very agressive. This is really worst experience and never imagined such kind of experience I could ever had.... Even I tried to speak to Manager but Amy didn't allow us to speak to Manager. Next day I called again and discussed with manager, she apologized and assured to send apologies mail but didn't receive any mail form manager as well. Really disappointed with the hospitality of Marriot owned property.

🌟🌟🌟🌟🌟 My stay at the Four Points by Sheraton hotel was absolutely fantastic! From the moment I arrived, the staff provided exceptional service, making me feel welcomed and valued. The check-in process was swift and efficient, and they went the extra mile to accommodate my preferences. The room was spacious, clean, and well-appointed with modern amenities, ensuring a comfortable and relaxing stay. The cozy bed provided a great night's sleep, and the blackout curtains were a nice touch for a restful experience. One of the highlights of my stay was the delicious breakfast buffet; the variety of options catered to different tastes, and the quality of the food was outstanding. Additionally, the hotel's restaurant offered delectable dishes for lunch and dinner, with friendly and attentive service. The location of the hotel was convenient, close to various attractions and public transportation, making it easy to explore the city. Furthermore, the hotel's facilities, including the gym and pool area, were well-maintained and provided a great way to unwind. Overall, I had an excellent experience at the Four Points by Sheraton hotel, and I highly recommend it to anyone seeking a comfortable and enjoyable stay. The exceptional staff, comfortable rooms, and convenient location make it a top-notch choice for both business and leisure travelers. I will definitely be returning on my next visit to the area!

Hotel is managed by incompetence or complacency. Booked and paid for a Studio with a kitchenette, was put into a Standard room, no rate adjustment, no care afforded by the staff. I'd recommend finding another place to stay, somewhere where they value their customers.

Front desk staff is super friendly and amazing ! Great service!! Boston pizza is new to the location and food was great. Aradash the server was great at attending us and very friendly.

Very friendly staff, check in was easy. You have the option to check in on your phone prior as well but we still spent some time at the front desk even after that procedure so not sure how helpful it is. Our bed sheets were a bit stained which threw us off a bit.

So NOT eat at the restaurant. Food was awful and when we returned it the manager came out to blame it on us for ordering that. Short ribs are supposed to fall off the bone. These were extremely fatty and tasted old. I ordered the short rib pappardelle. Spit out the first bit of meat and didn’t eat any of the rest. Remaining pasta was over cooked and bland. My friend returned the ribs and asked for a burger, the manager didn’t put in the burger order. We ended up ordering a pizza. Also only had one choice of the wines on the list available.

Need to read the bad reviews to get a sense of the hotel. Bedbugs, no heat in the rooms, rude staff… It’s all true. It’s unfortunate that after being locked down for a couple of years and then you decide to take the family on a little vacation, that it’s ruined because of poor hospitality and up keep.

The restaurant staff are awesome and very friendly. From are a little small hit clean and fairly nice/modern. Good area close to York

Beautiful rooms, amazing breakfast at a great price. You can split the breakfast and they bring it on separate plates. Comfy beds and pillows. They even have a gym!

Was in Toronto dropping off a student attending York University. Very convenient for York, Costco, Home Depot, ikea, Walmart. All the usual spots that a university student has to go. Very close to the Four Points is a great Italian restaurant La Campagna Italian. The meals will blow you away. Best bruschetta- hand tossed in oil. Fresh tomatoes!

Great location. Lobby is beautiful and smells nice. Staff are super friendly. Rooms are just what you need. Would stay here again.

The room and the service was very good. The person who made my stay exceptional was the waitress named Anshula at the Hotel restaurant Fionn MacCool's. She is very professional but also cheery and welcoming. She is very knowledgeable and helpful for any questions you may have. Lovely food and fantastic company!

The room was clean. The bed was comfortable. The staff were very friendly. The hotel is convenient to Canada's Wonderland and to the businesses in the nearby industrial area, but not much else.

It is good so far but I'm still in here make sure you keep it that way

The rooms were so small, it felt like we were in a trailer. The rooms were nicely decorated. We were supposed to have breakfast included. Restaurant was closed and no compensation was given. We had 16 phone messages when we first arrived from children with thick accents asking for food and money. The front desk did nothing about it. We continued to receive these calls and continued to inform the front desk who did nothing. We then stopped helping them investigate this and disconnected the phone. Wonder if it was real or a scan? They didn't care obviously.

Room wasn’t cleaned. Hot water wasn’t working. Location has potential but staff need better training.

The location makes it convenient to the freeway, but the traffic in the area makes coming in and going out a pain. The room doors do not have seals around the frames, so light and sounds from the hallway pretty easily leal into the rooms (or ours, at least).

We stayed one night at the hotel. The hotel was well kept. The lobby offered some snacks for purchase which was convenient. The price was acceptable. The room was nice, but the TV stand was a little close to the bed reducing the space to move around. The on-site restaurant was closed at the time. The plaza where the hotel is situated includes a Mcdonald's and a Tim Horton, which was covenient. Taking a left out of the plaza was a challenge because of the traffic. The free parking was nice. The staff was very couteous.

The rooms have all been renovated so they look amazing, the shower was almost a waterfall type shower head. The complementary breakfast was amazing and really tasty. Didn't get the chance to try out the pool but from the looks of it it looked awesome too. Really please with our stay.

Staff is very helpful and respectful, the hotel is very clean and accommodating as well. One of the cleanest I've been too. Price is well worth the value.

Downside was a bagged breakfast. Had an upgrade to room with kitchenette. Very spacious and clean. Gym was nicer than I expected. Location can be a bit busy when trying to get out on the main road but convenient to get on the highway. There isn't much to walk to in the area.

This place is extremely clean. Rooms are newly renovated. Soon to be turned into a four seasons by Sheraton. Hot tub is gone and slide is only open some times but they will call a life guard in if you want to use it. Kids must be 48in tall to use the slide fyi. Our five year old was a bit too short so couldn't use it. Great service. I would strongly recommend this place. Especially when you look at the price. Great value.

Rooms are newly refurbished and very comfortable. The lobby needs A LOT of work and is apparently going to be completed soon. The pool is great and the staff saw we were in so they offered to open the slide for our son. Was really great.

The sole purpose of our trip was to visit Canada's Wonderland for a Haunt night. I was traveling four hours from home with 6 teenagers, 5 boys and 1 girl. Since the Haunt was from 7:00 pm to midnight, the plan was to arrive at the hotel at around 6:00, check in, drop off our luggage and valuables so that they were not left in the van and then head to the park. I used Google to locate hotels close to the park, kid friendly, under $150 per room since I had to get two, AND most importantly, FREE HOT BREAKFAST. For anyone with teenage boys, you'll recognize the importance of this feature. There were 2-3 that met this criteria, however, I chose Super 8 by Wyndham because of the indoor pool with the slide. After a late night at the park, I figured that we could get a good night's sleep, get up to a nice hot breakfast and enjoy some time in the pool before starting the journey home. The first red flag should have been that it was listed at $93/night when I first found it online. Then, the next day, it was listed at $131/night but every site, including the Super 8 said that there were no rooms available for the night I needed. So I called the hotel directly the day before our trip and I was told that they definitely had rooms available at a rate of $119/night. I verified that they did serve breakfast. Upon arrival at about 6:30 pm, I was told that the restaurant is still being renovated so they would serve breakfast "TO GO" which consisted of a prepackaged danish, an apple, a Nature Valley Trail Mix granola bar and an apple juice. This is more of a snack for my kids. At this point, I considered cancelling and going to another location but we were running out of time until the park opening. We put our things in the rooms which were very recently modernized. Even the boys agreed that they were "SICK". For those of you who don't speak teenager, that means really cool. Upon returning to the hotel, I was cold and looking forward to a nice hot cup of tea so I asked where I could get some hot water. I was told that I could microwave some in my room. Note, they had a coffee station with thermal carafes of coffee and tea bags available but no water. A minor disappointment. The next morning I called the front desk to find out about the pool hours and I was told that they have not had a pool since last September since they were converting to a Four Points Sheraton. Between that and the bag snack excuse for a breakfast, I was left with regret for booking this hotel since my kids were all very disappointed. I told the front desk clerk about my disappointment and suggested that every effort be made to update the information online. I was told that they couldn't correct pictures posted by visitors. The pictures that I saw were professional posted on Google Maps Amenities link. In conclusion, the renovations are very modern and upscale. I cannot comment on the restaurant. I think it might have been better for them to work out a deal for a hot breakfast voucher with the McDonald's or Tim Horton's that are literally in the parking lot rather than serve the inadequate bag 'breakfast.

Stay away, this place has bed bugs! And the staff and management here are of no help!!

Very good jab Excellent

It quarantine only I'm not allowed to leave my room even after i passed two covid-19 test in the last nine days and the food is not Canadian food for what they charge the government of Canada i should be treated much better than that good afternoon 😊

very cozy beds are amazing all the staff here are hard working people. And all around four points are is a great place to stay with family/friends. And there is an amazing gym if you are in to fitness here are some things that are in the gym (leg press lat pull down chest press mats weighted balls yoga balls benches dumbbells and cardiovascular machines. Also there is a lot of places to dine in the area of a 2-5 min walk and they even serve there own food for a reasonable price and there is a bar. But one thing I have to say is that the night shift people are the best don't want to point out names they are all around good people to have a conversation with. all shifts are good they are all polite