Returned online items to the store and was told that it needs to go to the warehouse and then you get a refund. I questioned the rep and it turns out it is incorrect. Rep was clearly not trained well. I’m sorry, this isn’t professional and training is needed. Can we get a reply please from the store manger on this experience. How can you allow reps who knows nothing to work on the floor. Update - had to keep calling the online service and finally got a manager named John to do a refund - done manually as per him, he said he didn’t know why it took so long. 1 full month for a refund. He was the only helpful person in this whole process

Apparently this store puts out their own refund policy which does not align with their company website. They told me no refunds during holidays because it’s busy but the funny thing is, the staffs were standing around available? They told me I should have called to confirm before coming, seriously? I called the online rep and they told me this was not their policy…🤦🏻‍♀️

UGG Yorkdale staff rocks they are friendly and knowledgeable. The price is higher than the previous years but what has not gone up to the sky in inflation. My attitude towards the upsell is you work hard so spend harder lol 😆

Bad attitude from the people working here, they look to be the type to not do more than they’re paid for and this attitude prevents them from excelling with customers. Bad faces, bad vibe, everything is either “No” or “can’t do that” type of attitude. Horrible. These people need customer service training to learn how to treat people and if they hate people so much they should find a job where they don’t have to deal with people. BAD BAD BAD, the products and prices are alright to good.

Worst customer service. They make their own policies, I returned a gift since i didnt like it and asked for a gift card so I can get something else and the employee told me that i can use it only in store without giving a valid reason even though, i told her that what i wanted is not in the store and the funny part that UGG THE COMPANY doesnt have that policy at all as I called them to confirm. I’ll make sure to ruin your reputation because that is so unfair, what am i going to do with a $250 gift card if i cant buy what i want???????

Why is it so hard to get a hold of the store when trying to call. I even call in different hours since yesterday just to ask a simple question and there is never any answer. So frustrating!

The staff here are amazing! but I was very disappointed when I went to the store here at yorkdale. How does the actual Ugg store not have anything that brown and b2 does. The store dynamic is great with very welcoming staff but I was really upset leaving without any products. Ugg is a great store for the winter and the fact that you don’t have anything during the winter especially during the winter holidays is not okay. Once again the staff were amazing but Ugg needs to do better!

I bought the cutest UGG for my grandbaby. Love it