1/5 Nicole I. 1 year ago on Google
My
negative
experience
at
this
location
boils
down
to
2
consistent
issues:
uncleanliness
and
lack
of
customer
care.
This
gym
often
has
a
terrible
stinky
foot
smell
due
to
bad
temperature
control
and
lack
of
cleaning
supplies/service.
On
multiple
occasions,
the
paper
towel
dispenser
in
the
squat
rack
area
was
empty
when
I
got
there
and
still
empty
when
I
was
leaving
an
hour
later;
the
squat
racks
and
other
frequently
used
leg
machines
were
not
being
cleaned
by
members
during
the
whole
hour
or
longer.
There
was
not
a
single
employee
checking
to
clean
the
equipment
or
replenish
supplies
during
high
traffic
times
until
I
would
say
something.
This
should
not
be
the
responsibility
of
members.
It
is
apparent
that
employees
only
value
members
that
are
paying
for
personal
training
(PT).
Benches
are
inconsistently
located
in
a
certain
area,
and
unfortunately
even
if
no
one
is
in
a
PT
session,
the
benches
in
the
area
are
off-limits.
Employees
are
not
helpful;
recently
I
was
told
that
the
benches
in
the
personal
training
area,
despite
not
being
used,
were
simply
not
allowed
to
be
temporarily
moved
elsewhere
"because
our
boss
is
strict
about
it."
There
was
no
offer
to
help
move
benches
from
the
opposite
side
of
the
gym.
I
urge
the
managers
at
the
location
to
remember
that
everyone
is
paying
for
a
membership
and
should
be
able
to
use
the
only
close
benches
in
the
area
if
they
are
going
to
go
un-used
otherwise,
or
to
make
sure
there
is
another
non-PT
bench
consistently
kept
in
the
area.
Overall,
the
issues
I
experienced
lie
with
the
staff
that
were
working
at
the
specific
time,
but
their
actions
are
a
symptom
of
broader
corporate
decisions
made
by
GoodLife
-
either
there
are
not
enough
people
to
do
the
work
at
this
location
or
they
are
not
being
incentivized
to
go
above
and
beyond
in
their
role
(aside
from
finding
more
members
to
do
PT
sessions).
It
is
unfortunate
because
I
really
enjoyed
GoodLife
when
I
first
got
a
membership
3
years
ago,
but
in
the
past
year
it
has
gone
downhill
in
terms
of
hygiene
and
customer
experience.
I'm
looking
forward
to
finding
a
different
gym
membership.
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