1/5 Andrea R. 4 years ago on Google
I
have
had
to
bring
my
ring
into
this
store
whether
it
be
for
sizing,
repair,
cleaning,
I
receive
the
same
inconsistent,
nonchalant,
dismissive
treatment.
When
I
brought
the
ring
to
be
sized,
the
sales
person
measured
my
finger,
assured
me
it
would
be
back
in
the
correct
size
and
when
it
came
back
it
was
the
wrong
size,
it
was
a
3
and
I
am
a
4
and
three
quarters.
No
big
deal
except
the
sales
person
insisted
this
was
the
size
I
asked
for,
no,
no
it
was
not,
annoying..
Second
thing,
my
wedding
was
approaching,
I
went
in
to
ask
that
it
be
cleaned
up
to
sparkle
its
brightest
and
I
was
previously
told
it
was
sent
out
for,
this
salesperson
insisted
it
is
done
in
store.
She
disappeared
for
30
seconds
behind
the
counter
and
came
back
with
it?
It
looked
the
exact
same?
Bizarre...
Not
even
1
year
into
having
my
ring,
it
has
a
halo
around
a
larger
diamond,
I
could
tell
a
diamond
in
the
halo
near
a
corner
had
fallen
out
nearly
immediately
because
it
had
a
very
sharp
corner
now,
it
was
catching
on
a
towel
when
I
dried
my
hands,
my
shirt,
and
even
to
my
naked
eye
I
could
see
the
empty
socket
on
the
corner.
I
was
devastated
that
less
than
a
year
in,
this
rings
falling
apart.
My
husband
had
bought
a
warranty,
this
was
not
a
big
deal
I
assumed.
Took
the
ring
into
this
store,
thinking
I
would
be
treated
as
a
valued
customer,
how
wrong
was
I!
Showed
it
to
the
sales
person
and
explained
its
been
under
a
year
and
its
falling
apart,
showed
her
and
described
where
the
small
diamond
had
fallen
out.
She
seemed
to
be
focused
on
the
centre
stone,
I
told
her
at
least
5
times,
the
centre
stone
is
very
clearly
there
and
doesnt
need
repair
(
it's
a
1.5
carat
diamond,
its
very
obvious..),
its
a
small
diamond
on
the
halos
corner.
She
acted
like
she
saw
it,
she
had
the
magnifier
in
her
hands,
and
agreed
that
the
stone
was
gone.
She
then
said
that
this
wouldnt
have
happened
to
me
if
I
was
bringing
it
in
for
my
agreed
to
inspections
from
when
I
purchased
it,
first
of
all,
its
an
engagement
ring.
I
obviously
did
not
buy
this
ring
myself,
second
of
all
my
"agreed
to
6
month
inspection"
perfectly
coincided
with
when
I
had
came
in
and
asked
them
to
clean
it
and
re
dip
it
for
a
my
May
wedding,
so
the
fact
that
the
sales
person
then
did
not
do
it
or
mention
it
despite
me
presenting
her
with
the
warranty
documents
is
not
my
fault
and
I
didnt
appreciate
her
suggestion
that
it
was
something
that
was
my
fault.
So
fast
forward
two
weeks,
I
get
the
call
my
ring
is
ready
for
pick
up.
My
husband
and
I
go
to
the
mall,
lord
knows
I
didnt
want
to
go
alone
and
have
more
headaches
with
the
sales
people
at
this
location.
So
the
sales
person
hands
it
to
me
and
to
my
extreme
disappointment
and
I
cant
even
say
to
surprise,
because
lets
face
it,
they
have
a
terrible
track
record
with
me
at
this
point,
the
diamond
is
still
missing.
They
did
not
even
do
the
repair!!!
I
tell
them
as
soon
as
I
see
it,
it
isnt
fixed
the
diamond
isnt
there.
The
sales
person
who
I
dealt
with,
the
one
who
sent
it
out
for
repair,
was
standing
right
there
and
as
soon
as
she
heard
me
say
it
isnt
repaired,
left
to
go
to
the
washroom
cause
she
knew
I
was
going
to
be
mad.
My
husband
and
I
then
stood
there
for
a
solid
25
minutes
to
argue
with
not
one,
or
two,
but
THREE
of
the
sales
people
who
were
all
insisting
it
was
repaired
and
said
oh
thats
just
a
the
prong
youre
seeing,
oh
its
just
how
the
edge
looks,
I
continued
to
tell
them
no,
its
clearly
an
empty
socket
to
the
naked
eye,
and
its
extremely
sharp!
This
sales
person
actually
had
the
audacity
to
suggest
I
let
it
be
sent
out
to
be
"filed
down"!!!!
I
was
not
bending,
I
kept
insisting
this
is
a
missing
diamond.
I
didnt
need
to
look
through
their
magnifier
it
was
very
clear.
My
husband
did
look
through
the
magnifier,
and
he
also
continued
to
insist,
it
was
missing.
After
all
of
this
push
back
from
the
sales
people,
finally
the
one
girl
gives
in
and
again,
lays
the
blame
onto
us
by
saying,
"oh
that
isnt
where
you
originally
pointed
to,
we
ll
send
it
out
again
and
Ill
mark
the
ring
with
a
red
sharpie".
Ridiculous,
I
feel
bad
my
husband
spent
money
here.
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