One star because it needs a few changes. Update: went again for maternity leave. Had a few and random information (available at the website) given and was told to call to solve my issue. If I need to call the central anyway, why spend so much in a privileged location, staff and construction, if not gonna solve anything in person? Very well spent tax dollars 🙄 . First of all, I went for sin number service. I tried to book and appointment, then received a call back informing that it may be more than a month to do so and was advised to literally walk in. So far so good. Got there at 10:45 after reading a few reviews and decided wasn't worth to arrive before 6 to leave 9:30. It was, indeed. Line was long and slow moving. But this part was nice and organized. Finally hit the booth inside at 13:20. So roughly 3 hours waiting. The simple service of requesting a copy of my sin number took me almost 30min. The person was slow, like spent almost 5min looking for an specific magnifier to check my id's. Not satisfied with the sloth movement, she started chit-chating with a coworker about something that was completely outside of my request. Then my papers were printed and she was moving the papers around for more 5 minutes, just changing the orders of them!!! I don't know how you can not put in the specific order in the first time. I mean, it's 4 files, how much organization 4 pieces of paper requires? Anyway. Just be advised to be very patient, there is WiFi to keep you distracted but no where to sit. Imo not worth arrive before 6, or even 10, you are going to wait 2-3h no matter the time you arrive. Good luck.

There is certainly a long line, so you should be ready to wake up early if you want to save a bit of time. The doors open at 7am, but the office opens at 8:30am, and passport pick-up is open from 9-4pm. Like others have mentioned, urgent requests (aka travel within 25 business days) are handled on the 3rd floor. You need proof of travel for urgent requests. Also on the 3rd floor are transfer requests, and if you applied earlier and your application needs to be found. You will be separated into two areas once you are allowed into the building. Non-urgent passport requests can be processed on the first floor, or by mail but in-person seems more reliable. Passport pick up is also in a separate line. I had an urgent request, so I went to the 3rd floor. I arrived around 5:45am (about 15-20 people were already in front of me), got to the first desk after they opened at 8:50am, was given a number and directed to another room, where they called out numbers. I was out by 9:30am. Overall all staff were friendly, and the security guards were patient and helpful as they answered the same questions over and over again by those in line. Tips: Bring a chair, stool, pillow or something to sit on as you wait, and get there early! The line was much worse when I left. Good luck!

There was a huge line up when I reached at 8 AM but it moved fairly quick once they opened at 8:30 AM. I feel there should be a way to provide some assistance to old people, pregnant women and people with infants. I was done by 10 AM. Stood for almost 1.5 hours. Overall a good experience.

This centre has never disappointed me, visited on a Tuesday afternoon around 3pm, with just 4 people ahead and wait time is nothing more than 5 mins, visited for SIN number extension, everything was done by 3:35pm. Calm and helpful security guards, Cheerful receptionist Knowledgeable service officer. Thank you Service Canada for exceptional services

We went there for the passport service. Horrible staff. The only man working at the client service desk is rude and obnoxious. We weren't rude when applying for a renewal but he yelled at us for not having an application form (a form that I asked the reception for but who told us to line up for it) and said "get outta here". And when we filled up the form on the side, we assumed that my daughter's passport is for renewal because she's born in 2001 and we got her a passport in 2017 so we thought she already has an adult passport, and is only doing a renewal, but since her birthday is October and we got one at August, she was technically 15 (a child). It was an honest mistake but he yelled at us again saying that she needs a guarantor. It was a horrible experience, and I hope that guy from yesterday (the 21st of August) gets written up or fired for not doing the basic job of being nice to customers who aren't rude. It would have made sense if we were aggressive and obnoxious but we were nice and polite. So his maltreatment was uncalled for. I will never recommend this place for any passport service. Not only will you waste your time but you will also leave angry.

Terrible experience today. Website advises using this location for travel in my time frame (2 weeks). After waiting 3.5 hrs a manager announced they are only helping those with travel less than 1 week out. Fine, but please explicitly state that on the website. Then they suggested going to the downtown location - even letting us know how to get to the subway to get there quickly, only to find out (after travelling 45 min downtown) the downtown location were no longer taking walks in either. We were not ‘turned away with appointments’ as the website and minister seem to suggest. The entire system is broken. People were booking sham tickets in line so they had some proof of urgent need, only to cancel after being seen. No communication between offices. Minister Gould should be ashamed it’s gotten to this point. Complete waste of a day.

Arrive Early. Got there at 630am and left for 330pm. I Would advise to pack water and snacks and something comfortable to sit on. They let in about 100 people once the office opened at 8am but the rest had to wait in an auditorium to be let in as people were done with their passports. The line splits in 2 once you head in. One line is for new applications and the other is for applications already sent in. We submitted ours through the mail and had a trip booked so we were able to ask for express service but we had to show proof of travel. GOOD LUCK & bring something to keep you busy other than your phone. Not much charger outlets available.

It was an usual experience of waiting in line for two hours to get inside the office. But the staff there are friendly and welcoming. Also, we didn't have to stand outside the building. We were in the hallway, which was quite possible to be able to wait for 2 hours

The African Canadian Man at the Passport Desk is literally the definition I hate my job, I don't care and screw you. I have worked goverment jobs, minimum wage jobs and free/intern. I would never act and behave like I don't care about you or anyone and provide bad service. If you don't like your job quit and if you can't quit well your being paid to do a task for the goverment at least try to be friendly and act nice. I would fire in my opinion alot of people would like to have his job and at least pretend to be happy.

Do everything you can online, avoid coming in person if possible. Because you might be waiting 5 hours and not get in. Their capacity is half due to COVID. They're saying they can process 12 people per hour but that's not accurate. Get an appointment if applicable. The SIN processing line is different than the main line. The passport office is upstairs and they take appointments. For other drop off things, the drop off box is at the front of the line, you can skip the line and just drop off but it won't be processed the same day.

My wife and I went in to Service Canada at the Joseph Sheppard building on Yonge street for Biometrics, having booked a prior appointment through the system. The staff were very courteous and helpful. The gentleman at the security cabin near the entrance guided us on how to get to the Passports section where the Biometrics booth was located. When we got to the passports section on level 3, the gentleman handling security at the Passport section was most helpful and personally guided us past the walk-ins queue directly to the biometrics booth number 17. But a very special thank you to a most kind and understanding gentleman at the Biometrics booth 17, who patiently took us through the biometrics, despite my very challenging fingerprinting situation. He took the effort of going through the whole process twice, just for me, in an effort to get it right. Most appreciated! It is people such as these who make your day brighter, by just being helpful and supportive. Thank you!

Went in at 11:30am on a Friday and left at 1:00pm. Honestly the fastest Service Canada location in Ontario. Any other location I would had waited about 3-4 hours. Best part about this location is they have over 20 counters serving people and you get to wait inside unlike the other locations.

Applied for new passport (end to end process was around 4.5hrs) - from 6.30 --> ~11am (end to end) - Arrived at 6.30am (around 30-35 ppl ahead of me). - Waited outside for around 15 minutes before they opened the doors and let us inside (holding area on 1st floor) - Waited for around 30-45 minutes, then they moved the line to a 2nd holding area - The purpose of holding areas is to provide physical distancing and avoid crowding (I asked) - Waited for another 15 minutes. 1st screening lady, asked us what we are here for and date of travelling - anyone travelling within 45 days was directed to go to the auditorium (so I went). - Another screening point on the Auditorium door. She verbally validated that we have the documents we need (didnt see anything). Gave us a number and we sat down. - A funny gentleman came in, gave us the lay of the land and what to expect for next steps. He heavily emphasized the need to have proof of travel, what the itinerary of the travel will be, why we need to travel (its purely a scare tactic, no one asked to see anything). - They moved us to the 1st application processing room around 8am - desks open at 8.30, so 30 minutes to wait (The security officer in that room is hostile - bald old guy, he was verbally aggressive to ppl asking questions. Beware of him/report him if you need to). - Presented my papers at 9.30, then I was given another number and sent to another waiting room (where you process and pay) - Waited for approx 1 hr before my turn, and around 10-15 minutes to finish. - When I left, the queuing line was insane - All in all, the processing side of things was relatively acceptable. Most of the time is wasted on early morning hours standing in line before the ServiceCanada offices even open (i.e. from 6.30-8.30) which makes no sense. Also - they seem to be operating at 50% capacity only. Considering we are no longer officially in Covid era, I dont understand why these limited workforce rules are applied at federal and provincial offices.

Went there to get my passport done yesterday. Everyone was so nice and helpful, the lovely woman in charge on the line told us everything we needed and helped direct us through the whole day. Everyone at the desks were also very patient, polite and helpful.

We went there at 7:45am. About 20 people ahead of us. My mom’s pic was not approved. There is a passport pic taking booth beside coffee shop. $25.90/ per person. Get 2 pics within 3 mins. Very convenient! Took new pics and no need to join the line again. Just went inside to see the counter lady. 👍 It’s the 2nd part, hand in form and payment takes long in waiting. Generally, great experience! 👍

Went there this morning (Wed) at 7:35am to apply for a passport. I rode my e-scooter and there were racks to lock it. No need to worry about parking and the fee. Staff and security were already there doing basic touch base communication even before it opened. I thought the line up was outdoors before it opened. Indeed, it was completely indoors. I brought my foldable camp chair *important* so that I could sit and wait. Once it opened, the staff was quick. It took me less than 10 mins. Great experience! When I came out, there were lots of people already. I guess going there right at 8:30 might not be a good call?

The staff here is awesome made me feel at ease, the service Canada security (young guy) is the best help one can get. Please stay away from the old security who sits in the front of the door, he is way rude!! Thank you for the service!

I am writing to express my disappointment with the conduct of the security guard on duty at Canada service center. During my recent visit, I had an unpleasant interaction with the guard that left me feeling uncomfortable and unwelcome. The guard spoke to me in a very rude and disrespectful manner, making me feel like I was in a harsh military prison. I felt belittled and disrespected by his behavior, and it seemed like he was taking pleasure in making me feel uncomfortable. As a customer, I expect to be treated with respect and courtesy by the staff. Unfortunately, the behavior of this particular guard fell far short of those expectations, and I hope that steps will be taken to ensure that such incidents do not occur in the future. Thank you for taking the time to address my concerns.

I went to Service Canada to get my SIN. There is quite a line-up outside if you haven't pre-booked your appointment. Note: - You do not need to line up if you have appointment, approach security in the front with your appointment details - as I understood it, line up is for level-1 services, not for passport with is level-3 - office personnel were kind enough to go to each person standing in a queue to make sure they're in a right queue and have all necessary documentation. This saves time for those who should not be in the queue in first place - Unless you arrive at around 8am, prepare to stand in queue for 1 hour or so

I came here without an appointment to get my SIN and I spent like 40 minutes in total. The staff is friendly and provides you with all the information you need to know.

Overall good place and Good customer service Special precautions and safety measures during Covid. Easy line, instructions all the way for Passport and other services

Yup just like one of the staff said that the waiting will be approximately 3 hours and it did! But it's worth the wait to get what you need, friendly staffs!

I went on Monday at 10.00am, and although there was a long line up I registered after waiting for about 3 minutes on the passport side and right away got to speak with the passport officer and had everything completed in less than 30 minutes. Then right away I was lining up on the Service Canada side and got to register to speak with an officer regarding CPP. Everything was done in less than an hour from the time I walked in to the time I left. I have never been here before and I was worried I had to wait a long time, but the staff and security were courteous and helpful. Everything was done quick and straightforward and all my questions answered in a very friendly way. I was out before 11.00am. Thank you to the staff in this office for all your kind help.

I had a good experience, especially considering all the complaints posted on the reviews here and passport buzz that has been around. No need to be there in the middle of the night if you don’t necessarily require urgent pick up. If you go after 11am there is NO overwhelming LINE anymore and you can submit your request without the hustle. We went to pick up our passports at 3pm and the offices were busy but accessible enough to be in and out within 30 minutes to 1 hour depending on the complexity of your case. We went on a Monday (Oct 3rd) for an urgent pick up due to work – after a long weekend – which we thought would be a nightmare queue for that matter alone. I don’t know if it is the weather already, but there weren’t that many people before 7am, after that, the line started to get quite long. We arrived around 4:15 am (second in line). We were let inside 7am, waited inside until 8:30 when the service itself starts and we were out of there by 9:15am. Before 7am, the guard went outside to talk to the people in line and explained the process and separated the line between passports services and all others. 7am – Line moves with the commissioner office to the mezzanine below the 3rd floor using the escalator. Masks are distributed for those without one. 8:15am – Line starts to move to another room on the 3rd floor to get a ticket/attendance number which keeps everyone organized. 8:30am – Commissioner walks a set of people to the passport room entrance door and scatter people around the attendants available at that moment. This keeps on going repeatedly until the fuzz is over and less crowed. Everyone was nice enough to do their job and answer the questions. If you are looking for “smiling faces” there is not the place, so don’t throw tantrums or bad reviews for that.

Highly recommend this Super efficient place and nice staff. My family applied for passports and got it within a week. Before that we had issues with a birth certificate from abroad, they kindly guided us how and where to get official translation.

I came in midday and the wait was only 10 min and the lady at the front was very friendly. Spoke with the kindest guy too and he was very helpful and answered all my questions. I really appreciated the service here

The best Service Canada Centre in Toronto! Everything went by like a breeze. The security guard Samson Ehimiaghe is a very patient man. He was able to answer everyone's questions with patience and able to systematically organize the line according to people individual queries. The wait inside was minimal and once I was at the booth, the lady was helpful and made sure I was comfortable and not stressed. The whole application went by so quick that I was surprised at the pace. Hats off to all the staff!!

Service Canada federal agents at the counters are immensely kind and sincere. But the federal agent security officer (ground floor) is rude, arrogant and makes hand gesture, slightly banging on the table to get my attention. Not a first time, but this is the 2nd time he gives bad taste visiting the Service Canada centre. My first time, I let it go, but this time, I was told by someone working there that a lot of people complain the same. I was told to file an official complaint, but no, I am not. I wish him a success in his career but hope that he is retrained for proper customer interaction. He seems selectively kind only to a certain type of visitors (e.g. gorgeous beautiful looking black African young lady etc) Another security agent (perhaps a private) who is a young lady by the lobby inside the glass encased security monitor room by the building's entrance is silently condescending on my gentle approach when I was inquiring about direction to the newly renovated Service Canada office. She was sitting in slouch manner, inclined back, one arm up around her chair. just intently GLARING at me without saying anything, not even a nod, just a lazy gesturing into a direction. I don't know if I was bothering her while she is in a bad mood or what? I wish that she changes her behavior so that she can be successful in what she does and not becoming nuisance to visitors to the building. Was it because I looked Asian or what? Not all Asians are Chinese. They could be Korean or Japanese. Just because you look Latin does not mean that you are from South America.

It’s actually not as bad as expected. I went for SIN number renewal on a Wednesday. I arrived at 7 am and in the fourth place. Got in the office at 8:45 and the officer was very nice and professional. The point is if you wanna save some time you needa arrive really early in order to get in before 9. Line is already long at 8am (around 20-30 people).

I went here for biometrics collection and made an appointment beforehand. I was in and out of the building in less than 10 minutes (spent half of the time figuring out where to go). Definitely expected a bad experience as is typical with these services, but the man at the collection booth was helpful, clear, and treated me with respect.

Waited in line for more than 3 hrs and still was not able to get work done. A snail moves faster than the queue here.

Was here for my SIN. Reached at 8 a.m. and I was the first one in the line. Office opens at 8.30am and I got my SIN in 15 mins. Very smooth and easy process. Friendly employees.

Despite of took 2 hours waiting in the line, all the staff there was friendly and polite! Great service at all.

When I arrived at 3:45 pm in the line, they said they would close in 15 mins which is 4pm（shows 5pm). The employee told us : website and geogle shows is not the right time which is 5pm, but you can try to wait. How wonderful the explanation! The only way for people to know is searching, as a government department, why you don't fix it when you know it is the wrong information. Every one in the line shows unbelievable face before leaving. That wastes my parking payments and one day leave.

Very efficient and friendly service! Highly recommended!

What can say nobody wana do their job. When i call and complain to service ontario they say send email lets see if email works .not only here all government buildings Clerk are same

Very fast and friendly service. Special thanks to ur lady security guard, she was very helpful and sweet!

Hope could have given -5 instead long wait time .u have to stand more than 3 hours and staff is rude as well. No online appointment facilities. U have to call and leave ur number then they will call back to give appointment in our case no calls from last 5 workdays. Ended up being standing here.

Worst place ever. I tried to make an appointment, but the officer said this location is not available for the appointment,but walk-in only. So I came here at 8:00, but it took almost 3 hours. How many staff are working there? They really don’t care how many people are waiting out there. Worst place ever.

Went in to renew my passport recently and had a great experience! Staff was friendly, clear and communicative during every step and the wait time was way less than I was expecting. Once I was in front of an agent I was done in under 10 mins - I even found the other customers waiting friendly!