1/5 Shant 3 years ago on Google
Supporting
a
restaurant
with
a
take-out
order
shouldn't
mean
agreeing
to
be
taken
advantage
of.
After
placing
an
order
with
Uber
Eats,
within
two
minutes
we
realized
a
mistake
and
tried
to
cancel
the
order
as
we
accidentally
added
something
in
error.
Canceling
should
have
a
big
red,
clearly
visible
option
on
Uber
Eats
but
it
takes
a
few
steps
to
find
it.
Once
we
tried
to
cancel,
we
were
told
that
we
would
be
charged
about
80%
of
the
order
if
we
canceled,
even
though
it
had
been
just
a
couple
of
minutes.
I
understand
having
a
charge
--
but
80%?
Upon
contacting
Uber,
we
were
told
that
the
restaurant
had
accepted
the
order
immediately
and
once
they
do
that
there
is
a
charge.
In
which
case,
two
or
three
minutes
after
placing
the
order
would
still
have
been
too
late
according
to
that
rule.
The
charge
should
be
commensurate
with
the
time
that
the
order
is
canceled,
up
to
a
maximum
of
maybe
10
minutes.
But
80%
for
five
minutes
is
absurd.
Especially
since
we
have
to
wait
for
almost
an
hour
for
the
food
to
arrive
from
about
8
minutes
away.
Going
through
this
with
the
customer
service
at
Uber
didn't
solve
anything
except
to
hear
the
excuse
of
what
the
rule
is
and
of
course,
surprise
--
they
couldn't
do
anything.
That
interaction
resulted
in
the
customer
service
rep
ending
the
chat
call
abruptly
--
basically
hanging
up
--
but
that's
a
more
a
complaint
about
Uber.
Though
I
would
suggest
to
"Fresh"
to
consider
a
different
food
delivery
service
as
we
will
now
do,
as
well
as
other
restaurants.
1 person found this review helpful 👍