I loved YRT and I take the VIVA blue bus every night from Finch, yesterday at 5:42pm this lady bus driver closed the door on my shoulder and refused to let me on. She let a different lady in right in front of me and we were walking on at the same time. She drove away fast so I couldnt get the number!! Next time I will and will not let this go. The bus was empty so that is not the issue either. The worst part is that she looked straight at me while she did it!! I think that the bus drivers need to be better trained at Customer Service.

All these bus lane and bicycle lane constructions in York Region making traffic even worse. Left turn signals, insanely long traffic signal cycle times, and yet STILL NO ONE WANTS TO TAKE TRANSIT/BUS. Awful transit planning. York Region isn't downtown Toronto.. people prefer the privacy and COMFORT of their private vehicles.

The schedule is always wrong because the bus always ends up being late. Furthermore, I understand saftey is a big priority, but your drivers drive always below the speed limit when the roads are clean ahead which ends up causing everyone on the bus to be late.how does that make sense when we rely on you guys to be on time and get us to where we have to be; fast and efficiently. And, when drivers end up switching shifts, instead of being considerate of the passengers that are on the bus, both drivers will stand for a few minutes just chatting. How can you guys expect to have good reviews when you promise everyone such an incredible bus experience. Absolutely fed up with your service. Unfortunately in my area only YRT is available. Otherwise, I would have never recommended using YRT.

We hired YRT Mobility-on-Request to take my mother to her doctor's appointment. They cancelled on her at the last moment two times leaving her unable to get to the appointment. The driver arrived late for one appointment and spoke in a nasty tone.

Machine at a stop didn't work properly (which I didn't notice cause I was in a rush) when I tapped and they happened to be checking fares at the stop I got off at. I thought there wouldn't be an issue when the guy approached me but suddenly they were telling me at had to pay a price 38 times more than the fare. I'm not disappointed about how the enforcement officers treated the situation, they were actually quite understanding because this was the first time I 'haven't paid for a fare' (never even had a driving offence) and suggested I call the number on the back of the ticket to figure something out. I'm disappointed at the person I talked to over the phone about possibly scheduling an over the phone hearing since I work 4 jobs and am a uni student, I just don't have time to get to the court. They were rude and even said that I'm a spoiled university student and that I should have a higher fine. I know people that work in call centres like this and that is no way to talk to someone that's just trying to get a slightly lower fee.

This yrt bus service is terrible! Almost no bus was running. Yrt app inaccurate and delay update. 2 hours transfer window is not enough because of the time management of the drivers on the road and frequency of the bus. If I can give a zero star I would! Dirty bus!

I travelled with Viva & YRT buses today for the first time in several years. Every driver was so helpful and courteous! Air conditioned, clean and a relaxing ride. Quite enjoyed the convenience of public transit and not navigating traffic myself. Many thanks!

Today my 60 year old mother was trapped in this decade's worst blizzard and was forced to abandon her vehicle at her workplace and resorting to taking local transit. After two buses "not in service" passed her in the snow, a good hearted YRT driver who was also "not in service" pulled over to ask her destination and pick her up out of waist high snow. Through the chaos of the roads, despite cars stalled all over woodbine and clogging both lanes, the driver skillfully maneuvered past a maze of stranded vehicles and after a stop at his bus depot he delivered my mother to 14th and McCowan "just on the way" to his normal assignment. Due to needing to rush to an incoming transfer, my mother did not get his name or bus number, but he was likely a kind older man of Indian or Pakistani heritage with greying hair. Regardless, my family and I would like to express our thanks for the benevolence and skill of this unnamed driver who represents the most excellent qualities of a public servant. In my mother's words: "He saw the cars spilled all over the frozen road, but he just said 'no problem, I'm a bus driver'" and drove through the worst storm in the last 20 years. That's pretty badass. Thank you nameless bus driver! P.S. If you are management reading this, your people deserve the most excellent coffee - they are doing great out there. P.P.S. I originally tried to send this message via your YRT website, but it sucks and doesn't work nearly as well as your drivers.

YRT BUS DRIVERS NEED PROPER CUSTOMER SERVICE TRAINING: The southbound bus stop at Elgin St. & Yonge intersection has been covered with 'Not in use' signs & a temporary stop set up further south. At 1:05 am July 17, 2021 I flagged down Bus No.99 & after boarding the driver (Operator 1024) kept arguing that the bus stop was 'back there' & told me to remove the 'not in service' signs. Such drivers need to be given breathalyzer/sobriety tests or kept off the road & taught proper manners talking to customers who fund their salaries

QUERY QUERY QUERY QUERY ■■■■, TOK is hiring for viva transit operator. Does anyone know , if we hired as a TRANSIT OPERATOR will it be a city job(directly for YRT) or we are employed for a third party company i.e TOK. thanks in advance.

A simple question if I can bring my foldable on board it takes 10 min waiting for an answer

Aug 21 Sunday at 10:57 am on the intersection of yonge and steeles I was trying to cross the street on the green light and the driver of this bus made right turn without checking and almost hit me it was so close like if I didn’t step back My right foot would’ve been crushed

Never on time, both drivers and customer service reps have attitude alike, prices go up while service goes down. Not to mention any complaints you make gets you absolutely nowhere

Things were great! Then as I waiting at the bus stop, going to work, happy to see the bus, it drove right past me... royally pissed to say the least. It might sound low to be angry over something like this, but now I am late for no good reason. Tried to be okay with viva but now in my head your f****d up! Updated edited version the bus I got on after, he was a good fella, seats are comfy. Another edit. Viva your alright after all

Great discovery! YRT and VIVA RAPID TRANSIT Customer Service Centre. Talk to a real human face-to-face and purchase/upload Presto Passes and get information

Milestone Richmond hill is nice place to eat meet and enjoy life. The food is excellent and served beautifully. Staff are friendly and helpful. This restaurant needs more choices on the menu.

Horrible service during the heatwave. AC is not working on bus 90B, meanwhile we customers are being charged $3.88. Customer service is also not responsive through other social media.

There are more people in this country every year I'm guessing yrt isn't focusing on customer base information more busses are needed

Your bus drivers don't have a clue on how to drive. Seems like most of your drivers pulled their license out of a cereal box.

Website cumbersome to use (July 2022) - too many clicks to get schedule for specific stop. VIVA Blue doesn't run according to schedule and ETAs displayed at stops not always reliable

buses are always late, not affordable and buses are always dirty

Doesn't seem like a head office from the number of people inside the premise. I would go back to the vaccine clinic in Newmarket next time.

The Newmarket Local bus routes 520 and 521 connect seniors and others to shopping, medical appointments and other needs. The two drivers, Mahmoud and Sam are the most courteous, kind helpful people I have ever met. Without these two men, there would be many people in Newmarket unable to reach their doctors or purchase necessary supplies. They are perfect examples of going above and beyond . God bless them.

Worst Transit Service in Ontario. I live in Newmarket and don’t drive. I rely on public transit for my daily commute to work or anywhere. Firstly, just one bus every one hour? Are you kidding me? Secondly, Buses are never on time. Most of the drivers rude and not professional. And $154 for a monthly pass for this pathetic service. You definitely need to work on either the price or your service. Warning: Don’t move to Newmarket or surrounding regions if you don’t have a care. Trust me, you will regret it so much.

I use YRT almost every day all of the drivers are nice.

Whenever I dial the 1119 number it comes up as a counselling service for Islamic people. It rings to Mobility Plus but it gives the wrong name. Anybody else get that too? Mobility Plus has never heard of this happening before. Just curious.