Aftersales is terrible! Check other reviews too; the bad ones are all mostly about contact for faults. I ordered an ex-display cross trainer online from this company. I wasn't expecting it to be like brand new, but it was faulty on arrival. The purchasing was a little choppy and I ended up paying a very large amount for delivery as it was already built. The installation team delivered it on the 1st of September and I had to contact them back straight away as on its first use, one of the feet jumped off the guide rails. After checking, there was several cuts in the slide guard so this had happened before while on display in the store. Almost 2 weeks later and the service1 email team seem to be ignoring me and hoping I will go away. I've tried calling them and got accidentally cut off, their side. I wouldn't even say this is a joke, because jokes are generally funny. They sent me a faulty piece of equipment and are not communicating with me at all about it.

Overall horrible expierience, ordered a weightlifting bar and they didn't want to give it to my dad when he went to pick it up, even though I sent the receipt to his email and we live at the same address. When I went to pick it up myself I was told to drop my attitutde or I will just get a refund and be asked to leave after explaining why I wasn't happy with the whole situation. They also made me wait 15 mins in the rain ringing the warehouse door not knowing if someone will come out or not. The whole collection process took around 40 mins, just to pick up a stupid weightlifting bar thats worth £26. Would not recommend this company. Just buy your equipment anywhere else but this place.

I have never had such bad service and communication from a company before. We ordered some nice new gym equipment and paid for the premium installation to save us the stress of installing it ourselves. Since placing the order we have just been messed around and let down, time after time. The communication shown by this company is simply awful, you get promised things are being done or they will ring you back and never hear anything. Stay well away from this company.

We went to the Northampton branch. As I pulled up to the car park, I felt huge imposter syndrome - "what is someone like me going to look at Treadmill for, I don't fit in at places like this" I nervously walked up the stairs and was greated by smiles from staff but with my head down I quickly headed to the treadmills. They have such a HUGE selection varying in prices so it was really helpful to see the difference in the different deck sizes and the quality. Nordic had done a great job of flooding my social media with adverts I was pretty sure I was going to buy that brand. Once we had been looking for a while Jordan came over to see if we needed any assistance. He asked me what I was looking for in it, how much it would be used etc. He didn't make me feel intimidated and showed me the differences in the Treadmills that were within our budget. The beauty of this place, it that all the equipment is there for you to use so you can try everything out. Much better than buying online. Turns out Nordic was not the brand for me, they just have a good marketing team! Once we had narrowed it down to the one I wanted, I explained that I would just need to check the measurements at home. Jordan was absolutely fine with this, there was no pushy sales. He put all the info in a quote and explained that it I did want to order it, I can just ring them to save travelling to the store again. Naturally, I took to Google in the car to see if I could fine my chosen treadmill somewhere else but fitness superstore were £200 cheaper than everywhere else! We rang back the next day to place our order and I can't wait for it to be delivered. Thanks to Jordan for your expertise and treating all customers as equals.

DON’T EVER BUY ANYTHING FROM THEM. I bought a treadmill, and for a year and a half, I had nothing but agony. After dragging me and taking weeks to answer my mails- they said it was out of warranty. No one takes responsibility for fault. Be careful

Delivered a kettlebell absolutely smashed to pieces and broken. Sent pictures and the delivery note very clearly showing all the details. Customer service did nothing. Said the delivery note wasn’t clear and they wouldn’t sort a replacement until I gave them details to pursue with the delivery company. I sent everything I had and told them the box was smashed to pieces hence why the kettlebell is smashed. Wouldn’t sort or replace so will never buy from them again.

A very large and quality range of equipment across a range of price points, knowledgable and supportive staff when not busy. Good place to try and test out equipment. Good delivery staff.

The bit the got right… making a sale. The bit they got wrong, TERRIBLE customer service after sale. As soon as my machine was out of my 1 year warranty they past me from pillar to post to arrange a service. I’m TRYING to give them money for a basic annual service, and I’ve received 4 or 5 e-mails after chasing 20+ times over the last 3 months. I went with this company when buying a treadmill as I believed if I had problems after, at least I would have somebody to turn to. TL:DR - save money, buy elsewhere… better to be a free agent and have to source you own help, rather than deal with these guys post sale

We are three older customers and went to the Northampton store looking for advice on an exercise bike for my elderly husband. There were two assistants but one did not make eye contact nor get up from his computer or even acknowledge us. The other reluctantly assisted when asked but offered no advice and was quite frankly completely disinterested. My friend spent a considerable amount but no acknowledgment was made or even a courtesy call. If you know what you want fine but don’t except any knowledgeable help. We were very disappointed.

Appalling company with regard to website accuracy regarding postage and shipping. I ordered a Body Power Compact Smith Machine, at a cost of £283.50. Website and invoice say: Delivery - Standard (Delivery typically in 3 to 5 working days)...oh you think!!!!! Rang after 3 days to see where it might be, and was told that 'its delayed as we are working through Black Friday orders'...OK, I can appreciate that. Then rang after 5 days as I had been sent NO dispatch notice. This time I was told 'as you chose free delivery, it can take up to 5 days to dispatch the item'....????? Erm, NO, your website says: Delivery - Standard (Delivery typically in 3 to 5 working days)...at no point in your delivery statement, does it say 'Dispatch' will be 3 to 5 working days...it says DELIVERY. As I explained to the lady I spoke to, 'if your website had pointed this out, I would have happily paid a little extra, to receive my item when I NEEDED IT!!!!'. Well here I am 9...YES 9 days later with no item, STILL!!!!!!!!! Thank you Fitness Superstore, you are utterly useless. I would advise avoiding these clowns, and buy from a company that does not give BS excuses for their poor service.

Ordered for next day delivery at additional costs and didn't arrive! Then 4 days later had a notification of delivery being made which never happened. Called customer services and asked to be called back at the end of the day with an update....no phone call. Called the following day and again asked for a return call with an update....again nothing! In short item never arrived and customer service horrific! Go elsewhere and pay the little extra atleast you may recieve your items.

Ordered and paid for items 14 days ago, was told they would be delivered in 3-5 working days. Have followed up several times, always get an apology and a promise that the items will be delivered soon but to no avail. My training has been disrupted by not having the items delivered and too much time wasted following up. I definitely don’t recommend buying items online from this company.

We went to the store with a bit of trepidation as we are gym novices but we were very pleasantly surprised. The staff let us browse and then Jordan came over and was very helpful and accommodating. It was not intimidating at all, relaxed, no pressure and excellent tailored advice - would recommend to anyone interested in getting a bit fitter

I have shopped with the company twice in the last six months. I have never experienced such terrible service. They never come back to you with help. Unanswered emails Stores that don’t help and so many more issues. Please as a large business help your customers and return calls and emails.

Excellent all round service, quick, polite and efficient. Happy to recommend this company and it’s manager at Northampton.

An unusual company supplying exercise equipment, at first sent to the wrong pick up point and a palaver to collect the very good priced exercise bike. The warehouse gentleman who opened up was very helpful. The Boss or owner is doing very well with a Bentley W12 parked outside. Correspondence could be better and correct, and more flexible pick up times. Be aware this is not like a retail outlet.

Order arrived missing critical bit, the power adaptor. Box had been opened at some stage previously. Customer service seemed disinterested and “would have to talk to the manufacturer” zero urgency and a total waste of time

I had a very positive experience with the Fitness Superstore Jordan was very helpful in helping me biy the right treadmill for myself. The store itself is very large and well worth a visit to see the equipment in person. I found the price to be very competitive.

Fantastic service from Jordan Chester @ Northampton. Great advice, knowledgeable and keen to seek out what my needs were to match to right machines to my requirements. Excellent! Seek Jordan out for great CX!

great service and advice from Leon Hogan to help me with my purchase toady

Wow. I ordered two kettle bells and both arrived damaged, as a mentally injured ex serviceman I must say I am outraged. It's Thursday the 5th of January, and if I don't get a call tomorrow after I've emailed with photos then I'll return it to the shop myself on Monday. They will not enjoy that.

Anybody doing fitness, needs to check out Fitness Superstore. Have recently purchased a decent quality, foldaway, home treadmill, having gone to the store in Northampton and tried several out. Jordan and the team were really helpful, no pushy salesman, took time to make a decision, ordered over the phone several days later and delivered next day. Great service.

Once again - another amazing experience From another Purchase. Well done to Jordan and Team at fitness superstore

I placed an order evening of Friday 3rd March for a Bodypower fitness bench and a pair of weightlifting gloves. Everything on the website states that delivery will be within 2-5 working days. So I expected to receive a shipping notification by Monday at least. However, come 5pm Monday 6th March, I had not heard anything from them. Upon reading through some reviews for the company, it appears they will deliver within 2-5 working days, but only after the item has been dispatched from the warehouse, which could take up to a couple of weeks. This is hugely misleading. Upon reading on their website that as long as the order has not shipped from the warehouse, orders can be cancelled and a full refund issued within 48 hours, I did exactly that; I contacted Fitness Superstore using their customer service refund email address. They got back to me the next day confirming that they will contact the warehouse to put my order on hold. They will contact me to confirm when they full refund has been issued. True to their word, I received my full refund within 48 hours. Although, they did fail to contact me to let me know, as they said they would. I ordered a different, better, cheaper bench from a different company and received notification THE NEXT DAY that the item had been shipped. So hopefully will receive it by early next week. I had a friend recommend Fitness Superstore to me, but must say, I am not impressed with the sneaky wording used for placing an order online. Delivery within 2-5 working days always means from the date of order, not the date of dispatch. If they cannot fulfil that claim, they should remove and reword it from their website. As I didn’t have to chase them for my refund, that’s why I am giving them 2 stars instead of 1.

I ordered hex dumbbells, 10 and 12.5kg. Three of them were fine but one had a horrible slit/chunk at the edge. I expected them to arrive in all new condition as that's what I paid for. I understand accidents happen. The boxes were squashed up when they arrived so I assume they have been thrown about. I have left them an email almost 2 days ago for a slight refund or a replacement dumbbell but still no reply. I'm not happy someone hasn't reached out yet hence the 1 star Review. So a week after my my original review, after emailing them back and forwards I still can't get them to send me a new Dumbbell. They said they would replace the Dumbbell but have not followed through with it and are now not replying to me. You would think customer service is important as 1 star reviews are not a good look for a business. I also said in my original review I would update and change to a 5 star review should they sort my issue but they clearly do not care. Buy from these lot at your own peril!!! Shocking customer service, they are very argumentative and simply don't care about there customer or at least trying to retain them. Just awful!

Great place and helpful staff. Lots of different gym/fitness equipment to suit whatever level you're at. They also have most of their stock in a show room, so you can try before you buy. Iv used them a few times over the years and always had great service their.

Andy was very professional and extremely knowledgeable. We felt as if our needs were understood clearly and we were steered to the right machine for us. No hard sell either. Highly recommend.

My order went missing. More down to XDP delivery service I think. Fitness superstore are ok, but should ditch XDP.

I purchased my Proform bike online on the 13-03-2020. Unfortunately it malfunctioned by not releasing the resistance plate so it was unable to peddle on the 25-01-22. I notified the repairs and warranty team the same day that it had broken. They then proceed to tell me after several weeks of back and forth emails that the part they think is needed is no longer available and neither is a replacement bike. The bike was finally collected on the 18-02-22 and I was told I was to receive a refund shortly after. On Friday the 4-3-22 I rung up to find out when I was receiving my refund as I had purchased another bike with the company stupidly enough because I had been without a working bike for nearly 3 months. I received an email yesterday that i was getting a pro rata refund of £118.01. I paid £964 for a bike with 24 months warranty and that's what they offer me. When I rung up yesterday to dispute this no one could help and they didn't know what to do about it. In the terms and conditions and in ICON fitness and warranty form it does not once mention a pro rata refund. It states that the item will be replaced if it cannot be repaired by a product of equal value and functionality. I was told that this cannot be done early on and I would receive a refund instead! After the pitiful refund i was offered, I requested that I would like the original bike back and the new bike returned as I'd rather fix it myself than pay for 2 bikes that I currently am doing. I was then told that my original bike had been destroyed!!! I still own that bike as I've not received a refund nor an exchange and they have destroyed my property without notifying me! Absolute shambles of a company do not trust them!! Ridiculous!

I brought a Schwinn IC8 from Fitness Superstore in September 2020. After less than a year, I started experiencing trouble with the resistance - it was suspected that the issue was with the Resistance Sensor on the bike. A new part was dispatched to me and I was advised that once it had arrived an Engineer would come out. The courier company used, XDP, notified me that the part has been delivered on 23rd August 2021 via the letter box. It had not. I called the Fitness Superstore team that same day and was advised that they would contact XDP and someone would come back to me. After a few days I had not received any further contact so I chased the delivery team again who said that they were still waiting for XDP to confirm the situation. I left it until the 4th September 2021 before chasing again except this time I contacted the Service Team who had handled my initial Service Request - I sent them an email asking if another part could be sent out, reminding them that I has spent £1,000.00 on this bike less than 12 months ago. After another week I had still not heard anything and so on 10th September 2021 I submitted a formal complaint via email - This time I finally got a response! Another part was sent out and it arrived not long after. An Engineer was booked in to come and fix the part on 20 October 2021. He arrived but was not able to fit the replacement sensor as it was faulty. More parts were ordered, including a replacement computer part this time as by this point my bike's computer had reached the max number of recalibrations. The parts arrived and I left them, unopened, waiting for the Engineer to come back out. You can imagine how frustrated both myself and the Engineer were when we discovered that the replacement computer part had been broken - The Engineer commented on how poorly packaged it had been. He left again not being able to fix the bike and more parts were ordered. By now it was the 9th November - 3 months since the initial issues. At this point I wrote another email of complaint, dated 9th November 2021 expressing my dissatisfaction and clearly detailing all of the issues that I had encountered. I requested that the bike be collected and a full refund issued, which is not unreasonable. After waiting several days on 16th November 2021, I finally got a response. "Good Afternoon, We are sorry for the inconvenience. A return visit has been arranged and the replacement part has been sent. The engineer will be in touch as soon as possible to organise a return date. “I feel that this was not an adequate response and it certainly did not address any of the issues raised in my complaint, so I responded advising that I was going to submit a further complaint in writing and stated that I did not want any further parts sent out and that I just wanted the bike taking away. I got a response to this stating "Hi Hannah, We are sorry for the inconvenience. We will only be looking to offer the repair. We can only apologise for the delays and inconvenience that has been caused". Not satisfied with these responses, I printed off these 2 further emails and attached them to the back of my written complaint which I then posted on 16th November 2021. Despite me requesting no more parts were to be sent to my address, a few days later a package turned up with them in. I ignored this as I was waiting for a formal response to my written complaint. Not long after this, having received no response to my written letter, I received a text advising that an Engineer had been booked in to come out again. He showed up and fitted the parts, claiming that the issue should be fixed. It is now February 2022, I am still experiencing issues with the resistance on my bike (in fact it is even worse) and I am still waiting on Fitness Superstore to respond, in writing, to my handwritten complaint.

Visited the store in Northampton to investigate cross trainers, where Jordan provided us with excellent assistance in understanding the options open to us throughout the various ranges available. Plus the ability to try machines in the showroom was a great benefit, as we didn't like the feel of the machine we had initially earmarked online & have just purchased a different machine altogether.

Got there in the end Bought a multi gym 3 weeks ago and when it turned up there was a vital part missing! Days of being bounced between people and nothing happening led me to give them a 1 star review. However, finally Imran in service got involved, and he sorted the issue out in a day! Had it not been for that week of trying to sort it out and getting nowhere this would have been a 5 star review. The quality of the multigym is excellent and the sales side of things was very good, it was just the initial after service that was a bit disappointing.

Jordan did a first class job of explaining the features of various fitness machines. He was polite, friendly and professional throughout. I bought a stepper as a result of this excellent service and would definitely recommend him and his company.

Andy at the Northampton store was very helpful. He was informative, understanding about my needs (which were a little specific), and helped me consider the options. When I decided to go ahead I phoned him to place the order (even though I normally do things online) and he made everything very easy for me. Lovely guy. Many thanks :)

We had a really great experience at the Fitness Superstore. All the staff were super friendly (and patient with our bored children!), Andy served us and was really knowledgeable about all the products - there wasn't a single question he couldn't answer. The showroom is huge, with such a massive range of machines and different equipment, and we didn't feel pestered at all as we tried everything out. Really looking forward to our delivery of a treadmill and rowing machine - if we were to purchase another item I wouldn't go anywhere else. Thanks Andy!

Contacted this company by email when trying to source a spare part for a Bowflex M3 Cross Trainer that I had only been able to find in America. Liam responded by email within 2 working days with a price and the item was in stock.

Terrible service. We paid for a treadmill delivery, which included an agreement to take the item upstairs. Two sets of delivery guys they sent out on separate days (one of which thought they were there to collect the item) refused to take it up the stairs. I made at least 15 phone calls to Fitness Superstore to get them to rectify the situation. They even asked me for a video of the staircase in question before they would send out their own assembly guys to take the treadmill upstairs. The assembly guys were the only efficient and helpful part of the process. They made a simple purchase a complicated, time-gobbling nightmare that was resolved about three weeks after we made the purchase.

I seen finesse superstore online and noticed there was a branch in Northampton, When I got there I meet Jordan who was unbelievable helpful, I will definitely be going back again and already made a few purchases, thanks Jordan for making it easy and you was very helpful