1/5 peter k. 1 year ago on Google
The
front
desk
could
really
use
a
training
in
customer
service.
Mainly
the
one
lady
who
sat
in
the
middle
this
day.
A
patient
was
explaining
over
and
over
that
she
has
insurance
but
left
the
card
at
home
repeatedly,
but
all
the
receptionist
kept
hearing
and
repeating
was
she
didn’t
have
insurance.
After
the
lady
was
upset
and
accused
the
receptionist
of
being
rude
and
condescending,
the
receptionist
stated
that
it’s
the
lady
who
is
unclear
and
is
being
rude.
After
it
was
cleared
up
that
her
insurance
would
be
handled
after
her
visit
and
the
lady
left
the
desk,
the
receptionist
sat
and
complained
out
loud
about
her
stating
she
is
going
to
complain
to
her
doctor
and
write
in
her
chart.
She
then
sat
and
complained
about
how
everyone
here
is
getting
worse
and
worse
with
their
rudeness.
I
lived
in
North
Shore
area
most
of
my
life
and
I
get
what
they
mean
to
a
certain
extent.
However,
the
tone
they
use
to
talk
to
each
other
and
then
to
patients
coming
up
is
completely
different.
Maybe
if
they
weren’t
invested
in
looking
at
what
shoe
they
want
(literal
conversation)
or
complaining
out
loud
about
the
people
who
come
to
the
office,
the
atmosphere
wouldn’t
be
as
“disrespectful”
or
tense
at
the
office?
In
other
words,
maybe
they
are
the
rude
ones
not
everyone
who
walks
in.