Subway image

Subway

Restaurant Fast food restaurant Meal takeaway Sandwich shop

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention staff, order,


Address

21 St Stephens St, Norwich NR1 3QN, United Kingdom

Website

restaurants.subway.com

Contact

+44 1603 926996

Price rating

$ $$$

Rating on Google Maps

3.70 (184 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 7 pm
  • Tuesday: 8 am to 7 pm
  • Wednesday: 8 am to 7 pm
  • Thursday: 8 am to 7 pm
  • Friday: 8 am to 7 pm
  • Saturday: 8 am to 7 pm
  • Sunday: (Christmas Eve), 9 am to 5 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: staff (8) order (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mark S. 2 years ago on Google
    Took 2 staff to slice the bread, ended up breaking it apart with their fingers. Only people in initially, yet I managed to grow a beard before I finally got to pay. Sandwich was just about adequate, bread wasn't cooked properly I think, hence initial difficulty slicing. No toilets available.
    2 people found this review helpful 👍

  • 3/5 Barney B. 2 years ago on Google
    I cannot really rave about this place, have visited several times recently. My biggest gripe is the lukewarm coffee.... they must have spent hundreds on their coffee machine and the best they can serve is tepid lukewarm milky dross dish watery coffee and at nearly £2 a pop it’s overpriced.... Not sure why, but they seemed to have done away with the sweet corn from the salad bar.... it’s an ok place, but have certainly visited better Subway establishments throughout the country..... just wish they’d learn to serve coffee HOT...
    1 person found this review helpful 👍

  • 1/5 Cameron S. 5 years ago on Google
    Ordered six inch chicken and bacon. Got around a 4 to 5 inch smushed bread and bacon barely even in the sandwich. Barely any sauce on it at all
    1 person found this review helpful 👍

  • 1/5 Rachael L. 2 years ago on Google
    I'd give a 0 star if I could. When I came in the atmosphere was tense and the two boys working that day just acted like they didn't want to be there and had an attitude. I got asked what my order was and went through the process. The other boy then came out and said to the people behind me, do you want a sandwich then or what, they'd only just came in the door! So rude! I was then went to pay with card however as the guy was putting the order through on the machine he asked his colleague what to do as it wouldn't connect he said the card machine is broken without even looking at it, so clearly knew it was broken . I said oh if I'd have known that I wouldn't have ordered as i don't have cash on me, the guy then came over and looked at it and said we'll I've only just known about it hant I. They ahd in the mean time served 2 other customers also not telling them the card machine was broken!!! So therefore couldn't have my order and also because the boys were taking so long with my order due to being really slow and like they couldn't be bothered I missed my bus!!!

  • 5/5 Lauren S. 2 years ago on Google
    Staff were really nice and helpful. Food was great. I don't think I have ever had a bad Subway experience. They must devote a lot of time to training staff.

  • 3/5 Philip V. 3 years ago on Google
    The staff were a bit deaf, when I said tomato an cucumber he put on gurkin when I said onion he put on olives, when I said 12 sugars for my coffee was given 6 so not very happy

  • 5/5 Donna N. 5 years ago on Google
    Friendly staff.. Enjoyed the subway... Will go back again.

  • 1/5 Mohit S. 3 years ago on Google
    Staff is really unprofessional (young short girl). Did not have mayo for subway, smashed my sandwich while packing.

  • 4/5 Delphean O. 1 year ago on Google
    Staff were very attentive and helpful, great with my children who wanted to order for themselves. Quick to be served. Food was all good. Not a great deal of space/seating but didn't get the chance to go downstairs to look at the extra seating due to having a pushchair so had to take out and find somewhere else to eat it.

  • 1/5 Rhys W. 1 year ago on Google
    Went in and asked for a chicken pizzaoli or however you spell it. Was told they don’t do it no more, I said I had it the other week from a different branch and the person in charge said he could do it but he’d have to charge me extra for it. Then proceeded to give away cookies to a woman he was flirting with who was infront of me. I guess because I was male I had to pay more, but because the other was a female she was rewarded with a free cookie?? The guy was clearly the manager as he had different uniform to the others. Will be the first and last time I go to this subway. Can tell why it’s the quietest one in the city with the worst reviews.

  • 5/5 Connie H. 1 year ago on Google
    Friendly staff and good value.

  • 5/5 Carlos S. 7 years ago on Google
    Great place to have my breakfast and lunch very tasty sandwiches

  • 3/5 Ian D. 11 months ago on Google
    Greasy spoon from a fast food outlet with dirty sticky floor and poor choice of fillings.

  • 1/5 Mohammed R. 1 year ago on Google
    You have to wait at 30-45 mins because lack of staff . They need to sort out the staff problem or close down the shop forever .

  • 5/5 Diana C. 9 months ago on Google
    Really, really helpful staff, dealing with our kids who wanted to order for themselves and my elderly parents. Very patient, food was great.


Call +44 1603 926996 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Healthy options
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

Trends



Last updated:

Similar Sandwich shops nearby

Last updated:
()