Good morning, to put it into context I am 15 years old, today, 10/13/2023, I went to Hospital de Olhos Rui Marinho, on the recommendation of my father who has been going to the hospital for 20 years, and I went with him, we arrived 20 minutes early appointment scheduled at 11:40 after staying at the reception with the receptionists asking 1001 futile questions, at 12:20 we were attended to, right after my father took his exams, it was my turn, I sat with my father next to me, and right after taking the exams with the Doctor Rui (one of the owners of the place) he makes unnecessary comments about my weight and my long hair (I'm a man) saying that I should go to the gym because of my weight, cut my hair etc, advising my father (because of knowing my father 20 years ago) shortly after that, the Doctor kicked me out of the room, closed the door and kept saying things about me to my father in secret, along with that, I was treated with ill will and arrogance during the exams by Doctor Rui, no I don't even need to say that my father and I left there so I won't be returning anytime soon. NOTE: I went on my birthday

(Translated by Google) The service at the new sale unit is terrible! I do not recommend EVER!! They left my father, a 70-year-old man waiting more than 50 minutes after the time he was scheduled for and when I tried to find out why at the reception the attendant didn't even have the manners to look us in the face... in addition to treating us extremely badly, saying that we were lucky to have him fitted so he had to wait. The moment we called, no one warned us that we would be fitted and even if they did, no one leaves the house to look for a hospital to walk around! Lack of respect for patients (Original) O atendimento na unidade venda nova é péssimo! Não indico NUNCA!! Deixaram meu pai, um senhor de 70 anos esperando mais de 50 minutos após o horário que ele estava marcado e quando procurei saber o motivo na recepção a atendente não teve a educação nem de olhar na nossa cara… além de ter nos tratado extremamente mal, falando que demos a sorte de ele te sido encaixado então ele que esperasse. No momento que ligamos marcando ninguém avisou que seríamos encaixados e mesmo que avisassem, ninguém sai de casa para procurar um hospital para passear! Faltou o respeito com os pacientes

(Translated by Google) Terrible service from the new sale unit. I arrived 20 minutes before the appointment time, 20 minutes after 20 minutes had passed after the scheduled time, he did not call for the exam. When I went to speak at the reception I got a bad response from the attendant. Note: I arrived earlier to advance precisely the release of the health plan. And unity with many people. (Original) Péssimo atendimento da unidade venda nova. Cheguei com 20 minutos de antecedência do horário da consulta, 20 após ter passado 20 minutos após o horário marcado não chamou para o realizar o exame. Quando fui falar na recepção tive uma mau resposta da atendente. Obs: cheguei mais cedo para adiantar justamente a liberação do plano de saúde. E a unidade com muitas pessoas.

(Translated by Google) Rui Marinho's attendants don't know whether the doctors are in the office or not, I and 4 other patients who went through this situation have been Rui Marinho's customers for a long time. We've been waiting for over an hour and nothing. After discovering from another patient that the doctor: Felipe Rui Marinho, was at the clinic, returning to the attendants and questioning the fact that he had just discovered the same, he said that the doctor: Felipe Rui Marinho would not attend to me. I made this complaint just to make it, because the doctor's last name bears the name of the clinic, which in fact will not solve anything. (Original) Os atendentes do Rui Marinho não sabem informar se os médicos estão ou não no consultório, eu e mais 4 pacientes que passamos por essa situação são clientes do Rui Marinho há um bom tempo. Nós ficamos esperando a mais de 1 hora e nada. Após descobrir por um outro paciente que o doutor: Felipe Rui Marinho, encontrava-se na clínica, voltando para as atendentes e interpelando sobre o fato que havia acabado de descobrir a mesma disse que o doutor: Felipe Rui Marinho não iria me atender. Fiz essa reclamação apenas por fazer, pois o sobrenome do doutor leva o nome da clínica que de fato não resolverá em nada.

In all my visits to Clinics and hospitals, I have never been treated as well as at this Clinic, with humanized and excellent care. Congratulations to all the professionals; from reception to the doctor who treated me, Dr. Andre. Note: no one from this company asked me to review here on Google, I am here of my own free will.

Terrible! Having scheduled the appointment and exam in advance for my father, when we got there, we did the exams and they simply said that that day the doctor was only there to give a report, and not to consult. I explained that my father was from the countryside and that he couldn't stay. I had to go after the supervisor who intervened and asked the doctor to consult my father, as it was their mistake. This doctor, who they even said was one of the owners, treated my father with impressive unwillingness, as if he was doing a favor!! There was a lack of empathy and customer care!

First time I went to the hospital! I went to a glaucoma specialist, Dr Bruna Veloso, and from her service to the reception service in general, it was sensational. Everyone was very kind and polite.

This review is about administrative service - over the phone it takes too long, via WhatsApp they got back to me two days later. A shame. I don't know what to say about doctors' care, but based on the level of staff used to schedule appointments and exams, you can already imagine what ophthalmological care must be like.

(Translated by Google) The face-to-face service at the Rua Gonçalves Dias Unit is very good, doctors and other competent, polite and helpful professionals. However, for confirmation of appointments we are extremely bothered, with calls every hour, and there is no point in complaining or blocking the caller, as they call from several different numbers. Last time, for example, I received 16 calls in 24 hours to confirm my son's appointment, in addition to a message on whatsapp. I called the clinic asking them to stop calling me, I reinforced the request by whatsapp (I even sent the print containing all the calls received by me), and still I was bothered from hour to hour at my work. A real lack of respect! (Original) O atendimento presencial na Unidade da Rua Gonçalves dias é muito bom, médicos e demais profissionais competentes, educados e solícitos. Porém, para a confirmação das consultas somos extremamente importunados, com ligações de hora em hora, e não adianta reclamar e nem bloquear o chamador, pois eles ligam de vários números diferentes. Da última vez, por exemplo, recebi 16 ligações em 24 horas para a confirmação da consulta do meu filho, além de mensagem no whatsapp. Liguei para a clínica pedindo para pararem de me ligar, reforcei o pedido pelo whatsapp (enviei, inclusive, o print contendo todas as ligações recebidas por mim), e nem assim deixei de ser incomodada de hora em hora no meu trabalho. Uma verdadeira falta de respeito!

(Translated by Google) They would have a full grade if it wasn't for the manipulation of lens prescriptions, making you buy lenses only with them. Even a recipe that doesn't work in another optics, they will pass you on. (Original) Teriam nota total se não fosse a manipulação de receitas de lentes, fazendo com que você adquira as lentes só com eles. Até receita que não dá certo em outra ótica, vão lhe passar.

I was very well taken care of. It was punctual and they solved my problem.

The ophthalmologist's diagnosis was that my degree had not changed compared to the previous year and that I would not need to change my glasses. However, when I got home, I noticed that my grade went from 1.00 (previous year's income) to 1.75 (new income). I tried to clarify via WhatsApp and they asked me to schedule a return call. I tried to schedule a return visit and they said that the doctor would be on vacation, returning after 30 days of the consultation and that therefore I would have to undergo a new consultation to clarify this. In other words, they would have to pay again for their wrong information.

Terrible service and hours of waiting. I was only attended to when I realized that people were intentionally passing in front of me and I asked why. Even so, they treated me poorly. I don't recommend it to anyone!

I always receive very good service, congratulations to the entire team at the Rui Marinho clinic, Venda Nova branch.

(Translated by Google) Great. Difficult to be treated the way I was treated at the hospital. The whole team is to be congratulated. (Original) Excelente. Difícil ser atendido da maneira como fui atendido no hospital. Toda equipe está de parabéns.

(Translated by Google) In the two experiences I had with the hospital at the Gonçalves Dias unit, they were great, a routine consultation for a degree and a laser eye correction, a quick procedure. despite the delay in service, nothing out of the ordinary, punctuality could be improved. friendly and helpful staff, Dr André very attentive. (Original) Nas duas experiências que tive com o hospital na unidade da Gonçalves Dias, foram ótimas, uma consulta de rotina de grau e uma correção a laser nos olhos, procedimento rápido. apesar do atraso no atendimento, nada fora do normal, poderiam melhorar pontualidade. funcionários simpáticos e solícitos, Dr André muito atencioso.

(Translated by Google) Leaving the customer waiting more than 30 minutes after the scheduled time for the initial service is out of the ordinary, it seems that they are doing a favor for the customer and that he has no life and other commitments (Original) Deixar o cliente esperando mais de 30 minutos após o horário agendado para o atendimento inucial é fora do normal, parece que estão fazendo um favor para o cliente e que este não tem vida e outros compromissos

(Translated by Google) The hospital is great and well located, it has excellent professionals. (Original) O hospital é ótimo e bem localizado, tem excelentes profissionais.

(Translated by Google) Very good service, attentive professionals, a welcoming atmosphere with excellent doctors, Super indication, a differential that the hospital has and to contact to make an appointment, following up on the treatment. State-of-the-art equipment. The whole team is to be congratulated. (Original) Atendimento muito bom, profissionais atenciosos, ambiente acolhedor com excelentes médicos, Super indico, um diferencial que o hospital tem e de entrar em contato para realizar agendamento, dando seguimento ao tratamento. Equipamentos de última geração.toda equipe estão de parabéns.

(Translated by Google) Excellent service, I gained a new vision of life, Dr. Karen and Evelim were always thoughtful and careful throughout the treatment and were always helpful. I feel really welcomed both at the clinic in Gonçalves Dias and in Vilarinho. Thanks for the always wonderful girls work. (Original) Atendimento excelente, ganhei uma nova visão de vida, Dr. Karen e a Evelim sempre foram atenciosas e cuidadosas em todo o tratamento e se mostraram sempre prestativas. Me sinto acolhida de verdade tanto na clinica da Gonçalves Dias, quanto na da Vilarinho. Obrigado pela trabalho sempre maravilhoso meninas.

(Translated by Google) Excellent service. I saw an assessment below, extremely contrary to my perception. The employee Evelim always assists me with great attention, always explains everything I need, sends me the quotes and still has enormous patience with me. Unfair the report. I've been treating keratoconus for over 16 years and in all this time, I've never been treated so well, taking care to see if the lens really isn't marking at the time of the test, taking care when inserting or removing contact lenses. The concern and feedback from lens laboratories. Besides the professional resourcefulness, technical knowledge, helpfulness, empathy, speed of response and joy to attend. I also want to praise the employees Fabiana and Vanessa who always serve us quickly and with great dedication. (Original) Excelente atendimento. Vi uma avaliação abaixo, extremamente ao contrário da minha percepção. A funcionária Evelim sempre me atende com bastante atenção, sempre me explica tudo que preciso, me manda os orçamentos e ainda tem enorme paciência comigo. Injusto o relato. Faço tratamento de ceratocone há mais de 16 anos e em todo este tempo, nunca fui tão bem tratado, o cuidado de ver se realmente a lente não está marcando na hora do teste, o cuidado no momento de colocar ou retirar as lentes de contato. A preocupação e os feedbacks dos laboratórios de lentes. Fora a desenvoltura profissional, conhecimento técnico, prestatividade, empatia, rapidez de resposta e alegria pra e atender. Quero elogiar também as funcionárias Fabiana e Vanessa que sempre nos atende com rapidez e com bastante dedicação.

(Translated by Google) My experience with the hospital is the best, I was always well received by the attendants. Grade 10 ! (Original) Minha experiência com o hospital são as melhores, sempre fui bem recebido pelos atendentes. Nota 10 !

(Translated by Google) I was very well taken care of! I was surprised by the affection and dedication of the collaborators at Hospital de Olhos Dr R. Marinho. She gives reception to the office, my experience was excellent. Thank you to everyone at the Clinic ☺️ (Original) Fui muito bem atendida! Me surpreendi com o carinho e dedicação dos colaboradores do Hospital de Olhos Dr R. Marinho. Dá recepção ao consultório, a minha experiência foi excelente. Obrigada a todos da Clínica ☺️

I spent the whole afternoon trying to make an appointment. .. I've never seen anything so difficult! at the No one answers the phone, no one answers WhatsApp! terrible service!!!!!!!!