Love the store and the quality of the clothes!! HATE the staff. I have been to this store 3 times, and NONE of the staff was helpful. They act if no one is there. The manager thinks he is better than you. It seems like they look down at you. They do not greet you when you enter the store or offer to help. Every time I had to go search for someone to help me. Do not get me wrong, last time was a MONDAY night, there were 3 people at the store, but instead of helping they were chit-chatting. One thing I want to emphasize is the way the manager thinks is better than you. I believe he thought I could not afford his store, because I was on scrubs (I am a doctor) and not probably dressed to his standards. Again LOVE this brand but hate NOVI store/ staff. Message to the owner Please find better STAFF! Thank you

Very nice store. Met Emily. A very nice salesperson who helped me select flattering dresses. She fit me accurately and had me try on heels to complete the look (loved this!). I will be back for future occasions!!!

I left this store today very frustrated and disappointed. I tried to process a return of a blouse that was rejected, and the reason given by the Store Manager was that the bar code tag was not attached to the blouse, even though the tag was there in the bag and clearly the blouse was never used (check photos). I ordered the item online, while I was trying on the tag might have felt off, or possibly came already de-attached due to transport, but those circumstances absolutely didn’t matter, the Store Manager immediately rejected my return. I felt like my honesty was questioned on that moment and that is unacceptable. I rarely publish complains in the internet but in this case people should know that if you order something online from WHBM and the tag gets misplaced from the clothe this store will reject your return regardless of how unfair that it. I’ve been a customer for about 3 years and constantly buy their clothes online and sometimes they don’t fit, I was always able to return or exchange them by the right size in this store by other employees in the past. Today after this unpleasant experience I decided I’m no longer a customer of WHBM from today on, I’m not upset about the U$60 non refund, it’s about the lack of common sense and how I was mistreated today.

I love this store. But I have one problem with this store, There is a order women with light brown hair and wears glasses, that needs to be alittle kinder to her patrons, or at least greet them when they walk in. I was there on Sunday, she was nice that day.. But I do enjoy shopping at the store.

I love WHBM clothing, only issue is purchasing online. Sizes are all over the place, resulting in returns and exchanges. 12 Oaks WHBM is inconvenienced by this process, making online shopping even worse. Laurel Park WHBM is an Absolute Joy. Unfortunately you can not do all your shopping in store because they are not able to carry the extensive inventory. Be kinder 12 Oaks!

I bought a top and waited to wear it. I wore it once, went to wash it in a lingerie bag and hung it up to dry even though directions said machine washable. My top is completely ruined. I went to return it. White house black market will not return it, they will not exchange it, they will not refund me my money and when I asked them to throw it out they said they can't even throw it out in their garbage can in their store that I have to take it into the hall in the mall! Terrible return policy. No exceptions. Even for loyal customers. No customer courtesy. Bad management by Amanda. I will no longer be shopping there and neither should you!

Stopped in today with returns. Sales associate was very bothered by this. Super rude and made me feel like Julia Roberts in Pretty Woman. Sorry, it was raining and I'm on vacation so I didn't dress up to please you. It's Novi, not Rodeo Drive LOL

I've had nothing but good experiences at this store. They are the only brand of jeans I buy. Every time I have come my sales associate has been very friendly and helpful. I tried to buy jeans on line today and couldn't get my style or size so I called the store and Lorina (spelling wrong) looked up all the stores in the area to see if they had the jeans (did not) then was able to order them for me and have them sent to my home.