2/5 Dan O. 8 months ago on Google • 253 reviews
Food
was
ok
and
the
price
was
very
reasonable
at
25,000/dish
and
5,000/drink,
however,
the
customer
service
was
completely
awful.
Our
server
explained
that
there’s
one
dish
which
can
be
ordered
either
spicy,
medium
spicy,
or
not
spicy.
I
ordered
medium
spicy
and
pointed
to
the
fridge
as
I
asked
for
a
bottled
drink.
Our
server
brought
our
food
right
away
but
had
forgotten
my
drink,
which
wasn’t
a
big
deal,
I
reminded
her
and
she
quickly
went
and
brought
it
to
me.
My
wife
had
ordered
her
food
not
spicy
but
was
served
food
that
was
quite
spicy.
After
calling
our
server
over
to
explain
that
her
food
was
too
spicy,
the
server
kept
responding
“no,
it’s
not
spicy,
it’s
not
spicy.”
I
know
that
spice
levels
can
be
subjective,
but
don’t
offer
a
“not
spicy”
option
when
it
is,
in
fact,
spicy,
and
then
argue
with
guests
while
trying
to
convince
them
otherwise.
After
my
wife
repeated
several
times
that
the
dish
was
too
spicy
and
that
maybe
she’d
been
mistakenly
given
a
spicier
dish
than
she’d
ordered,
our
server
walked
over
to
the
kitchen
and
was
having
a
conversation
with
the
kitchen
staff,
but
left
us
hanging
on
what
the
resolution
was.
She
stood
chatting
with
the
kitchen
staff
for
a
moment
and
then
returned
to
her
duties
clearing
other
tables,
without
coming
back
to
say
anything
to
us.
For
a
moment,
we
thought
maybe
they’d
made
a
mistake
and
that
they’d
bring
out
a
new
plate
that
wasn’t
spicy,
but
our
server
didn’t
have
the
presence
of
mind
to
return
to
us
to
close
the
loop.
When
we
were
leaving,
we
stood
at
the
front
counter
waiting
to
get
the
attention
of
the
woman
sitting
there
so
that
we
could
pay
our
bill,
but
she
was
too
busy
chatting
with
the
other
women
to
notice
that
she
had
customers
waiting
to
pay.
This
normally
wouldn’t
be
a
big
deal
on
its
own,
but
after
feeling
annoyed
with
our
service
up
into
that
point,
it
felt
extra
annoying
to
have
to
interrupt
the
cashier’s
conversation
just
to
pay
our
bill
-
it
should
also
be
noted
that
our
bill
was
60,000
rupiah,
we
handed
over
a
100,000
rupiah
bill,
and
the
cashier
didn’t
have
small
enough
bills
to
make
proper
change
for
us.
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