1/5 Kim N. 2 years ago on Google
Date:
Friday,
27
January
2022,
21:40.
After
coming
to
Kazamaty
several
times
in
the
last
few
years
with
average
results,
I
had
an
experience
this
evening
that
was
an
example
of
terrible
customer
service.
We
came
in
and
sat
ourselves.
The
bartender
came
and
asked
us
to
leave,
not
in
a
hostile
manner,
but
not
friendly
either--just
neutral.
He
said
that
they
were
closed,
even
though
there
were
about
10
people
left
in
there
eating
and
drinking
still.
We
got
up
to
leave
when
the
waiter
came,
gave
us
menus,
and
told
us
that
it
wasn't
too
late,
but
that
we
could
only
order
soups
and
drinks--that
the
restaurant
kitchen
was
already
closed.
We
thought
OK,
this
would
be
alright.
As
we
sat
down
again,
the
bartender
came
and
actually
said,
"Did
I
NOT
tell
you
that
we
were
closed?
Did
you
not
understand?"
Are
you
kidding
me?
How
many
restaurant
staff
are
allowed
to
talk
like
that
to
customers?
We
were
dumbfounded,
and
replied
that
the
waiter
told
us
that
we
could
stay
for
drinks.
The
bartender
said
that
there
must
have
been
a
misunderstanding
and
that
we
had
to
leave
immediately
(remember,
there
were
still
10
patrons
there
finishing
and
it
would
take
at
least
20-30
minutes
for
them
to
conclude).
From
where
I
am,
treating
customers
like
this
is
detrimental
to
repeat
business.
An
esteemed
establishment
tries
to
make
as
much
money
as
it
can
by
being
flexible--in
our
case,
we
could
have
finished
our
drinks
in
time
with
the
other
clients,
and
no
one
would
have
been
impacted.
At
the
least,
if
the
restaurant
staff
could
not
serve
us,
they
MUST
have
the
basic
courtesy
to
POLITELY
tell
the
customers
that
service
was
closed.
Neither
positive
decision
was
made
by
the
bartender,
and
being
repeat
customers
of
Kazamaty,
we
will
NEVER
come
back
and
we
will
tell
all
of
our
friends
about
this
incident
(many
business
leaders
and
government
officials
in
Nysa,
including
officers
of
the
court
system).
I
do
sincerely
hope
that
the
owners
of
this
restaurant
read
this
and
train
their
staff
on
customer
service
skills
to
prevent
others
from
experiencing
what
we
experienced.
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