Spent 3 nights here. Requested to have room service and fresh sheets. They came and spruced up the room...BUT...DID NOT PUT FRESH SHEETS ON THE BED. Before i left my room, I took an ink pen and put a mark on the sheets to make sure they were changed. When I got back to the hotel later that night, the same sheets were STILL on the bed. They tried to be slick and flip the sheet over/inside out. Then, straighten the blanket up. Housekeeping is nasty and lazy. How dare you. There was no soap in the room and there was no tissue in the bathroom when I arrived the very first day. I had to call down to the front desk to get tissue. Her reply was 'come get it'. The tub was stopped up. You can't take a shower without turning the water off every 10 seconds to let the water drain out. Their reply to that was ' we have a slow draining system'. As if that's normal and supposed to be that way. There are no microwaves in the bedrooms. The lady at the front desk says you have to come all the way down to the lobby to use the microwave. Breakfast is $20 per person. I didn't even waste my time/money on the breakfast. I most definitely DO NOT RECOMMEND THE PLACE.

Do not stay here. As a Hilton Honors member this is the worst experience I’ve had by far at any Hilton (or otherwise) property: 1.) Checked in for a two night stay without issue. When I returned back after a long day of work on the second night my key cards didn’t work. The front desk checked my ID and issued new cards. When I finally got to my room, I walked in to other people sleeping. I’m sure they weren’t happy either. 2.) Went back to speak to a manager and there was not one on duty. The front desk agent told me they checked me out of my room and moved my stuff without notice. Apparently my reservation was two separate 1 night stays even thought it was a corporate travel reservation. Another guest needed 2 beds. No apology, no offer to even understand why I’d be upset. Eventually they got a manager on the phone from home who refused to speak with me. 3.) Waking up the next morning my rental car was surrounded by glass. 8 truckes were broken into overnight.

BEWARE OAK LAWN HILTON!!!! Before I get into my most recent stay at the Hilton Oak Lawn, let me preface it by saying I have stayed at this property 3 times in the last year and I have had no issues the first two times… This last time was ATROCIOUS!!!!! I will not be staying here anymore!!! After a few annoying interactions trying to get towels, being hung up on, etc…. I Went to close the curtains, they LITERALLY fell off the wall. The whole wall mount and everything. I was lucky I was not injured!!! Called maintenance, they came quickly and were very efficient and polite. Then…. I got my bill…. There was a charge for their restaurant, Whitneys, which we did not make. I contacted corporate, they opened a case and said someone would contact me. Nobody did (48 hours later) I contacted them again, they said someone from the hotel called me… They DID NOT! They advised I call the hotel and speak to a manager. I called and spoke to the assistant Manager, Francisco, I think was his name… He assured me that the Gen Manager would call me by the next day. It has been two days, NOTHING. He claimed that they verify all restaurant charges because this was apparently signed for by someone and billed to my room, but they have yet to send me a copy of the signature and it was ABSOLUTELY not me that made this charge—very concerning. I contacted corporate again, they said it all needs to be handled at the hotel, but NOBODY will call or email me…. Corporate advised I dispute with my bank, which I intend to. I was never offered Points, compensation, NOTHING for basically stealing from me!!!!! I am very disappointed in Hilton and especially this property!!!

Overall I would not recommend this place unless you have too much money to spend for an average service. Do not go by the name of Hilton brand or the looks of the building. They do not have microwave inside the rooms. They have one on top floor which was so bad and nasty that you would never use it. They have one at the front desk but so inconvenient since the elevator system sucks. No soap bars in the sink. The commode is positioned in such a way that you can’t even sit properly 🤦🏻‍♂️. The front desk guy was not helpful. Even after paying around $200 per night, the guy told me that break fast was not included, it didn’t look great anyway. They have free parking there though.

The hotel services are great. The Staff is very friendly. Jamal at the front desk was so helpful and welcoming provided excellent services. The room was really clean and well organized. Happy to be here. I will stay here every time I visit Chicago. Highly recommend for location and rates as well.

The rooms are updated and clean. The hotel bar and restaurant have nice decor and give a cozy appearance. However, with the slots located in the lobby, I felt like there were lots of non guests hanging out. Thankfully, they require key cards to access the levels on the elevator. I also heard a plane go by a few times throughout the night.

This was the host venue of my 30th wedding anniversary. Loved it!! The rooms are modern and beautiful, the banquet room was spectacular and the food surpassed that usual boring banquet food. Let's face it, the classic circular design was an added bonus.

I just got here but it's nice. The staff have been great, I appreciate their help and kindness in getting checked in and serving dinner. Room is clean and actually quite nice too. Would definitely recommend to anyone passing through needing a place to stay

Does NOT live up to the Hilton name! Dirty and unsafe after dark. Ice machines broken, coffee machine in room broken. Air conditioning could not keep room cool. No black out drapes. Maid came barreling in even though I had the privacy sign on door! All around a VERY BAD experience. Never again. I will not be using my Hilton Honors program ever again. We'll see how the Marriott chain works out from here on.

Very disappointed. Booked an overnight as a fun getaway for our family to swim. Confirmed with the hotel that the pool was open before booking. Kids had a great time swimming the day we arrived and we planned on getting one last swim in before check-out the next morning when we were advised the pool was closed that morning until after checkout. It looked like the pool had been reserved as there were 3 people swimming.... this could have been helpful information to share when I had called as we would've picked another date when the hotel amenities would have been available for us . Also the staff at the front desk are not friendly, they could use a basic course in how to welcome guests. The staff working the restaurant were wonderful and were the best part of our stay. Also the rooms are underwhelming- fridge wasn't cold, toilet tank had visible mold and shower grout was dirty. Overall we will not be staying again.

Francisco Gayton, the Assistant General Manager, was not very accommodating to helo with room selection...even after the room that my wife had selected/checked in for was given to another guest. We checked in at 5pm and he offered us a room on a lower floor, that room was not even ready! His attitude was that of I was bothering him and being a pest because I requested better treatment and to be serviced better. My wife ended up canceling our reservation and he authorized her refund of 203,000 points & $243 paid to secure the room. After searching around and seeing that there were not other Hilton brand rooms available in the area, I booked a room in the hotel because the Oak Lawn Hilton was the host hotel for the business event that I was in town for and it was also anticipated to be sold out for the weekend. Since there was MAYBE three rooms left, I saw that a standard room was available for 150,000 for our 3 day stay. Francisco told us that the King City View room that was canceled was the same as the standard room and all of the King-bed rooms are the all the same...it's just that higher rates are charged because King City View sounds better than Standard King rooms. He was NOT very friendly and he set our stay off to a bad start. I only booked the stay because there were no other hotels in the area. I complained to the front desk daily about the poor accommodations and how unhappy my stay was. Upon check out, I called Hilton Guest Services to tell them of my repugnant stay. I was told that Francisco added a note to my account to saying to not give me a refund. That is ABHORRENT to treat a Diamond, a Gold, or any guest in such manner. We spend our hard earned money and points to be treated with respect and dignity, the Oak Lawn Hilton epically failed!! There was no clear parking space for Diamond Members.

We arrived late on Friday night and Jessie was working the front desk and he did a great job of getting us checked in without any issues. He recognized me as a Hilton Honors guest and he immediately told me about the hotel restaurant, bar and other features. This hotel had plenty of free parking and it is great shape. The food in the restaurant was reasonably priced with a great selection. There is a nice fitness center and indoor pool. Our room had a fridge which came in handy. the beds and pillows were comfy and there was plenty of space in our room. The ice machine is on all of the even floors. We were on the 1st floor so we had to walk up to the 2nd floor to get our ice. The room does not have a microwave but there is a microwave downstairs in the snack area that we used to warm up our food when needed. This hotel has everything you need. There's also a nice breakfast spot too in this hotel for your bagels, fruits, juices, coffees, and other items. This hotel was better than I expected and the service was great!

As a Diamond member I was disappointed by the room. I do not have high standards, but do expert the room to be cleaned. There was a hair tie left on the counter and my bed had a strong smell of urine. I moved to the other bed in the room, but couldn't help but feel disappointed and disgusted. Had I not gotten in so late, I would have called down to change rooms. Overall, the front desk was outstanding and so was the late night crew (and the food) at the restaurant. I will not be returning.

I have been a Hilton Honors member since 2007. My experience at the Hilton Chicago/Oak Lawn, was the worst hotel experience I have had in all those years. 1. I was attending a funeral and checked in on 11/16/2023. Some sort of repair was just completed, I assume it was the toilet 2. 11/16 we experienced the first toilet leak and first failed repair 3. 11/17 the second toilet leak and second failed repair. Maintenance used all our clean towels to clean up the leak 4. 11/17 the THIRD toilet leak occurred after 11 P.M. No maintenance was available and no other rooms were available. I had to go to the lobby in my pajamas to use the bathroom facilities 5. Multiple requests for housekeeping were made before we received housekeeping services 6. Multiple requests were made for clean towels after maintenance used all our clean towels to clean up the leaks A working toilet should be an expectation at a Hilton hotel, not an unachievable goal. The assistant general manager, Francisco Gaytan, showed very little interest in “making it right.” He said the best he could offer me was $50 toward a stay at the Oak Lawn location. I will never stay there again, so that is clearly an unacceptable resolution.

This is a nice hotel that offers a pleasant stay with clean rooms and comfortable beds. The building itself is eye-catching from the street and they light it up really pretty at night. Staff is very friendly and responsive. Rooms could use just a little bit of TLC and attention to detail here and there. They come equipped with a fridge and shower but not a bathtub. Most of the rooms connect to another room and my neighbors were super loud well into the late evening. Room locks use secure NFC keys so they cannot be easily hacked.

I was here unexpectedly to assist my nieces on the affairs of their father that recently passed. I can't sleep at night so I came downstairs. I had the opportunity to meet Lola the Night Auditor. She expressed her condolences to me and my family. Her warmth and genuine concern was remarkable. She stated anything she could do to make my stay more enjoyable just to let her know. She was the gold standard of excellence customer service. More employees should take her lead.

I needed to stay as an emergency! Upon an arrival, there was an unwelcoming sign stating NO PETS, NO PARTIES, NO LIQUOR, NO CELEBRATIONS ! Basically, no vacationing! Hotels are supposed to be fun or relaxing ! The staff seems to have wrong idea! This hotel has no theme ! I’ve stayed here before but it definitely has gone to the waist side. I from in town and I would recommend this only for the indoor pool. Also , apparently they are strict on that as well! Last visit for me !!! Also, they distributed toilet paper and towels like we were prisoners!! I should not have to call for sheets, towels, toilet paper. Also , some of the housekeepers don’t speak English and she refused to clean my bathroom/bathtub. I am disabled. This hotel needs a revamp!!! ! As I went to the lobby to complain, there was a line of people waiting to check in. I waited patiently, then I finally was able to try to resolve some issues. I then discovered that I was unaware of the credit my diamond status awarded me credits for free meals . The manager refused to accommodate for the missed, unused meals although no one mentioned the perk at check in. She said it was my responsibility. I now understand why the bar and restaurant stayed empty the whole week. As I went to the empty bar, the Spanish speaking bartender blasted Spanish music . He turned it up to out drown our conversation. We were 3 of 5 people in the bar . We couldn’t have any conversations . Also, the waiter asked if we wanted our food to go, not for here or to go. We had clothes on, trying to sit comfortable, but felt like he accommodated himself and two other staff members. My family speaks ENGLISH!!! This is a Saturday night in a bar and he didn’t offer any drinks. No patrons ! As a if that wasn’t enough, I witnessed the “night manager “ Tamiyah run a family that booked two hotel rooms out of the kitchen while they served ice cream and cake to a small group of 7 year olds!!!’ She rudely began to spray some cleaning solution on the table while the children were still eating. Then consequently turned off the lights. The dining room and bar remained empty! Hilton needs to start fire folks . As I type , the staff are the only occupants of the bar

Shuttle driver pleasant and friendly. Hotel is very nice. The room was clean and quite large. I went to the bar area for dinner, it took over an hour but they said it was busy. It was hot and tasty when i got it but I wasn't happy with the portion for the price. 2 piece fish and fries . For the wait they did comp my beverage . Breakfast buffet was so delicious .Friendly staff , very very nice hotel .

Huge shout out to front desk Irene! Five star all the way around. She had her hands full with other guests when we arrived. She handled everything very professionally. Our check in was seamless and our room is amazing. Arrived just in time to catch an eye catching sunset. Just wow! Aaron in the lounge/bar also deserves a shout out - the bar area was very busy yet he was attentive, has a great personality, and delivered 5 star service.

We enjoyed our stay! Comfortable beds and pillows, nice helpful staff, great breakfast, quiet room, even the shampoo, conditioner and body wash was great!

The staff is very polite and professional. You will not be disappointed with cleanliness and the bed is so comfortable! I only have two negative comments but would not let them keep me from staying here again: I won at a slot machine and front desk didn't know how I could redeem voucher. The rooms don't have a microwave. The only way I could heat up food was at the cantina by front desk. And it was in French! Don't let that stop you though. Great place!

All I can say is thst I am so disappointed with the poor quality Hilton has become. I was charged almost $280 a night for a terrible room. The staff at the front desk are very rude and don't know what basic customer service is. I was shocked to see how outdated the room were. I don't think they have been updated since the early 2000s. The wallpaper is peeling off, the curtains are stained, the bathroom is tiny. They no longer offer personal toiletries, instead they have bulk bottles hanging on the walls which is extremely unsanitary (anyone could alter the contents). The plumbing was messed up (toilet leaking and super loud when it flushes, and the hot and cold are switched. The carpet was stained, they had an outdated coffee machine from the 90s and basic amenities were not available. The kicker was that they only clean the room every 4 days but don't provide enough toiletries, trash cans or towels for that duration. Only one microwave in the entire hotel and no place to fill up water. I paid extra for "the view", but the windows were so dirty you couldn't see much. Having stayed at multiple Hilton hotels internationally I was extremely disappointed by this place. This at best is a 2 star hotel. Hilton is trying to save a few dollars and they have compromised their name and quality. This is the last time I will be staying with Hilton.

This hotel needs a heavy duty cleaning. There is mold in around the tubs. The fridge and the microwave in the lobby area were filthy. The staff was nice.

The restaurant and bar were great. The food was very good. The rooms were nice as well. Very attentive staff. The free shuttle to the airport is a huge convenience. Excellent conference center/hotel combination.

Be aware with these guys, they are very poor in service. Receptionist are very rude, these guys do not have any staff, no housekeeping, no room cleaning, that too being shameless and rude. We asked for the room clean up, and they did not do that at all. When we checked at the reception next day, they said, they needs 24 hrs notice and they did not do it again.

The prices for this room was way too much. They do not offer any room service we had to go to the desk to ask for clean towels and wash cloths, for the price we thought they would offer free breakfast but they do not. we asked if we could split the payment of the weekend stay on two different credit cards and we were told that this was fine. they took half off of one card with incidentals and another half off the other card plus an additional full payment off of the second card. This turned out to be about $1,500.00 for a weekend stay at this hotel. we called to have it corrected and customer service had us on the phone for twenty minutes they never corrected the problem and then disconnected us. we contacted another customer service who told us there was nothing she could do for us and to call back the next day . we spoke to the general manager " Fransico" who was very apologetic but still hurried us off the phone. He was able to help us but offered us nothing for our troubles. I'm a long time customer of the hilton and I bring many guest with me in many parts of the US I was very disappointed that this matter wasn't handled with more care. DLee

The room is nice! I'm here for work and staying 4 days 3 nights. For my longer stay I would have hoped for more a kitchen style or at least a microwave. They do have one down by the service desk. The bar and food was great! Loved the pizza!

If we could give ten stars for the dining staff and location, we would. ZERO stars for everything else. We flew in for a special family event and strands of hair in the bathroom that I assumed was probably from housekeeping but we found pubic hairs in the tub which made us believe the room hadn’t been cleaned at all. We went to Walmart and purchased cleaning products to sanitize the bathroom and room ourselves( I took pictures and videos). Front desk staff was made aware and advised us that she’d leave a note and that housekeeping would clean the room the next day. Housekeeping did not. We also noticed what looks like water damage near the windows and there were water spots on the bathroom ceiling. I’m extremely disappointed in this particular Hilton and most likely will never book a reservation with the hotels again.

Furniture was beat up. Hotel is dated. Beds were very comfortable. Bathrooms could have been better cleaned. For the price it's terrible. I would expect a little more from Hilton. But, I slept well and was a block away from where I needed to be.

If you like them stealing money from you this is the place to go. Stayed here for work, company sent the authorization form to charge the room on their card. Arrived and they claimed they didn’t receive it, even though I was copied onto the authorization and knew it was sent. They ended up getting it the next morning but because I needed to use my personal card to check in, they put the room balance on the company card and held $200 in incidentals on my personal card. Was told it would be refunded at check out. A week later nothing. Called and they said it could take up to 10 business days to refund. Ok. 10 days later and nothing. Called early this morning and was told all the managers were in a meeting and they would call me back. 4 hours passed and nothing. Called again. No manager available. Called again 2 hours later. Was told that the managers were busy dealing with more important matters and they would call back if they had time. I’m sorry but my money not being returned by the date specified is a big deal. And the fact that nobody seems to care to look into this is absurd. I would expect more from a big name like Hilton. Customer service was great while I was there, but it seems that once they take money and don’t return it they just don’t give a care anymore.

There are no microwaves in the rooms. The guest services desk isn't helpful. They will leave you hanging with the dumbest expression on their face when you ask for assistance or ask why they didn't get back to you!! No, thank you!!!!! I am filing a complaint with HILTON regarding my stay

I paid $180 for one night. I won't be coming back. Did not have a good experience. I was at the hotel visiting family and decided to book a room for the night. I was going to book it online, however, since I was there I booked it at the front desk. The prices online seemed to match the prices at the front desk. I saw online that breakfast was included so I assumed I was paying the price for breakfast since it matched it online. Once in my room, I called the front desk to make sure breakfast was included and the lady said it was not. It would be an extra $20 per person. I thought I was booking a room that included breakfast since it said that online. The front desk associate did not mention anything like that. She didn't even ask if I wanted that option for me to even know there was a difference. I was very upset, especially when I found out the breakfast option was only $20 extra when booked with the room and it included everyone in the room instead of being $20 per person. The room was also not clean and the sheets were not put on correctly.

Oak Lawn Hilton is the best, one of the guys in the bar Armando was great, professional and patient. Great dude.. also his side kick Aaron kept our party full with drinks and food.. Great Experience…. 10stars guys..

I truly enjoy my time at this hotel. The rates are reasonable and the rooms are very nice. The staff is always courteous and respectful. The breakfast is great and the bar is good as well. A++++ service and facility.

My husband and I shared a room here for one night. We were in town for a funeral. The hotel was okay, clean and everybody was very helpful but it was extremely expensive. My husband and I had lunch and stayed for a few drinks until everybody else in our party could get there. When my husband got the bill, it was $190. That was more than our room cost. It's absolutely ridiculous to charge $12 for one drink. Had me known, it would have gotten our own liquor and drank in our room. Very disappointed. Plus they added a 27% gratuity to the bill. Wow. I don't mind tipping at all but I would rather do it per drink or at the end of our bill in cash. Probably won't be back.

This is the worst Hilton I’ve stayed in. Unbelievable that this is a Hilton. Shower tub clogged two days despite informing staff. They do not clean daily or take out trash unless third day. Despite asking for cleaning, came back to room to trash and no new towels. Maintenance man had to bring me new towels at night and take out trash.

We used the Hilton in Oak Lawn for our hotel block for a wedding. They gave us a good price with a fair contract where we didn’t feel at risk of being held liable for unbooked rooms. Our contact, Anne, responded to any email very quickly and made the planning process great. The only criticism would be of the front desk. For helping the hotel have a fully booked weekend with 20 rooms in our block, was a bit surprised at the lack of attention for things like requesting housekeeping… we were told it wasn’t available that since we hadn’t been there for three nights yet… what?! Also, the sign in the hotel says there’s a restaurant open for lunch, but that’s not accurate.

We enjoyed a 70th Birthday party for my brother-in-law and it was simply Amazing! The food is excellent and the accommodations were as well! No complaints! 10 stars! Check out the pictures!

Toilet was filthy when I checked in...I didn't have time to alert staff because I had to get dressed for an event, so I cleaned myself. Otherwise the room was pretty clean. I loved the 2 stinks and mirrors - nice touch and convenient. Slot machines downstairs is a GREAT idea! Location is good.

The overall hotel was beautiful and clean. Staff was friendly and helpful. If you're having a wedding or big event here be sure to talk to someone on charge of the beer/liquor. They have ran out before.

The Oak Lawn Hilton is a great place to stay if you can swallow the price. The building has been around forever, but the rooms and amenities are updated. Comfortable stay but noticeable stains/cracks in some rooms.

We stayed for 3 nights during Memorial Day weekend and it was excellent. The staff were great and made us feel like we were home. The room was comfortable, clean and quiet. We will definitely stay here again.

Hotel room was clean and everything worked. It was also quiet and the ice machine worked. The service was good and courteous.

There were a few issues but they straightened them out immediately! The service was decent, the courtesy was accommodating, and they clean. Thank you guys for the great hospitality.

Very good contact-less check in and check out with the app. Great room. Very clean. Not enough glasses and cups for 3 in the room as reserved but enough towels. I did find the toilet too close on either side for comfort as it was stuck between the glass shower wall and the side of the sink vanity. The toilets are all very low and the sinks very high. At 5'3" it was an odd experience.

$200 for 1 night king size bed on 95th & Cicero. 🙄 But the hotel is Avg nothing special about it at all and definitely not worth 200 per night. Unless you have a friend flying in from midway. Then it's the best hotel in the area

Enjoyed the hotel, but changes in housekeeping were not communicated to us because we checked in via the app. Apparently they only tell those who check in via the front desk, despite the availability and ease of app check-in. Even when we came down to get a second key the next morning, they did not inform us of the changes, despite being told we had checked in via the app. It was not until the second day, when questioning the lack of housekeeping services, that we found out the changes. When I suggested they also put the notice they provide in person in the rooms for those who check in via the app, I was told they don't do that and would not be doing that. Really unfortunate that the communication of changes was not provided to all guests by design, especially when the guests missing these notices are actually using the Hilton app.

Great staff and room size with plenty of lighting to work with. The food is good and you get plenty of it for the price. Enjoy staying there.

This hotel is very nice. It's clean and has great facilities such as bar, restaurant, bakery and bike hire. The staff are kind and helpful for they let us check in to our room earlier .

So far, my stay in the Hilton has been very pleasant. Diana Mena and Greg Ferguson have been very helpful and accommodating. Staff in the bar area are friendly as well. I enjoy the gym too, it is clean. I recommend this hotel.

This was my 3rd or 4th time staying at this Hilton. Things have actually changed for the worse. The type of local visitors are making it hard to rest and enjoy a stay. I was there for my mother's funeral and I certainly didn't want loud nights from a child's birthday slumber party. The restaurant was nothing like I could recall from my last stay in 2019. The food was not very good. I could only think "that poor salmon". The bar tender was very friendly either. The rest of the staff was just fine. I definitely believe the bar tender needs sensitivity training. I won't discuss the situation any further.

Best check in experience. Jamal was fantastic and made my check in process extremely easy. He gave great food recommendations, including the on-site restaurant. The ladies in the morning were great as well, and the sales manager even took a moment to compliment my shoes. Everybody was dressed nice, they smiled and greeted you, and I just can’t praise everyone enough. My visit was to bury my grandfather, so to have such great customer service during this time made my stay even better.

I had my first Women Conference here at the Hilton Oaklawn / Chicago location and no matter the problem the management worked it out! The catering staff was super excellent and Sue was the Catering manager for our event! Beautiful spirited individual! Because it was geared to women they tried hard to give us a great female staff presence and we truly appreciated it so much! Tom and Greg were the best Hilton Hotel mangers you could ask for! Greg even started cleaning & inspecting rooms to assist in getting our ladies in their rooms in a timely fashion! We fell in love with him! Our Catering agent Anne did her absolute best to prepare the mangers and give us what we needed when we booked the location! The conference food was delicious and beautifully prepared! Javier the custodial engineer went above and beyond! I definitely recommend this location if it’s your first time so that you have a supportive hotel staff who cares!

Guess what - there's no pandemic at the Hilton Oak Lawn! At least, you wouldn't know it by walking in. Staff don't wear masks and don't enforce mask-wearing among guests, despite signage everywhere stating that masks are required by Cook County AND by Hilton. I saw exactly ONE person at the front desk wearing a mask during my whole 2-night stay. If you care about pandemic precautions, stay far away. They might say they require masks but it's clear that no-one at this hotel takes the pandemic seriously.

From the front desk to the shuttle drivers; what an amazing staff. Shuttle to and from airport was on time. On the way back, James, our driver asked if we wanted to stop and get food..(who does that anymore??) Clean rooms...quiet..no place we are going to stay ever again when flying out of Midway. Well done!

Had to travel for family emergency, Darrell provided exceptional service, very personable and professional. Jazz with the front desk was also helpful and very professional. It makes a difference when you are greeted warmly and feel welcome. Hilton should recognize the staff

Booked a room for a trip. Decided not to stay because of the crime in Oak Lawn. Hotel happily canceled my reservation without mentioning they wouldn’t refund the room. I called to cancel less than 24 hours after booking and now I’m out over $300 because the policy only mentions rooms being canceled 4 days prior to check-in. I booked the room 3 days in advance so the policy didn’t apply to begin with. Now I’m stuck fighting the hotel over a canceled room. Prioritizing my personal safety over convenience should never cost a person hundreds of dollars. That’s unacceptable

The front office people were extremely nice and professional. The check-in process was easy and quick. The hotel room was another story. The bathroom was extremely small and it was dirty. There were water stains in various places in the room as well as the hotel. The beds were comfortable, and the pillows were great. There was very little control of the air in the room. It was very warm, and we could not set the thermostat to a cooler setting. I don't know if there was smoking allowed in the rooms, but we smelled smoke through the night during our two days at this hotel. For the price point, I would have expected much better. You have to request to have your room cleaned if you are staying less than four days. This is a major problem because the trash cans are tiny in the bathroom and the living area. The TV is antiquated and should give you the ability to stream your shows. This is standard at most hotels with this price point.

Amber went above and beyond! She got me the perfect room even though the hotel was super busy and made it a point to accommodate me. Without her I would’ve gone to a different hotel. Thanks so much Hilton! And thanks to amber for making my stay that much better.

I’m giving the staff a 5 star review! Kenya, Justin, Star, Dawn, Precious and everyone else were incredibly helpful during our stay! Kenya pointed out that Diamond members get an meal credit per guest, no one in all our years of staying at Hilton over the past decade told us that. The staff helped make our trip better, thanks again!!

The Sunday brunch is awesome. Bottomless mimosa's. The biscuits and gravy were very good. Chicken and waffles were also excellent. Service is fast and friendly, our server kept our mimosa's filled with out asking. Highly recommend this Sunday brunch.

I was greeted warmly and looked forward to my stay. The room was clean and the elevators fairly quick. Unfortunately, the bathroom had a too-large vanity which caused anyone using the toilet to literally be wedged between the vanity and the glass shower door. And I do mean wedged. Power went out the morning of a talk I had to get ready by iPhone flashlight. I was anxious about leaving the room—would the door actually lock behind me? It’s all electronic. Not the staff’s fault, but it was a concern. I was, however, incredibly unhappy with the restaurant. I ordered the salmon with veggies. It was not good. At all. The veggies were mashed potatoes, tomatoes and a few slices of squash. Salmon was overcooked and had a thick, gelatinous “sauce” over it that did not meld with tomatoes, squash or mashed potatoes. Service was demanding and curt. I wished I had spent my money elsewhere (and did so the rest of my stay). This place only partially met the Hilton standard and I definitely expected a bit more for the price I had to pay.

Really cool hotel! Loved the shape of the rooms and the continuous hallway. Rooms are spacious and have a sink in the bathroom and also outside it. Refrigerator, microwave in the lobby. The pool area looked cool (maybe needed a little tidying)

Room was a little worn especially the bathroom walls could use some tlc but other than that, it was clean and decent for the price. Hotel is right off a major thoroughfare and parking is convenient. Front door staff was very polite and accommodating.

I had a good stay here. Quiet, and controlled. The staff were very helpful, kind and friendly. Even the cleaners. Special shout out to JAZZ and KENYA They were both very helpful and pleasant, always smiling and bring positive energy to the hotel. I look forward to returning to oak lawn!

We booked this venue to celebrate our 50th wedding anniversary and Vow Renewal. The service was outstanding! Amanda, Matt and Sue were accommodating and very organized. The food was excellent and the waitstaff polite and focused. When there was an issue, management was responsive! We had many out of town guests with transportation needs that varied. The front desk was so professional..day time, Tim, and evening, Jamal (if I can recall their names correctly). It was an unforgettable and eloquent event! I highly recommend Hilton Chicago Oaklawn,IL.

Talk several times to the hotel about an early check in for a wedding and when I got there nobody knew anything and didn't wanna let me check in. had adjoining rooms and they wanted to put me on separate floors. Exactly how do you have adjoining rooms on separate floors? The gentleman at the front desk was polite but very determined not to let me check in. Rules are rules and they follow them there no matter what they tell you on the phone. Rooms are very small. No one spoke of the continental breakfast or the lounge that opens at 4 PM. Guests should be more aware of what's available to them. $280 per room per night. Plus taxes and fees, disappointing for that kind of money.

I like this hotel but service is not above and beyond for a Hilton. Not bad, just ok. I stayed here previously and in April 2019 so familiar with it and booked 4 days/3 nights. Rooms are ok and beds are comfortable with decent comforter and sheets. Awkward bathroom but love the two sinks in and outside of the restroom. Great for more than one person getting ready. No housekeeping service can be scheduled even for a Diamond Member on request when I called down to ask. They will run you up fresh towels and such as needed. This was a more affordable option than downtown and it's a nice hotel. It is a nice hotel and I would stay here again.

We stayed here last June for a college tour. Staffs were polite and nice. I added breakfast to our stay since we're heading out very early the next day. There was a great package being offered on their website for members that included breakfast so I took it. Food was good. Parking was included with the stay, which is great. There are gym and indoor pool. I took out 2 stars because room thermostat/AC was broken. These things should be checked regularly. It took a while for it to get fixed but the technician was nice and apologetic for the long wait. Also, the linens need to be replaced because there were old stains on them and felt stiff.

The majority of the staff was extremely friendly. The overall customer service was great. There was a noise issue in the room next door. I tried calling from the phone in my room in the hotel, but the phone was broken. I called from my cell and was told someone would handle. No one said anything and when I continued to call back from my cell the front desk stopped answering. There was a woman screaming for 45 mins over loud music being played. I got no sleep and the Hilton staff did nothing to help.

From the outside looking in, very nice hotel, nice rooms. This is surface level. Upon outstay were were awoken multiple times by a moving train. I had requested upon booking to be placed on a higher floor only to have been put on floor #1. Here are picture of the garbage can in the room. I had to literally wipe everything down., Room was nice but fifty as you can see.

I tired to book with them the other day the big fat lady at the front desk that look a dinosaur had a bad attitude and was very rude. Did not give welcoming vibes at all . Not to mention she pulled out a contract that said I couldn’t bring no cake or cupcakes what type of hotel doesn’t allow cake. Overall I’d suggest get better receptionists in the front that’s how you lose business with that attitude. It was definitely not needed because I booked with them last year and I didn’t have any problems at all .