I rarely go inside but needed some $50 bills for Xmas gifts. My first attempt on 12/13, I was turned away because the 1 teller working had an issue with her terminal and it would take 15 minutes to reboot. Several people in-line with business bank deposits that needed to go in before the 4pm cut off were very frustrated and asked for another window to be open, only to be told no one was in the bank to do so. I left and returned 20 minutes later to find still only 1 teller and 4 people ahead of me, 3 with business deposits of checks, cash and wanting change for their business. I stood there for 20 more minutes waiting to be served while management decided to pull an extra teller from returning to her window, to take care of some other customers not waiting in line that needed other attention in an office setting. Finally another teller comes in and he proceeded to get the line moving and I can get out of there. BOA has chosen to recently close 2 other branches nearest me, Galt Ocean Mile And Coral Ridge. Here we are on a Friday, most likely a payday for many, holiday shoppers being adjacent to Galleria Mall and they run their business like this? In my opinion, the management needs to be replaced and more seasoned staff should be working in such a busy location.

I arrived for my 9 AM appointment as soon as the doors opened I was politely greeted and taken to my banker. Tanya was very thorough and patiently took the time explain all aspects of my account and set up the mobile app for me. The assistant manger who's name eludes me at the moment, quickly came over solved the technical issues. Very good staff on duty at this location.

Bank of America has some of the best but somewhat annoying ATMs. Very important since they have closed their drive thru at my locations and have minimal staff inside. The ATMs are great in that they dispense any denominations you want from 10s to 100s. Annoying in that it is virtually impossible to reach them without opening your car door and hanging outside your window. They seemed designed for people in pickup trucks or SUVs... way too high for mortals to reach from a car!! Also the exit lanes are narrow and bordered by low curbs-cut your turn a second too soon and these "invisible to the driver" curbs will cut your tires or scrape your rims-I have the yellow paint on my rims to prove it. These drive thrus were designed by someone who clearly never tried to drive thru one. So, the ATM is great but the drive thru experience is scary and tricky and totally unnecessarily difficult.

Outstanding attention by Mr. Jean Marc Jacqet. He was very professional and very kind.!!! Highly recommend.!!!

I received such an Awesome service from Gene. He walked me and my husband thru every step of opening an account for the first time and went the extra mile to help us with all our questions and concerns. This guy should get a raise!!

Very unpleasant experience every time I go to this location. The staff is extremely rude and with attitude, doesn't even say hi or even tries to be helpful like they don't want to be there at all.

Bankers are friendly. They have helped my friend reestablish her back acount after years of not uaing it. Always kind.

Typical B of A branch, no staff. The drive thru is across the street. The machine out front took forever.