I come here often and am satisfied with the medical treatment. However, the reception at the reception is mostly very unfriendly. I feel like I'm not wanted and often feel totally intimidated. Please change that. It cannot be the case that such an unpleasant atmosphere exists in a place where people go to show themselves to be vulnerable and seek help.

Wife called (in German) to ask when walk in patients could come. Was assured by reception that patient can come at 5:00 pm that day. I arrive at 5:02 pm and am told that no walk ins taken all day. Told to come back the next day. At anytime. It's walk in all day tomorrow she said. I come back the next day at 11 am and guess what, nope we are too full so you have to come back at 4 pm. Call wife, who speaks to very rude, eye-rolling reception, with no lucky. Reception then laughs at me, tells me to try somewhere else. I'm a sick person who has been paying the German taxes for almost a year and some receptionist is going to laugh at me??? Unbelievable. Do not go here.

(Translated by Google) Extremely unfriendly receptionist (Original) Extrem unfreundliche Sprechstundenhilfe

Exceptionally rude receptionists with an attitude problem, seriously unprofessional

Dermatology: You call in for an appointment, you get one in two weeks. You come, wait for 1.5h, Dr. Bickel comes out telling you in a rather rude manner, that he's not going to take you or other 2 paitents waiting there with you, blames the nurse and goes home half an hour before his official closing hours.

Warning: things are worse here than in any office! The ladies at reception are callous, cynical and absolutely unwilling. Even by Berlin standards, what you have to offer here is a disgrace.

(Translated by Google) first I am forced to health check, then the appointment is moved to the next quarter, then come further investigations and appointments. They're not trying to do me any good, they're looking for subscribers. (Original) erst werde ich zum Gesundheitscheck gedrängt, dann wird der Termin ins nächste Quartal verlegt, dann kommen weitere Untersuchungen und Termine. Die versuchen nicht mir was Gutes zu tun, die suchen Abonnenten.

As a matter of principle, no one here seems to be answering the phone.

Doctors from the practice Dr. Med Golseng ok, but the employees at reception are simply dissatisfied and unfriendly, even if you approach them with kindness.

(Translated by Google) Very centrally located and easily accessible by public transport. There are options for parking in the courtyard, otherwise you have to bring some time to find a parking space. Has the full range of doctors for physical to psychological complaints. (Original) Sehr zentral gelegen und gut mit dem Öffentlichen erreichbar. Es gibt glaube Möglichkeiten im Innenhof zu parken, ansonsten muss man ein bisschen Zeit mitbringen für die Parkplatzsuche. Hat die volle Spannbreite an Ärzten für physische bis psychische Beschwerden.

(Translated by Google) So far, I have only had positive experiences with the doctors in this health center. Since I've lived in Berlin, I've received professional help every time. (Original) Ich habe bislang nur positive Erfahrungen mit den Ärztinnen und Ärzten in diesem Gesundheitszentrum machen können. Mir wurde, seitdem ich in Berlin wohne, jedes Mal fachgerecht geholfen.

(Translated by Google) Miss Dr. Packi top, registration leaves a lot to be desired, often seems stressed and overwhelmed (Original) Frau Dr. Packi top, Anmeldung lässt zu wünschen übrig, wirken oft gestresst und überfordert

(Translated by Google) Dashzeveg Packi is a very courteous, caring and honest doctor. Keep it up!!! ;) PS: The times for the lunch break could be implemented in google maps, but also on the Sana website. ;) (Original) Fr. Dashzeveg Packi ist eine sehr zuvorkommende, einfuehlsame und ehrliche Aerztin. Weiter so!!! ;) PS: Die Zeiten fuer die Mittagspause koennten ruhig in google maps, aber auch auf der Sana Website implementiert werden. ;)

(Translated by Google) Practice for psychotherapy Very rude, unfortunately I cannot recommend, love where else ☹️ a shame (Original) Praxis für Psychotherapie Sehr unhöflich, ich kann leider nicht empfehlen, liebe wo anderes ☹️schade

Incredibly incompetent nurses at the general practice reception. From simple things like finding a profile on the computer to the standard question "Do I have to come fasting to have my blood drawn?" it just doesn't work. The doctors are good and flexible.

In this center they let doctors go without having found a replacement and leave patients (in delicate conditions, in my case) alone to search for alternative appointments options, while waiting that "somebody" takes over. So you don't even know who is coming afterwards. Search for something else people!

A friendly approach from the staff m.d. Patient and patients. Telephone Pre-order possible. I recommend multiple disease symptoms to a specialist doctor who is competent in diagnosis. Proper treatment of your suffering will help you get better. I have been in this polyclinic since 1976. I have been with the people who worked and still work here treated excellently. My whole family too.

I went there few minutes ago. I needed some medications and the hospital suggested me to go there. They barely speak English and the first thing they asked wasn’t even good afternoon or what happened to your arm and leg. The first thing they asked, in German, was “where is your mask””. Without mask we cannot help. “ 4 gatekeepers. All of them without mask. So the lesson in this clinic is: it doesn’t metter if you pay every month 800 euro of health insurance. If you do not have a mask we do not help you. 😘

My family doctor is on vacation, the internal affairs department is his replacement. As requested on the Internet, I called ahead to make an appointment and was told by Sister Petra that I had to come over. When I was told that I was aware of this and that I just wanted to call beforehand with a positive rapid corona test and that we can talk to each other in a human tone at 8 a.m., Sister Petra then said that I was now giving her a lecture would have. It's sad that you have to put up with something like that, I hope my family doctor will be back soon and Petra will simply find a task that she's up to. I hope the incompetence doesn't continue in the doctor's office

There are different doctors at the Sana Health Center, which is an advantage if you need to go straight to a specialist. So far I have always felt in good hands in general practice and internal medicine, but the dermatologist is a pain in the ass. Rude, rude, quick to deal with - doctors like that are the reason why I hate going to a practice. For everything else 4 stars, unfortunately the dermatologist doesn't get one.

There have been a couple of changes over the past few years and at some point it was hard to keep track of the changing medical staff, but - so far - all of the doctors in the general medicine have given me the feeling to be heard and be taken seriously when I came to them with health issues.