The worst hospital staff I ever encountered, rude, audacious and negligently violating their responsibilities : : : I arrived at the reception area of the Child Emergency Department at 7am on Monday morning after 1.5 hours traveling through heavy snow on public transport with my feverish infant. When I told the receptionists my situation they did not even bother to look at me properly and just replied "And? What's the fuss?" (in German: "Und? Was ist so schlimm daran?") I was gobsmacked. I then told them my pediatrician had advised me to go to hospital with my infant shall the fever exceed 38 degrees and that this was the case, we had been up all night from Sunday to Monday with 38.9 and my baby refusing to drink because she couldn't breathe properly. The staff interrupted me and said "I don't believe you". I said "What?" They replied "The doctor did not say that". FYI: I had been given this information in writing by my pediatrician, but I wasn’t going to start justifying myself as it became clear that this woman wasn’t there to help. I could not believe my ears. I asked her straight if she thought I’d lie, and she with an attitude said "Yes, I don't believe you.“ .Twice. She then went on asking me "Does your child have any severe illness?" - I am not a doctor, I was here to see one!! Unable to believe this rudeness and that one is treated this way when in emergency (!!) I left the room, since I wasn’t going to be helped. The staff DID NOT EVEN BOTHER TO LOOK AT MY CHILD. My head was spinning - the children hospital of Munich REFUSED to see my feverish infant. On my way out I decided to speak up about this unacceptable treatment. I went back to the receptionist and told her how inappropriate her behavior is, and that someone with this inadequate attitude should not work in a hospital - especially NOT in a children's department!! She then started to verbally attack me, so I left. I travelled all the way back to the outskirts of Munich where my pediatrician is based - by now, my sick child, crying half of the way, and me had been traveling 3.5 hours at minus temperatures through the snow and on public transport. When my pediatrician’s receptionists heard what had happened at the Schwabing clinic they seemed to be aware of the problem and asked me to also tell the doctor. I did, and found out that I apparently was not the only one of his patients who recently have been mistreated by the clinic’s staff. He agreed that this is absolutely unacceptable, said he was going to speak to the clinic’s manager and assured me that everything I did was correct - after all I had followed his instructions. I hope the Children Department sorts out this serious problem very fast as parents and children are paying the price and put at risk because of rude and audacious staff who are negligently violating their responsibilities.

My wife there right now and she call me and cry because of horrible klinikum and staff.

#Littlefeet got fever. Mostly fortysomething. His mom and I were advised by our pediatrician to bring him to the Kinderklinik Schwabing. The hospital was as we heard totally full and got no capacity but because of our involved pediatrician we got a place. Staff was and is really helpful and respectful with the little one while searching the reason for the fever. One day suddenly two Clinic Clowns came in to the room and were really funny. #Littlefeet got a ballon and was happy. I think this kind of bringing laugh and hope to all the small patients is one of the best ways to get them healthy! We are grateful for the help by the staff, doctors and nurses!

Absolute Frechheit!!! Unfreundlich bis zum geht nicht mehr. Ich kam um 3 Uhr Nacht mit meiner fieberkranken Tochter und mir wurde gesagt dass die nächsten 2 bis 3 Stunden kein Arzt da sei. Dass die Stadt München so etwas zulässt bei all den Kommentaren was hier abgegeben werden. Wo sind wir bitte gelandet????

Junior staff everywhere handling baby birth. If you are a new mother, then please come prepared. Also arrange your own food as here an exhausted mother gets one bread and some salami after going through labor.

Als Münchnerin muß ich sagen die schlechteste Klinik die es gibt immer extreme Wartezeit durch Unterbesetzung. Sehr schlecht organisiert. Warteraum extrem kalt und unbequem alte Stühle mit Kindern ist es schlimm zu warten. Diese Klinik ist leider der Beweis das das Gesundheitssystem in Deutschland am Ende ist

Hallo, wir möchten uns ganz herzlich bei dem Pflegepersonal und den Ärzten bedanken für die freundliche und fachmännische Verarztung meines Sohnes. Wir sind am Sonntagnachmittag in die Notaufnahme gekommen, aufgrund einer größeren Brandverletzung meines Kindes. Trotz eines vollem Wartezimmers und zum Teil sehr ungeduldigen Eltern war das Personal zu jederzeit und jedem sehr freundlich und hilfsbereit. Wünschenswert wäre es, wenn es vielleicht eine spielecke im Wartebereich geben würde. Wir möchten uns für die gute Behandlung und die Geduld recht herzlich bedanken! Mit freundlichen Grüßen Familie Hübner

Um Ehrlich zu sein wahr ich bisher zufrieden in der Kinderchirugie aber heute das wahr eine Frechheit in der Notaufnahme war die Ärztin sehr unfreundlich. Meine Tochter hatte Eiter im zeh und Schmerzen nach einem Fußbad kam die Ärztin zu uns und fragte ob meine noch Schmerzen hat sie alte Nein jetzt gerade nicht dann sagte die Ärztin wenn du keine schmerzen hast was willst du dann hier. Also das ist eine echte Frechheit.......... da wahr ich definitiv zum letzten Mal