The idea of the hotel is super great. They offer a lot of cool things, but my experience was awful. For starters, there were roaches in our room. The cleaning lady left our door wide open while we weren't there. Money was out, and so were our belongings. Fortunately, nothing was stolen. The game machines don't work and took credits. So we lost points. The pool was very small and unsupervised, with the only attendant looking down at her phone the entire time whilst groups of kids were acting up and doing unsafe stunts. The ice rink is super cool but was only open for about 4hrs of our weekend visit. If I could give this place negative stars I would. The bartender that's been there 4 years with super long hair ( Lisa maybe) super vulgar, loud, and rude. The entire stay was just completely horrible, really. The view was nice and the restaurant staff was great but I wouldn't stay there again if it was free. Like, roaches. Nope. I'm good.

I wanna give a shout out to the staff, especially Terry! We stayed at this property several weeks ago. I realized I was missing a bag when we arrived home. Thankfully, it was turned into the front desk. Terry made sure that my bag was returned to me with great care! They didn't even charge me for the delivery. Lots of respect for this extra level of customer service! I must also add that the recent room renovations and upgrades have been lovely. Nothing beats this location! The views from the ocean front rooms are not to be beat!

My rating is predominantly based on the ice skating experience and the arcade.. skating past couple times with a 7 and 8 year old - they thoroughly enjoyed learning how to skate using the metal walkers for balance. You pay to skate and for skate rental. About $14 or so. You can skate as long as you like and as long as you don't leave the ice area. Great little snack area too. Super helpful staff handling skate rentals and patrolling the ice.

The hotel & staff itself is very nice. I would love to give it 5 stars, but I've been here 2x in 1 month & both times we were not able to enjoy the pool or hot tub. There is no one on site in the pool area to monitor safety. Last visit we did not even attempt the hot tub area as there were far too many people & kids in it. This time we were able to get in, but many kids came in as well & were playing & swimming like you would in a pool. Constant kicking & touching adults who are trying to relax in a hot tub defeats the purpose. For safety reasons, I do not think children should be allowed in a hot tub, especially ones that are around 3 years old. The other reason for the 3 star rating is that both of my stays we requested a late check out but the cleaning crew did not adhere to this & woke us up anyway. Unfortunately we will not be staying here again.

We really enjoyed our stay here. The rooms were very spacious and super clean. We opted for ocean view and it was worth it the view was awesome! The rates were so good I stopped at front desk to book because I couldn’t believe what a great value was listed online for direct oceanfront but it was accurate. The towels provided were big and fluffy. I didn’t have kids with me but so many fun things to keep them entertained yet our room was as quiet as could be. Staff super friendly and helpful. We’ll be back!

It’s old. but that doesn’t make a difference It’s spotless. The service is the best. Everyone is smiling to you. You could stay with your family the whole day. over there you have two big rooms for arcades. and you have a big ice-skating. they have a nice indoor and outdoor pool a nice spa and a good gym they have a nice coffee shop a good restaurant I had the ocean front porch so the view was fantastic There’s also a nice gift shop It’s a good decision to check it out

Our room was on the second floor with a balcony facing the atrium, great view of the ice skating rink. AYCE crabs & bar was great. No A/C in rooms, turned off for the season, room temp was in the 80's. I've never experienced that at any other hotel. Other than that it was great, ice skating & indoor pool.

We always stay here because the location is perfect and we never have any issues at all. The rooms are spacious and accommodate 4 adults perfectly - we stay in a 2 room, 2 full bath condo. There are a few restaurants on-site as well as activities (ice skating rink, gym) and there's plenty of parking in the lot and in the covered garage that's a one minute walk away. Highly recommend this place - we've made a lot of great memories here!