This is a great hospital based on our past experience but today the ER is overcrowded with patients. Been here for almost two hour and no patients have been called. Explanation from front desk was patients are waiting on ER rooms to be moved upstairs so there's no room for new patients. Is there a charge nurse, supervisor or someone that can follow up on this??? Patients here need help NOW and no attention is being given.

The is a great hospital! The service and care is top notch! It is very clean and you don’t even get that cold feeling you can sometimes get in hospitals. It’s beautifully designed. I also appreciate that they have security screening whoever comes in. It makes me feel more secure knowing they do that. Thanks Orlando Health!

I had an outpatient procedure. I saw 4 different nurses and receptionist throughout the process. Every single one was extremely warm, friendly and willing to help. They each demonstrated a great personable attitude. When the staff can make you laugh and have fun before a medical procedure then something special was happening :-)

This is literally the worst hospital ever. I’ve been here for over 3 hours waiting. People are in the waiting room crying. The nurses just walks pass them as if they don’t even care. People have been waiting here for over 12 hours. This hospital needs a little more organization. Patients have left the hospital due to lack of care here. This is very unacceptable as this is suppose to be a place for care when it feels as no one cares at all.

The worst experience ever! I felt like they didn't care about my pain. I got discharge earlier and had to return due to non stop pain. On my second visit I was treated like I'm a liar or making up stories. I even went as far and ask can I speak with someone else because I feel like you don't care. She told me I'm the only one and what you want me to do. I told her I'm in the ER because of my pain I'm feeling. She told me ok so what should I do. I'm sorry but I taught coming to a ER was their thing to help a patient feel better. I felt judged , belittled and ignored.

I was referred to the ER by my doctor after testing positive for covid. I arrived at 7:30pm, had a chest x-ray and sat in the waiting room until I left without being seen at 12:15am. After hours of waiting I spoke to the nurse in grey scrubs (the other staff had on maroon scrubs) and she nonchalantly said they're seven people ahead of me. Her lack of concern was shocking. She said it as if it were the norm. My concern is that I'm covid positive and was in the waiting room with sick patients. Of course I had on a mask the whole time, but the staff acted like they just needed to get through they're shift. Also, the fact that no one gave updates on the waiting list was just inconsiderate. I left because my doctor will view my chest x-ray and take it from there. Very disappointed.

My visit to this hospital was unfortunately marked by a series of unsettling experiences. Upon presenting with breast pain, I was attended to by Dr. Dragon, a physician assistant. The frustration began when she directed me to a restroom that was dirty , and to my surprise, I had to request a cup for the necessary urine samples and she was like “oh yeah here’s your cup”. Dr. Dragon’s seeming carelessness was evident, and the lack of attention to basic procedural details was concerning. The examination took a turn for the worse when she conducted a physical examination of my breasts, claiming she couldn’t feel anything of concern. Despite my persistent request for imaging, she insisted it was too busy and suggested referring me to an outpatient clinic. This response, especially when I was clearly in pain, left me feeling neglected and relegated to a lower priority. It wasn’t until I insisted on seeing another doctor that the situation began to improve, albeit slowly. Even then, the second doctor hesitated to order the imaging I believed was necessary for a comprehensive assessment of my condition. It took the intervention of my friend, who happens to be an ultrasound tech, communicating over speakerphone to advocate for the importance of a CT scan or ultrasound for peace of mind. What struck me the most was the apparent lack of empathy and compassion exhibited by the health professionals in this facility. As someone studying in the medical field, I expected a more patient-centered approach and a higher level of understanding. The fact that I had to advocate for basic medical procedures for my own well-being was disheartening. In sharing this experience, I strongly caution against choosing this hospital for your healthcare needs. The lapses in professionalism and the apparent disregard for patient concerns create an environment that is far from conducive to healing and recovery. YOU WILL DIE HERE

My mom was sent here for surgery. The or staff was awesome with her. They understood dementia . The floor forget it. Came in at 750 and my mom had been laying in her own waste. Very apparent by smell and looks a few hours. The nurses that came in at 7 were getting her cleaned up. And I think the worst is all the needles laying around in the room. They're packaged but an addict would love it. 1 used iv needle left on sink.

Currently with my mom who was admitted for a surgery. Dumbfounded at how awful the communication is with the hospital staff and third party surgeons. The hospital staff isn’t aware of what the surgeon wants or when they stop by and tell the patient that they gave the okay to be discharged…5 hours later and multiple times asking what’s the hold up and it’s because surgeon needs to come back to take out a tube (why didn’t he do it when he stopped by in the morning? Who knows!) but now we are gonna get charged a third day of hospital stay simply because we are waiting on them and apparently the nurses haven’t really been reaching out much to remind him that he has a patient waiting for 5+ hours….I do not recommend this hospital. They just have you wait and wait and move super slow because of poor communication and expectations.

So many bad things to say but I will just say the most frustrating. Putting a diabetic patient on a “regular diet” and giving them French toast is not okay. Discharging a patient and then realizing “oh we don’t have home health available until Monday” after the fact is ridiculous. There is no communication at this hospital. Discharging a sick patient only to have them come back hours later because you didn’t realize home health wasn’t available is so unprofessional on so many levels. Get it together.

Worst hospital I've ever been to!!! I've been in Emergency Room since 9pm cuz of a swollen hand with a 10/10 pain... It's 4am now and I STILL HAVEN'T SEEN ANY DOCTOR YET!!! Some people with real emergencies decided to leave, there's a child with a hole in her jaw that's been there since 9pm too and we both still in the waiting room, NO HOPE!!! WASN'T THIS SUPPOSED TO BE AN "EMERGENCY ROOM"?

I went to ER Saturday night for an ear infection. I got there at about 11:45/50 pm I left around 2 am. It wasn't that bad. I actually thought I would be waiting longer. The staff was good. They took good care of me, gave me my prescription and sent me on my way. 5 Stars because they were professional and showed real concern.

Don't go to the ER here. Chances are you'll drop dead before they ever take care of you, but they will confirm your information multiple times just to make sure it hasn't changed while waiting.

I went to the ER for pain and currently pregnant. They put me in a room and had me wait from 7pm-10pm for an ultra sound. Got there and the lady was very rude and did not want to tell me anything at all saying it’s another hour wait. I get back to the room around 10:30 and I’m waiting in my results which they said an hour it’s about to be midnight and still not even a check in I asked for water they said I can’t have anything. I beeped the nurse and it’s takes them 25 min to respond to my ding this is so unreal. I WILL NEVER COME BACK. OR RECOMMEND ANYONE. My Obgyn is here as well switching that as well I will never step foot in this hospital again. Horrible in every way

I want to first thank God for speaking to me letting me know I wasn’t ok and need to go to the hospital. We I arrived there, I was greeted by the front desk receptionist and everyone was very nice and attentive. The hospital was clean and it felt warm. I thank God for all the work they did on me to get me right. The nurses were very attentive and so caring to my needs. One of the CNAs made me feel like family, I absolutely love her she made sure I had enough knowledge to take care of myself when I leave. Overall thank you for taking care of me and I’m blessed that God guided you all to heal me.

Had outpatient procedure done to my lower back. I was treated with respect at all levels of care. From registering to discharge, every person I came in contact with was polite, helpful and kind. I also love how beautiful and clean the facility is.

I went in through the ER and had to have emergency surgery. The surgery staff was exceptional. I had to stay for a couple of days and was not impressed with 75% of the nursing staff. They were almost non existing. I had to rely on my techs for almost everything, including tracking down the nurse and bringing her to me because informing the nurse that I needed her was not enough to get her to come to my room and attend to me. I think the best care from the nursing staff I got was from 2 of my night nurses. I saw them more than the day nurses and I was asleep the majority of their shifts. The respiratory therapist was down right rude. Plus the room was very old, had problems with the a/c, and the toilet really needed replacing. I was not comfortable or happy with the majority of my experience and will be going to Horizons West the next time I need to go to the hospital.

The nurse that draw blood. Very tough. Don’t like her military style!

I recently went to Health Central ER and it was extremely well organized. I checked in, then immediately had vitals, ekg, labs and chest x-ray. Yes, it was about a 3-hour wait but it is a ER so definitely expected. I only have the up most positive things to say about Dr. Zuver who looked at my medical records, showed empathy, had a real discussion and all while educating me with tips. Andrew the paramedic was awesome with starting my IV, giving me fluids, taking me for a walk down the hall and checking to see how my symptoms were. Excellent ER team with efficiency.

Amazing Experience! I usually hate the hospital but this one is nice! I saw my Cardiologist and I only had to wait 5-10 minutes in the waiting area which is very beautiful and comfortable! Sparkling clean restrooms with plenty of hand soap and paper products! The Cardiologist was caring and respectful! I am a brittle Diabetic and I was ready for lunch and they have a very nice Cafeteria on the Ground Floor. While my Daughter was getting lunch for us at the grill I was waiting at the table by myself and a Nurse came over and checked on me which was nice and showed me that Orlando Health really does care about the patients! My Daughter and I had a Veggie Burger and it was delicious! Usually hospitals are known for having bad food but this is not the case at Orlando Health! This hospital is very clean and has a very caring and professional staff! In addition to this, they have a Starbucks by the Main Entrance! Good foot, coffee and an amazing staff! Makes going to see the Doctor or a hospital visit more pleasant and comfortable!

This is my favorite Hospital and Medical Facility. I have experienced Health Central inpatient and outpatient and never had a bad experience! The staff is very friendly, respectful, kind and compassionate. I always look forward to getting my medical needs taken care of at Health Central because I know that I am in good hands and will receive professional and compassionate treatment!

I am only giving this Location 2 stars because of my previous COVID stay. They literally saved my life. My most recent interactions was the worst you could imagine. Post surgery they always tell you to go to the Emergency room if you have excessive bleeding. I did this, and upon arrival I was holding lots of bloody napkins and actively holding blood back from falling on the floor. The staff basically treated me liked I interrupted their break. Got through the question and was taken back to the place where we normally know the professionals are going to make everything better. Boy was I in for a shock. I bled for another 10 to 15 min then they came to my door. I explained I detail my issue and handed them the post op paper work. At this point the team which was ER Doc Nurse Practitioner and nurse all basically looked at me and the Er Doc walked away as he mubled my treatment. This was so bad the Nurse and NP had to follow him to figure out what was to be done. I hope you got the part where absolutely no one examined me. The Nurse came back with treatment which you have to inhale I questioned how I could do this based on blood pouring into my nose and throat and a large mass in 1 nostril. The nurse went to relay my concerns to which I heard the Dr reply as if we were bothering him tell him to pull it out.! At this point I'm in pain upset and trying to breath. I finish the treatment and left with the same amount t of blood flowing. So it's at this point you mat think they had to check you to make sure you were doing better? NOPE they handed me discharge and sent me on my way. Having a medical background I new at this point a saline flush and plug the flow to stop bleeding may work so I went home at 5 am and did this. A follow up with my Doctor left him as confused and upset as I still am today. I cannot in good faith recommend this location until someone reaches out and explains changes that will be taken.

Same as any other hospital. Communication is very poor between nurses, and some seem very nonchalant. They don't seem to understand how to treat special needs patients very well. UPDATE: After having a scope, the nurses left my brother unhooked to anything, haven't been given him his dinner, and haven't even showed up to check on him. Jennifer, Bonnie, Amanda, and Sandrea are the only four nurses in the hospital who actually care about their patients, they were absolutely terrific and we appreciate all their hard work.

did a great job, I was very pleased. They had a great attitude, very professional service with smile, the whole 9 yards. Superb service, superb environment, couldn’t ask for any more better

From the beginning of my arrival to the very end all the doctors, nurses and staff were courteous and professional. I truly appreciate all they do. But a special shout to the nurses. EVERY single nurse was knowledgeable and displayed empathy. I knew I was in good care.❤️

I was visiting from out of state and had to stay 2 days at Orlando Health. I had a great experience. The staff was kind, attentive and dignifying. The room was clean and the food was very good. I want to acknowledge my nurses & assistants, Jennifer, Wanda, Dawn and Patrick. Heather in food service was very helpful and friendly. And the gal from housekeeping was very nice. All in all, I would recommend this facility. If I ever have to go to the hospital again, I might have to fly in from CT and check myself into here!

Great staff! Very attentive. Good hospital food which is amazing in itself. Best hospital experience I have had.

The staff that care for me was nice however I did not know why I didn't get the correct medicine I requested that works out for me. I was told that my condition was not a problem to worry about. The hold time taking tests and starving me. To know all MRI and ultrasound are negative it seems. Some nurses and techs were ok. I was expecting to pampered more.

The hospital stay was pleasant and comfortable considering the circumstances. The staff did an exceptional job taking care of me while I was hospitalized. I am grateful to the EMT technicians and intensive care unit crew.

Every person we came in contact with, from Reception to the young man that wheeled me out of the hospital was amazing. Everyone was attentive, compassionate, caring, respectful and always a smile. The Surgeon, Anesthesiologist, nurses, technicians and everyone in between was top notch. Absolutely no complaints with Orlando Health Hospital in Ocoee.

The initial visit was very good however towards the end I was told I was having another test while being checked out of the hospital on a tv screen and was told to be back at 5:00am the next morning for a part two test. I asked why I’m being checked out if they believe I needed another test. So after a hour or so I was told that I was staying and this was around 5:45pm. So I stayed the night and was ready for the test at 5:00am. Time went on and after asking multiple times when are they coming to get me a doctor was on the floor and was quite upset I was asking her a question and she was busy talking with the staff at the nurses station and she would get back with me. Well that never happened so walked back to the nurses station and they told me that no second test was never needed or set up and I was being checked out. I replied how long will it take for this to happen. The manager on the floor apologized and helped me get things done quickly and was walked out with escort to the interior door then I walked out through the emergency room lobby and doors myself. My extra stay of 16 hours was not very pleasant and communication between departments and doctors need to improve. Specially one doctors attitude.

I went through the emergency room the ER doctor's were amazing even though I didn't want to stay, they wanted to rule out the possibility of something serious. Most of my nursing staff and doctors were really good and made me feel comfortable during my stay. I would have given them a 5 but unfortunately some of the nursing staff don't share the same work ethic as their co-workers.

The staff was well informed and wanting to make sure I was comfortable or if I needed anything!

Excellent

I had a wonderful experience!! The doctors were very thorough!! All my nurses from the er and 3 rd floor were the best!! I give them all 10 stars ! Thank you very much for the excellent care I received!

This visit was horrible! They didn't have anything for me to eat when I got toy room Monday night. Then Tuesday morning I didn't have anything to eat because no one took my order. My phone didn't work. The night doctor bedsideanner was awful. She was a black doctor who didn't listen at all and she was very rude to me and the nurse. When I asked for the hospital administrator I was told there was one available. The next morning I requested that I get a hospital admin. Or a charge nurse and no one ever came. By Wed I was really hungry because I hadn't eaten anything for two days. I ended up speaking with the manager of food services, there was actually not much of anything that I could eat. They took a CT scan of my back, but on the wrong side so they had to repeat it. While I was there my daughter stayed with me on .O'Day and Tuesday she started feeling bad so she went home to shower. Edge ended up taking a cover test and tested positive. She contracted cover at your hospital. I asked again to speak to a hospital and was told there was not one available. I was told when I was admitted into the hospital that I could not go home due to me not able to bare weight on my right leg. Well when my daughter called the hospital requesting that they move me into a room that doest have covid patience around me or on the floor. The hospital discharged me and sent me home. I could not walk or get to the rest room when I was home for about two weeks. And my care giver had covid. So this is why I am so upset with the hospital. Why would you put a person who is immune compromised on a floor with covid patients. Why would you put anyone's life on the line like that. Hospitals are supposed to help people not cause issues with there health. It seems to me that this hospital doesn't value life. The question is what should I do about this situation? I think people need to know that your hospital don't really care and how many other patients have been put in the same position

Five stars for the night nurse in the emergency room, Gabriela J. She was so sweet and compassionate and went above and beyond expectations. She made sure we had everything we needed and always had a smile and great attitude. She clearly loves what she does and it shows. We need more nurses like her out there!

I’m from a different state so maybe the treatment I received was standard for Florida... While the staff was really nice, I was left alone in my room in the ER for hours. I wasn’t offered a blanket, water, any supplies I may have needed for the reason I was there or anything to help me feel more comfortable. I only saw a doctor once for about 2 minutes when she was discharging me.

I was out of town on vacation and ended up needing 3 stents put in . The staff, doctor and nurses were absolutely wonderful. I am so grateful God lead us to the right hospital and the right time. Thank you all for your kindness!❤️

The visit to the Emergency room was good. The Dr. and staff were great and understanding. The admission to floor and the 3day stay excellent. The discharge after treatments was great. Keep up the work. You were all fantastic. Thank you for your hard working staff.

My injury was the worst thing that happened to me in my life. The surgery went so fast that didn't think it was done, no pain the doctors took the time to make sure my blood work was in the proper range. I have an artificial heart valve, all the nurses and doctors were very good and professional I knew I was in good hands. I was even Impressed with the food very good, hope I never have an injury that I would have to go to the hospital but if I did I would go back to Health Central.

I went to have a CT scan with contrast done over at Health Central and I have to say, I was really happy with the level of customer service I was given. Eileen and Orine took care of me and helped get me where I needed to be. The technician that did my CT scan helped me overcome my nervousness about having the I.V and contrast. He explained to me exactly what I was going to feel and really set my mind at ease over the whole process. If anyone is looking for a hospital that makes you feel cared for, Health Central is where it is at!

I felt totally cared for. The doctors took their time listening and were very helpful in helping me. The nurses now, they deserve a medal. They went over and above to help me with every issue that came up. I'm so impressed with this organization. I can even say that the food was restaurant quality.. As was the service from the people who took my requests for certain foods. This hospital even took pains to make sure that I would be alright after I left them. Full service care and top of the line all the way. Thank you to all of you for being there. I'm so grateful.

The care I received was very good. My thoughts are that when the patient is over 90 years old and has limited mobility care should be made to speak a little slower and louder than normal. Also make sure the patient knows who the person is that they are talking ie doctor, specially, name. Providing a written list or paper and pen for the doctor to provide this information. One last thing. The room I was in had a door that was very loud if it was allowed to slam shut on its own. The nurses, neither day or night ever tried to keep the door from slamming shut even when asked to do so.

Didn’t expect to be hospitalized while on a mini vacation in Florida. My 2 day stay was excellent while I recovered. Hospital is exceptionally clean and the staff was all accommodating and caring. I am so thankful.

Great facility, professional staff and Dr. S. Patel was the best Cardiologist I have ever been to. He explained everything to me in terms I could understand. He even offered to give me his cell phone if I had any problems or questions.

Most of the nurses that I had were nice and caring. I had one nurse that was obviously there for a paycheck. I requested that if she what working the next day not to assign me to her. I liked all the Doctors that cared for me.

I stayed one night after surgery and the nursing staff were very knowlegeable about my surgery and recovery, very attentive, helpful and checked in on me frequently. My surgeon explained everything ahead of time and put me at ease. My anesthesiologist was thorough, personable and took away my anxiety. I had no side effects after anesthesia. Everyone I met was upbeat and motivated. The food was restaurant quality. The nursing department was exemplary and the Magnet Award is right on.

Extremely attentive to patient needs. We are part of the wellness process, not just along for the ride. Professional and friendly staff add to the experience. Very happy with all phases of my medical care.

Honestly so perfect I normally go to Simon med for MRIs and other things of that nature. It is always absolutely awful at Simon. They are so unorganized and unprofessional. On more than one occasion,with me having an appointment I had to wait for more than 4 hours. What's the point of the appointment? The appointments for Simon are made at a call center who give miss information. Now my appointment at the hospital was polar opposite. They were professional, prompt and kind. The waiting area for a mammogram fells like your at a spa.clean ,fresh and relaxing. The tech was friendly and knowledgeable. I will NEVER return to Simon medical. Keep up the GREAT work. Your leadership must be amazing. Setting the expectations start at the top .Applause 👌.

Just moved here and this was one of the scariest experiences for myself and first time being hospitalized. I was here 3 days and the staff was the absolute best hands down. I have never seen so much consistency between staff members especially in a hospital. They were extremely communicative, and kind. They made me feel as they care and made me smile when they came in the room! Best best best staff!!!!!

I have had several opportunities to spend at Health Central Hospital and while no one enjoy spending time in any hospital I can without hesitation recommend Health Central Hospital for any and all of your medical needs. The staff is attentive and their facility is spotless. One small drawback is the cafeteria. In the past they have had a great variety of different types of meals however, recently their menu is someone boring. Oh and by the way your inpatient and outpatient pharmacy department is superior.

The worst hospital around. My 90 year old father who is very immobile was moved after 1 week in a room with a bathroom 3 feet from the bed, to a room without a restroom. Reason given is short staffed. Moved to another room on the same floor. The TV in the room doesn't even get ANY Orlando stations. Fortunately he had a phone and ear pods to listen to music. Nurses had no sense of customer service. I will never take him there again.

I have been under Dr. Herrera's care for a year and a half. He removed my upper lobe of right lung a year ago February due to synovial sarcoma. I have been very pleased with him and his staff. They are very friendly, thorough and efficient. Since I live in Mount Dora we have been using visual visits for the kast few visits. I was a little concerned at first due to my lack of technical skills but it has been great. I highly recommend this office. Dr. Herrera is the best and he puts me at ease. Thank you for taking such good care of me.

Dr. Edwards is a great doctor but constantly have issues with the staff. Can never get anyone to return emails or calls back. Am trying this as a last resort. You would think a cancer staff would be more aware of the feelings and needs of their patients. 10-21-22 Got the reply below and responded that day. Its been 2 weeks and still no response. Same old thing. Who can you talk to to get results. Obviously this is not working. I need to know what the next level is.

All of the hospital staff was amazing! Malynn the RN for the emergency department was absolutely amazing and informative when I was in the ER. Doctors explained every scan that I got done in great detail throughout my whole hospital stay. Every staff member that took care of me we’re so nice and they explained every shot that I got and what the next steps were from my scans to eating and to getting a room. The hospital staff moved very fast and efficient while I was in Health Central.

Dr. Kevin Cox is a phenomenal Orthopedic Surgeon and his surgical team are outstanding.  I highly recommend him for any joint issues or replacement surgery. I had Bilateral Knee replacement surgery end of March at Orlando Health Central. I would truly like to thank all of my wonderful Nurses, Techs,  Physical therapists, my Doctors, Case managers, staff , volunteers and everyone down to food services and housekeeping who made my stay a positive and very pleasant experience. The entire hospital staff was amazing from check in to discharge and I would highly recommend Orlando Health for any hospital stay or visit.

Of course visits to any hospital aren't what I call fun but I was in need of medical care and I got super treatment! There was no wait in the er. The staff was attentive and explained everything to me. I even got an IV and it didn't hurt!! I was admitted and that process with was quick and painless as well. Once in my room, I had nurses checking on me every hour. Aside from being sick, it wasn't a bad experience at all. P.S. nurses rock! And so do blood donors.

5th Floor RN’s are amazing! Thank you so much for expressing concern, being knowledgeable, and making my grandmother feel comfortable during her short stay there. You are appreciated Andi, Melissa, and Annie!! We hope you are there if we should ever return. Food was good too…. A hospital is just a building, it’s about who’s on the inside caring for their patients! 🤝

This hospital staff provides a level of professionalism and great customer care. Easy to find off West Colonial Drive in Ocoee, Ample parking. Walmart Ocoee located across the street as well as Chik-Fil-A and Wendy's. Banking, shopping and dining nearby. Very well maintained inside & outside. Clean and safe! Thanks to the staff for making our visit less stressful.

OH Health Central lacks in basic equipment to make accurate diagnosis and disregards patients overall. When my dad was admitted on Christmas 2022 because of a recurrence of his brain tumor symptoms, they told us they somehow didn't have the proper equipment to do a clear MRI, like what? What kind of hospital is lacking in that basic equipment? They misdiagnosed my dad with inflammation due to radiation treatment he had earlier last year, when in ACTUALITY it was growing again. Their misdiagnosis contributed to my dad's passing. On top of that, they deprived him of solid foods for the 3 days he was admitted and did not communicate with us at all. They pumped him up with IV bag after bag, and so on. They caused further damage to his liver, causing debilitating ascites. This was also the hospital where my dad was declared passed, and they were heartless about how they suddenly showed his body to us--no explanation. I'm dealing with severe anxiety and flashbacks now because of the psychological damage they inflicted on my mom and me that horrible day. Not even an hour after, they had the nerve to ask if they could harvest my dad's eyes (he was not a registered donor). Thank you for traumatizing me for the last time, Orlando Health.

I arrived by ambulance, by Ocoee Fire Department, Great team. Once at the hospital I was treated rather quickly. I was admitted for a week, and my care was excellent. I have nothing but positive to report.

Omg we're do I start The way I was treat from this staff is so dis heartening it several nurses, doctors help me but wen u get told different things from different doctors not kno what your results really are can be very frustrating just know I will go to another hospital B4 I come back here 😞

Food is so great, loved the mandi, when you compare it to all mandi places in the country its definitely yp there, For people who want to visit and have good food and nice environment, I would recommend it. Their soup is 10 stars.

At 4 am on April 18, I went to the emergency room of Orlando Health Hospital Ocoee with excruciating diarrhea. My daughter and I were registered and seated to wait for the doctor. We were alone in the waiting room, so there was no queue. We waited an hour and a half, the doctors did not come to us. While waiting, I got even worse and vomited on the floor in the waiting room, after which I felt a little better and we went home, but a feeling of deep humiliation was added to my suffering. When my daughter asked where the doctors were, the assistants said they were waiting for a room for me. I am 68 years old and I did not wait for a room, I needed intravenous fluids for dehydration and tests. I did not wait for any help, I am ill at home. Good luck with all your American health endeavors.

The hiring managers and HR staff, do not want you working here. The lady who was checking me in, started bothering me because I wore gloves I got from the security people. I have to protect myself due to interacting with many people stricken with cancer. Their white blood cells cannot fight diseases easily, like non cancer strikes people. Then the lady at the check-in table was rude. She asked the lady before me her highest degree, she told her and didn’t say in what. When I told her I had a Bachelors, she reads out loud what I got my Bachelors in. She then asked if I was a walk in, I told her no, I tried registering but the system would not allow me and I did so weeks in advance and still nothing. She brushed off my comment as if I said nothing, still claiming as if I was a walk in. The hiring manager, who is over this hospital and Winter Garden, was really nice. That is until she saw my resume and saw I had a Bachelors and was going back to school. She became real nasty, acting disgusted because I had worked in retail stores instead of a medical office. Then tried to act all nice when her assistant manager came back. Customer service is what the job’s only requirement was. Next time, just put only people in the medical field instead of waisting time with games.

My experience was ok. I did have a few amazing and caring nurses. But overall, I felt like I was being a bother. I didn’t ask for too much, however because of the bed alarm that was put on my bed, I felt like I was a bother every time I tried to get out of bed w/o assistance.

Excellent care with my nursing and tech. staff. They were friendly and knowledgeable. The numerous doctors came by daily. I do not believe any did an examination after I was admitted. They was much blood work. Wound care came once in a four day stay. Then sent home with wrong medicine. I had a single room. Visible stains in shower and lounge chair was ripped open. Food was decent but never got my order correct. There is room for improvement and updates/ renovation. Overall I would give them a solid C if I were grading them.

I have nothing against the nurses here they were great and caring except for one but that’s where the care stopped. As for the doctor I dealt with, he is useless and I don’t know why he is a doctor if he doesn’t want to listen to a patient nor address the issues I am having. I went in to the ER for severe abdominal pain, severe nausea and vomiting, dizziness and heart palpitations. I was admitted on Monday/early Tuesday morning. They did well managing the pain, the nausea somewhat but other than that they didn’t really do anything to address the problems I was having. I was told I needed to be able to eat a meal without vomiting in order to be discharged. Then on Wednesday even though I had extremely elevated liver enzymes, they told me to eat a turkey sandwich and then they will discharge me. I couldn’t eat the sandwich as I threw up immediately after taking a bite and even though they hadn’t figured out what was causing the vomiting or the pain, they discharged me because they “don’t treat chronic issues, just acute issues” despite this being an acute issues at this point. Went to my regular doctor who was appalled by the fact they discharged me without having held any food down and the elevated liver enzymes and now I’m scheduled for a liver biopsy. I wouldn’t recommend this hospital, not even for an animal.

They took me in and saved my life. I was seen by many medical experts and helped by many doctors and medics and they tested me for all sorts of serious problems. They took care of me while I was in the ICCU for a few days, and brought me everything I needed. We were not able to figure out exactly what caused the issue that brought me in to the hospital, however, I was at least certain it wasn’t any of the known bigger problems such as meningitis. I wasn’t always kept in the loop of information as to when I’d be discharged or what they were finding or wanting to test me for next until later moments, so sometimes I would be waiting in the dark to find things out. Eventually, someone would come in and tell me what I needed to know, and ultimately everything worked out. I’m not sure how necessary some tests were or if everything made perfect sense, but at least I can say they were thorough and I left with confidence that there were none of the problems I was tested for.

My stay in the hospital was very good. Nurses, nurses aides & doctors were professional. Everyone was helpful and friendly. It’s nice to see friendly & smiling faces when you’re not feeling well.

I had surgery at this hospital back in 2020 for hip replacement, and the entire staff nurses doctors everybody that came in contact with me were extraordinary. This last visit for the aspiration they made sure that I was prepared both mentally and physically they explained everything that was going to happen and made it as smooth as it can be for the type of test that had to be done kudos for the staff and an excellent hospital

The doctors, physicians, nurses, and techs were all so caring, encouraging, and thorough as they helped me get better after an acute kidney failure event. Even the security guards were friendly and made me feel better through their humor. I would absolutely choose this hospital again and highly recommend it! Thanks so much to the full hospital staff for administering, spiritual, physical, and mental healing throughout your departments and areas! I truly feel blessed and Praise God for each of you!

The experience was timely in getting my procedure done and allowing me to leave in great time. People were helpful and nice .especially the lady at the desk who navigated my next appointment with another area within the hospital.

Nobody ever wants to go to the ER I can honestly say my visit there last night was spectacular. My nurse Sharika took exemplary care of me Howard Snyder the PA was superb stitched. My foot up told me everything that was going on the people that did the x-rays were fantastic. It was a very very speedy service and I couldn’t ask for more

Anytime I've had a visit Orlando health or prior known as health Central I have never had any problems the staff is always been courteous and respectful and the doctors were always spot on. Most recent visit I wasn't feeling well and they had determined that I had a blood clot in my heart. Everything was explained to me I was made feel comfortable with released from the hospital on blood thinners they ran every test imaginable before I was released. 👏

I was admitted to this hospital as borderline sepsis, the first 2 days nurses were amazing. The rest of the stay nurses were not so good. I was left 2 nights soaked in my own urine for hours. I felt like I stepped back in time in this hospital. Everything was old / Old school. I was being over medicated and one painkiller was negatively affecting my kidney and heart. Given a medicine that filled my lungs with fluid. I was getting worse by the day until one doctor stepped in and discovered the problem and removed the meds that were hurting me. Case management is HORRIBLE!!!! At first he said I did not have insurance coverage, then he said I did not have home healthcare coverage. My stay was very stressful for the entire family and this man told my daughter that “she cannot be frustrated because it affects the way he works” like are you for real my mother almost died! Was her response. His manager was called to my room and instead of helping she made excuses for his behavior and suggested my insurance did not have the coverage for what I needed and suggested I go home and do the research. In other words do their job for them. I located a home health that does wound care, now waiting on them to send a referral. Orlando FL needs another wound care hospital.

I was lied to by 4 employees who when asked if i will be charged to get stitches out I was told no as this was a follow up. Now I’m being charged $100 for 3 stitches removed ($2400 to insurance)! After trying to explain this to admin I was told they would look into this and contact me. Nothing was done or no one called me back.

I had removed the Gallbladder and had two procedures. The doctors were outstanding. The nurses and technicians took care of me very well. All went smooth until my discharge. Many thanks to all.

This was my 4th visit/admission regarding the same issue. This visit was the most disappointing. My doctor office prepared everything in advance for my surgery so that my stay in the hospital would only be for one day after surgery. I ended up staying for an extra 3 days due to poor communication and lack of organization. But the worst part for me was how unsanitary and dirty my room+bathroom was . They cleaned up urine off the floors with only bed pads with their foot. I had to ASK for new bed sheets, they only changed the fitted sheet and left all the other dirty blankets on the bed that had stains all over them. The cleaning lady came in ONE time ,and only poorly swept certain parts of the floor . She had the nerve to tell me she came to disinfectant the room and even put a sign on the window saying she did! She didn't disinfectant ANYTHING but the sink counter. She didn't wipe or disinfectant the toilet ,shower,couches, chairs, my bed, the FLOOR, or anything I or staff touched frequently. Keep in mind I just had surgery on my ankle. So I was staying in those conditions with a fresh OPEN WOUND, that is prone to infection very easily 😑.

Overall my experience at Health Central Hospital was wonderful. The Nurses who were assigned to caring for me were mostly wonderful. A special shout out needs to go to Liza and Antoinette who did everything they could to make sure that I got what I needed. Speaking with them throughout the day made my circumstances that much easier because of how invested they are for their patients. I can’t thank those two ladies enough for what they did for me. The overnight Charge Nurse also took care of me a few nights and she was personable, thoughtful and just a joy to have with me while I was there. The rest of the nurse team during my stay were all very kind. My one complaint is the way I was treated by the nurse who was assigned to me on my first evening. I came in with a severe case of rhabdo and needed an IV inserted however an ultrasound was needed. It took 7 hours to get this accomplished. And every time you’d mention that you need to be on fluids she would be annoyed or push the task off onto the Tech Patrick. My general impression was that she didn’t want to do anything. I hope this could be addressed. Finally I would really like Liza and Antoinette be recognized for their dedication to helping me. I truly appreciate them.

Very pleasant and professional thank you all Doctors and nurses all staff👍

Excellent

My emergency room doctor and nurses were so caring especially nurse dragon. Once I was admitted I was not happy about it but the way I was treated changed my whole attitude. The Dr was rude and didn't communicate at all with me but the hospital staff was so caring and made sure that I didn't worry about anything but getting rest and getting better 😊. I would recommend this hospital but be sure to have your own doctor after you leave the emergency room.

The staff was fantastic! But something has changed with policy and not for the best. I had surgery and was in the hospital for a few days. On day 3 I had to ask for my linens to be changed. They never brought in wipes or anything to clean myself. On day 4 I asked if I could take a shower seeing no one would bring me anything to rinse my self off. This was a big change from the last time I was there. I was told that they don’t do the wipe downs anymore unless asked. They brought no tooth paste of deodorant or anything like they did in the past!

Received a phone call as to the results to my MRI and was told that I had to have a biopsy done on my left breast. It then said it is not my left breast it is my right breast and the person I was talking to said no ma'am it was your left breast that needs a biopsy not your right and I said to the woman once again no it's my right breast it's in large three times the size of the left and it's very painful it's the right side she then proceeded to tell me ma'am our radiologist that reads the reports is very highly regarded in the State of Florida and knows what he's doing I then proceeded to tell her apparently he does not know what he's doing because he has mmmmmis saying it's my left. I'm Very disappointed. I then spoke with the nurses technician that was in the room with Dr gibbons when he was reviewing my right breast she also knows that it's my right breast so she went ahead and made an appointment for me to see Dr gibbons on the 12th to go over my results of my MRI test showing what's wrong with my right breast not my left this issue will be resolved when I see the doctor as for the young lady that called me and argued with me about the radiologist reading my results I am very disappointed in her she was very rude and not very friendly at all that's basically all I have to say I'm very satisfied with Dr gibbons I like him a lot.