Should have checked out the reviews before driving over here. Walk in over 30 minutes before closing, no other patients, but they refused to see me because I didn't have an appointment. Imagine being a health care provider at an urgent care and refusing to see a patient who is in pain because they don't have an appointment, even though you have no one else to be seen. The lady was too busy taping white paper over their open sign to help me, that was clearly more important. Now that I know how much Mercy values their patients, I will be leaving my primary care provider at this clinic and finding a clinic that actually wants to help their patients .

First off, you have to make an appointment ahead of time now to be seen, which is fine, but you do not find that out until you have already driven there and are standing at the front desk. It is not posted on their website. Which is fun when you are taking your sick 6-yr-old to the doctor. When I made an appointment thru the appointment portal for myself, instructions were to arrive at 7:45 a.m. Which makes a lot of sense since the receptionist doesn’t arrive until 8 a.m. As the first patient of the day, it was great to not be called back until 8:30 a.m. by one of the most curt and unfriendly nurses I have ever come across. No “hello”, no “sorry for the wait”. Her response to me asking her “How are you today?” was to tell me what room to go into. I thought it was me, but she responded to the next patient the exact same way. It takes absolutely nothing of you to be polite and friendly. It doesn’t take time, and it costs you nothing. We come in to see the doctor when we are at out lowest point, keeping nurses on staff who don’t consider kindness to be part of the job, reflects back on the doctors and management. To be clear, it was the nurse with the sleeve tattoos, I would hate for a good nurse to be lumped in with her.

Let me save you a visit to this place, or at least I hope yours is better. first and last time I will ever step foot inside a mercy facility. I am a disabled veteran who typically goes directly to the VA for all my needs but the VA does not offer urgent care/ walk-ins, so they have a list of approved facilities (this one being one) well I wake up feeling feverish, body pains, lungs super heavy and tight, could not hardly talk the first few hours after waking up. Well I go here for to have them check me out and I was greated with attitude from all staff, from filling out intake paperwork, to the window lady in the waiting room saying she don't have time to do the steps to check in a veteran "because she had to call the VA for a approval number" the nurse that took me back only checked blood pressure and swabbed throat and nose, paid no attention to my lung issues I expressed, the tightness, short of breath a s filling swollen. Doctor came in a few moments later, said everything was negative and gave a antibiotic and steroids, the pharmacy said he had no idea how to check out a veteran, at this point I was done, asked to forward everything to the VA. I'll never go back. While waiting in the room I could hear the glass waiting room lady and the nurse outside making rude and vulgar comments about patients and myself. Absolutely worst place I've been. I would love to reply to the mercy comment but it won't allow me to, so I'm doing it here. Id rather not email yall, I read the other comments and comments from 8 months ago stated the same disregard and disrespect from the tattooed nurse and clearly nothing has been addressed because she's part of my complaint. Still haven't gotten any medication info sent to the VA and it's been over 24 hours.

Scheduled an appointment and the older woman who attempted to check us in seemed to be clueless to the process. Made some claims that the insurance was telling them by DOB was incorrect which was interesting because she also claimed that she needed a paper copy of the Aetna insurance to scan into the computer.

I am extremely sick and they were able to get me in asap. They also take my insurance, which is nice, considering no one seems to take it. The PA is awesome. He is quite literally the sweetest most knowledgeable man ever. I will definitely make them my primary from now on because of how impressed I was. The nurse that did my vitals and tests was awesome too. The lady upfront didn’t seem all that happy to be there, but hey, we all have bad days. I will definitely be back.

I will start by saying that I was impressed with how fast I was seen. However the receptionist or whoever was working the front desk was very rude and clearly does not have good bed side manners. Don’t understand why she had a terrible attitude and was talking down to me. If you don’t like your job find a new one. Can’t believe they let people with such terrible attitudes man the front desk. I will say the provider was very nice and I was able to get my X-ray very fast and the x-ray technician was nice. They are the only reasons why this isn’t a 1 star review.

Took my best friend in there today for a severely scratch eye. N Refused to see her. Dr told her they couldn't help her, so she ended up in the ER. There she got taken care of, was in severe pain. Don't waste your time! Bypass this place, very uncaring and unprofessional as well as unpleasant! Snotty attitude!

I called and got appointment same day. Greated by friendly front desk clerk. Quick check in. Waited approximately 5 min and was called back by nurse. Friendly and did job well. Only waited for doctor maybe 5 min. Friendly and helpful. Will use again. You don't have to call ahead, but was nice to have appt time.