1/5 Clayton James G. 2 years ago on Google
WOULD
NOT
STAY
HERE!!!
From
check-in
being
a
long
process,
with
no
diligence
or
concern
for
any
guest
to
check-out—awful
experience.
Front
desk
personnel
was
on
FaceTime
and,
to
not
fault
of
the
hotel,
the
system
was
down.
There
was
no
sense
of
urgency
and
no
accommodations
were
made.
Upon
entering
it
was
easy
to
notice
the
dirty
room
where
there
were
fingernails
on
the
ground
from
previous
occupants
and
filthy
bathrooms.
This
is
a
poor
representation
of
Wyndham
as
it
lacks
decorum.
The
account
manager
refused
to
provide
any
assistance/accommodations
for
any
difficulties
that
were
faced.
After
receiving
news
that
required
an
emergency
trip
back
home
and
cutting
the
stay
short,
I
called
the
front
desk
where
I
was
notified
that
Melissa
would
be
able
to
assist
in
refunding
the
nights
that
were
unoccupied.
When
calling
her
the
next
day,
she
rudely
and
unprofessionally
told
me
she
would
not
help
simply
because
I
returned
to
the
hotel
to
leave
the
keys
in
the
room
so
she
had
no
“proof”
that
I
checked
out.
Her
story
later
changed
to
“I
want
to
help,
but
I
can’t
because
you
booked
through
Priceline.”
After
reaching
out
to
Priceline,
who
then
contacted
Melissa,
got
back
on
the
phone
with
me
and
notified
me
that
Melissa
would
not
relinquish
any
funds
because
I
checked-out
after
3
PM,
and
that
room
could
have
been
sold.
I
then
call
the
hotel
back
to
speak
with
Melissa,
where
she
states
that
“the
conversation
between
[her]
and
Priceline,
are
between
[her]
and
Priceline.”
She
implies
that
Priceline
lied
about
what
she
said,
but
says
that
because
i
checked
out
at
3,
the
room
could
have
been
sold.
I
thought
she
didn’t
tell
Priceline
how
I
checked-out
at
3?
In
case
it
was
not
obvious,
the
hotel
was
far
from
full
capacity
so
the
idea
of
selling
my
room
would
have
been
impossible.
Keep
the
tip
melissa,
your
hotel
needs
it
more
than
I
do.
I
haven
not
dealt
with
such
an
incompetent
and
inconsiderate
group
of
individuals.
Highly
recommend
finding
a
different
hotel
when
staying
in
OKC.
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