I want to share the unpleasant experience I had on Wednesday upon arriving at your hotel. The receptionist twice gave me keys to occupied rooms and a third key to a room that was dirty and disheveled. I found this highly disappointing, but I did not think much of it at the time. However, what happened this morning confirms the racial discrimination that employees sometimes experience when they are not adequately prepared to serve all kinds of guests. You have a business that caters to anyone who needs and can afford it. I have been traveling both domestically and internationally for years, and I have never felt as humiliated by a hotel as I did at 3:00 am when it seemed like someone was trying to enter my room. I saw a couple and a hotel staff member attempting to open the door. I informed them that the room was occupied. Five minutes later, they knocked again, and I opened the door to find three police officers who made me leave my room to verify my registration. After an hour of the employee checking his computer, it was confirmed that I was indeed registered with both my company's credit card and my own. It is disheartening and embarrassing that a hotel affiliated with a reputable hotel chain would treat someone, simply because they are Hispanic, in such a manner.

People are outside screaming and yelling every night. The front desk person has a massive attitude when asked to handle it and refuses to do anything. I called and asked her to have the people in the pool tone it down. Nothing happened, so after about 45 min, I called again and she said there was no one in the pool. Funny, since I was looking at the about 15 people in the pool and never saw her. So I went and asked them to keep the noise down myself. Still didn't work. Hoping they go inside soon since they have little kids (like 6-9yo) and it's almost midnight.

A device was left in our hotel room, we called that same evening and they informed us the room hadn’t been cleaned yet to call back in the morning. We called later that night again and someone else said nothing had been turned in. Called again the next morning and again was told nothing had been turned in. Decided to go by in person again and while I was there, was told the room had been cleaned and no other guests had stayed in it but yet nothing had been turned in. It’s upsetting when you trust that people will be professional and have integrity to do the right thing by turning things in to the lost and found. We know exactly where it was left. We were huge Hampton fans and unfortunately they have lost my trust & business. Would not recommend, at least not until they figure out what is happening behind closed doors.

The staff were fabulous! I came in from Canada to visit family, and they allowed us to use the breakfast area to visit. Then a storm was coming in, and they allowed us to park under the canopy to keep our car safe. Really great people.

Not up to typical Hampton Inn standards due to understaffing. Ran out of food on breakfast buffet. No fresh fruit options: only Mandarins on Saturday and rotten bananas on Sunday. Buffet dirty due to only 1 person working. Hot water had coffee grounds in it both days. Towels dirty ( may be because fresh towels are transported in trash bags!) Staff is very polite, however they are overwhelmed. No water pressure. Lots of maintenance issues. Pool area is small and pool was dirty.

I have enjoyed a number of venues where customer service was quite high. Some B&B's where we felt waited on like royalty. The customer service which we experienced at this location was every bit a match - although less personal contact, as is appropriate for such a venue - for any of those places. The GM, Kelly Harris, was great to converse with at checkout, but we were almost always back and forth when Sid was at the desk. He was polite, professional, and consistently offering to go the extra mile, while remaining personable and engaging. The location was nicely appointed, quite scrupulously clean, and surprisingly quiet, despite a large group of students in town for an athletic event. Both my wife and myself would stay again if ever we were in the vicinity - and might consider going a bit out of our way if only in the general area. The breakfast was - by most modern hotel standards - a bit above the average, and we quite often skip hotel breakfasts, but ate there both mornings of our stay.

Very understaffed. Rooms for a block of ten were still not ready at6pm. We're given access to a room that was already occupied. Then finally got out room. Rooms were nice and clean. Cleaning staff barged in with a single knock at 5 pm on the second night.

Our first stay here and it won’t be our last. Very easy to find as well as easy access to main roads. Very well maintained outside as well as inside. Nice spacey room with comfy bed. Very clean and quiet. Pool looked very nice but didn’t try it. Highly recommend this hotel!

Must brag on an amazing Hilton employee…..Tyshon! He has been so kind, efficient and gone out of his way to make sure our 4 night stay is exceptional! Thanks, Tyshon!

Great location, great friendly staff who really care. Able to let me do a late checkout so I could work in my room. Great price, easy parking. Thank you all for making me feel welcomed away from home.

About 15 of my family members came to this hotel. Everyone of us had issues with the key cards not working several times a day. Most of the furniture is filthy. You will hesitate to sit down. The breakfast is mediocre. The rooms are a good size the air-conditioning worked well the bed was comfortable. We did not have any bedding for our sofa bed, and when we asked for bedding, we only got part of what we needed. There was no hand soap we were told they were out, we had to take out our own trash. Every day we had to ask for towels every day. Most of the staff was very friendly and tried to be helpful.

Newer style place we really enjoyed it. Quite on the 4 floor. Breakfast is from 6 to 9 on weekdays.😀

During my time there, I often questioned their ethics (or lack thereof). Look up the owner Atul Patel on OSCN. This review is for what you did to my friend. The kindest person in the world.

Clean rooms, great service and convenient location for my trip. Would stay here again.

I absolutely enjoyed staying at this hotel. I came to town for a wedding and me and my 4 children stayed here. Our room was clean and spacious. The staff was very friendly and helpful. There are plenty of places to eat around around this hotel and their breakfast selection was very good. They had something that all of my kids could enjoy for breakfast. My kids had too much fun making the waffles with whipped cream. The pool was beautiful and the weather was perfect for swimming. The ONLY reason I gave 4 stars is because there is no microwave in the rooms, only downstairs. I will definitely stay at this hotel again.

Such a great Hotel Amazing price! Their breakfast buffet is incredible. There's a nice woman that does such a wonderful job running their breakfast!

We had a medical emergency that took us to OKC and we were needing a room. I wish I could remember the name of the wonderful lady that was working at 3am Saturday morning. She was very helpful and considerate of our situation. We were very tired and couldnt find any rooms anywhere in the area. The service in this hotel was great and we will definitely make this our go to place in OKC.

If you are a business customer, do not stay here. The Hilton brand is generally very good but this location has issues with providing the proper folio if you need it. Voicemails and emails are ignored and the only way to get the info you need is to call Hilton and force them to email you the folio you need for your expense report. I paid for an employees stay there, $1750 total, and the hotel ignored every request I made to get the folio I needed. I eventually had to call Hilton Diamond services and tell them I was switching brands. They called the hotel and finally, 6 weeks later, they emailed me what I needed. I am sure the staff here is amazing, as are most Hamptons, but the management needs training on how to treat their guests and respond in a timely manner. I will be directing any new hires to other hotels in the future.

We liked everything about this hotel. Helpful and friendly staff, good breakfast choices - and lots of them. Everything was neat and tidy and CLEAN. We could not have asked for more.

Friendly and welcoming evening and overnight staff. Property was immaculate. Room was clean. Beds and pillows were very comfortable. Only complaint would be that there was not an in-room microwave.

Second (or third?) stay here. It's so convenient to the family we visit, and we love that there's several restaurants within walking distance. Lobby is bright and welcoming, staff is helpful, rooms are clean and well-appointed. Water pressure in the shower is decent, certainly better than a lot of hotels.