the negligent DR who signed off to have my grandfather moved from icu and in no way was he ready and he died the next day from internal bleeding where did that come from?! His rude and unprofessional nurse Brenda on floor 3 along with the big woman who was a nurses aide were extremely rough with him and he was very uncomfortable and scared of them! Evil people up here do not trust them. Do not leave your family here alone. The uneducated nurse asked us if he fell and the tech treated my grandfather horrible. is this the kind of place you run and you’re proud of this? he was in icu for almost two weeks in a bed!! How did he fall if it wasn’t for your negligence? Sounds fishy to me. not only that but the nurses were absolutely horrible. No kind of training or manners idk when they started hiring just anybody up here but they need some standards at this hospital they clearly lack them. I’m suspicious of how he was treated in this disgusting place! It needs to be investigated! DO BETTER and hire actual nurses who care

I did not have a very good personal experience with this place, just based off of how I was treated by some. I had two episodes of what I had believed to be heart attacks, due to the symptoms and level of pain/ passing out. I called 911 and decided to go to this heart hospital after they had saved my moms life about a year ago when she was having heart problems. After arriving at the hospital, I was immediately taken into an emergency room where they began to hook me up to an EKG and put a catheter in my arm. I was panicking after already being in pain, and I told them that my biggest fear was needles. They ignored me the first time I said it, and ended up sticking me wrong. Two nurses then joked about how it went in wrong in front of my face. I sat there for a while after and waited, then a more friendly nurse came in and took my information. They then came back in to take my blood, which felt very weird. I then mentioned again how bad it was for me, to which a nurse replied, “it doesn’t hurt.” After waiting for a short period, they came back with the results that I was having panic attacks, which I had never before had in my life up until this week. I tried asking multiple questions, like why they were happening, especially since I wasn’t having any anxiety. I was told that it was self induced, and that I needed to “calm down” in order for it to stop. It seemed as though no one was listening to me when I had mentioned that it happened while I was perfectly calm, and trying to do breathing exercises. I asked a nurse before I left, “should I follow up with my doctor?” To which I got the reply, “we already did tests on you, you’re fine.” Afterwords, it seemed as if we were rushed out, with none of my questions answered, and I wasn’t even asked to check out. Everyone here is good at their jobs, and did everything very efficiently, without a doubt. I do also appreciate them for getting me in quickly and discovering the issue. However, it seems as if mental health is disregarded here, and I was being talked to as if I was being dramatic for saying I felt such levels of pain. I was scared for my life, especially not knowing what was going on. It would’ve been nice if I could’ve been treated with a little more empathy, especially considering what I was dealing with. I still have no answers as to what actually caused the problem, and I’ve been in constant pain since my first attack 8 days ago.

This is one amazing group of doctors and nurses! It is ran so efficiently! They took care of my husband so extremely well and got us on our way. Kristen was our nurse today! She was so confident and loves her job! Thank you all for your services! You are doing a great job!

Checked in with chest pain and horrible headache and was discharged with the same. No help at all. Dr Long did not listen to me nor asked how i was feeling. He literally just walked out of the room after telling me what he was going to do while i was still trying to talk to him. Never asked any questions or any of my concerns. My nurses Bre and Devin were amazing. Heading to another hospital as we speak to get another opinion and better explanation from another Doctor. Never had horrible chest pain in my life.

My Dad has a cardiac event and after, literally cannot move his knee and is in an incredible amount of pain. What does the Heart Nurse say? “There’s nothing wrong with his leg.” Yeah, sure. That’s why he can’t move it, because it’s fine. Thanks guys. Keep providing that awesome care.

I have been meaning to write this review for a few months now, and just never have. My mother was treated for an aortic aneurysm in February, and nearly died. Dr. Gupta was about to sign discharge papers, and Dr. Randolph whisked her away for emergency surgery (all while I was 1200 miles away in Florida. ) I was able to fly in the next morning, and witnessed a very professional crew do a most excellent job. She stayed hospitalized for a bit over a month with only 1 bad experience with a nurse (which they were quick to fix. L Shout out to nurse Paula, which was her best nurse of the whole team.

The parking lot is abundant but also filled daily with cars so it's hard to find a spot close to the building. Of course they do have valet parking as well. The hospital is so clean and organized. The cafeteria and coffee shop isn't bad either. I've never had one bad experience here in seeing Cardiologists Dr. Jack Collier or Dr. Branislav Shifferdecker. The nurses are friendly, positive, professional and so helpful at keeping me calm during procedures. Today I came with my mom and husband to get a Loop monitor implant that will be under my skin for the next 4 years. In the lobby they checked our temperatures, asked the COVID questions and banded our wrists. Masks are mandatory for everyone. Next, we went to registration. The wait wasn't long and registering was quick and easy. I didn't bring my living will but I did have my ID and insurance cards to scan. The nurse came and took me for weight, vitals, blood and to get the I.V. set up. After we got mother and my husband who were still waiting and went to my room on the first floor. My nurse was Lyndsey and Leisha, they got me changed and prepped. Sedation was an option that I quickly chose. The procedure didn't really take long and then we were getting ready to leave while the nurses was giving us instructions, informing us of upcoming appointments and answering all our questions. I would recommend this hospital and staff to anyone that needs to come.

This is the best hospital I have ever been in. The staff is excellent, attentive and very accommodating to both patient and family members. Their food is a good as any fine dining restaurant. Definitely the place to go for anyone with heart issues.

Best hospital in Oklahoma. Friendly, clean. Knowledgeable staff. Caring doctor's. Dr. Partin saved my life. The nurse held my hand in E.D. and told me everything would be fine. Thank you.

Warning: Do not come to your appointment with your wife especially if she is the jealous type. All the receptionists here are SUPER FRIENDLY, are drop dead gorgeous, and will probably break your heart. I am sure this is by design since the doctors probably want to get your blood flowing. Well played OHH....WELL PLAYED

I would like to share my sincere appreciation of Cardiac surgeon Jeffrey Garrett! He performed a successful triple bypass on my father right before Thanksgiving. My dad refers to him as "Dr. Great." My Dad (Michael), was bragging to me about the exceptional care he recieved from Dr. Garrett and the entire staff at Mercy Cardiac Center. These folks are outstanding and have our families upmost appreciation for giving my beautiful dad a second chance! They are the best!

I’ll give 2 stars because the procedure was a success but the rest has been a nightmare. Arrived 3 hours early for my grandmother to get a pace maker. Waited over an hour before they started calling to ask where she was, the front desk never informed anyone she was here. We were told repeatedly she would be staying overnight and then waited 2 hours post op and kept checking in. It turns out they had her in a room the entire time and “didn’t have my phone number.” They then called her assisted living facility asking them to come get her without ever checking in with me or even trying to find me. The day was a disaster and a nurse told me not to get any information from the front desk. What a mess.

I went yesterday because I thought I was having a heart attack. Extreme pain running down my arm. When the test results came back that my pain wasn’t heart related. Two nurses came in ripped out my iv and other attachments and ordered my husband to get the car while they put on my bra. Very hateful people. Did nothing for my pain. Immediately had to go somewhere else

There no words that I can write about the ICU staff (Jordan, Brent and Kevin) was so professional, caring and respectful for my husband. I was at first worried but after seeing this staff and how they stay on top of everything it was exceptional. The surgeon Dr Garrett and his nurse Natalie was professional and his surgery went off without any problems. Dr Horstman our cardiologist and his nurse even came by to check on him. If I ever need heart surgery this will be my choice.

Great hospital. Checked in for a aortic aneurysm repair. The nurses Nikki and Anna did great at making my grumpy self comfortable. Dr Jeffery Rhodes was my surgeon. Great surgeon 100 stars

I took my aunt in today to have a heart cath performed. The staff was responsive, attentive, knowledgeable and very kind. Shout out to Leslie, RN in the 3rd floor cath lab. My aunt had an issue post op and had to stay longer than anticipated. Leslie was supposed to leave work at 5pm, her regular quitting time. However, my aunt needed to stay longer. This RN had kids to pick up from daycare. She actually called her hubby to have him get the kiddos so she could stay with my aunt until discharge. THANK YOU, LESLIE. Continuity of care can be important. I appreciated her kindness and care.

The care part of the hospital is great, but the billing practices are OUTRAGEOUS. I get charged almost $190 just for the office visit (not the physician part of the bill) AFTER insurance. A less than 10min visit, almost two benjamins every time. On top of that, I'm getting a phone call from the billing office every other day about the balance BEFORE it shows up. It's crazy! When it does come in, there's no itemization of what I'm getting billed for and no indication it's run through insurance. I need to find my EOB, and double check it before I'll do anything. That's how I figured out what a simple office visit here costs just to use the facility for 10mins. This hospital is a reminder of what's wrong with healthcare billing in this country...

The entrance of the hospital emergency room is not clearly noted. There were huge roaches and other bugs present. I can only guess that they were bed bugs. It was unclean everywhere. It looked like iodine all over the floor in the waiting room. The doctor was very arrogant. I would recommend you go elsewhere.

My husband had a pacemaker put in today and I would like to say the whole staff did an awesome job. They were very courteous and professional with a friendly personal touch. I would rate them a ten star if I had the option.

I've been going to the heart hospital for over a year and they've always treated me respectfully. I know they're not part of Mercy because I've also got a neurologist in another building nearby who isn't Mercy. The first experience was through the ER when my doctor thought I might have a blood clot. (It ended up being something else that causes pain in the legs). As soon as I entered the building someone meet me and asked what was wrong. They wheeled me back immediately and started tests. It reminded me of a military trauma unit because of the speed and professionalism. I came here again after being diagnosed with a hernia. Luckily it was small and didn't need surgery, but Dr Baker diagnosed something worse while there: lymphedema. I now see Dr Nial who is a vascular specialist. She is my doctor looking for things like cellulitis that can be deadly. Very nice lady. I've now been diagnosed with an aortic thoracic aneurysm and Dr Gupta is running tests to verify the size and to make sure there are no more than the one seen in an xray by giving me CT scans with dye and echocardiograms. So far everyone's been extremely professional. I'm in a wheelchair and need assistance with some things, but they usually know what to do and offer help before I even ask. As soon as I step foot in the hospital I feel like I'm in good hands.

My aunt loves her physicians at the hospital, however, the billing department continually harasses her over very small deductibles only days after she receives her paper bill. When she asked to speak to a supervisor due to the numerous calls and harassment, the supervisor complained for having to return a phone call. Very poor treatment of an elderly patients. Oklahoma Heart Hospital Billing Department...do better.

They did great with my husband's mitral valve repair. Super great and caring. Appreciated all the Care and repair work that he was able to have done in recovered nicely from.

The best doctors and staff you could ever imagine. Savedy husband's life not once but twice. So much care and compassion from everyone that works there.

I highly recommend this hospital and it’s staff. My husband was recently a patient and they took excellent care of him. The nursing staff in ICU is top notch. They were patient with me as they answered all my questions and took extra care with my husband.

Great hospital it’s not only patient directed to their care, but they care about the family, a person can get a meal a day ordered to eat with their family member whose in the hospital. Doctor Randolph done my mom’s open heart surgery in 2006. She doesn’t even take a heart pill now and she’s a diabetic. Told me if she ever needed surgery again, make sure doctor Randolph does it. And doctor Derek Norman is her cardiologist, whose cared for her for her yearly check ups. I’d give 50 stars if I could!!!

Dr. Randolph is the best hands down. I had a bentall surgery which is a big surgery was performed by Randolph and his staff. They are all awesome and answered all of my questions. The nursing staff in the icu was awesome as well they were very on top of their stuff and were able to give me the care I needed while I was there. They had excellent bedside and talked to me like a person and not a number or job. Darren, Jordan, and Brett I will never forget them. Dr. Randolph made sure to check on me often himself if he couldn't it was his PA Will. I can't say enough about them.

If I could rate this place a negative, I would. I drove nearly 2 hours to see a doctor yesterday in the pouring rain. I walked in for my first appointment with Dr. Koehler and two nurses did an EKG on me. They were extremely nice. I waited to see the doctor and when he finally came in the room, he plops down in a chair, props his feet up and starts asking questions. I answered all health questions and he proceeds to tell me that because I'm a woman and not 50 years of age yet, my chances of having heart problems are very low. He wouldn't perform any tests on me and had reasons why each test wouldn't be helpful to me because again, I'm a woman. He then started talking to me about what weight loss medicine I should be taking if I start to gain weight again (I am a size 2), Mounjaro. I believe he talked with me more about weight loss which I wasn't there for than he did about the real issue I was there to be seen about. I was livid as I looked out the window thinking, I traveled in the pouring rain for hours to not be taken seriously because I'm a 46 year old woman. Maybe state that up front before appointments are made, if you're a woman under 50, don't bother coming in because statically, you don't have issues until you're 50. I have never before been so let down by a doctor in my life. He then follows up with, we'll make an appointment for you in a year and see if anything has changed. Well, let's hope I'm still alive in a year and NO I will not be going back to him ever again.

Always so impressed with the quality of care I get here. My nurse Julie was amazing as was Dr. Dotani as always. Thankful for the level of treatment I get here.

Always clean and exceptional care! Just had an outpatient procedure and my Nurse Katie took such great care of me. She was friendly and didn’t rush through any questions I had. I feel she went above and beyond to make sure I was comfortable and had everything I needed. The staff and hospital are always wonderful and so appreciative for great nurses. Thank you Katie!!

Dr. Randolph with the guidance of our heavenly father saved my moms life! I am forever grateful. ♥️ Nursing staff could use some work. Glynn, (I think is his name) on 3rd was extremely rude to my mom because she moved and he had to re clean her PICC line. He was also rude to my dad and I on the phone when we called in concerned about her! ‘I can’t care for her if I’m on the phone with yall!’ Tammy was also rude in CCU. Excellent nursing skills, rude personality. Nursing staff seems a little undertrained. Brett in CCU was awesome! Devin & Ryan (I think) who took care of my mom while she was intubated answered all of our questions professionally and compassionately and were very sympathetic and understanding during a very difficult time! Thank you to all of the nurses who were kind and compassionate. To the ones who were rude, I pray you find a career you love.

My husband was transferred to the Heart Hospital by his Cardiologist in Enid. The Drs and staff were excellent! They were attentive to my husbands care and provided explanations and education anytime my husband and I had questions.

Best Dr's & nurses anywhere. Dr Brook Scott & team are the best. I wouldnt have any other I would want taking care of me. Highly intelligent, very caring. They do not do unnecessary testing unless he absolutely believes you need it. Dr Scott puts my mental status at ease.