What is the problem with your people? My wife is in your hospital and I get a call that she has been given a medication that causes her to think she is having a heart attack. She calls upset and wants me to come up there to be with her this is about 10:30 pm. Upon arrival I go to the emergency room nurses, that were setting at their desks, and ask if they can call a nurse on the 9th floor to get someone to escort me to my wife's room. I was informed that visiting hours ended at 7:00. When I explained the situation, I was informed that visiting hours ended at 7:00. Then the nurse calls security. I explained the situation and asked them if it was their wife what would they do. By this time three if your security people were there. They escalated the situation by attacking me when I am sitting in a chair talking. I was thrown to the floor and handcuffed. Is this the way you would want to be treated if your loved one called you because they were scared. I realize that the medical industry is short handed but is this the people that you want working for you? People that won't take the time to make a phone call to help a patient but will take the time to call security? People that would rather wrestle with someone than help them? What happened to compassion and caring. Is it all about making money? Maybe you have forgotten that you are there to help people. Attitudes within this facility are awful. These people would rather fight with you than help you.

This facility does not even deserve 1 star. It was filthy. There was feces on my "clean" bedsheets, feces on the toilet, spit in the sink that did not drain, cockroaches. The staff seemed like they were still stressed out from the pandemic and the cockroach had a better bedside manner than any staff member we encountered. I was transferred for a suspected stroke and time is of the essence in that type of situation but I was left unattended for hours and did not receive the MRI until after 10pm. No one ever consulted with us about test results, etc..needless to say I checked out ama.

Came to ER from out of town. Staff was so sweet and caring. Parent was admitted upstairs. Had procedure done. Staff and doctor's were great. However, when my parent was released and came back home. We called the hospital and was referred back to the ER staff. One person said, "We are not allowed to give advice over the phone. But you can go to any emergency unit anywhere." But our concern and question was did we NEED to go to the emergency room. Would give higher rating, but we were not able to find the answer we needed.

I was a little nervous having surgery at Southwest due to some ER visits that I had some bad experiences with years ago. Every person I came in contact with during my recent stay was amazing. From nurses to the housekeeper. I truly felt cared for. Thank you ❤️

Our 8 month old was running an 103 degree fever the other night so we had to rush her to the ER. I've never had to go the ER and just hearing the story of how slow they are and they don't care is an understatement. We had the best possible care ever! The doctor and nurses were amazing and they took care of our daughter. They answered all of our questions and concerns and put us at ease. I would highly recommend this hospital for any medical needs!

My experience was great... from checking in to my discharge. Surgery staff was very nice and comforting. I didn't get a chance to get the young lady's name, but she held my hand to help calm me down and when I woke up in recovery she was smiling and still holding my hand. I had a bit of a scare after surgery and the staff made my family comfortable and insured them I was stable and doing fine. I appreciate everyone, Thank you so much. 😊

I know the long history of the hospital and if I was not dying I would have suggested another one. Shockingly my visit (over a week) went amazing. Great nurses and doctors. Saved me, and I continue to receive care. It went better than I would have received at other popular ones. I have to give them a 5 star on everything except the food. No comment on the food.

I was treated with the upmost respect. Each nurse and tech I had treated me well and always made sure I had what I needed. No one wants to be admitted to the hospital but due to the treatment and care from staff they made it better. The DR. I was assumed was great. Very well rounded and had a ton of knowledge in the area I was admitted for.

This hospital went above and beyond and even had to fix what Hobart hospital messed up, and saved my mother's life, all nurses, doctors, receptionist, respiratory staff and even housekeepers are wonderful couldn't ask for better. Thank you to all at Southwest Integris Medical

This was the best inpatient hospital experience I've ever had. Everyone was very pleasant and attentive. It was a very calm and peaceful atmosphere. Shoutout to Jennifer, Jenni(I think), and Emilee. They are awesome nurses. Keep up the great work!

My Dad recently suffered a stroke on his and my Mom's 57th wedding anniversary. The ER staff was amazing! Of course, my Mom, my brother and I were basket cases but we were comforted by the staff being knowledgeable and professional. Dad was seen by his Nurse, CT Tech, Ultrasound Tech, MRI Tech, Hospitalist, Neurologist, Physical Therapist, and Occupational Therapist before he even left the ER. The Neuroscience Institute staff was just as knowledgeable and professional! My Mom has decreed that we never go to any other hospital!

The nursing staff on the fourth floor was outstanding. They were very caring and patient with my mother, who has dementia. The nurses and Techs never became frustrated by her frequent need for toileting/linen changes, her twisted IV lines and/or her constant attempt to get out of bed. They gifted my mom a kind smile and a respectful greeting each time they entered her room. They exceeded my expectations throughout my mother’s stay at SW Medical.

I really loved my stay here from labor to postpartum! The thing that made the stay so nice was all of my nurses. They were so caring and informative. They gave my little and I the best care. The only reason I gave 4 stars is because in my first night I had an overnight nurse with whom we did NOT mesh well with and didn’t provide us with adequate care. But everyone else was amazing!

Decent food (order the chicken strips or mini pizza), free parking that is close to the main entrance that leads directly to the main elevators and close to the surgery entrance. For the most part, the hospital is easy to navigate and not a confusing rats maze that many large hospitals grow into as they expand. My nurses ranged from quite competent to outstanding. I was never ever worried that I was receiving bad care and as a retired RN, I know a bit about what makes a good nurse. I was there as a family member in January and had no hesitation to have a total knee surgery there. This will always be my hospital of choice.

Women's breast center; The service was excellent, starting from the front office staff. They were understanding and had patience with every person that walked in that door. Once inside the x ray technician was so nice and explained everything step by step. knowing that she probably does that about 100 times a day she did not seem bothered or stressed or overwhelmed with her job. Excellent experience from this clinic!

I was blown away by the excellent care I received at this hospital. The staff is phenomenal. I went in unable to breathe due to COVID pneumonia. They acted quickly, got my oxygen stable, ran a ton of tests and quickly brought me a treatment plan. They explained everything, including the risks. I highly recommend this hospital and their wonderful staff. Every single one of the people I came into contact with from the drs to housekeeping were kind and compassionate.

Although my nurse, Kelsey was very friendly and informative I do wish she would of have waited to put the tourniquet on my arm until after she had to leave the room for gloves and open all her supplies to start my IV. Very uncomfortable on my arm for that long. Also, she apparently knows she pinches your arm while attaching the IV line to the hep-lock since she apologizes in advance. Left an almost dime size mark on my arm. May need to work on technique.

I had a 5 Day hospital stay after scar revision Surgery in the Burn Unit. The Food was great. Everyone I encountered, The house keepers, the nurses, the techs, the doctors, the anesthesia people, the admin staff, Everyone has been kind, helpful, and compassionate. Thank you for your help to a great recovery from surgery.

Leslie was kind and very gentle. I have always had a good experience with Integris Breast Clinic. The appointment was easy to book, having many different spots available to me. I have not had that kind of experience with Norman Regional, this is the main reason I switched to Integris.

I was very impressed with the outpatient surgery center. The nurses were great, the rooms were clean and the service impeccable. I would definitely recommend it to my friends and family.

Generally a professional organization giving quality medical care to the public in Oklahoma City and surrounding environs. In my particular instance I received an MRI test: staff was polite, courteous and professional. Test commenced earlier than scheduled; only complaint there was no warning regarding the duration of the test (40 minutes in the tunnel) which pro;ved to be frustrating. All other aspects of the event were highly satisfsactory.

Everything was great the staff is awesome. Antonio is so nice and personable l believe he is the head Tech on the suicide unit. The food is good too. Dan who did are group he made me put things in perspective in my life. They go the extra mile. Now Dr. Olivia bedside manner was not the best & he seemed like he was late everyday & didn't smile when you smiled at him in conversation that is my only complaint.

Miranda and Carmen were great. I had an amazing team shoutout to my scrub tech, anesthesiologist and circulator. I can’t remember names thanks to sedation. I appreciate how quickly I was scheduled with Dr. Newcomb. Woke up with minimal discomfort. 😁

Everyone at the Breast Imagining Center was very nice and made sure I was comfortable. They answered any questions I had. They made my tests quick and easy. Later that afternoon I receive emails with my test results! Fastes results ever!

Bedside manner was awful. Multiple things came back abnormal on ultrasound, labs and urine. I was told everything looked fine and sent home. I had to go back to a different er the next night due to the same problem and be told my labs, urine and ultrasounds were not all fine the night before. I feel like they could have done better.

I recently had a hospital stay, and I wanted to share my thoughts and experiences regarding the nursing staff and doctors during that time. Overall, my stay was mixed, with some positive aspects but also some concerning issues. First, I want to commend the doctors who attended to me during my stay. They were attentive, professional, and worked diligently to diagnose and treat my condition. All the medical procedures they performed were uneventful, and I appreciate their efforts in trying to find out what was causing my bleeding. They showed great dedication and expertise in their field. However, there were some significant issues with communication and nursing care that need to be addressed. One of the main problems was the timely updating of doctor's orders. Several times, the doctors informed me of changes in my treatment plan, but it appeared that the nursing staff was unaware of these updates. This lack of communication left the nursing staff in the dark about what was going on, and it was frustrating and confusing for me as a patient. It's crucial that there is effective communication between doctors and nurses to ensure seamless care. Another concerning issue was the insertion of the IV. The nursing staff attempted to insert an IV four or more times, and each time was extremely painful. One of the RNs mentioned that one of the IVs was installed improperly, which explained the intense pain I experienced when it was used. This was a distressing experience, and I believe that the nursing staff should have been better trained or more cautious to avoid such discomfort and potential complications. Furthermore, there seemed to be a problem with the nursing staff's ability to contact the doctor when needed. It's essential for nurses to be able to reach out to doctors promptly, especially in situations where there are changes in a patient's condition or treatment plan. This lack of communication between the nursing staff and doctors can result in delays in care and can be detrimental to the patient's well-being. In summary, while the doctors provided excellent medical care and were dedicated to finding the cause of my condition, there were significant issues with communication and nursing care during my hospital stay. Improvements in communication between doctors and nurses, as well as better training in IV insertion, would greatly enhance the overall patient experience and ensure a higher level of care.

I got 4 great nurses Carla,Jenny the head nurse Brandi and Julia the rest was trash rude uptight and not really worth dealing with. The hospital experience was great as far as those nurses the care they gave and going up and beyond to help the stay worth it. To all the others I believe yall are the ones that gives sw ingeris a bad name and experience.

Dr. Ahmed and his nurse were great. They were compassionate and helpful. I have been thru 2 other oncology doctors and he really stands out with his knowledge and kindness. Looking forward to the care journey with their team.

Radiology personnel awesome. Procedure results great. My only complaint was front desk/entry or sign in nurse should have sent me back to radiology after I signed in. She had me sit in front waiting room for approx one hour!! Radiology people thought I was 1:15 late.

We could,nt even get a glass of ice water! After 30 minutes and two requests, I went down to the cafeteria and got it myself. They were not very attentive. During my Mother's three day stay, noone offered to bathe her, change her bedding or anything else. We were told they would bring her a toothbrush/paste but it never happened. The ambulance driver recommended we go there. I will never take anyone I care about there again.

The nurses could not get an IV and I was stuck several times before I decided to give up. And I have bruises up and down my arm. They wanted me to reschedule but I don't know if it's worth it. However the nurses were all nice and friendly and did everything they could to make me feel comfortable.

It was fine, I was treated with care from registration to discharge. The were a couple hiccups - in recovery, things were a little wild with patients coming through. It was hectic, but the crew on hand did great. The other thing was the pharmacy. It seemed overrun as well. There were several post opp patient caregivers waiting in the pharmacy with other clients. We don't mind waiting, but it wasn't as smooth as checkin and the surgery part. Thank you!

The nurses where very nice and as a first time mommy they would explain everything that was being done so I can understand and everytime I got lost anyone that was there to help me was super nice and helpful. Also the 3 times I had to be there they didn't have me wait at all and I loved it very different from when I used to live in california 😁

I wanna shout out to the ultrasound lady, Karina F at Integris health that done ultrasound on my liver. She is such a wonderful lady. I totally recommend everyone to go there. For anything they need done. Also, the lady that checked me in was amazing as well. I didn’t get her name but she was very polite. They actually got me in before my appointment time. That way I can get to work.

Staff lies for their convenience. I wouldn't trust these places the small ERs because they have limited facilities or they just lied about it. I was checked into a room & left without a call light when I am imobile. Not very professional if u ask me.

I was rushed over by EMSA (thank you to the EMTs for all they did) after having an allergic reaction last night. The care I received was excellent the nurse who attended me was so professional. The ER doctors were great. Thank you

Integris SW Cancer institute have now been taking care of me through 2 different cancers. They’re wonderful! Radiology, lab techs, nurses all wonderful. Dr Balil Ahmad is great, he’s personable, caring and keeps me updated on my care. And he always, always asks myself and my husband if we have any questions. He never rushes. Great oncologist!

My dad had to go get a CT scan this morning by himself. Since this is his first time at this hospital, he forgot where he parked his car and got a bit lost. The staff went above and beyond to help him. The security team was so kind! Not only did they help find his car, they also made sure that he is safe and able to drive home. His experience in the scan room was also great. The CT scan technician was very caring and careful in the procedure and made sure he felt comfortable. I'm grateful for the Integris staff for all the things they did for my dad today!

If I could leave negative stars then I would. I brought my mom in last night because she couldn’t breathe and was swollen. The doctor basically told her that not being able to breathe is not a valid reason to come to the emergency room. We informed him of her medical history and what we thought the reason for her not being able to breathe was and it just seemed like he didn’t care at all. No matter how many times my mother informed the doctor and nurses that she couldn’t breathe, they did not give her oxygen. She was told she needed to stay the night so that her pcp could see her the next day and they put her in a room and left her there(still did not receive oxygen at all). She called for nurses to let them know she couldn’t breathe and that her blood sugar was dropping and that she needed help but no one came. She finally had to call me at 2am and I went and picked her up. The service was horrible! I understand that everyone in the medical field is exhausted due to Covid but that shouldn’t be an excuse to slack on caring for their patients.

Everyone I dealt with at Integris Southwest Medical Center was courteous and more than timely. Veronica, in patient registration, was extremely helpful and Shea, in radiology, contacted my physician to confirm the requested tests. These ladies made my visit better.

My mom is on the 6th floor now and they do not have masks so you can't visit her until they get mask. They will not take her to the restroom so she has to take a pee on herself. She's been there for a few days now and is told she will be there for another few days. Definitely will not come back to this location. Don't get sick

This is a good hospital. I came in through ER. It was a busy day with a full lobby. None the less the staff was efficient. Got to a room in ER which took about 2 hours but again it was busy. The person in triage and the check in nurse are great listeners, when the DR came in he brought the ultra sound with him. Made a diagnosis and ordered labs and a formal ultra sound. Simutaneously talking to lead Physician and General Surgeon. This kind of efficiency was impressive. Next morning surgery. Everybody was very pleasant and professional and respectful. Again great listeners. Nurse anesthist made sure by taking precautions and for the first time after surgery i did not get sick or throw up. Thankyou to Dr stierlin and team for making this easier for me. You guys rock.

I was scheduled for an echo and I also needed a chest x-ray. From registration which went smoothly, I was pushed in wheelchair because I have difficulty walking distance, to radiology by the admission clerk. I stayed in wheelchair for transfer for chest x-ray. I was then wheeled to room for echo. All went smoothly and the echo tech wheeled me back to the waiting room where I waited for my husband. Everyone I met were courteous and friendly. All on day after Thanksgiving. No volunteers present. I would highly recommend Integris Southwest medical center.

The wound care clinic is wonderful. The nurses are professional and really know what they are doing. They work as a team, so you will not get a different dressing from every nurse. They follow the doctor's orders completely. Dr. Green is a gem. He also knows what he is doing. He is able to answer every one of my questions with a concise explanation and does so in a kind, thoughtful manner. He is knowledgeable and affable. My wound is healing better than it ever has and I can see an end, if my system will play along. I am very grateful to have finally found Integris wound care. Please don't change except to give them all a sizable salary increase. They are well worth it.

Phenomenal care during my outpatient surgery. CRNA Randy bedside manner is impeccable. He was kind, funny and understanding. We joked about my eyelash extensions and allowing me to keep the 6 I have left. 🤗 Couldn’t of been in better hands. The nurse assigned to me was wonderful as well. She was kind, understanding in my concerns and gentle! She wasn’t abrupt, passive or impatient. Loved her! The 2 OR nurses were just as amazing. They understood me, my requests and accommodating. The nurse who wheeled me back came from the same field as me so we had some jokes on the way back! Recovery was great from what I remember. I briefly remember them addressing my pain and nausea post op and I really couldn’t of been happier.

I went for a procedure and from beginning to end it was amazing. No complaints. The gentleman that did my scan was one of the nicest I have encountered. The young lady that worked with him was very kind, knowledgeable and they both made me and my husband comfortable. So polite. Thank you again! They know who they are. I would have loved to have a picture above where I laid for the scan, a picture to look at of a beach and ocean scene. Helps pass the time. ❤️

Every one that I came into contact with were wonderful!! I just had difficulty locating the Breast Health Center. I first went into the hospital and then was directed to the next door to the south. That was the cancer center. They then directed to the next building to the north. I was told that there would be an awning to go through. I had to walk around the building before getting to the awning at the Breast Health Center. Let me add that I ambulate with the assistance of a walker. I had parked near the entry to the hospital but walked all the way to the Breast Care Center and back to my car. Needless to say, I was pretty exhausted by the end of the day. I didn't move my car because I was told several times it was located "at the next entry. I just will be more specific about the actual location of any clinic I am going to.

My daughter had the best staff working on her. She had ankle surgery to repair 2 torn ligaments. All staff members whom assisted in her surgery were very friendly and informative. We had no questions for them because they explained everything before hand. Awesome work!!!

Dr Newcomb was awesome. My nurses Jenni, Ashley and Donna were very attentive, friendly and took excellent care of me. The cleaning lady "Day" need an excellent job of cleaning my room and she was very friendly. I love to talk, so bless their hearts. I enjoyed my stay. I was very apprehensive about using SW Medical center due to unforeseen issues. They calmed my fears.

Elvis and Sarah were excellent caregivers! They were compassionate, caring and very knowledgeable. They made my stay enjoyable and were very responsive to my needs. I would recommend them to anyone needing professional care and service. They are a great credit upon themselves and the health care community!!

Integris Southwest did an amazing job during my recent surgery that ended up being an emergency surgery lasting over 5 hours. They kept my wife informed on what was happening and the doctor went out and talked to her after the surgery and discussed everything that went on and the findings and what we need to do in the near future. We are very happy with the facility and the doctors. The nurses on floor 3 were great also. Thank you all.

Staff is very friendly and provide wonderful customer service. Tech Debbie M was very efficient, friendly and made me feel comfortable and less anxious. I have always scheduled my appointments at this location and will continue to do so. Thanks to all.

My nurses were absolutely incredible. My doctors seemed to take there time getting to me the first day which was frustrating and the GI doc clearly hadn't read the chart when he came in ans tried to tell me what was wrong. I explained why I didn't think that was correct based on my symptoms and he seemed to have no clue about said symptoms that I know were in the chart. My 4 stars are based on all the other staff that took great care of me.

When I went to INTEGRIS Southwest Medical Center for a stress test, I was well taken care of by everyone involved. All personnel that I came in contact with were friendly, knowledgeable, and hospitable. I was thoroughly pleased with how I was treated and taken care of both before, during, and after my test. I would highly recommend this medical center based on my experience there.

I had 3 procedures at Integris Health Southwest Medical Center 5-10-23. Every individual involved with the 3 procedures was professional, friendly and caring. They told me everything they were going to do right before they did it and made sure I was comfortable. They provided a blanket to keep me warm and ear plugs and head phones to lessen the noise from the MRI. Thanks to all of you for making me comfortable during the procedures I had been dreading. It's very obvious you all care about your patients.

They were a bit busy when I checked in to labor and delivery. They were nice and patient with me to make sure my labor was not progressing faster than it should. They also didn't make any choices without speaking to my doctor first which I loved.

Doctor Loyal R. Stierlendo and his team performed with respect and kindness, as did the nursing staff and techs as well. I was very impressed with their attentiveness to my medical care they gave me. I would definitely recommend to anyone in the Oklahoma city area that should need medical attention to go to this hospital for care. I just wanted to give a heartfelt thank you to all of them. It is medical care workers like you that personify that their are warm caring people still among us. Thank you.

Everyone was so kind and willing. I have a broken ankle and using crutches for more than several hundred feet becomes tiring. From the valet to receptionist to health care gatherer and to the ultrasound technician, all were very helpful and willing. Thanks!

I had my son and the staff was so great. It was my first C-section and I was really scared but everyone made me feel safe and confident about the procedure. Everyone was really helpful and caring about my baby and myself.

In lots of pain emergency room wait was a little long. Took some before , that didn't seem to have a problem. Up & moving around but after I got taken back it went well. And surgery the next morning was sooner than expected. And the one's on the 6th floor was current & helpful. Thank you for you service.

Wonderful! I arrived at 6:30ish AM for my 7 AM CT scan. I filled out a single sheet questionnaire and then was directed to Radiology. I filled out another quick form and was taken back for the scan. Everyone was very friendly and I actually was back at my home (only a couple of blocks from the facility) at 7:00 AM which was the time I was to be taking my scan! Great job, folks!

Was having knee surgery. The entrance door to the surgery center wasn't working. Had to go to main entrance & walk the really long way around. Was told the door had been messed up a long time. IF U CANT FIX IT REPLACE IT. It was terrible I can barely walk. Other than that they took care of me. Real friendly and they weren't happy about the door either Wanted to add Samantha was a friendly & hard working nurse. Even laughed at my old jokes. All employees were friendly & made U feel at ease. That really helped before going into surgery. Thanks to all

Truly the most patient staff and team that has ever taken care of me. I just gave birth via C Section on Monday, and everyone was verrrryyyy amazing. One nurse in labor and delivery named Alec, definitely made my stay the best it could've ever been. He is extremely patient, understanding, and kind and I couldn't be thankful. I wish that there was a way I could personally thank him.

After an absolutely terrible experience at st Anthony's 6 years ago I was honestly super nervous and scared about giving birth again but everyone at integris blew my expectations. They were so amazing and thoughtful and I had some of the best nurses ever. I cannot express how amazing everyone did. They went above and beyond to make sure I was okay after having to have a c section at 33 weeks. My daughter is currently in nicu being cared for by more amazing people. I'm so happy I decided on integris sw and so happy my daughter is in great hands. They keep me updated and answer all my questions about her, they keep me up to date on what goals they have for her and everything they have had to do. You can tell they care so much about what they do and care so much for the babies that they get to help. There are too many to name but thank you to everyone that has played a part in this.

I went in for an induction, and planned on having baby vaginally. The staff took great care of me the whole time I was in pain and always checked in on us. We ended up having to have baby by c section in the end, and the staff was still on top of taking care of us. I was never left feeling neglected. They helped me after the c section a lot. The lactation nurses were the best. Never felt peer pressured or anything like that. And babys nurses were so awesome with her, i never felt uncomfortable. I would definitely recommend Integris SW medical center.

I was treated so great from every one, I actually didn't want to leave. The nurses were so nice and wonderful. The food was also very good. I seriously recommend anyone who is not feeling good health wise to drop in to integrity health and experience it for your self.

This set of staff helped me in the greatest ways. I couldn’t thank them enough. They changed everything for me within a couple of days. Thank you for making me feel safe and taken care of!